Fantastic customer service at this Ralphs! My husband has transferred all of his prescriptions from CVS to this Ralphs pharmacy. Skilled, pleasant and fast pharmacy service! Today I accidentally left a bag of groceries in my cart and came back 20 minutes later to try and find. Store Manager Michael was so helpful and actually replaced missing items. Don't see kindness like this very often! read more

Well, This is my closest Ralphs now since i am a new resident relatively in Fountain Valley. I came to this store a few nights ago to buy my early food and goodies for a Superbowl party i am having at my house Sunday this week. Bought all my liquor and food for my guests. A few things were on sale with my Ralphs card. Every week Ralphs have sales on the most important items needed. Great staff here and good produce and deli place. Love it here, I have been shopping here a long time off and on. Cheers to my nearby Ralphs. read more

I wouldn't normally review a grocery store, however the customer service here in my experience has been so exceptional, I felt compelled to let you know about it. Unlike Vons on Harbor and Stater Bros on Fairview, the employees don't seem like they absolutely hate their lives. They're actually quite friendly, very helpful, and dare I say even genuine. From the greeting as I walk in, to the random offers of help to find things as sometimes walk aimlessly down the aisles, to the almost immediate assistance as I struggle with those damn self-check out kiosks, a Ralphs employee seems to always be there to better my shopping experience. Let's face it, the prices and specials are pretty comparable regardless of which of the big name grocery stores that you go to. So while this one is certainly not the closest nor most convenient to my home, I'll often go out of my way to patronize them based on principle. The only drawback is that they still require a membership card for deals, but I'll let that slide. read more

I like everything about this store. Location, the people who work there are as good as if not better than any retail establishment around. I especially like the hours. I have one, maybe two issues. One is minor and could be fixed with an inexpensive lawnmower muffler. The machine used to do the floors, the employee starts this jalopy up about thirty minutes before closing most nights. Indoors. An internal combustion motor with a bad or non existent muffler is above the decibel level for hearing safety. Not to mention plain irritating. I read a review last week about a guy who was turned away at 12 59 one minute before closing time. I understand both parties frustration. But the whole reason for the store or any retail establishment is, and this is not rocket science, bring in customers! The employees are there for customers. Not turning them away. I understand wanting to go home after a shift. I'd be willing to bet that accomodations are made for employees to be payed for closing up shop for the day. No shop owner that I know or know of turns away the whole reason that the establishment has for being there. Customers are key for all things in any retail store. Hence the statement about the customer being right. I have been turned away at exactly 12 45 more than once at this store doors locked. While people are still shopping. Which is another hot item by itself. From a prisoner sort of view anyway. If closing at 12 45 is closing time I believe it should be stated. I understand too about the slow shopper but I am not. I also understand about the loitering and they wait for closing time for the neferious things things they may do. I would hope the retail clerks union would be sure employees are getting paid for closing up the store and not have to work for free after one am. Nah, Abraham L. Took care of that issue with a war. So I know they are getting paid. So why are we not able to shop during hours posted. I didn't go hungry, I wasn't even all that put out over this. But hey, what's that building there for? read more

The young man from the Sushi station named Jack he was the most friendly and patient Sushi Chef I've ever run into and the Sushi was so freshly prepared and tasty! I definitely will come back in the future. read more

This is worst managed grocery store I have ever seen. There is literally never anyone at the meat counter. I have stood there for over ten minutes on multiple occasions and even opened the back door to yell for someone and nobody is there and nobody cares. Same thing with the front desk which is "manned" by the manager. Occasionally I'll attempt to cash in a lottery ticket which needs to be done at the front desk. The manager is hiding in his office and rude. It takes forever for him to finally come out and help. If you're busy then have more people to help the customers. It's a shame because the produce is really good at this location and the checkers are friendly. But the management ruins it. read more

Came at 12:55 all doors where locked lady was very rude they are suppose to close at 1 I understand I came close to closing time just wanted to grab something real quick very disappointed how I was treated tonight. I usually come to this Ralph's a few times a week since I live near by but I won't be taking my business here anymore. read more

