Usually when I go to a mall, I get something to eat, but I'm not hungry at the moment. So I decided to get something drink and this place happens to be the one I selected. Looking through the menu, they do have plentiful of options. I wanted to try Hazelnut Milk Tea because I wanted that same flavor from another place, but unfortunately, they don't have that now. I asked for 50% sweetness, and it actually tastes like 100% of it. At least it wasn't too sweet though, but still it didn't meet my expectations. At the same time, it's not really a bad place to come here. Also, the drink became empty really fast because there seems to be too much ice, but I never specified how much ice I want to have. Usually boba places require you to ask about sweetness and ice, but from the kiosk, they're considered optional. If I had to guess, they apply 100% to sweetness and ice by default. When ordering, you can't do it in person since there's a sign that asks us to place an order from a kiosk. I don't recommend coming to this place if you really care about how much sweetness and ice they added. Just make sure that the rest of the ingredients (e.g. boba) is there. read more

R&B Tea - Hazelnut Milk Tea - Bubble Tea Near Me - Santa Clara, California

Stopped by R&B Tea and honestly left disappointed. We ordered the Vietnamese coffee and the wintermelon milk tea with boba at 50% sweetness, but both drinks were still overly sweet. The "Vietnamese coffee" tasted more like a mocha and didn't really have that strong Vietnamese coffee flavor at all. The Wintermelon milk tea tasted like a watered down, very sugary milk tea, no Wintermelon flavor at all. What made it worse was the wait -- it took almost 30 minutes just to get 2 drinks. Definitely not worth the wait for us. read more

This has become the most-visited boba spot in valley fair for us, because most of other tea shops there are worse. While drinks are fine, they need to commit to customizing ice/sugar level at request. I got a drink with 75% of ice despite my request of "less ice." What's up with that? As a popular hub in food court, it attracts a great deal of foot traffic, in addition to people sitting at tables nearby. As a result, it's easy to observe workers displaying inharmonious dynamic through subtle expressions. I don't think they like their jobs very much therefore they are very slow! read more

R&B Tea - Brown sugar boba and mangonada - Bubble Tea Near Me - Santa Clara, California

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I wanted something refreshing to drink after my lunch. R&B tea was very close to the food court. The young lady at the counter was friendly and directed me to use the kiosk if I was using a credit card. They do take cash at the front counter where they will take your order. The small Tea stand was nice and clean and even had a place to sit. I studied the menu and made my selection at the kiosk. I decided to go with the Hawaiian Fruit green tea. It was $7.05 and it only came in a large size. I selected no sweetness and 50% ice. My drink was ready in less than five minutes. Super quick. And it was huge. It came with slices of orang, lemon and lime and chunks of watermelon. As I walked away I took a sip and it was way too sweet. I was shocked because I asked for zero sweetness. I immediately returned to the counter and let her know that it was too sweet for me. She apologized and was very friendly about it. She remade it and it was much better. I really appreciate that she remade with no problem. Overall the tea was just okay. Not the best I've had but it was refreshing. Too bad they don't offer a smaller size. The location is convenient because it's right between the food court and some of the stores in the middle of the walkway. read more

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Very delicious, first time trying this locations and I was very happy, the service was quick and easy . It's a shopping center so the environment is very quick and fun . read more

R&B Tea - Bubble Tea Near Me - Santa Clara, California

I always walk past this place whenever I am at the mall. You order at the kiosk on the side. I ordered their taro milk tea and brown sugar boba. The drinks were made fairly quick. But the workers here look like they hate their jobs. The worker was very nice to this lady next to me and when he handed me my drinks his smile quickly disappeared and walked away after setting the drinks down. The boba itself was okay. Save your money. There are other boba shops inside the mall. read more

R&B Tea - Brown sugar boba - Bubble Tea Near Me - Santa Clara, California

I'm mad as fuck that I had to wait in a line last week because there was only one person working! Where the fuck is the manager at . This is really upsetting and unprofessional. I'm a fan of boba but this boba shop was not unique . It's fact that the drink I ordered was made incorrectly and not done the way I wanted it . I took one sip and i immediately spit out the drink. The boba was sticky and gross.this is not okay I wanna talk to the owner and this shop. read more

Bad customer service! I ordered a drink and waited about 20-30 mins . I was very unhappy with this I recommended never coming here again. Also when receiving the drink it it's water down I was highly disappointed. My nephew also ordered the egg pudding topping and it was very fucking nasty he didn't even like it said it tasted very disgusting and tasted like it was expired . read more

