Very happy with the "Jeep" ducking items they had in stock…read more They have an entire wall of iron-on patches that I needed for my MIL. The floor employees were helpful when I asked questions. The checkout cashier was amazing. Very friendly too. As with any type of craft store, you need to watch for in-store promotions. Because they don't have coupons.

6/30/26- Employees are a mixed bag. Cashiers are always friendly and smiling, but the manager is…read morealways near them by the entrance doors. Employees out in other parts of the store... some are smiling some aren't. The ones that have a look on their face like they don't want to be there will put on a fake smile when you ask for help. There are a handful that are always smiling and always ask if they can help you as you walk around and they see you. Pretty well stocked for general items. Seasonal item areas on this visit were empty shelves on aisles as they switch to holiday items from summer outdoor items. Prices are comparable to other craft stores, not always the cheapest. Since all items are price lsticker label tagged, the prices can vary on the same item. So check through the packages or items, there might be a lower price tag. Cashiers need to either memorize what's on sale or check their sales list, so I've noticed i don't always get the sale price. Always check your receipts. Location is convinient for when I'm running errands at the mall, but it's not always my go to craft store. Store is always clean as well as having clean restrooms. You need a pass code to use the bathrooms.

I never write reviews but thought the community should know. I've been into Pokémon cards for quite…read morea while, so I was excited to take my girlfriend's kids to this shop for their very first pack-opening experience. Unfortunately, the visit was disappointing from the moment we arrived. The storefront looked boarded up with wood covering much of the exterior, and it was so dark inside that I honestly couldn't tell if the store was open. Once inside, my girlfriend's son politely asked the employee behind the counter how much a pack cost. The employee responded with, "I can guarantee it's more than you have in your wallet." I was shocked by how rude and dismissive that was, especially toward a kid. That's not the kind of welcome I would expect from an employee. I then told him I wanted to purchase three Prismatic Evolutions packs. He looked at me and said, with an attitude, "You know they're like $20 each, right?" I told him that was fine, but the interaction left a bad impression. What should have been a fun and memorable experience for the kids turned into an uncomfortable one because of the poor customer service. I spent $100 on 6 packs of cards and i was going to buy more cards but didn't want to give them anymore business. I won't be shopping here again and cannot recommend this store based on my experience.

Since the staff change a few years ago, it's gone downhill in terms of customer service and who…read morethey cater to.

Friendly helpful staff! I asked the cashier to pick the box for me & he said according to the…read morecollectors the best box that got the best hit is the ones in the back! And OMG! He is right! That exact box he gave me got the LP++! Are you kidding me! Thank you! My first gundam box of cards ever & pulled one of the rarest card. I'll stop by and I will personally give you a big THANK YOU!

Such a cool place in downtown Tracy! We came in to check out their Pokémon cards and didn't expect…read moreto participate in a fun game of laser tag! You can't tell from the outside that it's a pretty big inside. They've got pokemon cards on display and tournament tables set up in the back. Hidden in the very back is a big laser tag arena and currently under construction is an axe throwing arena. We met the owners who were super friendly and welcoming! If you're in the area, come check it out!

Rude people who do not want to be interrupted from stocking and sorting work at this location…read more This location was clearly short staffed, and on the day of our visit I was told the restrooms were closed and not open to the public. So don't bother to ask because you might not like how you might be treated for having the audacity to interrupt someone with such a mundane question. You might feel like someone turned the hands of time back and you were living in pre 1965 America, when certain groups of people felt entitled to (and got away with) talking down to "other" groups of people. I found the store to be a bit disorganized and some of the aisles were too cluttered to walk through. The prices are what I expected, but the terrible customer service and lack of restroom access cut our visit and our spending short. Although I made contact with their corporate office concerning my unfortunate interpersonal experience with a specific staff member at this location, and the corporate office responded with understanding, kindness, an explanation of how they were gong to correct things, and a gift card, I will never set foot in this particular location again, ever. In fact, it will be a long time before I shop at Michaels again, if at all.

