Manager Yoli needs to manage the staffing in the deli, cheese, bakery & fresh fare better. It's not the employees' fault. This is inefficient and ineffective management. The deli for example have one person who regularly jumps between the busy deli & fresh fare sections while the other employees are standing in their adjacent sections like cheese and bakery without any customers and not helping the deli section when there's a long line of people. The deli employee then needed change for the register and nobody came to help or cover so she went away to get cash for the register. Unfortunately this isn't one off. I've been here at different times of the day as this is my local grocery store and have witnessed this repeatedly. Several of these employees were vocal about how they've asked the manager Yoli for help and she doesn't care. They say they're told by Yoli to stay in their sections and not help each other. Either staff the busier sections with more than one person or allow nearby employees to jump in and help. Inefficient managing. read more

Check the sell by dates! Purchased Kroger Whipped Cream Cheese on May 16th. It turns out the sell by date is MARCH 22! Will return for a refund. Last time I spend money with this company. read more

Huge store, well organized and stocked. The customer service can improve. Ample parking

I always shop at this store i pay over 150 every two weeks. The cashiers know me and see how big my cart is always i like to use slefcheck out but today 5/17/26 @ 12am i got followed home by a male employee the employee was a young white boy. At a stop light he started to honk at me and told me to go back and pay for my stuff i was embarrassed read more

First time I have ever wrote a review for a grocery store but here goes. I have been shopping at this Ralphs on Hawthorne for close to 20 years. Today, I was overcharged by $11.50. At first, I noticed I wasn't given the special price for buy 3 at $7.49. So, when I mentioned it....Sue first tried to tell me I was wrong and then when I showed her the sign, she said I was still wrong because maybe the price wasn't for all the choices. However, it was and then she tried to tell me it was some digital coupon which made no sense. She left for a bit, came back, and then took the signs down that had that price and then finally proceeded to refund me my $11.50. I know mistakes happen and geez at least own it an apologize. Check your receipts. There is a lot of overcharging going on. Very disappointing experience. read more

Big brother security cam and poor quality AI security system makes self check out infuriating. Avoid if you don't want to have a miserable experience. read more

Ralphs Fresh Fare - Big brother security cam at self checkout - Grocery Near Me - Rancho Palos Verdes, California

Best Ralph's and Staff on the hill. There are tons different international stuff as well.

I absolutely love grocery shopping at this location!! With their organic fruit, vegetables and meat; I know I will always find Quality choices. I especially like to acknowledge and thank David Clemont, I had notice a few times people on their iPhones talking about digital rewards, and noticed signs of digital coupons rewards. I decided to download the app, I was having trouble understanding it, and I asked staff member for assistance. She then asked David to help me, he was very polite and patient, we were done very quickly. I am glad I asked for help!! Staff at this location is very nice and always eager to help!! Thank you Ms. Donna! Teresa read more

I love this location. Everyone here is super helpful and friendly. I shop here every day as an Instacart driver. Great job , guys!!

Whoaaa, this was a beautiful Ralphs located in the hills near the Golf Course. They offer more than what a normal Ralphs has. Huge selection of cheese, olive bar, meat counter, bigger hot food section, seating inside and in the middle a Starbucks. After reading others opinion here are my final thoughts; this particular location has a beautiful view and is located near the estates. They made this store special and yes the prices will be higher shopping in Palos Verdes then Panorama City or Covina, Ca. Also, you cant get mad at a grocery store for not having anything in stock during covid a bit ridiculous to blame a company. It was the entire country that was being selfish. read more

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I am writing this follow up review concerning one specific department in the supermarket. First of all, let me begin this review by stating, I have been going to the supermarket for over 20 years. So, I think I have a pretty good understanding about the overall staffing and operations of this market, at least from a customer's perspective. This review is directly focused at the meat and fish department. The reason I am writing this as a one star review is that there is a fact that all customers need to know. That fact is, they will no longer cut your fish or your meat without charging an exorbitantly high fee. This is completely ridiculous! Every other supermarket in the area will happily cut your fish or your meat down to size. Ralphs no longer does this. For example, I quite frequently go in to buy one pound of fish. What is going on in recent times is, if I ask to buy one pound of Atlantic salmon, I'm told by the person manning the fish counter that he will not cut it for me. My only choice is to buy whatever size is already available. If I want to have the fish cut, the price goes from $12.99 per pound to $31.99 per pound. That is the price I was told the last time I asked to have my fish cut. Ridiculous!!! You wanna lose customers, this is the way to do it. This is just an FYI for all you potential customers out there. Keep it in mind if you hope to buy a specific size or amount of fish or meat. read more

