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    R F Connection

    5.0 (1 review)
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    7 years ago

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    Best Buy - Rockville

    Best Buy - Rockville

    2.1
    (218 reviews)
    6.4 mi
    $$

    Connor at Best Buy provided outstanding customer service during our recent purchase of a Mac…read morelaptop. He was incredibly patient and took the time to thoroughly explain the different specifications, available colors, and options so we could make an informed decision. He also helped us think through whether adding a monitor made sense and provided helpful guidance on setting up a workstation that would fit our needs. Connor was knowledgeable, professional, kind, and easy to work with throughout the entire process. We never felt rushed, and he was happy to answer all of our questions. It was truly a pleasure working with him, and I will absolutely ask for Connor again the next time I shop at Best Buy. Thank you for such a great experience!

    I had a working TV, now I have no TV. Bought the Sony 85" screen on 5/26 from this store. Was not…read morein stock so paid for delivery and set-up to arrive 6/6. Geek Squad unboxed and the TV had a broken screen. They called their dept and I was told that a replacement would be delivered on 6/10. It is 6/10 and no TV. I called them and they kind of forgot to process the replacement, so no TV is coming and I had to start again to get it replaced which is now scheduled to be on the 15th. Another day off work looking at my very expensive broken TV. If they don't show Monday, or deliver another broken TV, I am DONE with this transaction. I have spent hours trying to sort out what should have been a fun purchase. Will it be Bye bye Best Buy???

    Photos
    Yet, another Sony tv's.
    Yet, another Sony tv's.
    Best Buy - Rockville
    Sony televisions on display.

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    Sony televisions on display.
    uBreakiFix by Asurion

    uBreakiFix by Asurion

    2.9
    (14 reviews)
    0.9 mi

    Let me just say: "Ya'll need MORE people in your store like LAURA!!!!!, she's the best. I came in…read more3 days ago and could not turn off "find my phone" and of course I couldn't do it on my phone because it was broke, and I forgot my password for my icloud account. Long story short, she took the time to tell me how I may be able to reset my password, and it worked and I was able to take it into her, and IT'S FIXED, THANKS TO LAURA.....YOUR ROCK!!!!!

    I recently filed a claim with my insurance company Akko and they required me to visit one of their…read morerepair centers before they would process my claim. They advised that I needed to have one of the specialists at uBreakiFix assess the phone and provide a quote or diagnostic report via email. I made an appointment online and walked into the store yesterday evening. I was greeted by a helpful gentleman named Markkel and I explained my situation. I told him what I needed and he told me based on my own assessment of what the issue could be. It was deemed unrepairable which is all the insurance company needed. Markkel then told me he would send me that diagnostic report via email shortly. There were a few other patrons that entered the store that were waiting for support / pickup of their device. I told him thank you and I received the email shortly after my visit once I got home. Markkel was super chill and helpful give him my situation with my phone. I would say I had an overall pleasant experience at this location during my visit and I would return again.

    Photos
    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Absolute Electronix

    Absolute Electronix

    4.4
    (140 reviews)
    2.8 mi

    We recently had our second dashcam installed at Absolute Electronics, and once again, they did not…read moredisappoint. They came highly recommended the first time, and that recommendation absolutely held up. From scheduling with Aaron to getting clear and timely information from Chris to Hector taking the extra time to walk us through the phone app setup, the entire experience was seamless. That level of service is exactly why we came back. If you're in the market for a dashcam and want to make sure it's installed properly and set up correctly, this is the place to go. Aaron and his team genuinely take care of their customers. Free parking is available.

    I asked for an itemized labor breakdown on a wireless Apple CarPlay + USB-C quote and was told the…read morelabor alone was $775 -- for a plug-and-play install -- on top of parts priced well over retail. When I asked them to justify the labor, the salesperson and owner became hostile and asked me to leave the store. A confident shop welcomes questions about its pricing. I took my business elsewhere and saved hundreds. Get every line in writing before you commit here. Aaron and Adam are not to be trusted Edit in response to the owner: My review reflects my own experience: I asked for the labor to be itemized in writing before committing, and the conversation ended there. I'll let it stand and let readers judge for themselves. But look at other low reviews. They all talk about getting ripped off for labor. I've never been asked to leave a store before and rarely have ever reviewed anything Lastly, I was willing to spend $3k yesterday and terrible attitudes mixed with 150% labor costs turned me off. Enough said

    Photos
    If you spoke to the customer BEFORE completing you installation, this wouldn't be an issue.
    If you spoke to the customer BEFORE completing you installation, this wouldn't be an issue.
    Absolute Electronix
    Absolute Electronix

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    First Cash Pawn

    First Cash Pawn

    2.5
    (12 reviews)
    4.8 mi
    $

    Stay away! They told me my 2024 24K gold one Troy ounce American Buffalo coin was fake due to it…read moreshowing a magnetic attractability. Took it to a coin dealer in Glen Burnie who gave me $2,500 for it. First Cash is a sleazy operation. RUN AWAY from this place!!!

    These people are the worst sleazeballs I have ever seen, anywhere or any place. I pawned a very…read morevaluable Martin guitar with them and they, in essence, stole it from me. They are located at 1309 E. Gude Drive, Rockville, MD 20850. Their phone number is (301) 279-5922. Several months ago, I left my very valuable guitar with First Cash Pawn. The pawn shop gave me the sum I requested, which was $500.00. I signed various papers and agreed to pay them before a fixed date every month until I could redeem the guitar and take it home with me. The most recent due date for payment (including a ten-day grace period) was April 11, 2024. I had spoken a week or so earlier with a member of the pawn shop's staff and he assured me that there was a generous grace period and that in no way would the store sell or otherwise dispose of my guitar and that the store would certainly tell me if they decided to sell my guitar. I was on my way to First Cash Pawn on April 14, 2024 to reclaim my guitar and my daughter called ahead to make sure they would be open when we arrived. Much to our alarm and anger, the young woman who answered the phone told my daughter that the guitar had been sold on April 11, 2024, the same date that the grace period for periodic payments was due to expire. The employee told my daughter that the store had made numerous attempts to get hold of me before selling the guitar. I checked my cell phone and found that there were no attempts by the pawn shop to call me, there were no text messages, and there were no phone messages left by the pawn shop. I believe that First Cash Pawn is in violation of the Maryland Secondhand Precious Metal Object Dealers and Pawnbrokers Act, which regulates pawnbrokers of secondhand personal property and dealers of secondhand precious metals. I have complained to the various segments of local and State government and received a brushoff from all of them. It appears that pawn shops are not regulated in the State of Maryland and that no agency bears the responsibility for policing them.

    R F Connection - electronics - Updated June 2026

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