BEWARE - SCAM ALERT: This dealership should be absolutely ashamed of how they operate -- or maybe they should just print "we do shady things" on their business cards and save everyone some time. I came in as a single mom, ready to pay full asking price -- which, by the way, was already over Kelley Blue Book -- and somehow they still found a way to squeeze out more. Enter the $1,300 AutoGuard mystery fee! Never agreed to it, never asked for it, but there it was, baked into the paperwork like it was grandma's secret casserole. Only after I committed did they suddenly inform me it was "non-negotiable." Cute. Salesman Derek, and managers Tom and Paul, pitched me a story that the brakes, tires, and windshield would be fixed before the sale. Fast-forward to post-deposit: plot twist -- "Actually, we'll do that after you pay in full... and you won't get the car till the end of the week." Oh. So now we're playing Dealership Theater? As a cherry on top, I politely warned the next poor soul in the showroom about the scam. The finance manager didn't like that. He marched out and yelled at me in the parking lot for "being disrespectful to their customer." Sir, warning someone about your own shady practices isn't disrespectful -- it's a public service. This place doesn't run on transparency -- it runs on pressure, misdirection, and the hope you'll be too exhausted to fight back. I came expecting a car sale. I left with a PhD in dealership manipulation. At the end of the day, I bought the car -- not because they earned it, but because I'm a struggling mom who needed to get the hell out of there. And guess what? I ran into that customer at the gas and come to find out, they apparently told the next customer that exact same thing -- that I was "going through a bad divorce" Classy. Also, I was told the $1,300 AutoGuard fee was "mandatory and on every car." But when I chatted with that same customer? He said they told him it was totally negotiable. So... which is it? Mandatory for moms, optional for everyone else?? WTF. Disgraceful. And embarrassingly on-brand for 2025. read more

Made a all cash offer via phone and asked for the price they would sell vehicle for. They tried the you need to come in tactic but I explained I was out of state and all I needed was there price. They never responded to my final text, so either they like cars to sit on the lot and people who do financing thru them, no cash offers, or I guess it is because I am a woman. read more

Purchased a Genesis GV70 from rainbow last month and it was an excellent experience. The entire staff was professional, no pressure, and wanted to do whatever they could to make it work. I feel I got an excellent deal on the vehicle. I look forward to using them again in the future! read more

Absolutely the very Worst Customer Service you will ever get from a car dealership! They do not return calls. They will tell you lies - whatever they think you want to hear. Never Would never go back there again and stopped a friend who was in the process of purchasing a car before they completed their sale! read more

If I could give zero stars, I would. If you are in the market for a new/used car, stay away from Rainbow Luxury Imports in Covington. I bought a used 2016 Mercedes GLE350 last June. While shopping and coming upon this vehicle, I asked about the Carfax, and I was told by the salesman that he would give it to me later, but it had been in one very minor accident, assured me that they had done all the repairs, and that the necessary maintenance have been done, including that "all the fluids had been changed". Granted, I am rather naive about some things, but with that assurance, I had every reason to have confidence in buying the vehicle with "no warranty, as is". That is where they got me... I thought, "Surely, they would not lie about having completely repaired any and all damage and about having done all of the required maintenance on the vehicle." ...And I never got that Carfax by the way. I work offshore and have only been home for less than half the time elapsed since purchase, having driven it maybe a total of two months. I have now spent $13,000 on repairs to the vehicle. I started with having to replace the compressor, and following a subsequent courtesy inspection by the Mercedes dealership while addressing a recall, informed that the timing cover on the engine had been leaking oil profusely for some time, that I needed new tires as the tread was already down to 5/32", and that the transmission maintenance has never been done for the life of the car. The transmission maintenance is due every 60,000 miles, and this vehicle had 110,000 on it when I purchased it, so it was already almost due for the second one without even having had the first one done. Having changed all the fluids as the salesperson told me they had done would have entailed the transmission fluid as well, but clearly that was a falsehood. The transmission also began to fail in November. I had the transmission maintenance done as this sometimes can solve some transmission issues. The transmission maintenance demonstrated a copious amount of water inside the sealed transmission, which had come from the separate radiator that cools the transmission, and absolutely failed for to lack of maintenance. This would have been found had Rainbow actually done the maintenance they claimed to have done. The slow damage this water did to the interior of the transmission necessitated replacement as agreed to by two separate mechanics. At this point I had spent over five and a half thousand dollars. I just received my car back from the transmission repair this past Saturday. The transmission replacement cost me $7,500 additional dollars for a total of the aforementioned nearly $13,000. I have been seeking some assistance for these repairs from Rainbow, not necessarily even complete reimbursement. I am only seeking something reasonable, since clearly having done the maintenance that they said they did would have revealed at least some of the problem(s) and rendered the vehicle unsellable, or at least require them to have it fixed before selling. In my view, this makes them responsible for the needed repairs, and again all I have been asking for in my multiple calls and voicemails to them is something to ASSIST me with this massive expense. I have filed complaints with the Better Business Bureau, and the Louisiana Motor Vehicle Commission, and they have received no response from Rainbow at all. I also complained to the Louisiana Attorney General's Office and TODAY finally got a response from Rainbow through them on the matter (attached also). I am beyond engaged and disgusted at their projecting their irresponsibility and corrupt business practices onto me by claiming that I am just looking for money and that my car's issues are my fault. I have only sought some relief, and I have only driven the car for a total of about 2 months since purchase. The car has almost literally fallen out from underneath me as I've driven it. I wonder if Lloyd, the owner of Rainbow, knows how his business manager, Don, and his staff are treating his customers. They have continued to show no desire or effort to help reconcile the situation, apparently hiding behind my purchase of the vehicle with "no warranty, as-is". I personally believe that they knew that the car had issues and just wanted it off of their hands. I guess that's why the business manager was smiling ear to ear as I was signing all the "no warranty - as is" paperwork at the time of purchase. The next time that I buy a car, I am going to go with a dealership that specializes in that make of vehicle and get certified pre-owned, if not new. Please avoid following my example and save yourselves a lot of trouble by avoiding Rainbow Luxury Imports. read more

