Decided to try a different Ralphs and this one was "meh" , to me. It's smaller and because of that, seems to have a more compact feeling, with every being packed into the store. I don't know, I can't really describe it, but just know, I dare NOT shop here during Holidays where cooking is involved. read more

They had a great selection available. Was able to find everything I needed. Signed up for their card to use their savings. Added the card to my phones wallet to use easily. Also added my shopping list online. Thank you to everyone there. I noticed their customer service was top notch. Everyone working there was friendly and engaging with the customers. read more

Well after shopping here for years ... the service went down really bad , one checker no bagger !! The last few weeks I have been impressed with how hard they are trying ( no help from corporate ) Joe is our 5 checker he always friendly n fast ! I pray when I go ( spend at least $200 ) he is checking .. today a new girl Dee is bagging n very friendly n fast .. My old n dear bagger " Claudia " I don't see much but she there still .. Erica is also great n fast checker ....i download the digital deals on my phone first because no reception in store .. Well Ralph's on Haven n Baseline, you just dodged a poor report because of the PEOPLE I mentioned ., thank you guys n gals .. your great From Nancy n Larry ( 2 elderly shoppers ) read more

Location: located in small shopping center Food: they usually carry everything I've needed for the past few years and the quality is okay. Service: service is ALWAYS friendly and helpful... and there's the option of self checkout. Best thing: buying gift cards to get gas points... This is one of my 2 go to grocery stores... read more

This Ralphs on Haven in Rancho Cucamonga is a horrific shopping experience. The store used to be better. Now, everything is locked up. They have even put the cleaning supplies behind a locked area where you have to pay separately from the rest of your purchases. Yesterday I was looking for batteries, only to find that the batteries are now locked up - this is in addition to the alcohol, etc. The store is not well maintained. The produce section had only 3 rather brownish heads of iceberg lettuce - in general, the produce section is dirty and not well maintained. To make matters worse, I don't believe any of the employees like their job - they are so unpleasant. This is my last visit to this location. read more

Ralph online is substandard. Maybe designed with complex options to encourage Shopping in person. Print ad with specials to bring you in. In store opportunities to sell you more. Nothing in made by mistake. Makes you wonder. Surveys say scanners Have a rate of wrong prices. Ad for chicken parts and whole $1.49 lb. On line whole chicken $2.49 only. Kroger buying out other brands read more

This Ralphs is a great location. The people who work here are always nice and polite. The store is always clean and you can tell they keep up with the look and displays. The food is usually always pretty fresh. They have a good organic section which I like, just a little over priced. The store its will turn off over half of it's lights after 9/10 pm I asked the lady and she said it's to "conserve" energy. Yeah, okay. But anywho, just be aware it looks like they are closed or are closing when most of the lights are off but they're not. Also the prices are way better here than Vons (right up Haven). They also have Uncle Matt's organic grapefruit juice which I buy very frequently! read more

The store was well organized, well stocked and clean! I think this is the best Ralphs I've ever been to. I'm short and wanted something high up. In no time, Jean helped me get the items. He said he had many more in the back and I was so happy. He brought them to my car personally! Wow! All the staff at this location are really personable as well. The location is so convenient, too. This is going to be my main grocery store. I leave in a better mood!! Thank you, Jean and all the good people at the Haven Ralphs!! read more

Today a person named Claudia was working the fish season department. I always call ahead and order the fish at different Ralphs. So we don't have to sit there for 15 minutes and wonder around a store.. she refused to, even though it was just a half a pound of tilapia. Then when I get there I asked for a half pound, it was short, but instead of just asking if it was ok she just moved on in life. Me being here and having her work was an inconvenience. I asked for aluminum pepper seasoning like I always do. She says nope they only have Cajun. That's funny. There's actually two kinds of seasoning there's Cajun and then the regular powder. And then they put the lemon seasoning on afterwards, but she refused. So now I guess I'm just gonna sit here for 15 minutes Waiting on a fish that not only his less weight than I wanted, but not season the way I wanted. I don't know if she understands that she's in the customer service business. read more

