I hired Hawaii Water Damage Restoration to help me with water damage that happened to my apartment…read moreunit due to another unit's water main leaking. Getting a quote was easy and Marcos made scheduling the initial consultation and assessment super easy. He came to my apartment on-time and went through everything in detail. He carefully inspected all of the damage and walked me through what his thoughts were and assured me that he will document everything thoroughly so that the insurance companies will have more than enough information to accurately assess my costs. Based on the initial consultation, I thought this would easily clear $15,000, but I was pleasantly surprised when I saw that we came in under $12,000, especially for the amount of work that I was looking at. The quotes were also very detailed, breaking down each cost for the spaces I needed repaired. I was provided PDFs of these quotes for my own records and when it came time to pay, I was able to pay in parts when each part of the job began. Marcos and his team were also very patient with my work and travel schedules, always coordinating with me to make sure things were done not only in a timely manner, but in proper sequence and done thoroughly. Throughout the whole process, Marcos was kind, knowledgable, communicative, professional, and understanding. I was originally afraid that there was extensive damage to my unit because of how everything appeared on the outside, especially because of water in my circuit breaker. But Kory, the guy who was in charge of making sure all the moisture and mold was taken care of, not only gave me a very clear and easy to understand explanation of all the damage, but he actually was able to show me that the damage to my wall was significantly less worse than what we thought. I expected to lose my cabinets but thanks to Kory, I was able to keep them! He also made sure that a thorough job was done to dry out my apartment so the insurance company would see that we did things exactly by the book and that the water mitigation was thorough. He was incredibly nice, professional, and trustworthy. After Kory, Francisco their drywall specialist came in and did a quick and thorough job of repairing and replacing the drywall that did receive damage. Scheduling time with them was easy thanks to Marcos and Francisco arrived in a timely manner, once again making it easy for me on my tough work schedule. I received drywall work that was even better than what I originally had which was great. Francisco was efficient, professional, and did a excellent job. Finally, Leo, the flooring guy came in with another employee and did an incredible job with my flooring. Marcos provided resources to help me choose new flooring, which was done at H&C Flooring in Kalihi. Sophia was very helpful in recommending good colors and material. Once that was done, Leo did an excellent job communicating all of his work and showing me what was done and what still needed to be done. A big thank you to him as well for putting up with the amount of stuff that I had in the apartment still and moving it all around to do the flooring. He even came in on a Sunday to make good progress on finishing the flooring! Leo was incredibly thorough, professional, kind, and I really appreciated his work. Overall, my experience with Hawaii Water Damage Restorartion was excellent. Marcos, Kory, Francisco, Leo and the rest of the team were great to work with and incredibly professional. I truly appreciated their attention to detail, patience with my situation, and really making sure that I had what I needed for insurance purposes. My apartment feels whole again and they made this whole process incredibly easy for me. I would recommend them for your remediation and restoration needs! Mahalos to you all for your great work!

Great experience from start to finish. The team responded quickly, was professional, and really…read moreknew what they were doing. They explained everything clearly, kept me updated throughout the process, and took the time to make sure the water damage was properly addressed. I really appreciated how respectful and organized the crew was while working in the property. They made a stressful situation much easier to deal with and did a great job getting everything cleaned up and taken care of. I would definitely recommend them to anyone in Hawaii dealing with water damage. Mahalo to the whole team for the excellent service!

My condo got totally flooded by the guy upstairs doing his own work....while I was deployed. A…read moredifferent restoration company did NOT do the immediate action items correctly and my condo had rotted wood and mold when I returned from my tour of duty. My insurance didn't help me. My HOA didn't help me... MD helped me. Ryan came out, talked me through how to take care of it, what needed to be done and how they would handle it if i hired them. There were some hiccups with a subcontractor, but Steve, the PM for my condo made it right. It was a giant pain... But the result ended up incredible. Antony was the primary craftsman in my home. He always puts in the extra effort, is professional, trustworthy, and he will not call the job complete if the work is not of the highest quality. I was impressed with his work and I am extremely happy with the results of his efforts. Overall... The team did a great job. Thank you.