This is a boba shop in Valley Fair. I think it was decent. You can order at one of two iPads on the side of the stall. I tried the brown rice milk tea 30% sweet and thought it was not bad. The boba I added was the right texture but actually had no flavor nor sweetness to it, so if you are thinking about 0% sugar with boba it'll probably taste very very unsweetened. I thought the milk tea flavor was not bad. Perhaps a tiny bit watered down but ok. The sweetness level was good. My spouse got 100% sweet and it was way too sweet for my liking! read more

The Tea was Refreshing! This was an un-expected tasteful treat! The line for kiosk is long ( High foot traffic when I was here ) but you can always order at the front. Best Brown Sugar Boba Milk Tea I have had in a while! The Matcha Storm was an interesting try and was thick like a milk shake! Overall very great, would come again if ever at the Valley Fair Mall. The Menu consists of: Puffle Waffles, Milk Tea, Tea, Stormy, Pure Milk, Yakult, Fresh Fruit Tea, and Cheese Cream! read more

R&B Tea - Brown Sugar Boba Milk. - Bubble Tea Near Me - Santa Clara, California

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I bought a crème brûlée milk tea after my shift and this is the nastiest drink i ever had in my life. tasted like MILK AND WATERRRRR totally unacceptable, but my boyfriend's drink was pretty good. does this look like crème brûlée to you guys? read more

R&B Tea - Bubble Tea Near Me - Santa Clara, California

Ordered a drink on an empty Monday around 1:45pm on the kiosk. A girl was at the front on her phone but had a sign saying to order on the iPad. I ordered and she didn't realized I had ordered until like 3 minutes later then started my drink. She then left the drink and walked away back to her phone with not a single word or acknowledgement the entire time. If that was the case, I wouldn't have tipped nor paid $8 for a mediocre drink when there's plenty of other boba and tea shops. I don't recommend. read more

R&B Tea - Bubble Tea Near Me - Santa Clara, California

This was my first time ordering and tasting R&B Tea. I'm not here in the South Bay that often so this is conveniently located right next to the food court. So the stand is at such a great location with a lot of lighting and great foot traffic. R&B Tea is right in the center part of the walkway on the 2nd floor and you really can't miss it!! Perfect eye view and right next to dessert stands as well for pastries to go with their delicious drinks here at R&B Tea. It's super easy to order since they provide 2 kiosk machines to order yourself or you can order at the counter with one of the staff members. The staff is super friendly. They also answered a few questions for me because they were able to confirm doing the least amount allowed for the Yakult drinks as 50% sweetness level. They have plenty of choices such as Yakult drinks, matcha drinks, all type of teas and fruit drinks with other toppings such as bobas, jellied lychee/fruits, Chia seeds, popping bobas and more. I ordered the Honeydew Milk Tea 25% sweet less ice and wow .. super delicious. I can't wait to go grab me another one when I'm back in this area. read more

R&B Tea - Bubble Tea Near Me - Santa Clara, California

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Not too great overall. You order via a self serve kiosk on the side and one of the kiosk was broken so there was a bit of a wait. I ended up getting a taro milk tea with boba and it came out fairly quickly but the boba was barely cooked so it was super hard and they were all clumped together. Pretty disappointing read more

I got a lot of attitude from the worker when i asked to have my drink remade because it was made extremely sweet to the point where I couldnt drink it. read more

R&B Tea - r&b tea jasmine milk tea - Bubble Tea Near Me - Santa Clara, California

The R&B website has no way for a complain. we got teas from this place and took home for the kids in the family. 2 teas for the Mexican blended drinks for the father and mother, the watermenlon one the watermenlon is bad which you can taste it at the 1st sip but it was too late to get a refund for such bad drink. read more

I decided to try this place out as I've always walk by it. I ordered the strawberry horchata and dragon mango green tea. The dragon mango green tea was very good. I would definitely order that drink again. I never had strawberry horchata before, but I'd definitely say it's pretty unique, tasted like a strawberry churro and was very sweet. The only downside is that the boba was not fresh at all. It was pretty hard as soon as I sipped my drink, which kinda ruins the whole experience. Service was really quick and efficient. As soon as I order on the kiosk, drinks were made less than 5 min, which is awesome. read more

R&B Tea - Dragon Mango Green Tea & Strawberry Horchata - Bubble Tea Near Me - Santa Clara, California

Haven't seen a brown rice-based milk tea before so had to try it. Not sure I'd get it again, but it definitely had a unique flavor and was worth trying. Ordering was simple using the kiosks and the wait time was reasonable. read more

R&B Tea - Brown Rice Milk Tea - Bubble Tea Near Me - Santa Clara, California

The drinks were great here, service was there but the staff don't need to interact with anyone. A tad unfortunate even with the self ordering at the pick up side you'd think a thank you for coming see you next time would be in order. It wasn't. It's in the mall, it didn't appear busy. read more

