I called R & J and spoke with juliano I explained my situation with him about my furnace not heating he was out with 2 hours explain the repair that was needed at hand discuss warranty on his repairs services to prevent breakdown in the future pricing was responsible he was very professional and kept his work area clean. Thank you R & J fpr your speedy service read more

These guys were responsive, clear & very knowledgeable. We had a bit of an emergency situation with a leaking fridge. Juliano was able to squeeze us in right away. Richard arrived swiftly and after listening to our fridge story instantly diagnosed the problem. He explained, in ways anyone could understand, how the issue commonly occurs. He was polite and evidently very experienced. I will absolutely use them again. I guess they work on all kinds of home appliance issues, including HVAC. It's always a crappy feeling when you don't know if you're getting railroaded...with these guys, we absolutely were not. read more

Claimed they didn't service my Maytag washer. I've had this brand several and model times and never had anyone say they "had problems working on them". read more

Sent 4 technicians to repair my Amana washer, unfortunately it could not be repaired but the communication was solid and 80% of the repair cost was refunded with no questions asked. A couple months later I needed a part for my Sub Zero refrigerator and Juliano helped me find exactly what I needed. Will definitely call them next time I need appliance help. read more

Our fridge/freezer broke one night and these guys were quick to respond. We had contacted a few since we were going to lose food if we didn't move fast. Richard was able to come over and figured out what was wrong, we needed a part replaced. He also determined we needed to defrost our freezer and did that for us while he was here. There was a bit of a wait on the part (not their fault, it was coming from California) and once they got it Frankie came over to repair it for us after it showed that the previous landlord had used box tape to "fix" the problem previously. All in all these guys were great, willing to come over to defrost our freezer while we waited on the part that Edwin found for us. We'll definitely use their services in the future. read more

My oven door latch was stuck in a locked position with the door open so I couldnt close the door. After trying basic troubleshooting to get the latch to unlock and failing, I went to Yelp. Asked for a quote. I got a response right away from R&J. They were even in my area and came to my house at 8 PM on a Friday evening, no questions asked and the diagnostic was FREE. That was nice. No diagnostic fee or service fee required. They fixed the door in 20 minutes. I was charged a minimum service fee, which was reasonable considering the fast response time, fast arrival time and fast resolution. Very happy with the service! read more

Marion was so wonderful. The company sent him out in one day. Our refrigerator broke and we needed a part. He came the next day and fixed our fridge. He explained everything. I would highly recommend this company. They are reasonable, honest and conscientious. read more

I missed their calls when they were dispatching the technician. When I called back, I was told they would see if someone was in the area. Within 15 minutes, someone was here. He went up to one look and told me what was wrong and how much it would be. Approved and he was done in under 10 minutes. Amazing! Super quick, professional, and efficient. Highly recommend. read more

I used R&J to repair my ice maker in my Kitchen Aid Refrigerator. R&J did an all anround excellent job. Marion, the service man was on time, courteous, and professional in every way. He explained what he was going to do and proceeded quickly and efficiently. I would not hesitate to use R&J again and especially recommend Marion who did a great job. read more

My microwave was running nonstop for days so I called R&J and they were able to get Marlon out in less than 24 hours. he was great and explained to me (and my mom over the phone) what was going on. everything was fixed within a week because we had to wait for a part to come in. very professional and helpful! read more

Marion was the service tech that came to fix my fridge. Overall, the experience was great. I called Monday, and they were fortunately able to offer a same day repair. They were transparent about pricing, timing, and who was coming. They called 30ish minutes before arrival, told me they were going to do, and fixed it. He provided a business card, receipt and made it easy to pay. Simple fix, I hope I don't have any other appliances that break, but it's an easy decision who to call. Great company, great tech, great experience. read more

Wow! Came out same day, educated me on appliances, and fixed the job. I called 30 other appliance places (not kidding) this was the only one that would come to my house on the south side. Fixed my dishwasher same trip. read more

I called Networx and R&J called. I explained dishwasher was not loading with water. They came out and check and I was told I needed a part and the total cost would be $379. Upon technician return next day, after completing job, he asked for an additional $189 for a diagnostic fee. I was never told about a diagnostic fee. This information should have been provided up front during the initial call that there would be a diagnostic fee of $189 and parts and labor would be an additional cost. If that was said upfront, I would have declined service. Does not make sense to pay over $500 to repair a dishwasher when you can purchase a new. These people are crooks. read more

