My partner and I both got our lasik surgery through this location. All the staff have been amazing…read moreand so comforting. The procedure was painless and very quick. They walk you through the entire time. I would highly recommend to anyone and have already done so with all my friends!

My experience with The LASIK Institute was incredibly disappointing and, ultimately, a complete…read morewaste of time. I initially scheduled a consultation only to receive a phone call the afternoon before my morning appointment informing me that I needed to reschedule because the office had decided to hold a staff meeting during my appointment time. As someone driving several hours away, arranging childcare, and coordinating time off work, this was frustrating, but I accommodated the change. At my rescheduled consultation, I was told to expect the visit to take 45-60 minutes from check-in. After waiting well over 45 minutes without being seen, I politely approached the front desk for an update. One receptionist, whom I believe was Arianne, looked visibly annoyed that I approached. While assisting another patient, she turned to her coworker, looked directly at me, and said, **"Can you see what THAT WOMAN wants?"** The tone and body language were unmistakably disrespectful. Thankfully, Tokenya handled the situation professionally, smiled, checked on my appointment, and treated me with courtesy. Kay completed my scans and was pleasant throughout the process. The optometrist thoroughly explained everything, answered all of my questions, and even patiently answered my child's questions. Because I was concerned about my astigmatism, he reassured me my eyes were in excellent condition, had zero concerns, and repeatedly told me I was an excellent candidate for LASIK. He and Kay were the highlight of my experience. I scheduled surgery for the following week and completed payment arrangements. The day before my procedure, I received another call informing me that my 10:00 a.m. surgery was being moved to 2:45 p.m. because "the surgeon doesn't even come in until 1:00." Again, I had already arranged time off work, transportation, and childcare, but I accepted the change. On surgery day, I arrived on time, completed the repeat scans, and met with Dr. Carr. He reviewed my eye measurements, discussed the risk of long-term dry eye, spent time discussing politics, and told me that although my eyes looked "pristine," there was a possibility of chronic dry eye after LASIK. He explained the risks and concluded by saying the decision to proceed was ultimately mine. After carefully considering everything, I told him I wanted to move forward. His response was, **"I'm not comfortable doing the procedure. I'd be happy to have you see my friend and colleague, Dr. Soeken, for a second opinion."** I was stunned. To be clear, I appreciate a surgeon refusing to perform a procedure they aren't comfortable with. Patient safety should always come first. My issue is how this entire process was handled. If the concerns were significant enough to cancel surgery, they should have been communicated before I rearranged my work schedule, coordinated childcare, drove several hours, and arrived expecting surgery. They also should not have presented the decision as ultimately being mine if the procedure was never actually an option. Instead, I dealt with repeated rescheduling, unprofessional front desk behavior, and invested significant time and money preparing for a surgery that was canceled only after I had already arrived. The overall experience was disorganized, poorly coordinated, and left me with absolutely no confidence in the practice. If you're considering LASIK and have to travel, arrange childcare, or take time off work, understand that your consultation--and even your surgery--may change with very little notice. Based on my experience, I cannot recommend this practice.

Really rude phone operator. Will cut you off while you're speaking. Only doctor's office that…read morewill automatically cancel your appointment if you don't call back to confirm.

Excellent and compassionate service! I took my uncle, who is…read morein poor health with very limited mobility, to Triangle Visions for his eye care. Natalie was incredibly patient and creative in working with his limitations. It is unfortunately rare to find medical professionals who are as caring towards disabled patients as Natalie was for us. She helped us through each challenge with a smile and an encouraging word. The entire staff at Triangle Visions is so friendly, from the security guard and receptionists to the optometrist herself, but Natalie deserves special recognition for making our appointment a positive experience.

I've written a previous review but wanted to add a new one to recognize great customer service…read more Over the weekend, the right temple on my eyeglass frame broke. I tried gluing it twice with two different types of glue but neither one worked. I went in on a Monday morning and the optician looked at my broken temple, went into the back, and pulled out the exact temple for my Nautica frames. Who would have thought it? She put on the new temple onto the frame. I told her I am happy to pay for it and she just said, don't worry about it, she just happened to have that piece lying around. Now that's great customer service!

I reviewed this firm on June 20 and got a response from one of their folks on June 23. She said…read morethat she would reach out to me, and I emailed my phone number so she could call. She emailed back that my issue has been passed up the chain to management. I'm waiting.... As of this writing, June 30, I have not heard from them. Avoid this company. They cannot even navigate their way to make a phone call.

I had a procedure to clean up my cloudy right eye lens, all went very well now I can see clearly…read more Thanks for fixing vision.

