Wouldn't buy a bike here. 1- No ability to test ride. 2- And customer service is poor IMO. Walked in with one other customer in the store and it took 30 mins before someone spoke to me (and that was only for 2 mins). Knowledgeable yes, but it takes more than that. Tons of better bike stores out there. read more

I went to R&A with an emergency repair. They handles it immediately and courteously. In fact Phil the Owner did most of the fix and let the mechanic do adjustments. Each time I have done to the store the service was comparable. I found they give you lots of attention, have the parts you need and get the job done. I would highly recommend them. read more

R & A is the worst bike shop in New York. Go in and gawk at the fancy Italian Gucci bikes but do not buy anything there or make the mistake of speaking to any of the "staff." Actually, if you're looking for an amusing way to waste some time, ask about test riding a rig you're considering spending a couple paychecks on. The speech they give you is so bewilderingly nonsensical that Franz Kafka would have a hard time knowing whether to be sad, angry, or impressed. (They don't do test rides, unlike all the other dealers in the city. In case you're not feeling my appropriately absurd yet innately smug Kafka reference.) Also, when you bring your bike in to get serviced, guess where they put it. Go ahead, guess! Giant bike racks on the back patio. Last time I was there it was raining, and they weren't careful about keeping the back door closed. All the bikes were out in the rain. No joke. There are other places in the city to go for your cycling needs. Check out Ride Brooklyn around the corner, for instance. Pete's a good dude and he'll legitimately try to get you done. I've also had good experiences at Gotham and Bicycle Habitat in Manhattan. (And that place right on the Jersey side of the GWB.) Mind you, these are NYC bike shops, so don't expect the red carpet. But please do remember the take-home lesson: R & A is the worst bike shop in New York. read more

If I could give them NO stars, I would. But I have to let you know that the two female employees at the counter are the WORST people in New York. I never dealt with more attitude problem in my life. I asked for a simple seat post to get cut, and the lady snarled at me. Since she told me it was $5 I let them do it to my brand new Bianchi seat post. I dont know why I trusted them, but I guess with knowing they have such high quality bicycles in there, that everything would be treated with care...... NOT... I paid the lady and she took it to the back of the shop. Some Mexican guy that didn't speak English came back and delivered it to the front. I looked at my seat post and it was HIGHER than what I had originally had it at. I asked the lady at the front for allen wrench so I could adjust it myself. I picked up the seat post with a FRIENDLY male staff named Cafferty. We looked at it and they DID NOTHING. They never cut it, and I paid for it to be done! Cafferty took the seat post back to the repair area and I'm sure he had to point out to the guy on what was needed to be done. Five minutes later he came back with a smile and my seat was done. I really wish those two UNHELPFUL ladies would just get FIRED and get another job where they don't have to deal with people! CAFFERTY deserves the star. read more

Bad bad bad! This place is overpriced ! They charged me 200dollars for a basic tune up! Not to mention the attitude of the sales guy Alex! This guy is more interested in joking with other staff members rather than helping the customer. In addition, I asked for the price of a 2013 frame they had in stock and they wanted 4000usd. I was able to find the same frame online for 2800usd. How does this place stay in business ? I have no idea! Don't get seduced by their selection, this place is overpriced and unfriendly. read more

They told me at the store that they are the most powerful bike store on the East coast. HA! Those rude, pompous assholes can shove it. I crashed on my bike a couple of weeks ago. I went into R & A because from their stock of nice bikes, I thought they would understand how much I love my bike. Felix took my wheel to the back. He returned minutes later and told me that he needs me to be honest with him about what happened to the tire. I told him how I crashed, and he said that wheel was built poorly, which I know its not, and again, he told me to be "honest" with him. Why the fck would I lie to him? He charged me $20 to true the wheel. It's not even trued well. I also asked him how much they charge to change handle bar tape. He said, "$8 or $10..... (he looks at me).... $10." Felix is a cocky, pompous jerk that probably can't even ride a bike. read more

I order online a TYR wetsuit size m and I received the wrong size (small instead of medium) and also a SIGNED SALES invoice of 60 USD instead of 704,49 USD which i paid. Sales FRUAD! I contacted them immediately they asked me to send a tag image of the size then they apologize and also asked me if i could find someone to sell it or give it (have this via their e-mail). I returned the wetsuit via their fedex account they received the wetsuit and they never CREDIT BACK MY account. FRAUD 2 ......... BE AWARE.......they are a total fraud.... I have not item and not my money lost 705 USD. I proceeding with an EU consumer rights case, police case, IRS case US for wrong representation and credit card fraud case as well. read more

