The owner of the company, Dan, reached out to me after I posted my review. He was very professional…read moreand understanding about my concerns, and provided a very generous resolution. A new technician, Ivan, was sent out to fix our dryer. He was very nice, personable, and efficient. Our dryer is working better than ever before. I greatly appreciate Dan, Ivan, and their communication. Thank you!

My AC went out on Monday evening, I messaged multiple companies on yelp and this wonderful company…read moremessaged me IMMEDIATELY. I was contacted the next day and also given a same day appointment. The company communicated very well with tech arrival time, and were also incredibly kind. The tech arrived in the time slot given, Alex was very professional and fixed my AC within minutes!! I was back up and running right before the HOT days. I highly recommend this company and will use them again!

The former owners of our house regularly used Watts for maintenance, and I am pretty sure they…read moreinstalled the heating/central air at some point as well. I knew if the former owners (who were VERY particular and took great care of this house) used Watts, then naturally they were the only place I called when our central AC died during the most recent heatwave - can you think of a more awful time for central AC to die?! Bubba was super thorough and fixed my unit. He even did some basic maintenance like cleaning to get it to its best shape. I thought I'd be waiting forever and would die in the heatwave lol, but they were able to get me in within 24 hours which I so appreciated. I'm a first-time homeowner so I don't have a comparison of what is considered "expensive," but I think in general, you get what you pay for. Other than maintenance I hope I rarely have to call Watts, but I'd recommend them for anybody who is in the unfortunate position to need repairs. :)

FIVE STARS! I'm so impressed! We have trusted Watts Heating and Cooling for a few years now. I feel…read morelike they are a professional and honest company that we can truly rely on. Francisco has been coming out every year to kindly take care of our HVAC and I'm always so grateful. Francisco is always smiling, incredibly professional, extremely efficient, and extremely knowledgeable. And he takes the time to answer any questions that I have. Today he was training someone new named Fernando. And Fernando was just as friendly and professional and wonderful as Francisco. Wow! Watts definitely has our business for life based off of the excellent service we always receive. And I feel their prices are reasonable, they're always on time, and they really seem to appreciate (and remember!) their loyal customers like us. Thank you so much!

Very honest company! I have always been very happy with the service they provided. Their prices are…read morefair and you are able to reach a real person on the phone, a rarity in today's word

Wow, great crew. They installed new furnace in under 6 hours and I have heat again. Under budget…read moreand on time. Hauled away old furnace too.

cleaned our ducts as we got a new heat pump, so much dust and debris came out. Friendly and…read moreprofessional, were understanding as our two dogs were curious to have new people in our space. prompt and polite would use again. thank you Lucas and Autumn, also Edgar for explaining the leakage test.

I can wholeheartedly recommend Better Air Northwest for duct cleaning! Scheduling was easy, the…read morequoted price was what I was charged (plus a small add on percentage for using my credit card rather than paying by check or in cash) with no upselling, and communication was great from start to finish. Jeremy & Vlad arrived on time. They were friendly yet professional. They made their service feel personal by asking me what my concerns were and then addressing each one of them so that I'd feel comfortable with the process and the integrity of the company in general. I saw before and after photos as well as the junk they were able to extract from my ducts. When one of the connections between ducting sections blew apart while they were vacuuming that line, they came to me immediately, told me what had happened, and then fixed the connection even better than it was before. The cost seemed a little scary until I saw the depth and quality of the work Jeremy & Vlad did. The outcome has been less dust in the air and a healthier environment for this allergy sufferer. Better Air Northwest says it's the best duct cleaning service in Vancouver. This sounded to me at first as just a brag, but after my first-hand experience with them, I'd say it's a statement of fact.

Today I had my first experience with Revival Heating & Cooling, and I couldn't be happier that I…read morechose them. From the moment I booked the appointment, the communication was clear, friendly, and everything ran like clockwork. Technician Dane Shepherd arrived right on time with his a friendly smile and a handshake that immediately put me at ease. As a former service electronics technician myself, I truly appreciated watching a pro at work. Dane thoroughly diagnosed my HVAC system - testing the 24VAC to the gas valve, checking ohm resistance on the high-limit switch, flame sensor and inspecting the HSI igniter, measuring air/heat ratios, and verified the in the house heat vents blowing 112F of air. Along with a long list of additional tests. His attention to detail and systematic approach were outstanding. Dane was not only highly skilled but also polite, patient, and happy to explain what he was doing every step of the way. The work was completed perfectly, and my system is running smooth and better. Revival Heating & Cooling has earned me a customer for life. If you want honest, knowledgeable, and top-tier service from a company that truly cares, look no further. I highly recommend them - and ask for Dane if you can!