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Better than I expected. Even though this boba place was only rated 3/5 stars, I try it out because I was curious. I ordered the Mango Green tea with no toppings- 70% sugar with less ice. The flavor was really good, I have tried this same drink from other places and it can sometimes be bitter or watered down. The staff were nice and efficient. Definitely will come back to try other drinks. read more

R&B Tea - Mango Green Tea - Bubble Tea Near Me - Santa Clara, California

I ordered a Dragon Fruit Stormy earlier while walking in the mall and it did not look anything like the photo. I'm a bit disappointed with the amount of money i paid for a drink that didn't even taste well. I also ordered brown sugar boba in my drink and it was completely frozen and looked gross. There wasn't even any cream cheese frosting. It also was completely frozen and tasted watery. Do not recommend and service is slow . read more

R&B Tea - Bubble Tea Near Me - Santa Clara, California

Even if the rating was less than 4 stars, I'm giving it 5 Ordered honey black tea, less ice and sugar. It was the perfect blend. The sweetness was perfect for the tea making it enjoyable. Since I got there before the crowd came, I got my order within a minute. I would come back here and try out their other drinks read more

As a self-proclaimed milk tea/boba connoisseur, I did not have high expectations for this place based on what I've heard. I was really just craving a milk tea while at the mall and wanted to try something that I hadn't tried before. I was actually pretty happy/impressed with my house (brown sugar) milk tea! This drink had a good amount of sweetness at 70% - I would not get any more than that. The tea flavor is not strong, so that was a downside. But the overall flavor was still tasty and definitely satisfied the craving. The biggest downside is that the brown sugar boba was not flavored/sweet at all and they stuck together, making it hard to suck up the straw. I did appreciate the chewiness of the boba, though! This is located on the 2nd floor of the mall right next to the dining terrace/food court. You order on the kiosks, so card payments only. read more

R&B Tea - House Brown Sugar Milk Tea - Bubble Tea Near Me - Santa Clara, California

their teas are watery, and they given a minimal amount of pearls for the multiple times i've gone.

Quick and casual spot to grab boba in Valley Fair mall! They have self ordering kiosks and drinks come out reasonably fast. My go to is the Thai Tea Stormy! Boba was also a good texture. read more

R&B Tea - Bubble Tea Near Me - Santa Clara, California

One of Good tea inside the mall that we choose to get today. Good as always. Order through the machine and order were prepared quickly. read more

R&B Tea - Bubble Tea Near Me - Santa Clara, California

Got boba on national boba day! A close friend and I were walking around valley fair and were craving boba to commemorate the day. We decided to go with R&B since it was nearest the food court. It's an automated process where you order through a kiosk, wait for a text on your phone, then pick up at the counter. I got their mango green tea with aloe Vera as my safe choice whenever I try a new boba shop. Great, sweet, and refreshing! No complaints, just good boba read more

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Regular and Basic Tea Just kidding, R&B has some great choices! This is the one inside Valley Fair mall's food court. S/o Christian for his amazing, patient service! As for the tea: Taro w/ boba: Smooth, creamy and just the right taro flavor. Just good taro tbh and I'd come back for it. Horchata: I'm not sure why I wanted to try it, but I did try the horchata tea drink here but wouldn't recommend. My SO described it as "spiced water" LOL. Nothing against the employees, just not the best drink I've had. read more

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Worst boba tea we had so far. We order brown sugar boba milk and the tapioca was soooo hard to chew. The base wasn't good either. I would not recommend this place as there's so many better options in the mall. read more

Me and The Boys decided to go to Westfield Valleyfair. We decided to try this Boba spot called R&B. The service here is very fast and convenient. I got the Matcha strawberry mango with Boba, which was really good. Make sure you come check them out when you're in South Bay. read more

R&B Tea - Bubble Tea Near Me - Santa Clara, California

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I have found my favorite tea spot in the Bay Area, no joke.. I came on a weekday and there wasn't much of a line! You order from a kiosk which makes it super easy. We got a mango green tea I believe. It had oranges inside and it was very citrusy. It was DELICIOUS. Literally the best fruit tea I've ever tasted. It came in a huge size and for the price I felt like it was so worth it. A lady working there was even kind enough to help us divide it into another cup because we were sharing. Can't wait to go back and order more read more

Meh, there are better bobas at Valley Fair. Boyfriend and I weren't impressed. It just wasn't favorable and the boba pearls were sus. read more

R&B Tea - Bubble Tea Near Me - Santa Clara, California

Ordered the fruit tea. It's fairly good, just have a bitter after taste. There were a couple slices of fruits in the drink. Probably why it needs to be in a larger cup. Did not have to wait long for our drinks to be made. The drink store is right next to the food court. read more

