I need my old fluorescent tubes fixtures removed from my basement and replaced with LED. Don called…read moreme to discuss the options that were available. Matt then came out and did the work. I was very satisfied with the results. Both Don and Matt communicated clearly with me. There were no surprises which is always nice. I would recommend Donatello Electric to other and will contact them for future projects.

Donatello Electric is the best, communication, customer service, professionalism and follow up…read more This is the first time using this company and am so satisfied, highly recommend this company. Michael Parker was just great, his customer service and workmanship showed he sure knows what he is doing and working with a smile. Thanks to all of you!!!!!!!!!!!!!! Mary Fran Green

Replying to Mr. E response to my review. I called customer service to confirm exactly what the…read more"FREE QUOTE" included and was told the electrician would go up on a ladder to inspect the ceiling fan and electrical components and provide a written repair quote. Once the electrician gained entry to my home, no inspection was performed, and the visit was instead converted into an attempted upsell to a paid diagnostic. This conduct reflects a classic bait-and-switch. The "FREE QUOTE" was used to induce the appointment. This conduct implicates multiple consumer-protection violations as outlined below, including heightened concerns where deceptive in-home solicitations affect senior customers: - Bait-and-switch -- promising a "FREE QUOTE" to induce an appointment, then substituting a paid diagnostic once access to the home was obtained, in violation of 815 ILCS 505/2B and FTC Act §5 (15 U.S.C. §45). - Deceptive and unfair business practices -- materially misrepresenting what the "FREE QUOTE" included and failing to provide the promised inspection and written estimate, in violation of 815 ILCS 505/2 and FTC Act §5. - Material misrepresentation -- the scope of the "FREE QUOTE" was a material term that influenced the decision to schedule the appointment and allow entry into the home, actionable under 815 ILCS 505/2. - Deceptive inducement and reliance-based harm -- the misrepresentation caused reliance before any payment occurred, which constitutes legally cognizable harm under 815 ILCS 505/2 and federal unfair-and-deceptive-acts standards. In-home solicitation violations -- deceptive conduct occurring inside a consumer's residence, which is subject to heightened scrutiny under FTC Act §5 and Illinois consumer-protection enforcement standards. - Senior consumer protections -- misleading in-home solicitations and high-pressure upselling affecting a senior consumer trigger enhanced enforcement priority under Illinois Consumer Fraud Act (815 ILCS 505/2) and federal consumer-protection policy concerning older adults.

Called them, very nice & seemed reasonable. Made an appointment, received 2 texts & an email…read moreconfirming the appointment. Day of the appointment, NO SHOW. I call their number & they told me 'oh we don't do that kind of service, didn't someone tell you?' I told them that's not what I needed and if that was the case, you could at least notify me that you weren't coming. Missed a half day of work for this? Never again.

- Price gouging: I have paid $615.00 for less than two hours of electrical service for a simple…read morelight switch repair. "Installing a switch will cost a little less at $150. These are simple repairs, but since most electricians charge a minimum service call fee, it's best to combine it with other work". (https://www.homeadvisor.com/cost/electrical/hire-an-electrician/) Furthermore, I paid for all the supplies the electrician needed to complete the job from Home Depot (I do have all the receipts from Home Depot, if needed). Lastly, this is not an emergency job. This should be charged as a basic call for an electrician. - Not completing the job correctly: The job was to remove/install the 3 gauge electrical box, and properly wire a 3-way switch. The removal was successful; however, wiring and installing the 3-way switch was faulty, and did not work properly. I ended up identifying one of the wire was damaged during the electrician installation. Therefore, I had to fix the wire, and properly install the switch correctly. Purchasing new switches did not work, like was stated by the electrician via text message. All three switches did not work properly when electrician left my residence. (Please refer to text message conversation). - Service Fee SCAM: When I called to make an appointment with Electrical Services, I was told there was going to be a service fee of $75. I agreed to the service fee over the phone; however, when the technician came to my residence, I was stated the service fee will be charged NO MATTER if I didn't agree or agreed paying the $615 for the service. Even worse, I asked if I can change the service for a later date, and be deducted the fee. The technician stated, "No, if you want us to come back out again, you'll have to pay another service fee." Therefore, I was stuck paying for the service that day!