Not worth the long term pain... I have to say, they have a great selection but absolutely horrible customer service and support. Here is my story. I purchased a Felt FRD from them in early November, everything was delivered as stated which was great. After getting the bike built, I contacted them in early February surrounding two warranty/recall items (aero bar clamps and rear brakes). For a month straight I tried 7 times to get in contact with them. Once they wrote back stating they would need a few days and then never responded. Eventually in early April, Sheila Cosgrove responded to my email stating she needed the serial number of the bike and the brakes. I provided her the bikes number within 12 hours. From there she said she would contact Felt and get back to me. Several weeks goes by, nothing. She wrote back the very end of April after I followed up with her multiple times and she said she would follow-up with Felt again. Now it is May 22nd... since then I have tried following up three times with no response. I am heading into Ironman/race season and still have the fear of my aero bar clamps breaking or my rear breaks sticking... R&A is a bike shop, FELT states you must go through your bike shop to get parts... what can I do at this point? I am so disappointed in their absolute lack of regard for customer service and support... and now if something happens during a race that either impacts my results or causes serious injury... what do I do? Well... at that point, after months or trying... I hold them negligent. read more

I am almost at a loss for words here that could be used to adequately describe my experience with this shop. They are total hacks and give bicycle shops a bad rap. My experience.... I have never set foot in this shop. I am (was) a dream customer for R&A Cycles. No time spent on me to sell me anything. I ordered from them a frame online. Easy, right? I called, ordered and all they had to do was send out a viable product. These hacks never even opened the frame box that had been received from the manufacturer. No manufacturing problem could be attributed to the shop but, it is their duty to at least inspect the frame being sent to the customer. It has been over a month since I placed my original order and I still have no frame. I have sent two frames back to them as both had very obvious defects. We are not talking about a paint chip or a paint scuff here. We are talking very obvious defects that would affect the functionality of the bike. Having worked in the industry for many years and having prepped many frames for distribution I can say that they made NO effort at all to check these frames over, or, it is possible they did and sent them out anyways! AND THE ATTITUDE, holy crap! They made no attempt to contact me throughout the transaction. When I contacted them they were rude and indignant. It's a shame too. They have a lot of high end and exotic product. Go there to look. Try things on you might want to buy but - buy it elsewhere! Nobody looking at bicycles of this caliber deserves to be treated so badly. read more

I took my bike in to get a flat fixed. I also asked that my brakes be looked at because they felt thin on the trigger. My tire tube was replaced. I paid $13 and left; my front brake felt different as I went straight home. I wasn't charged for it but the trigger felt full and when I got home I noticed the front brake was rubbing on my tire rim. Also the next day I noticed my flat tire was back. I hadn't ridden the bike since bringing it home. Days later (I have a job you know) when I return, the genius (30-ish guy with short black hair) behind the counter starts reasoning like a fourth grader and won't deign to even look at my flat tire. On top of that he refuses to admit that their "guys" even looked at my brakes. read more

