I have not used thus dealership for sales, only for service. This review is simply for their…read moreservice department. I've been here on two occasions for oil changes after I grew frustrated with the Springfield guys (always felt like I was being upsold and strung along, the wait was ridiculous, and the clientele feels like a daycare/mall food court crowd). Bill Page feels more family-owned and operated. They have a smooth system and friendly faces. There's a quieter, brighter space upstairs (around the corner to the left, use the elevator), but plenty comfortable in the downstairs waiting area just off the sales floor, too. Lots of spots to plug in and spread out and good communication when your car is ready. My car is out of warranty now, so I paid out of pocket today and I felt the price for an oil change and tire rotation was market value. Considering that it's a quick hour or hour and a half wait in a comfortable location and you don't feel like you're getting nickel and dimed or duped, I'd say it's a great deal. If you're looking for a calmer experience than a huge dealership, I'd recommend giving these guys a try!

I was there earlier today to purchase a new car. Sultan, a sale representative, helped me from A to…read moreZ. He was very professional and courteous.

I saw Bill Page Honda advertised on line. I called looking for a specific car and my requests…read morewere handled by David Ho, in sales. David worked closely with his Manager to find the car I was looking for. Great customer service. Thru the entire process David was always there up until I drove my new car off the lot. Working with their finance department, I found Mohamad to be very efficient with great customer service. I highly recommend bill Page Honda based on my personal experience.

We had an excellent experience purchasing our new car from Honda Motor Company dealership. Sam, our…read moresales consultant, was professional, patient, and genuinely worked hard to lower the out-the-door price as much as possible. He was transparent throughout the process and made us feel comfortable without any pressure. Mo (Mohammad), the finance manager, also did a fantastic job. Initially, we were approved with a higher interest rate, but he promised he would do his best to help us get a lower rate and he actually did. We truly appreciated his honesty, effort, and dedication to helping us secure better financing. Before coming here, we contacted five different Honda dealerships and unfortunately did not have the same honest and professional experience. This dealership stood out because of their transparency, respect, and customer service. We highly recommend this dealership to anyone looking to buy a new car. Thank you again to Sam and Mo for making the entire process smooth and positive! Thank you Sam! Thank you MO! Thank you Sales manager!

IM Autohaus offers a good balance between reliable work and not over-diagnosing. They will not…read moredefault to the most expensive option, which I appreciate. That said, if something needs to be replaced, they will let me know.

1 star and that's being generous…read more My husband and I purchased a used 2019 Chevy Suburban from this dealership and it has been nothing but a nightmare. Within a very short time, it became obvious the transmission was failing hard shifting, slipping, warning signs that don't just appear overnight. What's most frustrating is that this feels conveniently undisclosed. There is no way a dealership "inspects" a vehicle and misses such a major issue, especially one this serious and expensive. It's hard not to believe this problem was known and intentionally hidden just to make the sale. We know that it was intentional because whoever they had make the makeshift repairs to seal the deal, left a used rag in the transmission pan. Yes, you read that correctly, they left a rag in the transmission pan that they'll surely claim they knew nothing about. A transmission repair on a vehicle like this is thousands of dollars, and buyers should not be left holding the bag because a dealership chose profit over honesty. We thankfully had a warranty through our credit union and was able to get the vehicle repaired. We have already drafted a letter to the credit union that they need to be removed from the trusted sellers list. If you're considering buying from here, get an independent inspection first or better yet, save yourself the stress and go somewhere else. I regret trusting this dealership and would never recommend them.

I strongly recommend that anyone considering a used car purchase avoid Koons. Within 1,400 miles of…read morebuying a 40,000-mile vehicle, I had to replace the engine. The independent shop that performed the work showed clear signs that the engine had previously been opened and that parts were missing--indicating Koons was aware the engine was a problem long before the sale. I reached out to management, including Sulaiman Ahmad and Alex Atanassov, and received no response. Once the sale was complete, the dealership showed no interest in customer service or accountability. Based on my experience, Koons appears focused solely on moving vehicles off the lot, not on selling reliable cars or standing behind the products they sell. I would also avoid their repair shop given what was uncovered during the engine replacement.

Do not purchase a vehicle from this place!!! They are scamming! Literally in the middle of a…read morenightmare. We purchase a 2023 Ford Explorer less than 3 months ago with no prior accidents, that's supposedly passed Virginia inspection. Took it to get inspected in Maryland and they realized that the back Bumper was a fake and was put over the back end of the vehicle being SMASHED IN!! There are Power train issues, sensor issues, exhaust issues, flex pipe issues and so much more. We can't pass Maryland inspection and they won't fix the vehicle, it's a complete nightmare. This place is TERRIBLE!!!

Paul S. provided an amazing experience for my family. The overall experience of buying a car with…read morehim was very straightforward and enjoyable. I definitely recommend him for all your car needs.

In the last 2 years I've been to this dealership to test drive and get pricing for a new car. Both…read moretimes I meet with Roland Z. And both times he was well informed, helpful in making suggestions to give me better options (even when they might mean less for him) and honest. Both times I received fair pricing from the start without having to haggle or feel like the dealership was taking advantage of me. I highly recommend the sales department of this dealership.