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Been shopping at this location for years. The market is fine, but I'd be wary about the cooked food. Bought a 8 piece fried chicken deal and found it dried like wood. I don't plan on buying their cooked food again. read more

Nice and clean store with plenty of parking in a private lot. Prices can be a bit high, but they sometimes have some pretty good deals with items on sale and coupons on the app. I find the layout a bit weird in that the bakery and deli sections are beyond the checkout registers. read more

This is my local Ralph's. They have a good selection of grocery items. I usually order grocery pick-up which has been okay depending on the picker. I've received produce that was bruised or old looking, which I've gotten a refund. The pick up option has been smooth and staff is nice. The pick up area is the 2nd driveway off of Hawthorne Blvd and you'll drive straight. There are 4 spots to park in where you will enter the spot number in the app. I usually wait 5 minutes or less once I've confirmed that I've arrived. read more

Their pharmacy has always been excellent place to pick up. I have been going there for many years and have chosen not to go mail order. I love to see their charming pharmacist, especially Eric, he always makes me smile. He wants to make sure that I am completely happy with their service, and make sure that if I have any questions to reach them. I'm truthfully thankful for employees like Eric, I hope your employer knows how valuable you are!!! Happy Holidays!! Teresa read more

I like a lot of things about this supermarket. Most of the staff are nice. I like the Murray's cheese dept (now owned by Kroger?) Good parking situation. It's great to have this supermarket oasis on the peninsula. The loss of one star is that they sell The Epoch Times. That's not a fair newspaper and should not be sold next to the Los Angeles Times. While Conservatives and Liberals should all be less antagonistic towards each other and be free to think what they want... having this newspaper in the store is like selling MAGA hats at the check stands. Feel free to wear a MAGA hat but if you push them on me while shopping, I will shop elsewhere. And if I continue to see the Epoch Times being sold alongside real newspapers, I will shop elsewhere. At least with MAGA hats, you know what the deal is. But the Epoch Times is a little more insidious because it's disguised as real journalism. https://www.nbcnews.com/news/us-news/epoch-times-falun-gong-growth-rcna111373 read more

They have ruined this once beautiful store! They stripped out the floor and left it with all the glue stains, and other dark stains. Spotty and looking like a store in a depressed area. Isles have been built up high and moved closer together, so when they put isle displays in isle, 2 people with their carts can't get by. The store is dark and depressing. Can't reach many items since shelving is now higher. Even produce is darker and depressing. They never have the self checks open where most people park in front. Alcohol is now in the Pharmacy - perhaps they think one should swallow their presciptions with wine or alcohol! Makes no sense, but the rearrangement of grocery items does not make sense either. Will no longer go here except to get my prescriptions and maybe one or two items Pavilions does not carry. All the regular people in pharmacy are gone, so nothing much to stop from changing to Pavilions Rx now. Pavilions is so much brighter, more convenient and sensible arrangement of isles and room to move around! So sad to see such a decline in a once lovely, enjoyable store! read more

This particular store is my local favorite, the staff are exceptional, hard working and nice people. There is a great selection of groceries and the prices/sales are great for the most part. The recent corporate changes have been hard on the staff. You can see and feel their stress even though they try to hide it and be professional. You only need to compare the working atmosphere to the nearby Trader Joe's-where workers seem to enjoy their work more-to understand how things have changed at Ralph's. So sad to see how the workplace can crush spirits. read more

Trash location with the worst customer service I've experienced at a grocery store. The lady at the self checkout was rude and disrespectful. Not only that but she also got me ripped off. She counted 22 items when I only had 16. I'll never come back to this trash feast read more

Maybe I am bias because I grew up next to the quiet neighborhood Ralph's, but all around a great grocery store. Ralph's has a great wide selection of anything you may need, not limited to but including: - a cheese counter - hot food - a bakery - a Starbucks - organic produce - self check out - and a clearance section If you sign up as a Ralph's number, you can also capitalize on their great weekly discounts and coupons. The store is well organized, easy to navigate, clean, and has plenty of parking. read more

There's very little positive about this Ralph's. It's a strange layout. It's an overall dark place It's woefully understaffed, there are always lines The staff must be overworked, since they are not friendly at all. Go another mile north to the pavilions or another mile down the hill to Trader Joe's. read more

Their new layout sucks. Eggs in 2 areas? Butter in 2 areas? Cheese in2 areas? What idiot though out this new floor plan? It makes NO sense. Hate it. May need to shop elsewhere. read more

