I had a garage side door/man door changed by Eddie and Andy (I think those were the 2 gentlemen who performed the install). They were professional, took the time to make the job professional, plumb, and they left the job site immaculate. The door fits tightly (in a very good way) and feels like it will last a long time. They reused my existing hardware (per plan) and installed all of that cleanly and fully functional. They even installed a door stop for me per request. Everything was rock solid and professional caliber. To save a few bucks in labor, R&M recommended I do the painting myself, I gladly accepted the idea since that's the easy part and time consuming when doing multiple coats. The owner(s) who walked and quoted the job were great at explaining the process and communication was excellent from all whom I interacted with at R&M. Rob had to come out the following week to replace a door gasket with a slight nick in it. Instead of complaining about how trivial that was, they had zero questions and it was clear they expected the job to be as perfect as I did. All payments (e.g. down payment, final payment) were performed via their digital online payment portal for convenience. If your door project simply has to be good, I'd definitely give these guys a try. read more

I had a wonderful experience with R & M windows. The entire team was very professional. Thanks to Mike , Ron, Lila and Jack. They did a awesome job. read more

Sorry for this Late review! We had 2 front windows replaced by this company in early 2023. They did a great job! We worked with owner Mike. He will help you throughout the whole process. The guys who installed our windows were very professional. Their work is immaculate! They are thorough and leave work area clean when they are done! We will definitely use them for our next window(s) replacement! read more

Extremely responsive, timely, friendly and great work ethic. Everyone I dealt with was friendly. The workmanship was brilliant. Highly recommend! read more

Had all my windows and patio sliding door replaced recently by R&M. Very happy about their work, They have high pride in their work, seeking perfection on everything. Very detailed workmanship. Thanks to the team. read more

Ron, Mike, and the whole crew are an absolute pleasure to work with. I asked them to come out and take a look at a leak in my patio door that I had from a prior installation. I had tried to get the original installers and another group of contractors to fix the issue for me previously, but every time the job was done incorrectly so the issue persisted. From the get go, Mike and Ron were very clear on what had been done incorrectly with the previous work and helped me understand what to expect. They also pointed out plenty of other things that were done by the previous contractors that stood out to them as wrong, and helped me understand what the risks were. Communication was clear and expectations were set going into the project. My project took a week for 9 windows and a patio door reinstallation. Throughout the work Ron, Adam, and Eduardo were excellent with their on the spot problem solving, constant communication about what needed to be addressed, and their attention to detail. They included me in the process where they needed me, and I was able to work together with them as a team to address my questions and concerns. I'm truly impressed with the level of workmanship that they displayed. Ultimately, working with R&M is a question of what your personal values are. House repairs and upgrades are expensive and stressful, and finding someone you can trust only compounds the pressure to get it done right. If you are financially strapped and just want a fix it job done for what your perceived understanding of the job is, I would recommend you move on, hire the lowest bidder that doesn't seem too shady to you, and hope that you don't get screwed in the next rainstorm. If you value a job done right with the appropriate attention to detail, an open communication channel, and not having to revisit this problem in a few years or less - I suggest you pay attention to what R&M are offering. I know for a fact that I will be looking for these guys again to do any future work that I need, so long as they are still in business by the time I need them. Thanks again Mike, Ron, Adam, and Eddie! - Robert Wang read more

We bought a beautiful door five years ago from this company. We recently had a loose doorknob. They quickly called us back to set an appointment and stopped by to adjust it at no charge. Their kind demeanor and outstanding service is well deserving of a perfect review. read more

We worked with R&M to upgrade our old front door this year. From the very beginning, Mike and his team were super responsive and easy to work with. They answered all our questions and provided a really attractive quote immediately, and they also came by our home twice to see our entryway and make sure that all the measurements and materials would work. Plus they invited us to their showroom to see a similar door in person just to make sure we liked it. The door we ordered took a while to be made, but they were very up front about that and gave us updates along the way. The install day went great -- the team worked around a few tricky challenges (our house is 80 years old) and made a custom outer frame that looked just perfect. The installers were all great to work with and they even came back a week later to paint the custom outer frame to match the rest of our home. We're thrilled with our new door -- we went with a more expensive option but it looks great and feels so good to have a door that opens, closes and seals so easily. And we feel comfortable knowing we have someone to call if anything isn't right. We HIGHLY recommend R&M for any door or window project! read more