I had ordered pick up from this location...this was the first time... usually go to Fontana...but I had just moved the day before and had to rush to work...reason I do pick up it makes life easier with three kids and a 50 hour work week....an item was missing from my order and the manager went above and beyond to make the situation right. True kindness and my family really appreciate the effort. Thank you Ralphs on Haven!!!! read more

Ralphs - Beautiful Flowers from the manager - Grocery Near Me - Rancho Cucamonga, California

Had to stop here very quickly to just get two items and as I'm waiting in line to check out the cashier seems very friendly, she's talking to the woman in front of me, she seems great. It's my turn now.. I Say hello with a smile. I got no hello back. I think to myself OK maybe she didn't hear me but then there's no conversation. Not even a friendly smile. All I get is an ugly look on her face with your total is Blah blah and here's your receipt. What did I do wrong to NOT receive the same customer service she was giving the lady just before me? is it because I'm younger than the lady before me? Or because I have a tattoo? Did I not smile nicely enough? I don't know but I'm hoping that April can do better with her customer service in the future and not be selective to who she gives great service to. read more

Never had a problem and my go to store and prices are good to.I will keep coming back for years to come. Gas is cheap too.

Always busy, used to be the cheapest around but now prices are higher then some chevrons and she'll I have been to. Went to this station 100 times and never thought to leave a review before!! Gas today was 5.99 for regular read more

Convenient location and the prices are good. I don't shop much at Kroger owned stores anymore since there isn't one close to home, but I think I still get a small discount when using my rewards card. Lots of pumps and easy to get into and out of. What's sad though is that this gas station sits on top of where my childhood Blockbuster store was formerly located. Kind of weird to be pumping regular unleaded on top of where I browsed PS1 games back in 1999. The only reason I am marking this down is because the pumps are soooooo slow. I refilled my tank before dropping off my rental car and the pump took a ridiculously long amount of time. It's fine if you want to get a soda or something, but I had a time crunch before my flight. Bah. Anyway, I imagine this is a good place to get gas if you shop at Ralphs frequently and rack up the rewards points. But be prepared to sit for a while for those savings! read more

We all know there are been inflationary prices but there comes a point when you wonder how much is fact and the other is truly taking advantage. After hearing the fourth person groan over the meat prices Tonight, I have to make a comment here and I hope that it is received and acted upon. Note: some chicken and tri tip were well priced, on special for the week of 3/8/2023. The breads that Ralph's carry is kinda all over the place. Bimbo is a big supplier. Since they purchased the original owner of Oroweat, I quit buying it and I know I am not the only one. When they lessened the quality, that left the bread market wide open for higher quality products made by new and different suppliers. Ralph's house brand of frozen dough "Bakery" bread is sad. LaBrea Bakery brand is a good choice, but there seldom is ample supply for their most in demand products. The Simple Truth needs a stand alone in the bread aisle. Q u a l i t y is important. Now I'm here making bread..... Why can all the other stores have a twenty to thirty percent lower price than Ralph's? Does this store monitor the competition anymore? The staff is thin. I am a Los Angeles native and we used to shop at store #1. So, I can say I've seen some changes and growth for this chain. I'm not expecting anything to stay the same. The entire world is always in a state of flux. The store brands offer savings and the quality is comparable. The eggs and ground beef are way higher than every store I've been to. I am an accomplished home cook, and I have a great memory for prices. My background is in marketing- in general. Ha. You can hire me as a consultant because whoever you are using now are failing this chain. The store was pretty empty for a weekend-- which is a great shopping day. Especially for parents and the commuter. And sadly, your customers were mostly looking and passing on a lot. I wish you would see the tape and observe the same. Trader Joe's cage free eggs are $3.69 for brown ones. Your "deal " was $5.99 on Simple Truth (house brand) --And TJ is not expecting me to check and bag my own items. They're well staffed, not union, but they pay well and have benefits. Whatever your corporate decisions have been have not very been kind to the customer. Hey Corporate "There is no "[we-C]. Remember that . This area needs this store and it needs to be better. And the 50 cents fee for cash back. Sad. Forget the merger with The Safeway/Vons group. You can't take that chain down this rabbit hole. read more