Bought a used Kia Telluride in May 2026. I was satisfied with the terms of the purchase, including…read morethe trade-in value of my high-mileage Ford. I never felt there were any shenanigans occurring. Thanks to the finance guy (apologies for not getting your name) for walking me through a question I had. The service around that buying experience was great, particularly with the salesman (Less Morgan). I came in half an hour before closing and the team stayed late to complete the purchase without time pressure. We agreed the dealer would owe body work. The manager (Robert?) provided a loaner vehicle during the duration of that repair, which was appreciated. Less was great at communicating throughout the repair, and got Service to quickly address a concern I had the same day the vehicle was back from the body work despite a packed appointment schedule.

On 8/14/2026 I purchased a used Infinity sedan from Beyer Kia. Zabeeh was the salesperson who…read moreassisted me. He was very personable and professional and it was a pleasure to work with him. No pressure at all. I would highly recommend him to anyone looking for a vehicle. The only negative about the dealership is that the whole process took longer than I expected but the result was certainly worth it.

I cannot say enough good things about my recent car-buying experience at Merlex Auto Group. From…read morethe moment I parked my car, the staff was so very welcoming. I was only planning to look but the hospitality extended, pulled me right in. I knew this dealership was different from the others I'd visited. My sales consultants, Steve, and Apollo (GSM) were a breath of fresh air in the car-buying world. There was absolutely no pressure - just genuine interest in helping me find the right vehicle. I came to take a look at a Benz but ended up leaving with a practically brand new Audi that was within my price range. They listened carefully to my requirements and showed me several options that perfectly matched what I was looking for, without trying to upsell me to something more expensive. They provided a detailed breakdown of all costs, and their initial offer was actually very reasonable - no back-and-forth games or hidden fees. The finance department was equally impressive. Nik in financing explained all my options clearly and didn't push any unnecessary add-ons. He helped me secure a great interest rate and made the paperwork process smooth and efficient. What really stood out was their attention to detail even after the sale. We were at the dealership extremely late finalizing the sale and completing paperwork. The owner, Sam, made sure that we had dinner. They purchased dinner for us from a local staple in the area. Bottom line: If you're in the market for a luxury used car, do yourself a favor and visit Merlex Auto Group. They've completely changed my perception of what car buying can be - no stress, no games, just honest and professional service from start to finish. Ask for: Steve (sales); Apollo (GSM) and Nik (finance). Tell them Coco referred you!

Before dealing with Merlex Auto Group at 1105 Glebe Rd in Arlington, VA, please read this account…read moreof my recent experience which demonstrates the business's poor practices: "Grace" was the online business point of contact who reached out to me when I expressed interest in buying one of their used cars. She continued to reach out to determine whether I was still interested in the car. When we connected she confirmed that the car was still available. We then made arrangements to meet at the dealership for a test-drive early that afternoon. After we agreed to a specific time, she texted me: "See you later!" When I arrived at the business's used car lot and entered the small building on the lot, there was no one to greet me. After waiting for a couple of minutes, I walked to the doorway of an open office and asked for "Grace." The two men in the office gave me such a cold, almost disdainful look, and the one behind the desk indicated he had no idea who "Grace" was. When he then said that I needed an appointment, I informed him that I had an appointment with Grace, with whom I'd been corresponding via text. He directed me to speak with one of the representatives outside and promptly closed the office door, as if to emphasize that he had no interest in dealing with the likes of me, a customer ready to pay cash for a used car! A representative who had just entered the building asked who I was supposed to see. When I told him "Grace," he found my appointment on his phone said that he was going to contact "Mo." "Who is "Mo?" He explained that Grace, the person who texted to me that she would "See me later," worked from home and did not come into the office. I declined his request to have a seat while he continued to try and reach "Mo." I instead went outside into the lot and saw the car I'd come to test drive. The employee had followed me out and confirmed that the car was the one in which I'd expressed interest. He was still trying to reach "Mo" and walked away after saying that I could inspect the car. After visually inspecting the outside of the car, I sat inside it, looking at its condition. Just as I was mulling over how strong the cigarette smell in the car was, I heard another salesman calling out: "Sir, you can't be in that car. It's sold already." I explained that Grace had just texted me that the car was available and had scheduled a test drive. He repeated that the car was sold. Here is why I will not give my hard-earned cash to Merlex Auto Group: 1. The office personnel are rude and unprofessional, giving off a "clear "don't bother me" vibe. 2. Either the online sales representative did not know that the car was no longer available, which speaks to poor business procedures; or else she knew but failed reach out to let me know so I wouldn't have to drive for well over an hour for nothing. 3. Instead of the online representative telling me who would be working with me at the lot site, Grace instead gave me the clear impression that she would be there by texting: "See you later!" 4. As I left the lot and as of the time of this post, no one with the business has even bothered to reach out to me to express regrets over how things went. If this is the kind of poor service you receive when the business is trying to close deals, just imagine what must occur after you've signed a contract and a problem or disagreement surfaces. No, thank you. Times are way too hard and I choose to not give my hard-earned money to businesses that treat customers in this fashion. Consumer beware.