While Dane was wonderful in replacing our water heater's anode rod, it was quite bothersome that we…read morehad to pay $250 to have it replaced on a part covered under warranty. The water heater was installed 2 1/2 years ago by Rivival Heating and the anode rod needed to be replaced because "Portland water is so hard and full of minerals". The original quote for labor alone (not covered under warranty) was $340 but we got the manager to bring it down to $250. Still, the water heater is only 2 1/2 years old and that was an expense we did not anticipate when we bought the water heater. The prior one was not broken but when we had Rivival replace our furnace, they strongly suggested replacing the water heater at the same time. The old one never produced brown water but after just two years, the new one did. Maybe the water heater wasn't as good as the previous one? Not sure... Forgot to add, my home warranty service said they could not reimburse me because this is a "warranty issue". And to be truthful, the furnace job was great! Just wish the water heater repair didn't cost me anything. Next year, when it is out of warranty, I'll be able to file for reimbursement from my home warranty provider.

Steven and Justin were very professional and responsive to my request for an outlet in the bathroom…read morefor a bidet installation. Steve spent a good deal of time on the phone with me trying to determine the best options for my situation (tight space, tile on walls and floor). Justin arrived first thing the next morning to provide an estimate which was reasonable, and within 1 hour the outlet was installed. Couldn't be happier.

They responded quickly to my request on a weekend. They scheduled the quote for Monday, and had…read moretime to complete the work the same day. The quote seemed fair and the work was completed very professionally. I definitely would recommend them to anyone.

this is an organization that knows it's trade and will give you a very good guidance and…read morerecommendations. They show up when they say they're gonna show up and they do exactly what the contract costs for

Super honest and helpful service. Gave me info to make an informed decision and save money.read more

Wish I could give a better rating since everyone I talked to and worked with was friendly and they…read moreseem like nice people - just didn't work out in my case. I was looking to get a quote for an HRV installed so I called and asked about that. I was asked when the last time our HVAC was serviced and since it had been a couple years was told we should just schedule a service before going ahead with a quote. So I scheduled - great! Guy came out and performed the service, but during the service the float switch we had on the system (so the condensate from the AC wouldn't overflow into our crawlspace if the drain got a clog) shorted the system when he plugged it back in. He said these things are unusual and not needed, since if it overflows it'll just have water in the crawlspace, no big deal (!?!), not like if the HVAC was in the attic. And the system wouldn't turn on unless he unplugged it, was that ok? Since I wanted the HVAC and AC to work I said ok. I asked the technician about getting a quote for an HRV and how that would work, etc, and he said he didn't know much about those and that he didn't see why they were necessary. While agree they're not necessary, we want one to improve our indoor air quality - thus the original call! He said he would note it down and the office would get back to me. Left with a $300 service bill, and an HVAC system in worse-off shape than before (no working float switch), I called back the next business day to see what could be done. The owner was really helpful and said he'd look into it, called back the next day and had the part ordered and would fix the float switch for free. I asked about getting a quote for an HRV and he said they don't really do them, so couldn't help out here. Ugh! That's why I called originally and wouldn't have had someone out here and paid $300 for service I didn't really want. All I really wanted was a quote! Lesson learned on my part, but overall won't be working with them again as they didn't help be address what I wanted to with my system (and I'm out $300 which seems pricey for what was ~1 hour maintenance service)

Had them come out to look at a failing furnace. I was…read moreworried I would need a new one, but they explained everything that was going on and what they were going to do. Turns out it just need a tune up, some cleaning, and one part replacement. All of it was less than $250.00. Huge relief. I'm updating review to post it was Frank who came out.

Sufian of Prime provided excellent service! He tried to help me troubleshoot the issue over the…read morephone which was very generous. He is a person of his word. He scheduled my repair and though two of his techs called in sick the day of my repair, he came out and fixed the heat pump issue. And on his birthday! His quality of work is exceptional. The pricing was very reasonable and he offered me several options which is really nice. Luckily we were able to keep my old heat pump unit going. I will go back to Prime when I need a new unit. -Gerald

Bathroom exhaust fan installation. The first appointment had to be rescheduled which was fine;…read morehowever, there was a misunderstanding of what I wanted done. They quoted for exact replacement which clearly was not what I asked for. New quote was more than twice as much as original estimate once they found out they were installing an upgraded fan. I wanted two fans installed and only ended up installing one fan for about the same price as the original estimate. Minus one star for the communication issue but otherwise the installation went well and now I have a working fan instead of a hole in the ceiling. I appreciate their flexibility with installing a fan they didn't sell me which saved me money in the long run.