Community needs to be aware this Ralph location sold me an expired item ( Exp. 2023!! Forgot to take pictures) if you do not read labels, it can be DANGEROUS to your health( Intestinal illnesses) Horrible customer service. read more

Perfect place for "grocery deliveries". I don't usually have my groceries delivered because I like to check the freshness, expiration dates, prices myself when I'm shopping. But with this Covid thing going on, we all are forced to change habits. They are always stocked, so very few substitutes once in a while. Nothing ever expired delivered unlike Vons. Every thing is fresh n packed neatly so no touchy touchy what so ever. Prices are right. Can I get my grocery cheaper somewhere else? Absolutely, you can't beat Numero Ono's vegetables prices, but this is great place for delivery. Oh, they do send a massage that they might be 40 min late but honesty my stuff are deliverd just on time not a sec late or early. Please, please tip your delivery person generously and cash if possible. They work very hard for such a small pay. read more

Ralphs Fresh Fare - No Touchy Touchy Vegetables - Grocery Near Me - Rancho Palos Verdes, California

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This is really the best grocery store. The manager must be doing something right! My review is based mostly on the online pickup service. They provide excellent service. Although items are frequently substituted, their team is always very helpful and willing to correct errors. The seafood has not been fresh lately, but it is a pandemic after all. Overall, excellent selection of food throughout the store, and the deli is delicious. read more

I have been shopping in this Ralph location for more than 7 years as it is close to my house and the staff is always nice and friendly. I spend on average $1,000 to $1,500 per month on this location. But I recently had a very bad experience with the Deli. Before when I took my 2 kids to Ralph to do grocery shopping I occasionally buy cold cuts and and I ask for 2 samples (1 for each kid) and the whoever is on the Deli nicely give me those 2 samples. But last week and the yesterday I ran into a horrible employee who was extremely rude and she told me; "YOU ONLY GET ONE SAMLPE!" So I told her, I have 2 kids and there used to getting one each, but she refused rudely. The name of that rude staff person is ELAINE. VERY DISAPPOINTED WITH RALPH's because of her attitude. read more

I just wanted to leave a review specifically for my pick-up experience. They were running a little late which is totally fine by me but the woman who brought me my groceries and helped me was so nice and friendly. All the groceries I got were great, I ordered a lot of produce and all of the produce was in perfect condition. I love how big this Ralph's is and the variety of stuff they have you can pretty much get everything you want including some Japanese or Chinese ingredients. They have a lot of sales and specials too so I ended up saving a lot of money by ordering pick-up through them. They also probably have the best view (ocean view) driving up to the store itself. All in all a great grocery shopping experience and will be shopping here from now out. read more

This Ralphs is large but oddly very cramped. Before the pandemic, a very large portion of this building was reserved for a huge service deli and dining area. Now, it's oddly just filled it with floor displays and random stock. The store itself is narrow and the lines get insanely long. You'll find yourself backed up into the aisles on every register with no room to let shoppers by. I'm guessing this store was built without the expectation that demand and crowds would grow to this size so that's why the logistics are such a nightmare. The small parking lot is another indicator of this thinking. So be prepared to stand in line or come on off hours. The service here isn't friendly either and the checkout stands are tiny so it's just cramped from beginning to end. Problem is that there's no other game in town in terms of generic shopping so suck it up. read more

I was checking out as I do at least 3 nights a week. I was putting my flowers on the conveyer and realized a couple roses were broken and the hydrangeas looked a little withered. So I asked my boyfriend to put them back for me since the store had already closed and we were rushing to get out. While he was putting the flowers back a store clerk named Phoebe said to him "Get out now or I'm going to call the police!" He screams to me they are calling the police if we don't leave. I said wtf. I guess she didn't know we were together and thought he was going to take them and run out. I really don't know what she thought but whatever it was incredibly ridiculous and rude and uncalled for. She needs to be put on leave and sent back to training to focus on her customer service. I have spent thousands of dollars at that store but can honestly say I will never step foot on that property again. Thank God for pavilions. Better food, more choices, and better customer service. read more

The gentleman at self register was very nice and polite. He made us feel warm and comfortable visit the store, read more

So I come in to Ralph's, wait in line for pharmacy to get my flu vaccine. After waiting in line, pharmacist will tell me it is by appointment only!!!I am not sure why we have to book an appointment for a simple vaccine. Of getting a vaccine is part of a pharmacist's scope of practice, then why are we waiting to get it? Pharmacist is probably too lazy to administer the vaccine and forget his duty. read more

