Service was horrible ai assistant and drive thru worker were unresponsive. My fries, burger, & chicken sandwich were all cold, greasy, & old. read more

Ordered a triple comb and pre tipped $4. Burger was cold, no ketchup for the fries and when I went to take a drink of my pop to my surprise the lid wasn't on correctly and a quarter of the pop went ont my lap! If you get a tip you better make sure your customer is taken care of! Will never go back!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

For a Rally's, this is a great location. Unfortunately I didn't receive a receipt (just order receipt on bag) to be able to submit the rally's survey. There is always a very kind woman working the graveyard shift and most recently she was there tonight, 1/7 at ~1AM. The receipt says Staci but I know sometimes they don't correspond with the worker. You don't receive the kind service she gives at fast food chains anymore, let alone at that time of night. She is a keeper! Food is also good and usually doesn't take too long. Appreciate the late night hours as I get off work at 2AM most nights read more

The workers are rude I order a 6 piece mozzarella stick for my son and they only gave me 4 and after giving the receipt back they said there not going to fix it read more

I went through the drive through and ordered four Rally burgers with no cheese and a kids chicken and fries kit. The order taker said, "Do you want cheese on those Rally burgers?" I loudly and clearly said, "No!" When I got home, all four Rally burgers had cheese and no one in my house, except me, eats cheeseburgers. That's not good because the cheese was melted onto the burger so much that it could not be removed. So my wife took my daughter to Burger King while I combined the four Rally burgers into two double Rally burgers. The Rally burgers were pretty tasty to me! I looked at the receipt and I was charged $1.49 each for cheese burgers instead of $1.00 each. That kind of pissed me off, but oh well. Since when does "No" sound like "Yes"? Don't answer that. Two stars for service. Three stars for food. read more

Professional service. Fresh food. I've been going here since it was called Snap's. Friendly and hard working.

The food is excellent, the quality of the beef has gone up. The Bufords are tastier than the burgers served at other restaurants. The service is just right. Try it, you'll like it! read more

I don't know why you guys have ice cream on your menu if you never actually ever sell it. Other than that no issues.

Consistent quality and service. I think this must be the training Rally's or something because there is a high turnover but everyone is top notch. Consider myself super lucky to live close to the best location in town. Great deals on food, no one beats their fries. read more

Excellent choice after a night out on the town. I have beem to many a late night eatery in northeast ohio normally get terrible service and everything that goes along with that. After a Browns game and bar crawling the staff was perfect. Our order was totally correct and tasted awesome. The highlight was double order of breaded mushrooms. Rallys is seriously underated read more

Placed an almost $40.00 order on 3.18.2021. Door Dash delivered the wrong order. I called Rally's at 216.351.8884, the girl on the phone said the driver has not come for my order yet and should be there shortly. Guess what? Yep you may have guessed right, no order showed up. I tried calling Rally's' again about 10 times. They decided not to pick up there phone so I left a message. Guess what? Yep, you guessed right- they never called me back! Horrible, horrible customer service. In conclusion Rally's is a shady business and be warned, they will rip you off! Will never order from them again! read more

Oh Rally's how I've missed you! While I do what I can to avoid fast food, Rally's has a special place in my heart - cholesterol. Not sure how this location has been overlooked, but it is one of the better Rally's I have been to. Place is clean, employees are friendly, orders are accurate, and best of all, food is hot and made correctly! Bacon Roadhouse burger was excellent! Cinnamon apple pies were quite good too. But this being fast food, I really can't in good consciousness give it 5 stars. Does that make me a food snob? Do I care? :p read more

Food is great for the money you pay form. It's no gourmet meal and it's yummy slop. What do you expect from. A place like this it's gonna be grease slop and that is good once in awhile. I went here as a kid and loved it. I just moved back here and it's delicious still. read more

I went here about over a year ago on the late night... True enough it was a weekend out and no place to stop... I ordered the food and when I got up to the window there was another car there and the employee and car in front of me were arguing pretty profusely lol! Make a long story short the employee came out the store the manger hand to come outside to hold her back from the customer! I never got my food and I have never been back... so that's that smh read more

You can bring your bike when ordering. Service is fast and courteous. Fries are the best!!!!!!

Went through 2 am on sat morning .Bacon raw uncooked on my burger . Took bacon off and ate burger. Big mistake . Vomit and diarrhea now going on to Monday morning . Never ever will I eat at this place again. The food needs to be cooked !!! read more

Got there when it was super busy. They got our order and set us on our way pretty fast. Got 4 roadhouse burgers, 2 bacon double rallyburger with cheese, 3 large fries and 2 large pops for about $30 which is pretty not bad since we got extra stuff on them too. read more

I generally like Rally's simpler burgers -- they get carried away for my taste with some of their elaborate combinations. Service is good at this location. Food prepared well and quickly. Nice, convenient location for those fast food cravings. read more

First time ever eating here and probably wouldn't go back if given the choice. Not this particular location, but any in general. The food wasn't terrible but the portions were very small for the price. read more

Just not feeling Rally's. someone got takeout for me in 2012 and I even refused the soda. Just. not feeling. it.

The ladies here are always so nice. One drive thru attendant even told me to let her know if she can help me with anything on the menu or suggestions. Awesome if you have the munchies too. Only place with Strawberry Fanta. read more

If you go during the day, you'll get great service. Polite staff. As soon as the night time crew comes in, stay clear of this place. The people taking orders are so incredibly rude. The night time staff always seems to mess up the orders too. read more

Rude people,the one"manager" kept ten dollars of our change and then agured about it.when I asked for the manager she said "unlucky for you I am the manager"I got a number to call which is just a recording and nobody calls you back. read more

The employees are extremely rude and don't even bother to say a word to me when I see them a the drive thru window. They have messed up my order s more times than I can remember, my friends have said that there orders were also messed up when ordering food from this rally's. The only reason to even consider going here is that it is the only place open on late hours. I would recommend going to s packed Taco Bell at night instead of this place read more