I called and spoke with Juliano and he was very helpful and scheduled someone to come out to help within the timeframe I requested. Marlon came out and was extremely helpful, thorough and gave me all of my options. Marlon told me I needed a new dishwasher and came out the next day to replace it. He was very communicative with me leading up to the install knowing that I didn't live in the condo, would be traveling 40 minutes and had my toddler with me. I definitely recommend R & J Preventative Maintenance and will absolutely use them again! Thank you!! read more

Literally the worst service I could've ever received, on top of the technician damaging my property. When bringing this issue to the company's attention they were irate and disrespectful off the bat. Absolutely horrible experience, DO NOT USE THIS COMPANY. read more

Extremely responsive and was at my house and fixing my dryer within a few hours. Richard was professional and did a great and efficient job. I will not hesitate to call them again! read more

A mixed bag experience. The repair tech was excellent. He understand the clothers dryer problem and fixed it just as necessary. Dryer sounded like new when he was done. As for charges and operations, I was misled. I was told that the tech would show me a repair $$ estimate before he started - he did not - however he did explain what he would do. After he was done, he provided me a bill. When the appt was scheduled, I was told I wouldn't be charged a service fee if I had the work done. This is not what happened - I had the work done AND was also charged an $89 service fee. When I reported this to the office the next morning, I was told this should not have happened. I was told he would send out a check in a day or so. It is 2.5 weeks later and I haven't received this check. I have lost faith that I will ever receive this check. Very mixed bag - work done was excellent. However apparently the techs don't know or don't feel compelled to follow the procedures the business commits to their customers. The back office doesn't appear to feel the need make good on their commitments. read more

I was very impressed with how quickly Marion diagnosed my Bosch dishwasher and fixed the issue! He instantly knew that the issue was a faulty drain pump and had the part on hand to fix it. He ran multiple tests on it in my presence to ensure it was working properly. He was super kind, friendly and assured me he would take care of things! Thanks Marion! read more

I called R&J Preventive Maintenance on Thursday when I noticed that my fridge was warm but freezer was cold. Juliano answered and said he could be out the next day(Friday). All other vendors I called were booked 2-3 days out. (Who can be without a fridge for 2-3 days?) Juliano called Friday morning with a window when he would arrive and arrived when he indicated. After checking the fridge he diagnosed the problem and called to see if he could get the parts the same day, otherwise the repair couldn't be done until Saturday. Later that afternoon he confirmed he could get the parts and would be back to complete the job the same evening. He and Richard arrived Friday evening with the parts and completed the repair promptly. Juliano even called the next day to ensure that everything was working as expected. I'm happy to have a working fridge again! read more

I can't thank them enough for coming to fix my dryer! The dryer was running but hot air was not coming out. I called and they offered me a next day appointment. The technician arrived within the timeframe and called me when he was 30 mins away. He was super personable, explained the issue with the dryer and ensured I was satisfied prior to leaving. I'll be calling them for any future appliance needs! read more

Our dryer broke on a Saturday night, and R&J Preventative Maintenance not only responded to my request for a quote, but they were able to arrange for a technician to come out on a Sunday, the next day. The technician arrived at the top of the arrival window, immediately figured out that the drum had come loose, and was able to fix the problem and clean out our dryer duct in less than ten minutes. The whole process, from requesting a quote to completing payment was easy and efficient. The technician and company management were both respectful and professional (technician wore a mask while in the home.) They also offered a three-month warranty on the repair with free fixes for the same problem within that time period. I will book R&J the next time my laundry center malfunctions! read more

Punctual, efficient, diligent, and no BS-job well done. Thanks again, good doing business with you.

Our dryer went out on Saturday morning. We asked for estimates on Yelp around noon and heard back within 30 minutes. A technician came out later that afternoon, explained what he was going to do, and everything was fixed up by late afternoon. Considering this was the Saturday before Labor Day and the technician had to hunt down a part, I couldn't be happier with the response and work done! read more

My washer was not completing the cycles. All of my clothes were wet and I could not figure out what was wrong. I cried because I have no clue what to do! I used yelp to help me find the best appliance repair company with same day service. R&J Preventative Maintenance answered after a short 30min wait. Richard was in the area finishing a job and was able to assist me at the last part of his day! He arrived at 3:30p, took a look at the washing machine, and completed the work in just under 30 minutes; leaving a very satisfied Mom with 6 loads of laundry to complete. R&J Preventative Maintenance is definitely the place to go for ALL of your repair needs! read more

Our fridge went out last night and these guys were super fast and responsive; they made it to my home next morning and fixed our LG refrigerator. I don't remember the last time i wanted to leave a Yelp review but these guys were so fast I had to. Best of luck! read more