I love their scented Sugar Cookie Candle. So good. read more

Ralphs - Convenience Stores Near Me - Costa Mesa, California

This is my favorite Ralphs. They have everything here. The produce section is fresh, organized and beautiful looking. The selection in this store is on steroids and I love it!! It is colorful, clean and I always feel upbeat when I am in here. Some other Ralphs I just do not feel that way. I believe it has a lot to do with the employees too. I always find the people that work here are really nice, helpful and happy. I actually look forward to coming here which is odd since grocery shopping is on the bottom of my list of things to do. Do not like grocery shopping at all or live in this city but come all the way here to shop at this location. Thanks Ralphs! read more

Fantastic Peeps To Be Around,Healthy & Delicious Food,Products...Just You Need To Come & Explore...Healthy Quality Shopping Time! Be Blessed..Be Safe! read more

Was going to spend 150-200 on some flowers to be made. Lady that makes the flowers tells me supposed to give a 24 hour notice and otherwise has to charged me $15 extra. I told her I didn't mind. She seemed bothered and just wanted me to pick from what was already made so I left. Unhelpful people. Went to Bristol farms and they had really kind and very helpful people. read more

I just had the worst experience here ever! I tried to use a digital coupon and was told I had to have a picture of the item on my smart phone. The person who told me that was totally wrong. My husband called the store because he said the digital coupons that are clipped get associated with my Ralphs' card. The person at Ralphs verified his understanding is correct. I do not much like this store any way. The employee I spoke with was not helpful and she was short. read more

First off all I love this particular RALPH'S THIS IS A VERY WELL stocked store..they carry many different brands which I love even more so than vons. The cheese selection is great..deli has all the things you need for a charcuterie board which I'm very into making right now. Usually I have to go to 3 different places for cheese. Wine selection is very nice..store is kept very clean n organized.The Employees are super polite even when they shouldn't be.Be WARNED THERE ARE SOME SNOBBY ASS RESIDENTS LIVING CLoSE BY WHO COME IN AND ARE COMPLETELY RUDE N ENTITLED ,YOU WILL ENCOUNTER THAT IN THE PARKING LOT..LOL BTW these oc housewives SHOULD NOT DRIVE SUVS OR HUGE TRUCKS N VEHICILES..THEY DRIVE LIKE SHIT N THINK THEY OWN THE ROADS N PARKINGS LOTS..LOL SORRY FOR MY RANT.. produce section is awesome very large selections..they carry are very large selection of almond milks, and milk in general.my fav soda dr pepper with cream soda mixed that's hard to find The store is open late .sometimes homeless people mingle around but they don't really bother anyone. I ACTUALLY make sack.lunches for our homeless community so stopping by here..allows me to pass out these sack meals n water..Love this store DONT LIKE THE CUSTOMERS..MONEY DOESNT GOVE U A PASSPORT To ACT LIKE BUTT HOLES..JUST SAYING..LOL BE NICE ..TO OTHERS YOU MF 'S..LOL read more

There was a worm in my asparagus. I put the tips in my salad and once I washed it I saw this. Super disgusting I almost ate this I'm calling a manager and corporate on Monday. Utter fisgust read more

Ralphs - I came home with asparagus and there was a worm call me a Karen but I am calling corporate. - Convenience Stores Near Me - Costa Mesa, California

We enjoyed the supermarket Ralph's a few times now when visiting our son. Recently after Easter I picked up an Easter ham for $7 bucks and change. Vegetables and peas onions etc. Cooked the ham we enjoyed. But best part was pea soup. Froze some. Now my son can enjoy and think of dad. Ralph's is clean with great service. Bank of America and cvs drugstore shares parking lot. Prices are reasonable. read more

I would say the prices are better than Pavilions except they try to cheat you every time you shop there! They have at least 3 prices on many items. First is the shelf price. Than is the ad price. Finally is the digital price, you have to plan out your trip prior to going, because a lot of times you can't access the app. In store. Today I scanned an item in store. Didn't show up at register.,instead of $3 each, I was charged $6 each. Then, an item that was on sale at .99, if you buy 6, was rung up at $1.49 each, because one of the items had a clearance sticker of $1.29. WTH! Last item said one price on shelf, another under shelf and I had them on my app. Charged full price. I went to courtesy desk and spoke to mgr. I got it corrected, with attitude. This is not the way a store should be run!!! Follow-up: I just looked at my cc and she never credited me on one of the items. I purchased 7 different products. 4 were overpriced. read more

