I went over to Valvoline on Apple but they were backed up with 4 car so I drove to the one on…read moreBroadway. There was no line. They did such a great job on my car. They were quick, efficient, and friendly staff. I had concerns about my filter hose so they checked it to make sure it was connected. It was a little spendy but thankfully I had a $20 off coupon for the service. Overall it was great service! I'll definitely be back!

I'm extremely disappointed with my experience at Valvoline. After an oil change, I discovered an…read moreissue with my vehicle that ultimately led to damage to my car. What has made this experience even more frustrating is the constantly changing explanation I received from the staff. When I initially brought my vehicle in, I was never informed of any scratches, dents, or damage to the drain pan. Later, after returning to have the issue looked at again, I was suddenly told that my drain pan was scratched and dented. If that damage was supposedly there when I first came in, why was I never told about it? At that point, because the explanations weren't adding up, I filed a claim through Valvoline and returned to speak with the manager. The manager repeatedly suggested that I must have hit something. I know my own vehicle and would certainly know if I had hit an object. Eventually, he told me there was nothing he could do unless I took the vehicle to a mechanic. I took it to Larry H. Miller, where they inspected the vehicle and determined that the damage was consistent with a previous oil change. I brought all of the documentation back to Valvoline and showed it to the manager. He spent some time on the phone with his manager, only to come back and tell me that they supposedly didn't have enough evidence to do anything. What made this even more frustrating was that the manager later told me that Valvoline had done everything correctly. I pointed out that the drain plug had been reinstalled cracked, and he told me that wasn't what happened and that it was actually my drain pan that was cracked. I later found out that statement was not accurate either. At no point did I feel like anyone was genuinely taking responsibility or trying to make this right. The manager offered no compensation or meaningful resolution. Instead, he repeatedly apologized and told me that this was a "training opportunity" for him as a manager. While I understand that mistakes can be learning experiences, that does nothing to address the fact that my vehicle was damaged and I was left to deal with the consequences. I gave Valvoline multiple opportunities to investigate this situation and provided documentation from another automotive shop, yet I was ultimately left with no resolution. The inconsistent explanations, lack of accountability, and complete lack of customer support throughout this process have left me extremely disappointed. I will not be returning to Valvoline, and I strongly recommend that anyone considering using them think twice and thoroughly inspect their vehicle before leaving.

Quick and fair price. They will check lights, battery, air filters, and sell fuel treatmentsread more

I have been going to this franchise for over 10 years. Today they put the wrong oil in my Mercedes…read more350 ML but assured me it was OK. They did not check my air pressure. They did not reset my maintenance warning in my vehicle. I will not go back to these guys again. Terrible service, terrible attitude, and a piss poor way of treating a regular customer.

So incredibly sad that this shop is closed now, they were the absolute best in the community…read more Always fair and professional, never upcharged and always had the car and owner's best interest. Sad to see you guys go!

The absolutely best small business care service. They don't treat customers like numbers, but as if…read morethey truly care about the vehicle and the safety of the owner. They don't push services. Stopped by yesterday and found they're no longer in business, but the mass car dealer bought them out. Sad day for our community.

Did a great job with my truck, were quick, and super informative and professional through the whole…read moreprocess!

I had to get my oil changed so I took my car to the Jiffy Lube on Broadway. I have had excellent…read moreservice everytime I go here, and this experience was no different. I try to go first thing in the morning so there is never a wait for my car to get worked on. The waiting room is clean and comfortable enough to wait for a while, while my car was getting it's oil changed. I feel that the service providers are all friendly and polite. I appreciate that they let me know if my car needs other services such as new wind shield wipers, fluids, filters, etc. But I never feel pressured to purchase these items from them (though I usually end up doing that so it gets done). And the cherry on top of my service visit is that they vacuum out my car which always makes it feel 10x cleaner when I get back in.

