We brought our RV in for service last year. They stole our water pump. The pump had been working…read moreperfectly fine but they told us it was failing and that they replaced the water pump for "free". They didn't put it on the invoice and told us not to mention it. Since then the new water pump doesn't hold pressure and fails constantly. But since there is no record of them switching out the water pump we can't do anything about it. Super shady thieves!

I tried this RV center service department for the first time, in January of this year. I needed…read morerepairs on my 5th-wheel trailer. The awning had been bent in a wind storm, the rooftop A/C units weren't working, my electric heat on my water heater wasn't working and I needed a pre-season check up on my trailer before camping. I came in also because of a 10% discount coupon on parts and labor. I forgot to drop off the coupon when I delivered the trailer. When I realized this I called the service department and was told it was OK to bring it in when I picked up the trailer. McCord ordered parts for my awning, determined my A-C units were fine and I just needed new thermostats. They replaced the electric switch on my water heater, and made other minor repairs. I am very pleased with the repairs. HOWEVER, I forgot to bring my coupon out of my truck and present it when I picked up the trailer and paid the full amount for the repairs. ONLY right afterwards as driving home with the trailer, did I remember again that I didn't present the coupon. I rushed back and spoke to the service department representative. He tried, but said I was too late and couldn't get the discount because it wasn't presented before charging the final invoice. SUCH FRUSTRATION and LOSS OF SAVINGS because I didn't get the coupon to them in time. That's the only sour thing about my experience. I figure I lost over $200.00 because of that. UPDATE!! McCord's Service Department just called and they just figured out how to rectify my problem and refund the coupon value back to me. Big Kudos to McCord's Service Department for sticking with it and coming to a very happy resolution for me.

Purchasing a used RV is risky but McKenzie RV made sure everything worked and there are no leaks in…read moremy RV they even offer good warranties for peace of mind after the sale. They were friendly no high pressure family owned it was a pleasure doing business with Scott.

Great price super helpful and they want above and beyond to be helpful. Super honest great people…read moredefinitely buy from them again.

On or about 05-12-2026, my mother purchased the trailer from your dealership. The transaction…read moreinvolved numerous issues that constitute unfair and deceptive practices, particularly given her age and limited understanding of the complex add-ons and fees presented at signing. Material Non-Conformities and Defects in the Trailer: Awning not installed Rooftop tent installed on the wrong side, covering and obstructing the solar panels Ceramic coating most likely not applied as represented Electrical components showing sun damage Propane tank is rusty Roof rack is rusty Ladder and attached ladder roof hardware not installed Unnecessary, Undisclosed, and Misunderstood Fees and Add-Ons: $2,290 for a two-year protection plan she did not request and which is redundant with the insurance policy already provided. $1,599 for paint protection that was not applied, not requested, and not understood. Battery service plan she did not understand or request. Bluetooth brake control she does not understand or need. PDI (Pre-Delivery Inspection) for a travel trailer that her vehicle does not require. Hundreds of dollars in filing fees and taxes, and failure to offer her the option to tag and register the trailer herself. My mother did not fully understand many of these charges at the time of signing, and they were not adequately explained. Several appear to be unauthorized upsells or redundant products. These practices, combined with the physical defects and the earlier incident where she waited over six hours for promised vehicle service (forcing her to walk in the rain), demonstrate a clear pattern of taking advantage of an elderly customer.

There is nothing fun about our experience with this service department, worst experience I've ever…read morehad dealing with a repair, should have been and easy awning replacement and after two separate time we took our motorhome into them both times they had it for over two weeks (which we live in it so while in there shop had to find other living situations). We now have an awning that is still not functional and needs more work. This was paid by insurance upfront and they tried to charge us additional money. They are not honest, they do very poor work and have multiple different explanations on what is wrong. I would never recommend there company to anyone I know. We will finish the job paying out of pocket elsewhere due to how bad they have treated us.

Be very careful if considering consig of an RV for sale here. I've sold two here and figured out…read moretheir scam. First, they'll list it at outrageous prices which no reasonable buyer would bite on. Then they'll let it sit until the seller becomes so frustrated they'll take just about any offer. I don't for a moment believe the number claimed to be the offer from the seller in my case, and in fact asked to see a copy of the purchase order with the buyers contact info redacted. After a long wait they presented docs which didn't come close to the sales price they claim it sold for. IMO they know exactly what they're doing in waiting out the seller 'till they cave for a low number...

i sent an email on april 6th giving you a 10 days notice, letting you know i was coming to pick up…read moremy trailer because i was moving. i called to let you know i was on my way on 22nd and i was told you had sold my trailer. the manager told me i had signed a contract stating that i had agreed to sale which is not true. i will be letting people know of your deception and lies.

Excellent customer service! We have worked with Erik on two trailer purchases and both have been…read moregreat experiences. Our shining stars have been the service dept. The repairs upgrades and service have been fantastic. I've heard lots of horror stories thru the years and we have been so lucky since we started using Apache. All repairs have been made in a timely fashion. Thank you Brandon, Josh and the entire team, you're awesome.

Never returns calls from the service department or the sales department. I'm stuck with a brand new…read moreone year old camper. With very little backup and zero from the manufacturer

Had a great experience with Johnson RV in Sandy. Traded our old unit in and bought another rig. Ben…read moreand Micky were great to deal with. I would buy here again. JRS

Reposting: Terrible communications, does not return phone calls or emails (personnel, management or…read morecustomer care). Chips and damage to brand new RV not disclosed by salesman after requesting inspection. Sales Manager used the F word in describing how badly salesman messed up. Manager was arrogant and argumentative. Hidden extra costs and fees after agreeing to have none. No follow through on spare wheel/tire/carrier. No follow through on missing items in the RV. Manufacturer rebate not applied for by JRV even after they said they did (twice). They messed up the registration and title as our RV would have been titled in another buyer's name. No battery test report received as promised. Incorrect information from finance manager on theft prevention program. I would not recommend this dealership to anyone. Their "Mission and Values" statements are a joke. Update: In addition to the above: All tires were overinflated and one inside dually tire was completely flat. After one month, the EcoFlow power station needed to be replaced. Now, (have not even used the van yet) half our interior lighting does not work. I also discovered after contacting Mercedes and Winnebago that my dealer (Johnson RV Sandy) was supposed to complete a form "Delayed Warranty Form" as per Winnebago Service Bulletin 7SB009-23-02A. I was told to contact them to complete this form so that my proper warranty start date (date of purchase) would update with Mercedes. I reluctantly called Johnson RV and requested that this form be filed (it takes all of 5 minutes on-line). After another call, messages and no return calls, I gave up! Luckily for me, Winnebago and my Mercedes shop got everything fixed. Johnson RV is a failure.

We've been renting from RV Northwest since 2012... Fast forward to 2021, we've been trying for the…read morepast month to rent an RV with them. We already have a deposit on file yet they won't return our calls. I stopped the first week of July 2021 and I was told that they would email me a quote for an RV rental in the next day... Now with only 4 weeks before our vacation we're left in limbo, unsure if we'll hear back on rental confirmation but mostly afraid that we'll never see our deposit again. RV Northwest if you're seeing this please respond we want to do business with you again!

We were evacuated due to fires with 7 dogs. After a day and a half of sleeping in cars and in a…read moreparking lot, we decided to rent an RV to keep the pups safe. One call and we had what we needed. They even have us a discount and left our time frame open as to return as we had no idea. They also offered a place to park when we were evacuated a second time from our evacuation site! This is an AMAZING and WONDERFUL company. We will be using them any time we need a rental RV, and HIGHLY RECOMMEND them!!!