I was asked by a marketing company from Ralph's Corp to do a promotional table at this location for a non profit. We had been emailing for months and with COVID precautions they still wanted us to have the table/event. I was instructed to be there at 8am and a store ambassador would tell us where to set up. Nobody was there so I went inside. Waited by the manager booth area, finally a bagger asked if I needed help and when I asked to see a manager I got a rude "well what do you need them for." Finally after some run around manager Luis came out. Saying he was rude is an understatement. He was criticizing me that he wasnt informed and didnt know about the event even after a chashier mentioned he saw a box in the back about the event. I got to marketing folks on the phone and the manager continued to escalate and be rude and aggressive tones with me. I even asked why he was blaming me and being rude and his response was "this is just how I am, you dont know me! I am in a great mood." This went on and I asked him to call the marketing people. They ended up calling him and we did not have the event which is fine. I literally will never shop at any Ralph's ever as a result. I live in CM and will tell everyone I know not to shop at this location. I have never been so disrespected in any business by a manager or any employee in my life. This guy should be fired. Imagine working for him or if you had an issue in the store. He is so aggressive and justified it as his personality. read more

WARNING: If you need curbside pickup for health reasons, do NOT go to the Ralphs in Costa Mesa. We've been regulars for months due to our high-risk status. Until today, they've been helpful. But today just ruined everything. They brought out the groceries and loaded the trunk for us. And then, they refused to close the trunk lid. I couldn't see out our rear view window! And I couldn't get out of the car in front of this busy store. Not everyone was wearing a mask or social distancing. And we were only a few feet from them. We are THAT high risk. So...I laid on my horn to warn cars and pedestrians behind us and backed out of the parking spot and then down the lane, away from the crowd -- trunk open! The manager said that they have a NEW POLICY of NOT CLOSING TRUNKS after depositing groceries. There is no real safety reason for this. THEY HAVE PERMANENTLY LOST OUR BUSINESS. read more

I have not seen the awesome Tanisha in weeks. She greeted customers with a personalized hello and smile. The girl even knew customers by name...Wow!!! She's a clerk, but recommended great products as well. Also she would bag my groceries with care and separate the items appropriately (no meats bagged with produce) no matter how fast the cashiers zoomed in scanning my groceries. But man, once Tanisha was about to bag my groceries, but was told to do another task. I was disappointed because I got a mean female clerk (brown hair with glasses) who packed the bags too heavy and threw whatever items together. Seen this other clerk before and she's just miserable... like she'll bark at you. Anyhow, during these difficult times Tanisha made what would be a dreadful experience a better shopping experience. Maybe it's her smile, true kindness and respect for the customers. Seriously, she always glows and has an amazing aura. If she's gone, I totally understand why; she really doesn't belong at a grocery store; the girl has this level of class, courtesy and friendliness you rarely see in other grocery store workers. Man, it was such a privilege. Another good thing about this Ralph's--wide selection of products, and the stockers do a great job organizing the products. I know times are tough, but seriously most employees at this store look miserable, depressed, sloppy, and do a poor job cleaning. One guy ran while cleaning the freezer handles??? So you other Ralph's employees, TRY SMILING; we customers are going through hard times as well. Think of the doctors and nurses...if they can do it...you guys can do a much better job. read more

Well-stocked, organized, clean, updated, warm, adequately staffed AND they even a have a sushi chef to boot. Plus a make your own 6-pack with bottled micro brews for $9.99. I really dig this place. Prices are a bit higher than some competitors (Walmart, Bargain Outlets), but they do carry inexpensive Kroger brand as well, which are quality alternatives that suit me just fine a lot of the time. Only negatives are that it does get busy at times and parking is cramped. I just wish it were closer to my house. read more

Ralphs - caaaaaakes! - Convenience Stores Near Me - Costa Mesa, California

Love this Ralph's! Always my go-to store in the East Side area. Great customer service! Tony is the best!