Took my 2005 Jeep Liberty in. Had to have new rack and pinion, struts. Price wasn't bad. Jody…read moretheir master mechanic is not just a mechanic, but an automobile craftsman. Drives so much better. Jody even went so far as to take me on a test drive afterwards to show me the difference. So if you need work, go to 5007 W/ Overland in Boise!

Bombarded me with expensive unnecessary oil, fluid and filter changes. Example: he said my…read moretransmission oil was overdue at 55k. Factory recommendation is 98k. Beware of this up-charge scam.

Dishonest and corrupt shop that uses their contract with AAA and relationship with all of the…read morerental agencies to cover-up for the rentals who put customers in danger or injured with a car that breaks down (even on the freeway). Lean on you to save a few bucks (another mechanic) then "cancel the rental contract." Then, they block you from getting any evidence of the defect.

Highly recommend the Towing services. RC, one of the tow truck drivers, was phenomenal and…read moreseriously went above and beyond.

These guys were really communicative and did a good job on the services we agreed to have done…read more They did take a long time to diagnose one particular problem and when they attempted to fix it and it didn't work, they didn't charge us for that repair. I really appreciated their communication, not recommending things that didn't need to be done, and for taking good care of my daughter's car who is there in college.

From the owner: Welcome to Downtown Boise’s automotive repair shop! Dowdy's Automotive is a local family-owned…read morebusiness serving the Treasure Valley area since 1984. The mission of Dowdy's Automotive is to uphold an establishment founded on trust. We offer an array of services like engine and transmission services, factory maintenance, brake work, heating and cooling system services, and so much more! We feel every customer should receive respect, honesty, and fair pricing. Customer satisfaction is our priority, and we strive to earn lifelong trust through personalized service and an honest work ethic. For auto repair service you can trust, stop in or give us a call today, we look forward to getting you back on the road!

They guys down here are great. Thanks John! Trustworthy…read moreservice you can trust. -connor

Posting for my husband:…read more After 10 years of working for Firestone Complete Auto Care in Boise, Idaho, and after years of purchasing tires and services there for myself and my family, I never expected to be treated this way.  I recently called about a week in advance to schedule an appointment for a lifetime rotation and balance that I had purchased with my tires, along with an alignment and replacement of a tire pressure monitoring sensor. When I arrived, I was told they would not honor the lifetime rotation and balance because I did not have my original receipt. They could not locate my purchase records. When they eventually found a previous invoice, the address on it was completely incorrect and was an address I had never provided.  I find that extremely concerning. If Firestone's own records cannot establish that I purchased the lifetime service, customers should not simply be told, "Sorry, you don't have your receipt." After being a loyal Firestone customer for so many years, I expected much better.  Then, just two days later, my daughter--who has purchased multiple sets of tires from Firestone over the years--took her vehicle to the same location on a Sunday morning to have a flat tire repaired. She was told they could not repair it because they were too busy.  After everything that happened, I have completely lost confidence in this location and in Firestone's customer service. Loyalty should mean something, especially to someone who spent 10 years working for the company and has continued to support it as a customer.  Unfortunately, I will not be returning to Firestone Complete Auto Care again. This experience has been extremely disappointing, and I hope Firestone takes a serious look at how longtime customers are being treated.

"Great experience at Big O Tires on Broadway! I spoke with Alex over the phone about my daughter's…read morebrakes, and he went above and beyond to help when she arrived. He was honest, professional, and resolved the issue quickly. It's rare to find such trustworthy service. We will definitely be back. Thanks again, Alex!" LB

I drive a temperamental 2006 Nissan xterra and these guys have helped me out so much. I appreciate…read morethem so much and they're always so patient. Great honest people, my parents trust them and the work they do. Being a girl out of state and having car issues is a pain in the BUTT but big o tires on broadway takes good care of me haha!

I've used Auto metric for repairs and general maintenance since owning my Volvo and have been very…read morehappy with them. They are honest, fairly priced and good people. I'd recommend them for any work you may need on your vehicle.

Joe was fair and helped out when I wasn't sure what choices to make. I appreciate the excellent…read morecustomer service I received and reasonable pricing. I highly recommend this shop.