Updating my earlier review from last year. Just had my third annual eye examination with Dr. Gupta…read moreand the staff at Triangle Eye Consultants. I had Nadia as my technician. She prepared me for my consultation with Dr. Gupta. She was very friendly, professional, and thorough. She asked detailed questions about my eyes, diabetes, and overall health. I read the eye chart with her and completed several vision tests. She also applied the eye drops needed to dilate my pupils. Afterward, I waited only a short time while Dr. Gupta reviewed the results of my examination. Like my appointment last year, Dr. Gupta was exceptionally well prepared, friendly, and professional. She examined my eyes using a modern slit lamp microscope and explained everything clearly in terms that were easy to understand. The office is modern, spotless, and equipped with the latest diagnostic technology, giving me confidence that I'm receiving excellent eye care. They also coordinate my care with my UNC Health primary care physician, Dr. Joseph Williams, which I greatly appreciate. This was my third annual appointment, and I am just as impressed today as I was after my first and second visits.

Over The Top!! What a wonderful team from the front desk to the tech , who did most of the work and…read moreDr Sikes , who took the time to explain how to handle the early glaucoma, cataracts And the epi retina membrane issue i have had for a while.. I don't need to go to Duke Eye Clinic hopefully for a few years cause these people have my back.

When my last optometrist dropped the insurance I carry, I was not looking forward to having to try…read moreto establish care somewhere else but this place made it seamless and easy. They take more insurance plans than most places in this area and their provide exceptional care It took a few weeks to get in but the exam and fittings are a well-oiled machine with the doctor doing all the testing and exam instead of a tech which was nice. Dr. Sykes is very personable and attentive. He was able to find the right type of contact lens for reading and distance so I don't have to wear my wear my readers on the top of my head anymore. My husband goes here as well and they were very patient with teaching him how to use contact lenses. I like that it's smaller and patient-focused-not like the huge doc in a box places. I'd definitely recommend if you're looking for a place for all your eye care needs.

Service: Front-5, Staff-5, Doc-5 Lobby: 5…read moreParking: 5 Date/Time: 3/10/2026 Doc: Dr. Melissa Ogden Going on 6 years with Brier Creek Vision Care and they just get better every visit. After Nakagawara left, I was paired up with Dr. Durham and then Dr. Ogden who is really good and thorough! She explains everything and waits around for questions like you're the only patient she has. If she finds something in your eye that doesn't sit well with her, she makes sure she's satisfied it's safe before she sends you on your way. The staff are all so friendly and helpful. The front desk, intake and even checkout, all seem happy to see you! Their communication vehicles include not just call in but also texting and email. The texting option works well even with scheduling an appointment. You really can't go wrong trying them out! If you're paired with someone that the personality doesn't fit, ask to see someone else next time. They really do a great job getting you comfortable. Highly recommended!

Get rid if the " new patient package" that it appears one HAS to complete before deigning to…read morearrange for an appointment. The Personal details required far exceed that needed for a straightforward eye examination and testing. There is NO need for one to supply detailed medical Information on family when it is only ONE person requesting a simple eye test and is considered very intrusive. If for reasons found at a later date then, and only then, would one need to provide further , very personal , medical Data and information ,

The staff here are great! Jessica at front desk is always very responsive and friendly. Dr…read more Canterbury is very thorough during examinations and takes time to assess the patient and talk through any concerns. We have also had an excellent experience with the optical shop - we appreciate the wide selection of frames and service from the optician .The ordering of new prescription glasses has always been smooth and we have been happy with any minor issues that end up popping up. We are very happy with our choice of eye care over the last few years.

I had an appointment today as a new patient at AEA and was more than pleased with my visit. The…read moreoffice staff and the eye doctor, Dr. Canterbury were extremely kind and knowledgeable I was greeted with warm smiles and the entire visit was seamless. I particularly liked how Mason and the Doctor explained all the tests they performing and why the changes to my vision, were actually better. I was given a new type of contact lens to try and I appreciated that. I highly recommend this office if you need vision care. Thanks again for the great care today.

I had been going to this practice for several years when they purchased Adler Optometry in Chapel…read moreHill. I have always had a good experience with the optometrists but have had issues with the opticians the past two years. Last year, my prescription was changed such that all the negative powers were entered as positive and vice versa. I had only discovered the problem after picking up the glasses late one Saturday afternoon and had to have the lenses remade once they figured out what the error was. This year, I went in and found out that they no longer supply Essilor lenses and coatings which are my preference. This is because I used to work for the company that makes the equipment that Essilor uses to put coatings on their lenses so I am well aware of the quality of Essilor's lenses and coatings. I was a bit hesitant but decided to get glasses anyway since I was there. They came in about 10 days later but I received a message that they didn't pass a quality check and they were being sent back to be remade. I got the final pair about 2 weeks later. I had only worn them 3 or 4 times when I noticed a small smudge in the corner about 2 weeks after that. I tried removing it with the cloth provided, then with the cloth and water, and finally with lens cleaning spray, always with the lens cloth. Since it wasn't coming off, I took it in thinking they could get it off but they said it was a scratch. To be fair, I did not have the scratch warranty as I've had glasses for 45 years and never had an issue and having worked in the business am aware how to care for them. To me, it seemed like a defect. The optician's exact words were, "Well, you didn't purchase the warranty so there's nothing we can do. Have a good day." And then she walked away. Well, I'm walking away from this business.

The Doctor and Everyone there were all Very Kind and Very Helpful! And they got me in immediately…read moreto resolve my eye problem!