I'm really sick of the people Ralphs hires to shop for curbside delivery rushing around every aisle cutting shoppers off just plain out rude to the shoppers who actually shop for themselves! If this store continues to treat me like my personal shopping gets treated like a worthless customer I'll shop elsewhere tell the manager if your treated rudely by these curbside shoppers I'm frankly peeved read more

Stopped into Ralph's Grocery Store on 17th Street in Costa Mesa, California around 4pm on April 27, 2020 walked into the store and picked out a loaf of bread when an employee started exclaiming that I needed to wear a mask. I proceeded to pick out another item when two Ralphs employees began following me about a foot away from my person telling me to leave the store. I told them to back away from me and the store manager and employee Luis Jimenez and Zeke grabbed my wrist pulled the bread package out of my hand and threw it down on the aisle. I picked up another loaf of bread and headed to the self checkout line. Again Luis Jimenez attempted to trip me with his foot while walking to the checkout line. He pulled the 2nd loaf of bread from my hand and told me to leave the store. The second employee called me a derogatory name (like whore) in front of the entire store and customers. I left the store without purchasing anything. I called the Costa Mesa Police filed a report for the unnecessary physical battery on my person. I met the police in the parking lot and I told them about the physical force used against me while shopping on their property. The police officer conveyed a series of false statements made by the employees to the police officers about me slandering my reputation. I have spoken to the media and plan to contact an attorney. read more

Great crew Time after Time More community market with lots of stuff Very progressive products sometimes read more

The store itself is ok, well stocked and cleaned. I just had a worst cashier though. Her name is Erika and she has some attitude issues and 0 customer service. I put in my number for the rewards card and for some reason it didn't work. Instead of telling me that, she just told me my total and I proceeded to payment. I got the receipt and the blueberries that were supposed to be 4.99 were 7.99, I asked her why and she just aggressively responded "you should have a rewards card to get discounts, go to front desk to get one". Like what the hell is your deal, lady? At last she gave me 3 bucks back, but it was just an awful experience. Definitely not checking out with her again and probably skipping this Ralph's store altogether. read more

Let's see: - No more double coupons. (sorry, but having a $.75 coupon, then them adding $.25 to it does not make it a double coupon!!!). - Long lines. - Being out of most of the promotional items on a consistent basis. Then asking someone about it only to get an indifferent response. - Unfriendly checkers. - Insane people driving 30mph in the friggen parking lot when you are trying to back out of a spot. Yeah, I made my last visit to Ralph's last week because I had a gift card. Never again. Maybe one of the larger ones so I can actually get what is advertised, but not this location. read more

I stopped shopping here because a women that was a stocker to me came to me in the store and yelled at me that employees told her that things that were not true. I am now being slandered on social media by people that would only know this if the employees told them these lies. Now I don't know what too do. Truth be told Posh and employee there only knew that this women was my stoker because I told her in confidence. Posh would also bribe me with free groceries if I filled out surveys for this store and mentioned names of people I did not even have contact with. She told me they knew she was doing this so they could boost their ratings. I finally refused to do it anymore and then she got mad. So Ralphs should look at your own employees and your rating are false because she has done this to other shoppers and she also told me that others refused also. This store employees some employees that are dishonest. read more

Routinely closes early in the evenings and will stand at the door and turn you away before they're supposed to be closed. Staff member who worked in the back was quite rude and tried to throw his weight around when telling me to get out read more

I'm surprised that more people don't love this store. The staff is always friendly and the store is tidy and well stocked. In the unlikely event that you can't find what you need, manager Luis will bend over backward making sure you get exactly what you need for that special meal. I've long been a fan of their produce department. They have such a great variety of organic produce at low prices. It's also a convenient location with good parking. read more

I was in the store today and Edna helped me out. I was looking for more rotisserie chicken and she went to the back to get some more. I appreciated her outstanding customer service. Thank you! read more

Love this Ralph's, never a bad experience here. Food always fresh and it's never packed when I come so 5 stars!

I've never had a complaint about this spot other than it doesn't have the adobo seasoning that I've been searching desperately for. Also, since they stopped letting selfer checker outters check themselves out if they had alcohol I've been buying my wine here here less often, but... that's probably a good thing right? Also, I love that I can always get parking right up front, and their produce is cheap and pretty good quality. I do wish they had a better selection of quacamole tho, and better vegan options. But, that's what trader Joes is for. I come here mainly for the snacks, and produce, and I'm rarely disappointed expect for with the cost of the pretzels which never seem to be on sale :/ read more

Ralphs - Nummy nummy produce, and a few vegan options. Made a bombie-rito ;) - Convenience Stores Near Me - Costa Mesa, California