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Highly recommend R & M for any of your window or door needs. We replaced our back yard sliding patio door, and I must say: everyone who works at R & M is absolutely 100% awesome. Shout out to the crew Adam, Brendan, Eddie for seamless, high quality installation and to Stephanie for excellent customer service. read more

We have hired R&M to replace windows and patio doors twice over the past two years, and we are very satisfied with their quality service. R&M communicated with us every step of the process and we appreciate that. We wholeheartedly recommend R&M to anyone who needs window and door work done. Thank you! read more

We will be working with these guys again in the future --- no doubt about it. We have honestly come across really sub-par quality services for our house, but this place is legit. From the very get-go, Gina was so friendly, professional and responsive. We ordered a PlastPro fiberglass door and it took a while to get it made, but she was transparent about the whole process. They ended up receiving the door and noticed a fault in it, so they sent it back and told us about it. It was unfortunate, because it delayed the process, but definitely worth the wait. Sam came by to install the door and Sam is the man! Great attention to detail and friendly. We also noticed that there was a part of the door that didn't have consistent staining, so he came by to touch it up. I asked Gina what would happen if we came across that in the future, and she said "no problem, just let us know and we'll come on by." Their customer service is top notch, and their prices are reasonable. And the quality of the products! Omg. Our house looks soooo much better with that cherry-stained fiberglass door. It actually looks like a wood door, except we dont have to deal with the expansion/contraction of a wood door. It makes our house look just so much better. Overall, we were/are very impressed with these guys. Highly recommend. read more

The team did a great job of replacing our 6' slider with an 8' slider and meeting our special requirements to make it wheelchair accessible. The team took great care of us and hands down the best construction experience I have had since owning my house. (Clearly I am still painting but the job was superlative). read more

R & M Quality Windows & Doors - Windows Installation Near Me - Newark, California

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I have to give everyone here at R&M credit - they have great customer service, competitive pricing, and really took the time to answer questions we had. Mike (the M in the name) was so fun to chat with and takes the time to really educate his customers. I spoke with several window companies prior to R&M and can tell you with high confidence they will rise to the top of your list both for their honesty, responsiveness, and care for their customers. The price was the second best of the top 5 places I spoke with. It's shocking how many companies will literally try to rip you off. R&M won't and they are upfront that they are just tying to make an reasonable margin. They were in the running against another option and winning for most of the time. Unfortunately in the end we went with the other option because both the price and features we were getting by bundling a couple properties were quite a bit better and I visited actual customer sites to see the quality of work outcome. The pricing from R&M did jump at the last hour for one of the properties we needed work on that really pushed us toward the alternative option. Mike was very upfront and forthcoming to simply say the prior quote was a mistake and he simply couldn't justify why it was what it was. I appreciated the transparency and honesty! Time will tell if our decision was a good one to not use R&M. I do know I'm going to come back and give them another go for future needs when they arise whether small or large. A pleasure to have worked with them. read more

Just met with Gina Rivera about door replacement throughout our home. Gina give us many options and her selection of doors were fantastic. She is very honest, full of integrity and a true professional. She explained the entire process very well so we will not have any surprises. This company values your safety and will not do unsafe shortcuts. That speaks volumes about their standards. I can truly say she is the best Design Consultant we have ever come across and being that we are Realtors, we come in contact with a lot of consultants, contractors and etc very often. Great job Gina! She's an expert on Windows and doors! Give Gina a call and watch her go to work for you and you too will see just how amazing she is! Gina Rivera 510-599-6424 Gina@rnmwindows.com read more

R & M Quality Windows & Doors - Gina's Business Card - Windows Installation Near Me - Newark, California