We went to Michael's today to get a piece of glass we broke replaced. The gentleman that helped us…read morewhich I believe his name was Timothy went above and beyond for us. He greeted us when we walked in and as we walked to the back of the store he came back and asked if we needed help. You don't find much of this type of customer service and he needs to be recognized for his work!! Great guy and great job in providing us the piece we needed.

Can Cal closed the doors :( Owner has and always been the…read morebest in customer service, will be missing the location

I've been to a handful of hobby shops and they've all been great experiences but Cen Cal is my 100%…read morego to. From getting your RC serviced/upgrades, advice/opinions this is the place to go or be at. Every person that assisted from employees to the owner Damon were super welcoming being new to the hobby. Never did I feel pressured to buy or go a certain way with my build. Main thing I'm taking way is simple honesty from the experience these guys have here at this specific shop!

Long time customer here ! Incredibly friendly staff who go above and beyond to help their…read morecustomers. My go to place to buy all my scale figures. Small location but this is their warehouse. They also own Anime Store Near Me in Walnut Creek which is a fantastic store !

This is a small place. They have a bigger location. It does have some inventory, but I was not sure…read moreif anyone was working. No one ever came out to greet, nor was there a cashier. I was there for quite some time and never saw anyone. It is a small shop, so I figured they were doing other things. The items are limited (no kamen rider or super sentai items). It had plenty of model kits, and the tools actually have notes made by the store to show what the item is good for. Overall, it's a nice small store. It definitely not much compared to their bigger store. If you want model kits and small anime figures, this store has it.

It was a Saturday and our toddler just woke up from a nap. She was pretty fussy and we stumbled…read moreupon this mall and thought why not check it out. First a little Target haul, since we are addicted lol! My toddler and I had fun playing pretend at their fire truck themed indoor play area after shopping! We were parched after playing and Auntie Anne's was advertising peach drinks, the Frozen Peach Lemonade is where it's at! Dinner was Halal Joint, but food didn't really wow us. The animal ride was fun with my tot, played popular kids music throughout! Not to mention it's free with $5-$10 squishy purchase, she picked out a strawberry! We'd return to check out more spots in the mall, that's been in business since the 90's! Some things were warn down and stores were empty, but staff were nice! All in all 3/5 star experience. SYOY! :-)

Stores closing for good or moving away to another location in Tracy, The only anchor stores will…read morebe Target, Burlington, Cinemark Theater, and Hobby Lobby after Macy's closes soon. There is still a food court but half of the food locations are closed too. Selection of types of stores is limited. This mall has an arcade which has some fun games to play. Can be expensive to purchase things especialy the way things are right now. So I usually only buy things on sale.

Bought a kraton mini armma and loving it. Had a great experience and super helpful.I will be back.read more

I had an incredible experience at this shop. I am new to the RC hobby game. I was expecting to be…read moreup sold and told that I needed to buy something that I didn't really need. To my surprise, the two gentlemen really helped me find value for my dollar and a customer service was impeccable. I will definitely be back!

Always happy to go here for events. Great staff who are happy to help you. Clean, organized shop…read moreand seating. I always purchase my sleeves here since they have the best prices and biggest selection. Staff communicates with my card game and asks questions to ensure smooth events that fit what our community needs.

Came in to pick up some hobbit play boosters. They were very helpful and they have a nice space for…read moreplaying and it smelt nice!

This place is awesome!!! Had a Birthday Party for my 17 year old daughter and they had a blast!!!…read more This place is amazing!! The Staff is great, helpful and fun!! Price was affordable, all the kids had their own station, they played games, won prizes and just had a great time!! My daughter and her friends have been here before just to play some games and for $10 an hour you can't beat the price. They are safe, comfortable and well looked after!! I completely recommend them to anyone looking for a place for their teens to have fun!!

Great place ! Brett and the staff was very helpful and made our sons 16 yr old party go trouble…read morefree with no complications. kids were happy . Defiantly would recommend .