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I highly recommend their service dept. Efficient. Reasonable and great friendly service

Attempted to purchase a vehicle, but the sales rep I was working with, Brad Penter, wasn't helpful. He knew we lived 9 hours away, and while we did receive a quick video walk around there were scratches/damage I wanted a better look at. Brad claimed the car had no dents or damage, and refused to send more pictures, instead referring us to an outside company we could pay to come look at the vehicle. He wouldn't provide the carfax, either. This left me highly suspicious, I've never had a dealership nor private seller unwilling to send more pictures of a car. With the vehicle also being overpriced and higher miles than our other identical option, we decided to go elsewhere. I noticed a few days later Rainbow Mitsubishi actually raised the price of the vehicle we inquired about by over a thousand dollars. A very odd experience indeed. After leaving my initial review on Google, Brad sent me an extremely unprofessional message unhappy about my review. He called me a liar and ranted. Definitely stay away from Rainbow Mitsubishi. read more

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If I could give ZERO STARS I WOULD! They robbed me of my paid off $30,000 2019 luxury Cadillac XTS with low mileage and proceeded to sell me a $63,000 flooded corvette with no warranty that they promised worked just fine. Failed to tell me the car was on its last limb & was flooded out. (All they want is money) Essentially these people will rip you off and ruin your credit. They did it to my friend who also moved to California from Louisiana... he told me he had to go with a friend to get a Honda civic from Rainbow because they were asking for a ridiculous amount of money for it. Also when I sold my Cadillac they failed to turn in the old plates (Them not doing so lead to me getting my license suspended) which I had to fly back to Louisiana for and pay $500 out of my own pocket for something I didn't do, I'm not a criminal the people there are ridiculously selfish and stuck in some old ideology. I don't own the Cadillac anymore so the fact they took my old car and left me with a piece of crap Is unacceptable. I don't even live in Covington anymore because Louisiana is so backwards. In general the whole place is a scam stay away from this state please. read more

the place sucks, young sales people don't know what there selling, damaged cars, they won't say any thing unless you find it first, don't buy a car or truck from them, or you'll be sorry!!!!! read more

Sales people at this place must not want to sell. You have to chase them down. They are not attentive in the least and are pretty uninformed. The owner must be stubborn as a nail as he won't budge on prices of cars - like not even $300. This tells me he is penny smart and dollar stupid. On top of that, when you purchase a car, and have an immediate problem, you're asked whether or not you paid cash or financed. Well, if you paid cash, you are out of luck! They tell you essentially "good luck fixing your car". That was also straight from the owner's lips. Stubborn owner, mediocre sales people, good cars. Cars alone can't make a business successful. It takes people. And it begins with the owner. Unfortunately, I will definitely not be recommeding this place to anyone. read more

I went to purchase a 80,000 Mercedes' today and gave the dealership my license and want to test drive the SUV before I committed to make sure it was 100% what I wanted. Then I was told I could not test drive it until the paper work was started. I have never been so insulted in my life. My family and I have purchased threw out the years more than 10 cars there. I even asked if the salesmen could be the driver and was told no. I felt like Julia Robert's from Pretty Women. Big mistake! Big mistake. read more

Such a great experience. Walked in with two small children an hour before closing. Walked out feeling appreciated and happy. Kenneth was very kind and knowledgeable. Overall this dealership is very professional and patient, making the car buying process easy and stress free. Check out this dealership for all your car buying needs and you will see why they have been in business for over 30 years. read more

I've bought 2 cars from Rainbow Imports. Excellent value both times. Their pre-owned luxury cars are top notch, well inspected and backed by a great company that loves taking care of their customers. They are never pushy, but are honest about the deal and want you to feel comfortable above all else. Selection is great and if you are picky, they will find it for you. I'll be back in a couple years for my 3rd purchase from Rainbow. Go see Patrick "Frenchie". He'll take care of you! read more