We want to give a huge MAHALO to all the people at MD Restoration who worked on repairing our…read moreshower ceiling! Paul K. was super helpful in answering any questions we had (this was literally our first time dealing with a leak from upstairs unit, so we appreciated his time very much!) and got us the quote in a timely manner. Dee and Jacob were efficient in the demo process and manager Rey came by to make sure everything was running smoothly. Renaldo came by the next morning and started working on the reconstruction of the ceiling and boy we gotta say that he's a true professional!! He was working very efficiently and managed to get the drywall done in a timely manner! Anthony came by the next morning to do the final work of painting and made sure that everything was all good. Great teamwork and we'd definitely hire them again for sure!

The experience was amazing . Most recommend company.friendly service so much aloha . Thank you.read more

The atmosphere in the office is very friendly, and the people who come out to perform the services…read moreare professional, and prompt.

I am quite disappointed with the communication and level of service provided by this plumbing…read morecompany. The plumber arrived at 8:00 a.m. to provide a quote, and after four follow-up phone calls, I finally received it after 10:10 am. After requesting that three items from the quote be completed, the plumber left without performing any work. I then sent an email and placed five additional calls, none of which were returned. Unfortunately, I paid for a quote and spent approximately two hours coordinating this visit without any resolution. Based on my experience, I cannot recommend this company for plumbing services. If you'd like, I can also shorten this to Yelp's character limits or make it more assertive while remaining professional.

From the owner: 1-Tom-Plumber is a full-service plumbing and drain cleaning company, available 24/7/365 for both…read moreresidential and commercial needs. We are committed to providing reliable, responsive plumbing care with a focus on customer satisfaction. Whether it's resolving leaks, clearing stubborn drains, or anything in between, we bring expertise and attention to every job. As part of the Oahu community, our goal is to offer a plumbing service that prioritizes your needs--especially in emergency situations. Call now for fast, professional service!

Had the basement in our office flooded because of the storm, but these guys were such a HUGE HELP…read moreespecially shout out to Amen and Chozyn for helping to get all the water out of the basement carefully and diligently as well as being warm, courteous and professional young adults!

When we had urgent moisture remediation service need Rescue One Restoration came to the rescue! I…read morecan't say enough positive things about the company's professionalism, especially from the team lead, Aaron. When I first reached out, on a weekend, Aaron adjusted his personal schedule to come out and take a look at the issue that same day. Once work began, their work was high-quality and every team member was very professional, which was especially important to us as we are a school that had students and staff present on campus at times. Aaron did a wonderful job of being on-site daily, overseeing the project from start to finish, and keeping our administrative team updated every step of the way. Highly recommend!

I've known Leilani when she was at complete custom flooring, and I heard she's at urgent Island…read morerestoration now. I contacted her as my rental unit needed new carpets. As expected, she gave me multiple options and great advice. She knew I was trying to balance between quality and budget for rental unit. Needless to say, I have beautiful new carpets in my rental unit and the tenants love it. Thank you, Leilani and urgent Island restoration!

We needed to patch a hole in our ceiling and remove asbestos. UIR was thorough and worked with our…read moreinsurance to get the job done right. They were compliant with all building codes and used a double barrier to prevent contamination. The work was done well and timely but project management and communication could have been better.

Careless Work After Asbestos Removal -- Damaged My Renovated Home…read more I hired this company for asbestos removal. The ceiling removal and painting were done well, but everything else was handled with no care at all. My home was fully renovated before the project, and now I'm left with damages everywhere. The walls near the ceiling were scratched, and they tried to cover it up with paint that's a different shade of white, which made it even more noticeable. My door is chipped, and they stapled into my wood floors without removing the staples. The bathtub coating is peeling and chipped in multiple spots (see photos). It was in perfect condition before, so it's clear they didn't protect the area during the work. I've already spent 6 hours just touching up the walls, and I still haven't even started fixing the bathtub damage. For a company dealing with something as sensitive as asbestos, I expected professionalism and care -- instead, I'm left with frustration and extra work. I would only recommend this company if you don't care about anything else except the one thing you hired them for. Otherwise, be prepared to spend your own time fixing the mess they leave behind.

I would recommended anyone who is looking for help with an old popcorn ceiling to call KR Services…read more Working with Kapili was great! We needed to have our popcorn ceiling at our condo tested for asbestos and they made it so easy. Kapili is professional, prompt, and great at getting back to you. He even had our results back to us that same day!