Very honest! I wanted to upgrade my windows and had consultations with 4 other companies. Mainly I was hoping to upgrade to dual pane windows because my house is really cold. Three other companies quoted me between $6,000-10,000. Mike came and said we actually have dual pane windows, but they are just old. If we upgraded, it wouldn't be worth our money because we only go from 50% efficiency to 70% efficiency. I appreciate that Mike was the only one who pointed this out. He said there was no value in upgrading. I wouldn't know this as I know nothing about windows. I would recommend doing business with R&M. I trust them completely! read more

I'm very satisfied with R&M. Our windows look beautiful! I'm happy with their honest, professional service. They also recommended a local glass company we worked in conjunction with. Highly recommend. read more

We have been researching for a new front door for a couple years now. R&M was the company we chose to go with and I couldn't be more pleased. It was an easy process choosing our door - their staff is friendly, was super helpful and was always quick at replying back. There was a little mishap with our window selection, but it was a fairly smooth fix, so did not dock off any stars. Big Thanks to Andrea who worked with us step by step, and to Ron & the rest of the staff and workers. We absolutely love our new door! read more

R & M Quality Windows & Doors - Old door - Windows Installation Near Me - Newark, California

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We got a great new entrance door from R & M approximately 5 yrs. ago. A year ago we had a deadbolt problem and the last month or two since all the rain we have had a problem with the door closing properly at the bottom. Both times they have promptly sent a repairman out to fix the problem. Adam provides great, friendly customer service and fixes the problem in just a few minutes. We would definitely recommend R & M for your door or window needs! read more

These guys are absolutely amazing! Customer service and quality of work are outstanding. The pricing is the best pricing around. If you need windows replaced. I'd highly recommend you go with this company. Tell your friends and family, you won't be disappointed read more

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I initially gave these guys a five star after they put my windows in. We now have a cracked window, and when we call them, they tell us to call the manufacture and the manufacturer won't call us back after two months. I feel like they should be calling us back and jumping in to help get the cracked window resolved but instead, they don't answer the phone or return calls. I also feel like they sold these windows hard during the sale and then afterwords disappear We have left four messages for Ron no callback. would not recommend look elsewhere read more

Ron and Mike are quick with the estimates and Adam and team do great installing the windows and patio door. Couldn't ask for a better company to be local and my go-to for windows and doors, 2 jobs and counting.... read more

Was looking to improve the soundproofing of my windows; Mike came in and told me the improvement would be extremely minor and not worth the cost. 5/5 for honesty. read more

We recently had 4 windows retrofitted and the weather stripping for our door installed by R&M and I am 100% pleased! Mike and the team worked really hard to get the job done during a busy time of year. Mike actually saved us a few hundred bucks when he advised me that another window was not worth the retrofit because after the fact we wouldn't have much of a window to look out of! The staff in the office Vanessa and Linda, I believe is her name, we're very professional and stayed on top of everything. Customer service was always 100%. We will definitely be using them in the future! read more

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I needed to have four single pane aluminum sliding windows that were 40+ years old replaced in a rental townhouse I own. I saw R&M on Yelp and and they gave me a bid (along with other window companies) very quickly from measurements I had taken. They were the low bid and had great reviews so I selected them. R&M sent out an estimator to verify the windows sizes, ordered the windows and installed them within a few weeks after the order. Everything they did was perfectly done. Great communication with the office on every aspect, changed installation time to better fit my tenant's schedule and the installation looks great as though the windows were original to the house. They were as good of a vendor/contractor as I have used in my 40+ years in real estate. They have all my window business from this point forward. read more

Mike and team are the best. We were looking at replacing our windows last year and contacted several companies in the area. R&M gave us the best overall advice. Mike noted windows that need not be replaced, and helped identify termite infection in one of the other Windows. R&M gave us a couple of window maker options to compare and provided a competitive quote overall. They were upfront about the lead times because of supply chain issues. Andrea was always on top of the schedule and kept us in the loop throughout and especially as we came close to the installation dates. The installation team was always on time and did a high quality job. They always cleaned up spotless after the job. Kudos to the entire R&M team for making it a great experience. I would highly recommend R&M. read more