Shopping at R&A a lot like medicine, if you wanted something name brand without the subsidy you get from your health insurance provider, you first look at it and think " I need it ... but I can't afford it." Then you turn to your doctor and ask: "Can you prescribe the generic form?" The short answer is NO. Here's why: THE LOW DOWN: If you haven't been, R&A should be the go-to place for anyone regardless of their cycling experience to ogle at their inventory or eye candy. Nearly every bike is CARBON and of mostly EUROPEAN (eg. Italian, Swiss, French, Belgian) makes and models. They also stock some North American manufacturers such as Argon 18, Cervelo, Litespeed, and Scott; but like my earlier comparison - no generic Trek, Cannondale, or Specialized bikes here folks. Of these brands: BMC, Scott, Cervelo, and Pinarello are the most represented road bikes. There isn't a large selection of mountain bikes or single speeds. SALES: Be prepared to spend, as a typical mid-tier bike starts in the range of $2500 to $3000. If you choose to spend more, it's a slightly inverted process. First you describe what you're willing to spend, then you're measured to spec, shown which bikes would fit, you place the order and a down payment, and finally you're able to test ride it. Find the correct exact make/model/size on their sales floor? Well, it's an unspoken rule that you cannot test ride the carbon stuff unless they're hosting a demo day. Two ways to circumvent this are to either become really familiar with the sales staff or park your expensive bike in the front of the store. Both indicate that you're interested and can afford their offerings. If you're a one-timer and are only interested in purchasing the "entry-level" model, they will not take you seriously. Felix, R&A's resident bike fitter, is the worst offender. Although he's a nice guy, he often makes outlandish recommendations which are indifferent to your needs. He promotes his own Sunday rides and says he coaches up and coming racers; although by the stories, he knows more about strip bars than handlebars, and many may be he turned off by his loud nature and foul language. CULTURE/VIBE: This probably is why most people consider R&A definitive "bike snobbery" as most regulars are well-endowed Park Slope residents with instant access to nearby Prospect Park. As such, they're willing to cope with service that's priced 3-4 times higher than other LBS and recommendations that have to do more with bling than bang-for-your-buck. SERVICE: In addition to being expensive, they will regularly misplace an order, ignore a customer, or price an item incorrectly. Example: When I ordered a set of handlebars, I called R&A two weeks later to see if they'd arrived, R&A said yes, in fact, they had two in stock. When I came to pick up my order, they said I was mistaken and asked who I spoke to; even though there was only one person working the phone/register. This run-around happened twice more. The second time, they said they ordered the right part but the wrong one was inventoried. The last time (6 weeks later), they said they ordered the right part but they were still waiting on the manufacturer for shipment. I asked for a refund, which they obliged, but nothing complimentary for my troubles. RECOMMENDATION: If you're looking for a more personalized experience with the sales staff, I would recommend Signature Cycles on the UWS. If you're looking solely for an expensive bike but at a more affordable price point, then browse www.competitivecyclist.com; the site offers free shipping, a lifetime satisfaction guarantee, and are delivered ready to ride. However, it inevitably lacks a sales staff to help with adjustments or fittings. LAST THOUGHTS: R&A really SHOULD be the go-to place that brings out that cycling enthusiasm of our youth. However, the pricing, less than accommodating service, and relative indifference to your business may prove to be true deterrents for the masses; who already marvel at the fact that a place that sells uber high-end bicycles can exist next to a hardware store and a Key Foods. However, the appeal of R&A, lies in the fact that it's showroom is the holy grail of everything ridden or worn by the pro peloton. Regardless of whether they give you the time of day or you give them any business, it's definitely worth a look ... although best in small doses. read more

Here's the letter I sent to R&A. You judge for yourself. And, by the way, R&A has refused to respond to my inquiries: On July 9th 2009 I came into your store to have my wheels checked. Your salesman warned me my Mavic Open Pro wheels were shot, dangerous and about to go. Due to his advice, I purchased a set of Mavic Ksyrium Elites from your store at $650. My Open Pro wheels were still under warranty. I sent them back to Mavic and to my surprise they returned them to me saying there's absolutely nothing wrong with the wheels. I've attached the Mavic warranty processing paperwork as proof of that exchange. I've also attached a copy of the R&A receipt. Frankly, as a so called reputable bicycle shop, you behaved unethically. You ripped me off. I never would have purchased the wheels without the urging of your expert salesperson. I'm angry about this. read more

I recently came to R&A as a newbie to the cycling world. The whole staff was kind and said hello as I walked in, gave me a minute to browse, and then Felix came over to help me. I had a specific bike in mind and Felix was so so helpful, patient, kind and funny. Naturally I had a million questions and never once did I feel like anything I was asking was dumb or silly. I learned so much from him that day. Now I am the proud owner of a beautiful Cinelli Vigorelli which they helped me build from scratch. Seriously can't say enough good things about these guys - they will forever be my go-to shop! read more

I was considering purchasing a Pinarello Rokh and R&A is one of the very few dealers in the 5 boroughs that carry this brand. After reading horrible reviews regarding services of R&A, I'd decided to give it a shot and went into the store to check out the bike in person. After standing there for a good 15 minutes and being ignored by employees who seemed to be just standing around and chatting with others (they saw me), I initiated the conversation by asking to see a bike in person. The sales blankly told me they don't have the model in store and that they usually don't display a bike in the $4000-$5000 range and that they won't request one unless I pay it upfront. Am I supposed to just drop few grands on a bike I havn't seen or touched in person? if that were the case, I would've ordered the bike online? There are good reviews out there regarding purchases of complete customized bikes for this business, but does that mean anyone who has a smaller budget shouldn't be respected or handled? I ended spending the same amount buying a bike somewhere else with free bike fit services. read more

