Three issues with my vehicle remain unresolved, and not a single one was repaired. The rear passenger door lock still does not unlock, and the service manager brushed off the fact that the phone charging pad doesn't work by claiming it doesn't work on any car like mine, so apparently it was "pointless" to replace it. That's their excuse for doing nothing. Meanwhile, they had no problem happily charging me $80 for an oil change, while ignoring the actual problems I brought my car in for. What makes this even worse is that I wanted these issues fixed before my warranty expires and now, because I have no choice but to drive the car daily, it will likely be out of warranty by the time I can take it to another dealership that actually does their job. This service department was dismissive, deceptive, and clearly more interested in collecting money than standing by their customers. I will NEVER bring my vehicle here again, and I will make sure everyone I know avoids this dealership too. read more

i purchased my first car here this past june, a 25 red civic sport. this is a solid dealership, i'm super grateful i could get to work with tim and daniel, they were incredible. no-nonsense, right to the point, basically everything you'd want. i'd honestly braced for the insane dealership markups and the bizarre offers, but i didn't get that here. the actual paying part was much easier than i'd anticipated, and even when getting it insured, the guy was super honest and upfront. i'm glad that the guys i worked with were honest and no-bs, it's a really good look read more

Honda Of Covington - Auto Repair Near Me - Covington, Louisiana

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We were charged 728.00 to fix a leak, told the work was guaranteed, the leak was not fixed. When we brought it back, they said they couldn't fix it, and attempted to charge us a few hundred dollars more. we brought it elsewhere to be fixed, and they've refused to refund us. read more

I got this text from HoC this morning: Hello Petunia (it's her car), this is your Service Concierge with Honda of Covington. Thanks for allowing us to service your [ride]! Is there anything we could've done to give you a more excellent experience? My response: "Ha ha ha, I guess you could have come and picked the vehicle up, then dropped it off to me...or filled the tank, like any of us can afford that. Nope, you guys have been excellent to us since they day we bought the car. I still remember the name of the first dude that serviced our ride, if that tells you anything about how much we appreciate the service." We bought our ride from these folks in 2018 and have been super-happy with the service department since. My kid had bought a car from them the year before and the finance guy, Micah, still remembered my name...and the model of the car my daughter bought. That's customer care. Or, maybe I was a sucky customer and memorable for my level of suck? Nah. read more

Honda Of Covington - Micah says, "hey, Ash!" - Auto Repair Near Me - Covington, Louisiana

They offered me $23,000 for my 2022 Nissan Frontier with 15,000 miles on a trade in. The Kelley Blue Book Value on a trade in was $26,500 - $29,500. Car Max offer was $29,000. read more

I bought my first Honda there. It was a great dealership but not anymore. I wonder if they are under new management but have lowered their standards. The service guys laughed at an older customer because her cruise control wasn't working. It's a shame. I was wondering why they had so many unsold cars on the lot. I think I figured it out. read more

We drove from Houston to Honda of Covington, LA just a few days after having our vehicle damaged from Beryl hurricane. We could not be more pleased with Paul M (sales) as he interface with us and was extremely patient with our weak internet service as we waited for recovery from the storm. He greeted us with caring and kind hospitality after our 5 1/2 hour drive. Both Paul and Ben C (financing) were extremely professional, personable., transparency, superlative and respectful. Paul M went above and beyond for us. I'd be willing to drive all the way back to Honda of Covington for my next vehicle purchase Way to go guys, you are setting the bar high. blessings, The Floyd's read more

Just a shout out to Gary and Tom in the parts department for getting us handled. Client vehicle was down for months. Got us the parts we needed and really "saved the day". Christian- Ocean Honda read more

When buying our Honda Civic from Honda OF Covington, we went to Daniel Green as a sales person. We really enjoyed working with Daniel. Show us the cars we were interested in, let us drive them, and make a decision. We're happy with our Honda Civic. Seems like Honda gets their cars better every year. read more

I never had so much fun buying a car than I did with Matt at Honda of Covington! The days of being valued as a customer at a car dealership are done, at least so I thought until I went to Honda of Covington. It was the overall experience from pulling up in the parking lot and the greeting we received by Matt, to the finance managers talking to us, and Ben in the warranty department educating us on new products that I did not know existed to protect our purchase. As anyone would do I talked and visited a few dealerships and felt under valued, hurried through, and just a metric on a sales sheet. Matt took the time to understand our needs, our price range, and expectations throughout our decision making process. It can be overwhelming buying a car and Matt was phenomenal in guiding us through making it truly effortless. This dealership has a wonderful culture. In fact a gentleman in the service department even engaged with us to see how we were doing I believe his name was Louis. Which was nice since I'll be getting all my oil changes and maintenance services done by Honda of Covington. If you are in the market for a car and worried about all the new day issues of car shopping, don't be. Just go see MATT at Honda of Covington, with the team there you will be pleasantly surprised. To Matt: if you happen to read this, my family wants to thank you for being a considerate and kind person. For treating us like we mattered and helping us along the way. To Management: we would not have bought a car if it wasn't for how Matt treated us. You have built an inviting culture at Honda of Covington and for that we thank you. We know that others will feel the same when they go there. read more