Ralphs Fresh Fare - Flu shot - Grocery Near Me - Rancho Palos Verdes, California

Ralph's Store 720 Rancho Palos Verdes. Hawthorne Snd Crest. Zip 90275. Continues to violate ADA disabilities act laws by intentionally and continually blocking MARKED ADA walkways. Photos are attached of recent days. City hall, LA County Sheriff has been called and both have attempted to have the store comply. The LA County Sheriff's office has visited the store. They still didn't comply. How do I file an ADA complaint. read more

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As someone who has to be extremely cost effective at times in their grocery budget, I very much appreciate whomever is in charge of the discounted produce and baked goods. There is always a necessity to procure which allows me to buy more items at full price here. read more

Marissa from Bakery, gives outstanding, award-winning customer service! She helped me find the garlic spread I needed

Overall solid store and decent prices, but I am taking off 3 stars because of the "use other door" sign that is a major inconvenience. They make you walk around the whole building at what seems to be random times. Please push it to like 8 or at least after the sun goes down. I am willing to change my review if they change the policy. read more

I'd give the place a zero if I could. Went to Ralph's on 08/22/22 just to pick up water. I needed 12 cases and only 5 were able, 1 case was open and bottles falling out. Asked an employee if there was any in back. He said there should be 14 cases. He looked in back and said there wasn't anymore. He started to walk away as I asked if perhaps there might be some around the store in a display. He mumbled and went in back. I thought he was looking again. Waited for a while, he came back an was do rude and told me, "I told you there was no more." I was upset. He apologized and gave me Jorge to assist. He was great and ran around store to look and even called Ralph's in san pedro to see if anymore. As he was on call I asked a woman named Helen if she had packing tape to fix broken water package so I could buy. She handed me scotch tape. Really? I asked if it could be in the back. She started freaking out yelling at me saying I was already being helped and she was handling money. I asked for manager bc of her over the top reaction. She was the manager! Ralph's need to take a better look at there stressed out employees. They are horrible! HOWEVER Jorge was a gem! He even offered to help me take my water out. read more

I already love Ralph's to begin with. Good service, great manager's specials and this one comes with ocean, canyon and cataline views, yeah wow. Plenty of parking, we actually stood and took in the view for awhile before going in, yeah it's like that. Big store, super clean, great staff, good deals, fast check out, not too full, all around excellent store up on the hill, with a gorgeous view, yup I'll be back. read more

Ralphs Fresh Fare - Grocery Near Me - Rancho Palos Verdes, California

I only knock off one star because of the current parking lot situation at night. They close the entrance on the corner of Crest Rd. and Hawthorne Blvd. after 8pm. It's a hassle for everybody except those that drive to/from south of Hawthorne. Half of the parking lot lights are off on the parking lot on the corner of Crest and Hawthorne. On 10/7/2018 ALL of the lights were off on the other parking lot. It's pitch black since there are no street lights or ambient lighting. It's dangerous. I do like the professional and friendly staff. I hate going to Pavilions at Rolling Hills because they aren't friendly and have less staff available at night. Near the bathrooms near the bakery there is a loud chirp that goes off every few minutes after 9pm or so. It seems like they have a lot of facility problems. Shelves are stocked well and staff are great. I emailed Kroger corporate about the facility problems and Beth just said she would forward my concerns to management. I haven't heard from them in 2 weeks and probably never will. https://www.ralphs.com/customercomments read more

Ralphs Fresh Fare - The parking situation after 8pm. It's a hassle for everybody except those living South of Hawthorne. - Grocery Near Me - Rancho Palos Verdes, California

This is one of my favorite Ralph's in PV. Amble parking, great choices, and did I mention they have Starbucks with amazing baristas! Been coming here for many years and never had any issues; just satisfaction. read more

Horrible closing main entrance for lousy reason. Staff terrific. They Shut the primary doors on North side parking at 8pm. Big physical disadvantage. They have a corporate problem, shoplifting and think the shoping public will put up with this nonsense of corporate nonresponsibility. Lack of security.should not put the public at risk. Corporate Kroger fix this mess. Open the doors or we will mount a campaign to help reduce your business. Been shopping here sincell 1984, can go to Pavillions easily. So can hundreds more. Also dishonest photo of main entrance. It is not this store. This store has tons of product blocking exits inside and outside. Much of the material is highly flammable fire place logs, self lighting charcoal. Got the propane tanks and flammable material removed with help from County Fire Inspectors. Physical hazard. The add on overhang made out of wood and easily collapsible from fire and or earthquake. City should never have issues a building permit. Have contacted city attorney, building department, State Fire Inspectors and news outlets. A horrendous hazard. Photos in morning read more

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