Came there for a SMP saddle, the guy was not interested answering any of my questions, his knowledge about the saddle was less than acceptable. When I said that I would like to know about the product since its $250, the answer I received was: "so what, other people pay $400 for saddles" read more

I went to R&A Cycles as it is a local shop near where I live. The calipers of my hydraulic disc brakes got closed up and I couldn't get my disc rotor into the caliper. I walked in and asked who I should speak to about repair work and some guy behind the counter told me I should talk to him. I explained to him my problem and he told me that the bike shop didn't work on disc brakes because they were "too complex". Too complex?? WTF??!! He even recommended me to another shop. Do they realize that almost all mountain bikes run disc brakes? I don't know about you, but there is no way in hell I would buy anything or get any repair work done from a bike shop who tells you that disc brakes are "too complex". I would prefer to go to a bike shop that actually knows something about bikes. read more

Not good ! I did a special order - waited a month then they said it was $ 150 more than when they wrote it up- they said take it or leave it. I took it, because I didn't want to wait another month somewhere else. This was on a $1000 wheel. Haven't been back and won't go back. There's now a great little bike store on Bergen - much better! read more

I'm new to the area, coming from Upstate, NY, where there are dozens of small friendly shops. I'm accustomed to going into a shop, being greeted by a mechanic or salesperson and having my questions answered in a kind and polite manner. This was not the case at R&A. Not only was I ignored by the sales associate at the counter, when I told him that I would like my bike appraised so that I could register the lock I was about to purchase, he said that he was unable to appraise my bike because I did not purchase it there. In the booklet that is attached to this lock, it clearly states that in order to register for the lock's insurance policy, a bill of sale or fair market value appraisal from a bike shop is needed. It shouldn't have been a problem for them considering that my bike was similar to those that they sell, and contained many of the same components that they carry. Apparently, R&A is not a bike shop, it's just a space full of jerks who are unwilling to assist a potential customer. I walked out and headed up Union to Dixon's, where I was met by a nice mechanic who listened to my questions and concerns. I ultimately decided to purchase the same lock that I was going to buy at R&A, at Dixon's because the staff there was helpful and patient. read more

Left this place laughing my ass off the other day. I am in the market for a new bike in the range of $5,000.... unfortunately the brand I was after is only available in NYC from this shop. Was happy to see they had it on the floor and ready to go. HOWEVER. I was told by the guy that helped me I wasn't allowed to sit on or test ride the bike before I purchased. Not allowed to touch it without him standing over me like a hawk. NOT EVEN ALLOWED to sit on it? And no, he couldn't order a demo bike from the company so I could try it out before purchase. That's something pretty much every shop can and does offer in the high end bike market. I'll update my rating to 2 stars for the shop and zero stars for anyone who's been crazy enough to buy a bike untested from R&A in years past. read more

I'm a yelper that reserves 1 stars for the truly horrendous (say I eat somewhere and find a cucaracha in my food = 1 star) so I am surprised by all of the 1 star reviews here. I stopped by here on a Saturday just to look at their selection with a friend who was shopping. Yes, their stuff is expensive, but really they cater more towards the cyclists who are looking for elite bike gear. Not punk hipsters with their build-a-bike Urban Outfitters fixed gears. Brian was extremely helpful and answered all my questions even though I was clearly not going to buy anything. If you're worried about rude service just ask for him and he'll set you up. read more

I have been in R&A bikes probably 3-4 times. I normally spend 5-10 minutes looking at the high end bikes they have available. Their selection of road bikes is impressive but never and I mean never has a staff member asked me if I needed any help, if anything I have asked for help and they seem to get a little snooty. In their new "city bike" section I asked the clerk if they stocked ortlieb panniers, which I would expect them to, he was confused by the question...then I was confused...then he was confused....so I left confused. read more

If you are after a road bike that costs 8,000 dollars, this might be your place. But if you want a bike to, you know, ride around on, then not so much. They are pretty pushy, a little rude, and not terribly interested in helping you find the bike of your dreams. I'm still looking for a great bike shop. read more

I read so many bad reviews of R&A so I figured I'd go check it out myself. My experience there was nothing like the bad reviews make u believe. The guys there were friendly, patient and helped me out a lot. I'm assuming that some of the bad reviews came from people who were in a hurry to be helped and most likely did not have the patience to wait their turn. Again, the place and the people there are very nice - I walked outbuying 2 camelbak bottles, pair of bike glasses, and a stand. That's not a lot and I got helped every bit as someone buying an expensive bike. read more

Not sure what the retail location is like, but I ordered a pair of shoes from there (via the web) and 2 months later I still do not have the right shoes. The people who take care of customer service take days to get back to you, they have no idea what is going on. Each conversation was like someone had amnesia and I had to start all over with what I wanted. Finally after getting the wrong shoes twice and then no response for weeks. I called and asked for a refund. They are either understaffed, or severely incompetent. read more

Went to NYCVelo in the East Village (2nd Ave and 4th St) and had a much better experience. Read my review of them.

