Called, left a message. No response. Texted since the message says to feel free to text. No…read moreresponse.

I feel bad about posting this review, but due to the poor lack of (potential/future) customer…read morecommunication, one -- or zero -- stars rating for this reviewer. Our brand-new Sharp undercounter, drawer convection/microwave unit stopped working a few months ago. We are hosting 12 guests this Thanksgiving, so having a functional microwave is critical for our hosting event. When I first consulted Angi's List for vetted/trusted appliance repair companies in the local area, all I got was ridiculously over-priced estimates from national repair firms ($800+ estimate) I'm a big believer in supporting local businesses. So I found Skagit-Island Appliance Repair via Google. My first attempt to schedule a home visit to assess -- and hopefully fix -- my microwave, was made via their website on November 2, 2024. After getting no response to my web request, I called their posted phone number 3 days later. The voicemail message informed me that they were closed (not sure why) until November18th. OK... so I waited patiently for another 2 weeks. WIth Thanksgiving just over a week away, I was getting anxious. Another call that went to VM (again) and an unanswered text message over the past 2 days, tells me that Scott is so overwhelmed with work that he cannot be bothered by new customer requests, is dealing with a personal emergency that doesn't allow him to respond to correspondence and communication requests, or simply has chosen to ignore repeated requests for service. So, having still not heard back, thats the reason for the BAD 1-star rating.

We bought a replacement dishwasher from Judd and Black at Mount Vernon. We had an excellent…read moresalesperson, Paul Dioguardi. When the dishwasher was delivered, it turned out that our floor was not entirely level and there was not a sufficient amount of clearance under the granite. The installers were fantastic, they showed me how they could knotch out the trim, cut the tile, and shim the appliance so it would fit. I was extremely impressed with how hard they worked to make it possible for the dishwasher to fit and how experienced they were with regard to fixing challenges on the fly. Side note, they installers did not leave a mess and cleaned up after themselves. I greatly appreciated that.

We purchased a dishwasher and a refrigeraor/freezer . We never received the top parts of the…read morefridge and no explanations. The dishwasher was and is a nightmare! It has leaked and had other problems since day 1! They came out and stated they fixed it several times and it continues to leak. Then they said tge warranted time was up and that we would get a refund. We tried to contact them about a refund and of course they never responded. Each time we make contact they say they will get it resolved...but here we sit. We will NEVER PURCHASE APPLIANCES HERE AGAIN. We are in the market for new appliances and always try to buy local, but when we are met with dishonesty, poor quality, and no follow-through we can no longer do this. Please do not purchase at this business as you will never receive service or follow up. They just do not care.

Outstanding customer service. Accommodated our needs for installation delay and our home…read moreimprovement project requirements. Delivery was smooth and professional and very courteous. So happy with this purchase.

We came home from a three-day trip to find our microwave/oven on with the oven warm inside…read more Something must have shorted, and the only way to turn it off was at the circuit breaker. The next day, I spent three hours on the phone with KitchenAid who informed me there was no one in the area who could fix the microwave/oven; although, we could call a KitchenAid certified repair company in Mount Vernon. I call them, and they said they don't repair anything they didn't initially install. Really? I decided to call Broadview Appliance not knowing whether they repaired KitchenAid appliances. The gist of the two-minute call with Broadview was "No problem. We can come out in three days." Sure enough, AJ, the appliance magician, showed up a few days later and immediately assessed the issue, sharing that not only would it be no problem to get the parts, but it would cost significantly less than the Mount Vernon company had estimated it would cost. The snow delayed AJ having to install the parts, but as promised, our microwave/oven was repaired and running smoothly before Christmas. There aren't words to express our gratitude for Broadview Appliance and the professionalism and laser-focused diagnostics done by AJ. Broadview deserves six stars and not five!

Great service and nice guy. Knows what he is doing with is often rare. While working on the…read moredishwasher he fixed the oven which has never worked at the right temperature. Only used the confection portion of it and now everything is perfect.

We contacted Rick to come diagnose our Wolf rage that quit heating. He was out the very next day to…read morediagnose the issue. He got the parts ordered and came back a week later to install them! He's affordable, reliable and knowledgeable. As a small business owner ourselves we really appreciated him. Highly recommend contacting him for appliance repair.

Dale fixed our leaking washer and the problem never returned! His rates were superb and he was able…read moreto fit us in the same day we called. We won't hesitate to use his services in the future if needed.

He gave me advice and didn't charge me. I called because my washer/dryer was going out and once he…read morefound out the make and age he recommended i get a new one and where to go to get it. He saved me money.

On time and worked all the way through the problem for a great price! Not afraid to bring in more…read morepeople to finish the same day!

Great work with the heat pump install, Brian and Randy (or Andy, sorry, a little hard of hearing) ,…read morevery professional and they were sure respectful of our home and grounds (a wonderful job)! And a shout out to Sarah our wonderful sales coordinator!

Realized our system was backed up on July 4th and called several places seeing if someone could…read morecome out this weekend to help us. Unfortunately they all said no or had high rates for the holiday/weekend. Luckily, my husband was able to get ahold of Andy and they came to our house today. The service lasted around an hour and they fixed the clog! Also gave us some suggestions on how to remain clog-free in the future. My husband said Andy was really knowledgeable and made the experience a lot less stressful with his humor. Will definitely be calling them again if we have any other issues in the future (hopefully we won't need to ).

I called on a Sunday afternoon with drain problems. Andy immediately came over because he had a…read morefull schedule on Monday. To say my system was a challenge is an understatement, but Andy didn't give up and was finally able to solve the problem. Many thanks to Andy for his promptness and perseverance. I highly recommend this company

Smooth as silk. I called them and got a quote. They did an excellent job cleaning the carpet and…read morepayment was easy.

This gentleman has been doing my carpet cleaning for several years now and I am always so amazed at…read morehow clean my carpet is when he's done. Friendly service good price quality every time. Highly recommend