Was just there to return cat food that I had purchased the night before at a Ralph's down the street and once I waited 15 min in line and it was my turn the blonde cashier wearing the t mobile shirt working there tonight at around 6:30 pm was extremely short and rude with me. I work at a grocery store too and I have the same position as her and I would never treat a customer the way she treated me. I had the receipt from the night before and the original card it was purchased with. When I told her I had the return and explained briefly what was wrong, she gave me extreme attitude and told me that she can't except the return because it wasn't purchased at that location. I asked are you sure? That doesn't seem correct. And she said with a disgusted tone yeah we can't take this return. You have to take it to the store you bought it. Then I make an extra stop at the Ralph's down the road just for them to be like yeah we are a chain so you could actually return at any Ralph's no matter what Ralph's you purchased the item at. What a headache. I wish more employees in customer service actually knew how to correctly give good customer service. Pretty dissatisfied and disappointed. Ralph's on 17th st. needs to do better and having knowledgeable employees. Im not blaming her I'm just saying she could have done way better in handling this situation or at least asked a supervisor. Duh. read more

Good store with good selection of everything and a decent selection of fresh organic produce at reasonable prices. Quality of fresh food has always been good, not disappointed. They recently started direct curbside service with no need to use an outside vendor like Instacart (they are horrible). We have used Ralph's curbside several times now as we are "high risk" and it's been such a blessing during this pandemic, thanks Ralph's!! read more

Poor Customer Service from the cashier lady in the 15 items or less I was helped by a rude women named Lauren H who honestly didn't care how she treated people I don't understand why people choose jobs that require customer service jobs but lack customer service experience if you hate your job so much let someone else have it don't take your hate out on us customers who come in a great mood just to leave in a crappy mood because of your poor attitude Ralph's needs to do better with there employees training in customer service read more

Stay Away! Go to Von's Down the street! I went in to purchase 5 Packs of Diapers. I wanted to use 5 Manufacture Coupons. If the cashiers aren't trained on their coupon policy, so be it... But the FRONT STORE MANAGER limited me to only use 4 coupons! He should know the coupon policy. Ralphs Coupon Policy states "Coupons will be limited to no more than five (5) paper manufacturer coupons for the like products, each coupon value considered one (1) coupon in the same transaction. The cashier advised me that the reason they are limiting me to using 4 coupons is so that other customers can purchase the diapers as well. (At full price) I am a mother of 2 trying to purchase diapers. I'm not trying to take advantage and take Ralphs to the cleaners. Just merely trying to purchase diapers at a discount. Ralph did not value me as a customer. They do not follow their policy and lost me as a customer. Such a horrible experience! I will definitely take my business elsewhere! read more

So I have been a customer at this location (17th st Costa Mesa) for many many years. Today I witnessed the most unprofessional behavior from the store manager. A courtesy clerk (young man/new hire) walked up to the front and a few employees asked where he was as they were looking for him. The mgr calls him over and in front of everyone/customers he reprimands him. After the reprimand he yells "now go!! Go on!!" The young man starts to bag groceries. The mgr then calls over another mgr and in front of everyone yells ".. come here! Watch this kid (pointing his finger at him) watch him he was in the bathroom for 30 minutes! He does that again., send him home ! Or FIRE HIM!! This was in front of everyone! The humiliation this poor young man endured! This unprofessional behavior can not be tolerated! If anyone should get fired is this mgr!! At least demoted! You list my business! I'll go to Bob's down the street! SG read more

I love this Ralph's! Cheese bar, sushi, and let's be real boars head is the true hero here. I'm here almost every other day for one thing or another. I've taste tested cheeses and laughed with sandwich makers. People who post anything bad must be rude humans. I didn't even think to post aside from me checking hours (I work late) and saw that It was three stars! (Gasp!) how dare my favorite store be under 5+ ratings. I've been there when the butcher has closed and with a smile on my face asked if I could please get meats and got fantastic service because I asked nicely as he's closing up. I love traders and sprouts but this is my store because of the quality and service. And if any people have had issues ask yourself... "am I the asshole?" read more

in the last week Jordan Bogart is a natural leader and the most helpful person I have ever met in my shopping experience and can't say enough good things . He really brings back enjoyable shopping experience that Ralph's has always tried to portray . read more

If ever there was a zombie apocalypse I would head to Ralph's. They have everything thing there and you could hold up there for years.