Honda Of Covington - 2022 Honda Accord Sport - Auto Repair Near Me - Covington, Louisiana

I don't do this often and I don't even like doing it but I am beyond fed up with Honda of Covington and it's poor service department, made worse by the lemon they sold me in my 2019 Odyssey. To start, this vehicle had to be taken in with 7,200 miles on it because the electrical system went haywire as I was driving 65mph. I was told it was a battery issue and the work was completed. Then at 7,876 miles on the car, the display screen would turn on when the car was OFF and not on when the car was on. The dash would read "loading" often but that was it. At this point, Honda of Covington replaced the navigation system unit entirely. And again I am told that the car will work properly. At some point in between here, and I'm not sure when bc I don't see it in the history I requested, as I drove across the Causeway bridge, my entire dash went dark. I couldn't see how fast I was driving or what was happening. Probably one of my scariest times driving in my over 25 years of driving! At 30,417 miles, the cars dash would flicker all the time and I was told it was a faulty gauge unit. The gauge control model, whatever the heck that is, was replaced and, you guessed it, AGAIN I was told that my car should work properly on a go forward basis. At 44,953 miles in May, as I was in Houston for dad's funeral, my radio began making crackling noises and eventually just stopped working. I was told the car was needed overnight to repair there in Clear Lake but I couldn't manage that with all of the preparation for dad's services that needed to be done. I suffered a trip home with no radio - or an occasional crackling one - and was told there was a recall for some wiring that needed to be done. So they replaced the FAKRA connector, again, whatever the heck that is, and I was told it was fine. At this point I'm over this lemon I've been sold, right? Come up to 4th of July weekend, my birthday weekend, my car suddenly starts making crackling noises again. I start noticing that when I try to change radio stations or volume from the steering wheel, the dash tells me the radio is off. But it's on. The only way to reset is to power off and power on. The crackling continues and before I know it on Saturday, my screen, again, goes dark. It intermittently returns that evening only to shut down with error messages galore as I'm driving home from dinner. Wake up Sunday, my car doesn't start. We have to wait til Wednesday to do anything with the car bc it's a busy holiday weekend at the restaurant and life took precedence over the dang car. It wasn't easy to be without the thing but probably safer than driving the P.O.S. We have to pay to have the vehicle towed to Honda bc Honda refuses to own anything only to have them tell us it's the battery. I explain time and again all of the crackling and issues with the screen only to be ignored. I pay over $300 for a battery and again, leave Honda of Covington told that my car is fine. Guess what happens as I'm driving away? CRACKLES GALORE! I can't even make this up! I don't have time to take it back (it's already 5p) and we decide to manage today. But GUESS WHAT HAPPENS NEXT?! We go outside to the car to find a flat tire. I noticed as I drove away from the dealership it said low tire pressure but figured Brent could air it up the next day. Lo and behold, there is a HOLE IN THE RIM of my tire of my car that has sat in my driveway for 5 freaking days!!!!! It goes to the dealership and comes home and the next day we have this. The dealership says it's not their fault, it's the towing company that they made me pay for even though they DIDN'T FIX MY CAR!!!!!! I'm beyond disgusted by the car, by Honda of Covington dealership, by their service department, by HONDA AS A DANG WHOLE. I've had MULTIPLE Honda's and Acura's in my life. Never have I ever been given such a run around or been sold as big of a lemon as this 2019 Honda Odyssey is. And that's it. That's my rant. I'm angry. I'm annoyed. I'm disappointed and disgusted. Don't EVER go to Honda of Covington if you want good service. Or even poor service. Because it's far worse than poor. It's abysmal. read more

Honda Of Covington - Driving with no screen. Have videos but yelp wont let me share. - Auto Repair Near Me - Covington, Louisiana

DO NOT BRING YOUR CAR HERE!!! The worst dealership I have ever dealt with. After I picked up my car and drove to Hammond that was fun. I was stuck there because my car wouldn't start. They told me to get it towed on my dime and they would check it out and charged me a few hundred more after I just paid $1200 for them to supposedly fix it. Hate is the word I never use. read more