I wanted to make this clear. I have not had any work done on my house by R & M Quality Windows and Doors yet. However, I did drop by their showroom/ office to inquire about getting a front door and two balcony door replaced. Andrea was the person that I spoke with in the office. She was pleasant, friendly, and professional. I showed Andrea photos of the house that was to have the doors replaced. She said the people who might be better able to answer my questions were not in the office at the moment She asked me to forward my home photos to their email address, and someone would be getting in touch with me. I was actually pleasantly surprised at the great correspondence back and forth between Andrea and I relating to setting up an appointment for someone to come over to the house. Within a couple of days, Andrea set up an appointment to have Gina come over my house. I was contacted by Gina. to confirm our appointment. The appointment was made on very short notice. Gina came over and took measurements of the three doors and showed me the options that I had with quotes on both doors and installation prices. I can say that I was impressed with the friendly, professional, and dependable dealings with Andrea and Gina. If I decide to change out the doors in my house, R & M will be in strong contention based on my experience with these two employees. read more

Mike and team are still the best ! We did the remaining windows and they go all out to keep the customer happy. Everything is cleaned up spotless after the job is done and all installation details are discussed transparently. If you have to trust a business; I would recommend R&M for your needs. read more

I just had all of my windows replaced by this company and I cannot complain! They were on time, easy to work with, answered my many questions with ease (and there were ALOT of questions, the pricing was right on point with the other quotes I received & most of all they were very clean when doing the install! They rolled out tarps to protect my interior floors (as well as my front lawn) removed & reinstalled all of my window treatments......and handled my puppies with ease :) I DEFINETELY recommend this company to all! Great job R&M Windows and Crew! read more

An older home with a few windows that still needed to be replaced. Met with Mike initially, then Ron came by to confirm measurements. They met their installation date & and we are pleased with the end result. I'd recommend them. read more

I am super happy that I contacted R &M. They are super professional from start to finish! We could not be happier with our new doors. They did every door in our house and they are beautiful and amazing!!! Everyone I was in contact with was professional and detailed. I highly recommend this company! Quality and service is exceptional!!! read more

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Working with R&M is just a pleasant experience. We wanted to custom made a new front door. After a lot of research, R&M is the only distributor who carries that boutique brand in this area. Andrea is our project manager. She is patient, attend to details, and always thinks ahead. The lead time for the door was 12 weeks, and she updated us every 4 weeks without being requested. When the EAT being pushed out, she gave us a heads-up right away. When we faced some issues with the door, she and the team provided multiple solutions and analyzed the pros and cons for each of them so we know how to make the right decision. Because of time concerns, my contractor needed to install the door before the issues being solved. Couple weeks after the installation, Ron and his team even managed to come all the way to my house to make sure that we fully understand how to fix the problem. I have worked with them for 5 months, everything proved that they really put themselves in the customers shoes. I truly appreciate their accountability and would definitely recommend this wonderful team to anyone who consider to replace their doors and windows in the future. read more

Nice work, timely installation. Quality product. Trustee of a $2.5M Portola Valley home that benefited from the work R & M in 2018 read more

Mike and the entire team at R & M Quality Windows & Doors are amazing! If I could give them 10 stars I would. They are very knowledgeable and professional. When they say they want to ensure the customer is 100% satisfied they stand behind those words with action. They installed high quality fiberglass entry doors that mimic the look of real wood and they really do look like they are wood. We ran into some issues and they helped me resolve all of them. Andrea is so knowledgeable and responds to questions expediently. I highly recommend them because they know what they are doing and will work with you to give you something you will be proud to display. read more

R & M Quality Windows & Doors - Our new front fiberglass door that looks like a beautiful wood grain door. - Windows Installation Near Me - Newark, California