Amazing customer service, professional care and outstanding heart for the customer. Nestor and his…read moreteam did and excellent job taking care of our place. Highly recommend you give Nestor a call to address your concern. Honest, realizable service. I can't say enough about them! You will not be disappointed. Thanks again Nestor!

After Lala storm, I couldn't find anyone to help with my flooded HVAC closet and my HVAC ducts. I…read moreyelped and googled and called, but didn't seem like anyone could help me. Nestor was so kind and knowledgeable and professional! He gave me recommendations and even reached out to someone he knew who could help me. Thank you so much, Nestor! If I have any further needs in the future, you are my number one to go to!

The real test of a company's integrity is when they get things wrong and won't have the payday they…read moreexpect. How do they then treat the job and their customer? First Onsite failed that test spectacularly. They tore a big piece out of our wall, did tests that determined there actually was no mold or water damage issues after all, and then promptly disappeared. Over a month later, we still have a hole in our bathroom wall, all our toiletries in a wagon and everything formerly on the wall still cluttering up our bedroom. First Onsite has not only disappeared, they've refused to give us a copy of the test results saying there is no damage or to even give us an estimate to fix the wall. It's been over a month of ghosting us, not returning calls, repeatedly not giving us anything we've asked for and never giving us a straight answer once we do manage to get someone on the phone. Read some of the highlights of an email I finally sent after both my wife and I got fed up. Then decide if this is who you want for your next job. EMAIL HIGHLIGHTS: Dealing with First Onsite has been easily one of the most unprofessional experiences we've ever had. You are also the most unresponsive company we've dealt with as well. - JUNE 8th Carlton has told me a few days before that the team will be coming in, but presented this to me as a visit for them to figure out what they would do and where. That's it. The men show up and tell me, No, we're tearing out the wall today. News to me. - A few days later the testing team comes in and gives me good news. There's no mold issues or water damage. All that's needed now is to put drywall back up. I tell them that I would like a copy of the test results saying that it's all good. I'm assuming, wrongly, that I will be hearing from First Onsite soon about doing restoring the wall and getting us the test results. That was a month ago and neither has happened and both my wife & I have experienced nothing but evasion and outright ghosting. - I left Carlton a VM asking him for an estimate and a copy of the test results at least 3 weeks ago, after not getting anything I requested the week before. He never called me back. I had to follow up with Carlton again after a week of waiting for him to get back to me. When I did get Carlton on the phone, he wouldn't give me a straight answer on the results or the estimate and said he would get back to me. That never happened. - WEEK OF JUNE 30th Carlton went on vacation, leaving no instructions to his team about our bathroom. My wife made repeated calls to him, only finding out by accident that he was 'out of the country'. She couldn't get response from the First Onsite office so she finally called the Mainland corporate number and was given several names to try. She then was told to text to Bryan photos and measurements of the wall opening. An estimate was promised to be delivered to her Friday. Nothing ever came. - WEEK OF JULY 6th Finally, I got an email from 'Scott' on Monday, July 6th saying he could do the drywall possibly on Tuesday. I called Scott and told him, again, no work until I got the estimate and the test results and that I wanted both today. Scott said he would tell Carlton. Carlton finally sent an email around 2PM, but not because of my request. He replied to our building manager who contacted him. He never acknowledged anything in his email that I told Scott, just saying he was 'working on the estimate'. After a month has gone by. And not a word about the test results. When someone refuses to give you an estimate on some drywall work or let you have a copy of test results, that raises a lot of red flags. - Your initial $12,000+ estimate raised our insurance by $100/Month, despite the fact that there is nothing to clean up. Even with that cost of living raise you created, we've had to notify our insurance company that we're returning the check due to the initial tests being wrong. So all we've gotten out of dealing with First Onsite was a bigger bill every month from now on.

I am writing to share my recommendation for First Onsite. I recently used their services after a…read morebroken toilet valve caused a sewage overflow that flooded the entire home. First Onsite (Cole Frisbie & Jared Rios) took immediate action, providing thorough cleaning and decontamination using hospital-grade solutions. They also coordinated with an environmental specialist to conduct sampling for clearance and kept me consistently updated throughout the process. I highly recommend First Onsite to anyone looking for a reliable, professional, and friendly company for their restoration needs.