Shout out to Louis in service and the rest of the service department. They diagnosed the trouble on my late model Civic Hybrid. They presented a reasonable solution that was not immediately financially beneficial to them but was the best for me. I cannot purchase a new car, but I'll return to them once I'm ready. read more

The worst car buying experience of my life. Please please go anywhere else. First I have the salesman David n., no customer service or people skills, slimy and only cares about money. Very pushy and demanding, rude, entitled as if you are wasting his time. This is a big purchase read more

I just brought my car into Honda of Covington for a SCHEDULED 2:00 PM oil change and was told it would be one and a half hours to get it done. Why do they take an appointment for a 15 minute service and tell me "there are a lot of people ahead of you"? No one is ahead of me when I HAVE AN APPOINTMENT. I wasted a day off by making sure I was there at 2:00. Don't use their service center schedule for any simple/routine work. The time slot you schedule means nothing. read more

Excellent no bs Honda dealer. Fantastic price on Certified Plus Ridgeline, better than new. Only had 24 miles on it when purchased. Contact Matt Vidrine for a deal read more

Left a review on Google on how my wife and I were treated. No response, just ignored. I guess they only respond to something they can or will correct, but not when they're in the wrong read more

They either have a ONE star review (Sometimes less) or a 5 star, no in between! I would imagine the 5 stars come from employees/family and the one star reviews come from the unfortunate customers that had to deal with them. My contractor recently bought a Pilot here. He said the experience was very unpleasant, slimy and he swore that he would never again deal with these crooks. Yes he did make a purchase but only after 4 hours of being jerked around! There is a reason most people dread the car buying experience and Honda of Covington is a very big reason why. read more

What a day yesterday was, took the car, a Crosstour, into Honda of Covington for an oil change and a problem with the starter motor. When got the car back 1 hour and 21 minutes later, radio station had been changed, the fuel economy had been reset and the clock advanced by over 2 hours. The car needed a new stater motor. I received a phone call at 10:38 to inform me of this phone call lasted about 2 minutes. The car put down as arriving at 10:21 and was ready at 11:42, I paid for the work at 11:44 (as per the credit card receipt) I am wondering why I had to pay $245 for labor for less than one hours labor to install the starter motor, plus why had the fuel economy been reset and the time changed. I returned to find out what had happened, but no one could answer why my car settings had been messed up and he didn't seem to care. After buying many vehicles from them I am now wondering if my next Honda will come from another dealership, most likely the answer is yes. read more

Update: I am having issues with the paint on our 2013 Pilot Touring. They previously painted the roof of the vehicle under warranty and have extended the paint warranty for roof and tailgate. Now the fenders and hood are flaking. Keep in mind it is six years old and has 108,000 miles. The service department has been in contact with the Honda reps and they are going to take care of the issue with the hood and fenders. Honda and Honda of Covington stand behind their product and treat their customers right. Can't say enough good things about Honda of Covington. Always a pleasure to do business here. I have purchased 7 cars here over the last 13 years and brought 6 friends to get their cars here some from the South Shore. The sales department can't be beat. The cars also come here for service. The service department is so good they drive from the southshore to get the cars serviced here. They are competitive on prices especially on tires and oil changes. read more

Service department horrible! People very nice but seem to never fix the problem correctly or constantly selling other repairs. On two different occasions I dropped of my odyssey off. the next day they told me the problem I authorized the repair and come to find out it wasn't the problem and still they tried to stiff me with the repair bill on the wrong diagnosis. Mechanics need to be trained better! I brought it to a dealership thinking the mechanics were little more qualified and I would pay extra. No truth to that thought process. read more

Wish I live closer to this place but unfortunately I live in New Orleans. I bought 2019 Honda Civic for my daughter to go to her high school & now she's attending LSU. The service here is overwhelmingly outstanding...the auto butler pack is a great deal, I recommend anyone to get it when buying a car, truck or van from here. I guarantee you will thank yourself later. read more

This was my first time buying a Honda. I emailed them about a car that I saw online. David Kenney quickly responded to my email with lots of information about the car including a discounted price. He kept up with me for a week, here and there, apologizing if he was bothering me. I kept asking him more and more questions and he answered them all with patience. When I decided to purchase , I showed up unannounced and he was very patient, friendly, didn't try to pressure me at all or talk down to me because I'm a woman. Actually everyone I dealt with was super friendly and pressure free. I would definitely reccomend The good folks at Honda of Covington. I love my Accord ExL read more