I can't believe I'm actually even giving them two stars, but here is why: They are jerks. Absolute jerks. And especially jerks to less serious (less spandexed) cyclists. Strangely, they don't really care if you are buying or not. They don't seem to care about making sales. They just don't seem to care, period. BUT, they have the best selection of high end tools and other obscure parts for the *SERIOUS* cyclist. They have the weird crank-pull adapters, and carbon paste. They do have a good selection of bikes at competitive prices, but I would *never* buy one from them. read more

Amazing, this store lives up to it's reputation as the rudest bike in New York. Well, for that matter, it is the rudest business I have ever been to. These guys cannot be bothered to give you the time of day let alone wait on you even if you are interested in buying one of the very high priced bikes they sell. I am not sure how they stay in business. It must be their mail order business because their retail customer service is non existent. read more

I'm shopping for a new bike with a budget up to $8,000. R&A is the only dealer in NYC for a bike I'm interested in, but they've told me that they do not allow test rides. I have no problem driving to Westchester, Rockland or Fairfield counties to buy this bike, and certainly won't be buying it without a test ride. read more

R&A is an amazing bike shop. Their reputation is something special, and it's a good thing. Because it should have closed down a long time ago. If you like being snubbed by an overly arrogant and disdainful staff, and a place where the customer is only there to pay through the nose, that is definitely the bike shop for you. R&A has turned the table on its' customers a long time ago it seems. Be prepared to pay for everything : $50 no matter what if you leave your bike in the shop, and since they are so "busy", you won't be able to avoid surrendering that "free money" to them. But if at least, the service was up to the highest standard, as their great marketing machine would like you to believe, all would be well. But no, of course no. They are not even up to the task. They are so contemptuous, they mess up the easiest of jobs, because they are in such a hurry to take your money, and will demand that you praise them for the half-ass job they "performed" on your bike. They will even gloat at how diligent they were ( four days only, wow!!) to stick one seat post on your bike, when they did not even check it was properly secured. They are so unprofessional, it's appalling, on the verge of being borderline negligent. What could you expect from the greatest deceivers in the business? Listen to this one scheme they pulled on me : Supposedly a part had disappeared ( by the way free to them, a high end brand factory replacement part) and of course no tracking was available, so definitely lost for me. And they did not stop there, continuing with their dishonesty, they wanted me to believe their half baked lies. ( went back to inventory, oh no mailed it to you already, did not get it yet? Oh well, will get you a second replacement for the replacement part, right!!!). They probably sold the part and did not expect I would follow up on the search. They made sure to muddle the communications between them, the factory and me. The level of deceit is unbelievable, especially since they never admitted making mistakes, or trying to steal from me. Conclusion: stay away from the most untrustworthy, unprofessional, petulant Highway robbers I have ever encountered. read more

A good selection of high end (expensive) road gear, but the staff could be friendlier. I went in trying to buy a bike pump the other day, and the salesman tried to push a $180 floor pump on me. I walked out with a $60 pump, and have been satisfied with it. I go here because it's right near my apartment, but never leave with a good taste in my mouth. In short: good for bike snobs, not good for the casual cyclist. read more

Wow I should have read the Yelp reviews before I dropped my bike off for a simple tune up. I got bad vibes when I dropped it off and the guy basically said NOTHING to me.. he just wrote down my phone number and took it away. Then after a week they hadn't called so I stopped in. Turns out the bike had been ready but apparently they had no plans to call me and let me know.. I'm going to have to go back there again because after a $90 tune up, the brakes are still squeaky.. apparently they don't even bother with WD40. I'm so over this place!!! read more