R&B Tea - Bubble Tea Near Me - Santa Clara, California

Really good boba, but please do yourself a favor and order from any of the other options at the mall. On my most recent visit, it took 40 minutes to get our boba. Yes, that is not a typo... 40 minutes for Boba. I have receipts to prove it lol. There were 2 workers working who honestly were doing their best, I don't blame them. But they seemed High School aged and were super overwhelmed. Shame on management for putting them in that position :( There was a crowd of around 30 people waiting for their boba.. never seen anything like it. To make matters worse, no numbers were being announced so it was a swarm every time a drink was ready. At one point I debated leaving the boba and ordering from the store downstairs, but husband wanted to wait lol. Especially with a time limit of free parking at Valley fair for 2 hours, do you really want to spend almost 50% of that time waiting for a drink? No thank you! That is 40 minutes of my life I'll never get back... please don't make the same mistake as me! read more

The lychee milk tea frost wasn't a slushy. I asked the employee and they said it was a slushy. And I said it was just liquid. She said that's how it's made and denied to make another drink. I wouldn't recommend going again read more

R&B Tea - Liquid not slushy frost tea - Bubble Tea Near Me - Santa Clara, California

This location can be very confusing at times, they seem to be the only R&B in the area that serves a basic honey green tea. Which is my go to. Every time I come order my drink, it taste different each time. And each experience i get I am afraid of the next one so I always modify my drink, on one day it's too sweet, on another it's not sweet enough. On a different day it's mainly ice, and another barely any ice. I think this location needs to revisit the way their team make drinks, because it's always different. On today's visit, my drink was ok. I asked for 70% ice, and got like 25% ice. And they also changed their cups, which to the eye they look smaller than their usual cups. So i feel upset that my friend and I paid so much just for this. It's also very confusing because they have larger cups, but it's not specified on their menu which drinks get the larger cup since there is not option for a small or large. Love their honey green tea most of the time, but wish the place was more consistent. read more

R&B Tea - closest to camera is Honey Green Tea 70% ice. Further from camera is a honey green tea with 50% ice and aloe. Too much aloe over ice. - Bubble Tea Near Me - Santa Clara, California

My friends and I stopped by here in the mall on a weekday afternoon and all 3 of us were dissatisfied with our drinks. For starters, my friend ordered a drink with boba in it, but when he got the drink the worker told him that they ran out of boba so they added a different topping without consulting him (the drink was already sealed at this point so not much you can do). This seemed odd because in my experience usually changing someone's order warrants asking them what they want substituted. I'd understand if it was super busy and they couldn't stop to consult, but there were very few people in line/ordering and our drinks came out within a few minutes. And while this case might've been low stakes because my friend didn't have any allergy concerns, in general it seems like a very unsafe food/drink service practice to be adding ingredients without a customer's knowledge. Second issue we had was that their printed/displayed menu didn't quite match the order kiosk menus. The drink I wanted was listed on the display as including a topping, but in the order system it was listed without the topping for the same price and toppings cost extra to add. Also, the drink my second friend wanted from the display menu straight up wasn't on the order kiosk. For all three of us the flavored syrup in the drinks was not well-mixed in; I was getting sips full of sweet chunks of syrup followed by sips of just tea. I am admittedly not an expert in making these drinks but usually after the initial shake/stir before punching the straw in, the drinks should be pretty well mixed. read more

Located inside the Valley Fair Mall in San Jose. Best boba shop in this mall. There is also Sharetea and Caffe Central right by this R&B Tea. If u are looking for more authentic tea, this is the place to come. They have a self serve kiosk around the corner of the modern shop. Its a bit hidden cos I stood in front of the main cashier for a bit before realizing the line is around the corner. We ordered a big one. It was actually really good. It was a size for 2 people for sure. Highly recommend this place if u r looking for boba tea at this mall. read more

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I was out with some friends at the mall and we had a craving for boba. Since we were close, this was the most convenient so we wanted to give it a shot. The flavor of the tea and consistency of the boba was average. We had no problem ordering and they got all our drinks right with 50% sweetness. If I was around this area I'd go again for a second chance, but have definitely gone to shops I prefer more than this. read more

R&B Tea - Classic milk tea - Bubble Tea Near Me - Santa Clara, California

it is located in the mall and my second time bought here. not sure why, but i feel like the taste is not as good as other r&b stores. like just plain and not refreshing. different ingredients or mixtures??? read more

R&B Tea - Hawaiian Fruit Black Tea... - Bubble Tea Near Me - Santa Clara, California