April 2019 I took my 2008 Civic in for it's 210 thousand mile maintenance. Kyle and Blayde did an outstanding job. Kyle was superb to work with and provided practical service recommendations for a reasonable price. I lost power to the clock requiring a key to set the time. Without asking they set the time for me. Thank you for the "value added" customer service. Kyle and Blayde are the reason why I'll continue to bring my cars to Honda of Covington. August 2019 Daniel Green made buying our Pilot at Honda of Covington the best experience we ever had. He is expert on all the features, answering all our questions with ease. He was considerate and pleasure to work with. We got an excellent price for our trade-in and on our new SUV. Brent Adams in finance was professional and friendly to work with. I highly recommend Daniel for a great buying experience, thank you!! read more

Receive an email from Honda Of Covington stating that there is a recall fro a side air bag. Call and make an appointment. Service Rep says she does not see the recall but come in. If there is a problem, she will let me know. Show up two days later and drop off my car. Five minutes later they call and say there is not recall. Go back and ask why I was not notified and they just shrug their heads. Not only was this a waste of my time, I had a friend from work come pick me up so I could leave the vehicle. Nothing from the dealership. Pitiful customer service read more

We drove from Baton Rouge to pick up our car from service. The service department had told my wife that the dealership would be open until 7:30 and they would leave our key with the receptionist. We tried to call before 7:00, but our call was answered by the recording. We tried several times and finally left a message, but no one called us back. We arrived a few minutes after 7:00 to find that everything was locked up. Very frustrating!!! read more

I'm deciding to promote one local business per week starting this week! I think it's important to support local businesses and help our community grow! This week will be Honda of Covington. Recently I purchased my very first BRAND NEW CAR. Honestly I'm obsessed with my Honda and so happy to have a reliable, safe car. Not to forget how sharp it looks, I feel stress free in this car! The guy that helped me with literally all my concerns, and listened to my needs was Cole. He was a tremendous help and if you are in the market for a car definitely go see him!! He's extremely knowledgeable, kind, and assertive. I did not feel pressure nor was he ever pushy to make a sale. He is definitely passionate about his career. Thank you Honda and thank you Cole for making these experience exciting and stress free! read more

Visiting this service department with 4 different cars since 2009. In the past year we've had 3 bad experiences. Serviced transmission in our odyssey before a mountain vacation and when we made the first big climb the car started smoking. Found the transmission dipstick had been left under the hood out of transmission. "Oops! Sorry bout that" is what we got. Brought same car back for scheduled tuneup needing spark plugs. Was informed that the plugs were fouled because we needed new piston rings. $4700. Asked if they checked compression in all cylinders and was told yes. The spark plugs were 100k miles old. Had them replace plugs and drove home. Tested compression which was fine. No oil consumption. No need for piston rings. Brought son's civic in with intermittent (over 6 month period) problem of AC/heat not turning on at times, including blower not blowing. Was told $1100 evaporator core. We picked the car up and took it elsewhere knowing the core was fine. A bad core may leak and low pressure won't allow the compressor to turn on but it absolutely has nothing to do with the blower fan turning on. $20 relay was the problem. Called them out about both bogus diagnoses and got zero reply. Dead silence. These people are obviously attempting to con me out of money for nothing. I'm done with them. They don't want my business and I don't need their lies. read more

I had leased two vehicles from this dealership in the past. After last experience, I will never go back. Customer interaction is not genuine. No straight answers, deception, psychological manipulation tactics. Interrogation room. I wish I had my time and nerves back. All I can do is not go back. These are dishonest people. Either management doesn't know what the sales people are doing or they are directing them. Either way it's not a place I want anything to have anything to do with. They took the license plate off my car that I drove there in, they bought out my lease, and put my car into their inventory without telling me. They made a mistake and tried to cover it up by coercing me into the sale. And they kept denying it. When I called to talk about it; what I got was a lot of posturing and argument. read more

I went here to pickup my first ever Honda vehicle. The sales Consultant Paul Montoya was beyond polite. He greeted us in a very friendly manner by offering us coffee or water. Then he explained everything about my vehicle. He was even kind enough to go over all the little details about it and answered any questions I had. Once I got back to my house Paul made sure he called to check on how my drive home was and how I liked the new vehicle. He even answered another one of my questions on the phone. Overall, my visit here was awesome. Paul is a very polite and professional man. I highly recommend him! Thanks Paul! read more

