I love this store and the girls are so nice!!!!!! I have got a lot of pieces that I love!!!! I love…read moremy pendants and necklaces!!!!!!

Horrible customer service! They sent me the wrong pendant. I had to harass them to get them to…read morerespond and send me the correct pendant. It took over a month to get the correct pendant to me. This should have been easy peasy. Step 1 in customer service, make it right. If you screw up, make it right. Don't ghost your customers, especially not after you already have my money and I have a lower cost item in my hands that I don't want. The amount of thought and chasing I had to do was completely unacceptable just to get the order that I placed.

I went in to get my 14k watch links remove. Omg Josh got it done on the same day! Highly recommend!…read moreI also got money back from the links I didn't need!

My engagement and wedding rings had become so tight I could not remove them. Josh cut them off,…read morecleaned them up and resized them all for a very modest charge. I could not be happier. He went out of his way to accommodate me, coming in outside shop hours to make sure we had the right ring size and to get the rings back to me in a timely fashion. Absolutely recommend!

My husband and I came here to get a gift for my stepdaughter. As soon as we walked in, Michelle…read moregreeted us and asked how she could help. We told her what we were looking for, the price range and she showed us many different options. We ended up settling on a nice diamond bracelet that had a beautiful sparkle. A few weeks later, my stepdaughter went in to get it tighten a bit and they took care of her (no charge). Great service.

Very beautiful store- service was impeccable- very knowledgeable and considerate to my requests…read more Wide range of items, men's and women's watches along with other jewelry as well. I am very pleased with my experience here.

All my order came in perfect shape beautifully packaged no received on time also!! Mot a scratch on…read moreany of the gorgeous pieces !!

I love my bracelet buying and receiving could not have been smoother. All in all a positive…read moretransaction, and I will buy from them in the future..!!!! Thank you..!!! Best Regards, Edward Lee Fields

What an incredibly friendly, helpful, and well educated staff! Walked myself in the door a bit…read morehesitant of the whole experience not knowing what to expect but Kevin sat me down and made me feel comfortable with my choice in location instantly, before I had a chance to run out the door! Which is important for me, I'm known to tell you I'll be back with no intention if I feel pressured. Well back to Kevin! He shared such a wealth of knowledge on such an array of pieces I had in my possession for so long but knew nothing about. It really was such a relief that he was so willing to enlighten me without any pressure of selling anything and yet expressing interest in the pieces that would be worth getting rid of at the moment. Having spent a good amount of time learning with him I felt very comfortable letting go a handful of pieces but left with just under $500.00! A legitimate handful of jewelry! His efforts were surely appreciated I feel him and his coworker really went the extra mile for me while I was in the establishment. I will surely be returning and recommending this business. - a sincerely happy customer

Told me 1 week to fix my earrings but left me hanging for 10 days and didn't work on my items until…read moreI said i was going elsewhere that is cheaper and won't lie about the time it takes to get done. Save yourself the time and money

I walked in and the short older woman took one look at me in sweats and regular Lands End jacket…read moreand she yelled something I didn't recognize and quickly left to the back - no one else was in the store at the time. A msn comes out and I explained I wanted to replace the center stone on a vintage ring and I believed they had experience with old pieces. He looked at it and said it would cost couple of hundred dollars for a sapphire or something similar; I said ok, however I explained that I was thinking about a particular gemstone. He said he would get back to me and and wrote my name and number on the tiny flip page calendar on the desk. Not the best way to treat a potential customer - but needless to say, no one ever got back to me. As I was leaving three women who were not a person of color, walked in and the short older woman emerged from the back and eagerly went to help them. Way to discriminate- just don't bother! Un-American

They are thief's. Old man the owner replaced my diamond to piece of glass so fast and easy , right…read morein front of me . Very " professional " . Be careful . Don't trust them . Don't go there . NEVER EVER !

I am honestly very surprised about all the bad reviews. Brought in some silver plate and sterling…read more I believe I got paid fairly.

I have several watches that I used to wear all the time (before wearable fitness trackers and Apple…read morewatches entered my life), and decided I'd start wearing again. All 3 of them needed new batteries, so I figured I'd try the Speidel store, since it was so conveniently located for me. The store is attractively set up, with lots of windows and natural light a it's on a corner (no photos since the store clerk and I were the only ones in a modest space & it felt awkward to start snapping away before I asked for service). It has some really fun watches on display for sale, many of them priced under $50, and a nice collection of what they label "scrub" watches for nurses, with large and clear to read faces, for just about $30 each. They also sell replacement bands, which I didn't think I needed. I was told that one watch didn't seem to have a back that could come off, so the battery couldn't be replaced. I left my other 2 watches and went to run errands. When I came back, I got the bad new that they could replace only one of the batteries since the back on the other looked like it wasn't replaced correctly so it was wedged in. The clerk directed me to Saltzman's Watches in Cranston when I asked what I should do with those 2 watches she couldn't fix. So, 4 stars for a very nice store to stop in if you're looking to buy something that isn't a high end watch; closer to 3 stars for advertising repairs that they could offer in only a limited range of situations.

Living on East Side and having such a wonderful gem as Speidel watch in our neighborhood is…read morerefusing. Every time I go in they are professional but equally friendly and couldn't be more helpful. Unique to find have such an experience these days. I am from family owned businesses myself for generations and trust me it's hard work. Thank you for being who you are and always friendly as well as helpful! Quality products too! Enjoy doing business with you