R&A is a polarizing place. IMO it's neither as good nor as bad as the partisans say. The bad: R&A's service department is not really any better or worse than other moderately competent Brooklyn service operations, so far as I can tell. I've had my bike in a couple of times for service. (I ride an Independent Fabrications titanium Crown Jewel with Campy chorus.) The bike was making an odd clicking noise for a while, and I asked them to try to figure it out as part of a clean & tune -- they did not. Finally, I noticed that the hidden bolt on the crank was missing. (!!) Replacing it solved the problem, but no thanks to R&A. R&A wasn't even helpful when I asked them to source the parts for me. I don't think the mechanics here are incompetent -- but they aren't knocking themselves out, either. Furthermore, these guys in the front of the house *can* have an attitude. If you can't get your personality on and go toe to toe with some cocky NYCers -- if you just want your bike shop to be soft, and cuddly, and offer you My Little Pony levels of coddling, well, don't even come in the door. The good: one of the largest selection of high-zoot frames and parts in the country. If you want to see the latest, greatest, ugliest, and most expensive Pinarello frame, these guys will have it hanging from the ceiling, along with the latest, greatest, and most expensive things from Colnago, Look, Wilier, blah blah blah. For cycling geeks this is a fun place to visit. If you want a great bike store, this is not it. Go to Belmont Wheelworks in Boston if you want a store with great selection from kiddie up to Cat 1, great service, etc. Unfortunately I am not aware of any great bike stores in NYC. read more

They didn't completely ignore me. Having experienced ruder, I can't in all honesty say they are *the* rudest. But in a city, even a borough, with so much competition, why give your money to a place that clearly doesn't care about its customers? They didn't really seem to care if I shopped or didn't. Plus, when I asked for a test ride, they agreed, but said they don't offer helmets for that. (Hello, you are already holding onto my credit card. It's not like you can't charge me for anything if something happens.) All I want to do is bike in safety. Is that really too much to ask? Considering the way my request was denied, R&A seems to think so. read more

This shop is great for what it is. They've made a long-term commitment to the stock the best bikes in the world. They have the expertise to sell, give advise, and service bikes that no one else has. Maybe they wouldn't be the best place to get your practical townie serviced, but there are other shops that service that portion of the market. When I need something for my commuter I go to one of those other shops. When I need advice or service on my race bike I take it to R&A. read more

I've been to this shop a few times. My experiences there have been both positive and negative. I am not sure what there deal is. There is one thing that is very clear. They're highly interested in the elite or wealthy cyclists that are there to spend thousands and thousands of dollars. I went in today with a clear goal to purchase some gear but left and went down the street to Ride Brooklyn. I'll never go back to this place unless it's to pick up a tube or something. I get enough of the elitism during my laps in Prospect Park. read more

Ditto. This place sucks. If you're just a regular person trying to get your bike fixed, do not come to R&A Cycles in Brooklyn. They are terribly rude and act like they're doing you a favor by taking your money. I came in on a Weds because I didn't want to deal with weekend crowds. They had boxes all over the place and were trying to put new bikes together. Fine, I don't care. But don't get upset when my bike knocks over another one because there's no room to maneuver. I ended up leaving rather than leave my bike for a tune-up because they were just so obnoxiously indifferent. read more

Just rude and poor customer service. Why support a place like that?

After years of disliking these guys for pretty much all the reasons you're reading here: bad attitude, condescending, only wanting to help out mid-life crisis road weenies on $5000 bikes, etc. - I had a relatively positive experience here. Two dudes, one of which recently started working here had a breadth of old school bike knowledge that was really great to hear. They had old stock mavic ma-40's and some open pro's in their basement from back in the day. This is why they get 3 stars, yes, they may be trying to change (slowly, given that others in the store were jerks that day) and they just have *SO MUCH* inventory. read more

So far I only had one experience with this shop but it was outstanding. I ordered what I thought was a pair of Zipp 202 carbon clinchers for an incredible price...too good to be true. Well, I didn't look at the ad as well as I should have and I found out the price was only for one wheel. I sent an email to Mr. Cabbad and he very very graciously said he understood why I was confused and sent me BOTH wheels.. I just got those wheels and love them. Thanks again Rand A read more

I'm a California native who lives in the NYC metro area. I went into the store mostly because of their glossy ads in magazines. The staff is rude and coudn't care less about its customers. I mentioned this at a very reputable bike store in San Diego (the West Coast version of R&A) and the guy laughed and said that's their schtick and that they take pride in their rudeness. Apperently, if it weren't for internet sales, the place would be out of business. Go instead to Strictly Bicycles in Fort Lee, NJ. read more