Called about getting our oil changed with a coupon and asked if they would honor it even though it said synthetic and all I needed was conventional 10w30. The service man I spoke to said sure no problem bring it in. I brought it in gave them the coupon and they attached it to my ticket . About an hour and a half later the car was done and when I went to pay a different person said he would not honor the coupon and the oil change was regularly $80.00. Then he said he would discount it to $57.00. Both of those are obnoxious prices for a conventional oil change. Had to get the service manager involved to get it fixed which he did and he was very polite while the whole time the service person was telling him not to do it don't charge me what I was quoted. Very disappointed in the experience read more

Completely inept at service after the sale. They love to out blame on other departments for their screw ups. If you are price shopping, use Truecar first and get them to match the price for whatever car you choose. Watch for them to add hidden costs to the sales order. read more

Last Friday I purchased my brand new Honda Accord! I am a total Honda fan, in fact this is my second Accord and simply love these cars. Totally dependable, stylish and super performance. Even better was dealing with My salesman Paul Montoya In sales for the second time, Paul got me the deal of the century, not only the sales side but the financing side. I love this guy and my beautiful 2019 Honda Accord! Thanks Paul for making another great deal! read more

Had been shopping for a good used car for my daughter. Found one on their website and called the dealership. Spoke with a Mr Richard O'Connell. Told him what price range I needed it to be in with TT&L. He called me back shortly after with an offer. Set an appointment for the next day to look at the car. Had everything waiting in case I would buy then and I did. In and out in about 45 minutes. Worth the drive from Baton Rouge area. read more

Worth the drive to buy a car here from Southshore or anywhere! Tony the manager is ETDBW! Best deal in area by far and fair trade value too. Danny is a great sales consultant too! Love our new Honda CRV 2020! Anthony in finance was pretty awesome too! read more

Honda of Covington salesmen are truly caring and professional - and are concerned about you being happy with your decision and purchase. I have had now two car buying experiences at Honda of Covington, and they have both been spectacular. They really make an effort to ensure you are happy with your Honda even after the sale. Paul Montoya, who I do business with at Honda, is excellent. He is always focused on making sure I am comfortable and that I can find something affordable. He goes ABOVE and beyond to sell me great cars at the best possible price. Paul Montoya makes every effort to be with me every step of the way even months after the sale. read more

They are always helpful & make sure all my questions are answered/ no pressure when looking at new cars either.

Came over the bridge from the south shore at 5:30pm on a Friday and my low pressure gauge lit up. I googled them, called and the service agent said come on over - even though they close at 6:00. They found a nail and fixed it. I was back on the road by 6:00. Thank you for the great and pleasant service! read more

Inquired about a 2015 Mazda3 i Grand Touring from here that was reasonably priced, but at the time of sale, an $800 reconditioning fee and $400 document fee were added. I asked them to bump down the price, and my salesman Payton was all but helpful, insisting that the price was the price, and that was it. But then, for some reason, I came back expecting a different result from another salesman. I then spoke with Robert, and, at first glance, he was better. We took the car for a test drive, and when it came time to talk about the price of the car, the same fees showed up. After much shade from this representative involving him moving money from one fee to the other to create a convincing "deal", we talked him down to about a $400 reconditioning fee, which is still ludicrously high, and the $400 document fee which I found out, after some research, is $200 higher than the limit for such a fee as defined in LSA-R.S. 6:969.1 section 2a, yet they insisted that it was the price that all car dealerships charge in the area. My mother and brother both purchased used cars in this area and were not handed a reconditioning fee nor a document fee exceeding $200. There were some imperfections in the car that I was unhappy with and considering the high reconditioning fee, I told him they must be fixed before I purchased this car. He told me he would call me back when these minor imperfections are fixed. And I still have yet to hear back from him. This is unprofessional behavior. Buyer beware. read more

I was a cash paying customer for over 15 years and even went back for service post warranty because I trusted this dealership. Two weeks ago (May 2019), during an oil change and car wash, an employee stole over $100 worth of stuff out of my car. We immediately noticed and they took our name and never called us. A different service manager called the next week to see how our service was...um, pretty bad! He said the detail manager, who is the only person who can pull the tapes (highly doubtful) is on vacation and would call me Friday, Monday at the latest. Well, it has been one week since that Monday passed and not one call from Honda. The stolen items can be replaced, and I get it if you couldn't see anything clear on the camera - I'm not trying to have anyone fired (although what low lifespan do they hire that steals from the CUPHOLDER?) - it is how MANAGEMENT dropped the ball repeatedly and offered no remedy. This is how they treat a 15+ year loyal customer, shame on Honda of Covington. I'll never be back and be screaming this from the mountaintop. read more