Just had windows and a sliding glass door installed in my condo. The windows are absolutely beautiful, and now my condo stays warmer for hours where before the heater had to be on constantly to stay comfortable. Now it's not only comfortable but quiet too! Great quality work, great workers, very clean, on time and polite. I highly recommend them for your home or business. GREAT JOB!! read more

They are amazing, wonderful customer service and from start to finish, they were able to help me. Thank you to all who came out and helped me with my window, I appreciate it. I will definitely recommend you to friends and family. Thank you!! read more

R&M just finished our window replacement and we are extremely happy with the job they did. I am fussy and usually disappointed or find fault with contractors. But not with this company-they are hard working, upstanding and meticulous. Personable, polite & do the job extremely well. They set the schedule and stuck to it - left my home, yard & spotless when they left every afternoon - you couldn't tell they had been there. And they're prices were extremely reasonable! We had some other quotes and theirs was the best price so I was so happy that we got exceptional quality work and milgard windows. Can't say enough good things about them, highly recommend! read more

I met with both Mike and Ron as well as some of their team members while working on our windows. Everyone was friendly, kind, and I greatly appreciated that no one tried to sell us anything we didn't need. Their prices are more than fair and you can tell that they really care about the quality of their work. They'll be my first call for any replacements or upgrades we need in the future! read more

Ok. So where do I start? If you are in the market for new windows, consider this company if you would like the following: 1. An estimate with zero technical specs such as glass thickness, U factor, spacer type, etc. 2. An estimate that is 30-50% (in some cases) higher than other companies 3. A measurement visit where the owner wouldn't entertain an actual conversation regarding different room needs (insulation, sound control, solar glare et). Instead it's one size fits all. Because they know best. 4. You could have say 24 or so windows to replace. But imagine paying a premium because you have higher volume 5. A sales pitch where the owner starts off asking what brand you'd prefer. This is a trick question. - if you say you like brand X, the sales pitch is customized to reinforce that preference. Anchoring and adjustment at its finest. "Of course you should go with Brand X. Great choice. Can't go wrong. In fact I have that in my home and I couldn't be happier. You will be happy for what you invest" - if you say you are indifferent, the sales pitch changes to "you are so right. Brands don't matter. After all there are only 4 big glass manufacturers everyone uses. Plus the window brand guys need to meet the same Title 24 standards. You don't want to pay for the label. In fact in my home I have a non brand window and couldn't be happier. Just get any dual pane Low-E glass and you'll be good. Milgard, Ply Gem they are all the same" So, that's my experience. A tad dated but figured I'd put this feedback / review out there now that I've got my windows replaced by another (honest reasonably priced) company in the area. Hope this helps. read more

So Ron called me back and made things right. He said they would have their painter come out and paint the trim and door at no cost. The painter came out, and painted the trim and doors and now they match and look how I wanted them to. I am happy with the end result, and I am happy that R&M displayed excellent customer service!! read more

R & M Quality Windows & Doors - Trim and garage door painted. How I wanted it. - Windows Installation Near Me - Newark, California

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This is probably the best customer service we've received in FOREVER. From Stephanie who took my calls and kept me updated, to Mike who came out and provided the quote and ordered my windows, to the phenomenal 3 men team sent to install 8 new replacement windows for the front of our home (3 of which were huge decorative ones) everyone was extremely professional and exceptionally good a their jobs! The windows look beautiful and the installation crew left my home in excellent condition, using protective cloths and respecting my home. I take reviews seriously when I read them, and in having read R & M Quality Window & Door reviews before making my call, I felt confident I would have a good experience. AND I DID. I've been having a lot of home renovation projects these past few months and what I can say with certainty is that this company delivers on their promise to provide excellent service. All timelines were met, from the first appointment for a quote, to the arrival of the product. The installation crew arrived exactly on time (8:30 a.m.) and didn't leave until after 6 p.m. They worked hard and they were committed to doing a good job. And, they like the work they do and it showed. While they finished up with our windows, some new neighbors came by that had used them in their previous home, sharing their wonderful past experience and said they would be calling them soon. I highly recommend this company. read more