Most prejudice or if you prefer racist grocery store in Rancho Cucamonga. But also lots of expired foods on the shelf. Most employees with no maners or education whatsoever. Place to avoid read more

In regards to Joey the bald manager. I purchased 1 pound of ground beef. I took it home and opened it up, it smelt like rotting death. I drove back to the market approached Joey the bald manager and asked him to smell the meat. He smelled it and was noticeably disgusted. He immediately refunded my money. I asked him if he would give me a 10% discount on my next purchase to make up for my time and fuel wasted coming back to the store. He smiled and said well at least you didn't eat rotten meat. He did not apologize and he offered me no compensation on my purchase. In these times where fuel is expensive and food prices are through the roof I expect better treatment. I will no longer shop at Ralph's, goodbye. read more

I am a regular Ralphs' shopper. I do know most employees work there. There are two cashiers have habit to over charging the costumers. If I notice, either they say sorry and refund my money or putting me down for arguing small amount of dollars. It happened very offen . I highly recommend the shoppers check your receipts. There is wrong to over charge attentional. read more

This store used to be my go to store for all things others didn't have. But for the last 5 years or so this store is doing everything it can to shut down. And if that's what they want, then I'll help them along and never go there anymore. The latest tricks are to stop carrying a good selection of name brand items that were readily available. Example: Dryers Slow Churned Ice Cream. They used to carry a great selection. Now the have exactly 5 different flavors of vanilla. THAT'S IT for the slow churned Dryers. So go ahead and close your store. I'll do business with a REAL store that cares to stock popular items. The 2 stars are for the store and buyers. The checkout staff gets 5 stars. I wish they'd move to better stores. read more

This store is pretty small and seems to have less options then say Albertsons, but is equivalent to Stater Brother's. The layout is a bit confusing in my opinion, but maybe it's just because I'm not used to this particular store. The produce always seems to be pretty top notch. As well as their meat & seafood sections. They usually always have what I am looking for. As far as customer service goes, I cannot tell you once how an employee made me feel welcome while I as shopping. I'm so used to stores, that if an employee is stocking produce, they will say hi and ask if I'm finding everything ok. I've gone off and on to this location and not once in any aisle have I ever been acknowledged. The cashiers are on the other hand usually are very friendly and communicative. Which I enjoy. It's nice to get a smile and and being asked how my day is, especially before I have a chance to ask them, which I always make a point to do at any store I go to. I also love that they have an affordable Ralph's gas station in the same center made even more affordable with Ralph's rewards points! Win win! read more

No cashier's? No thank you. If you're not going to hire cashier's and make me check myself out then you might as well close the store read more

I've never had any problems here with lines in the evenings - which is surprising since it's only one pump deep and the lines are comparable to Costco and Sam's Club. The gas station is easy access in and out and super clean and well maintained. I can imagine if you came at a busy time it might be frustrating given the slightly awkward layout, but in general I feel like it be worth the effort and some wait to save so much money per gallon compared to the other gas stations nearby. read more

Today, my 13 year old son went into Ralph's to purchase a PlayStation gift card with his VISA gift card. The employee with the purple hair refused to let my son use his gift card and said he needed an ID, when my son tried to show him his school ID, he told him that he couldn't use it. My son has a picture of his Real ID on his phone and he tried to show him that and he said he couldn't use the picture. I went back and spoke to the employee and he stated that it asked for ID and he never seen that before. I used the same gift card with the same employee to buy beans and it went through. Did he think my son stole it and he didn't let him use it? Was it because he was a black boy? There isn't a gift card that requires an ID. He didn't ask me for ID when I used it. It is unacceptable to treat any paying customer like they are less than. My son was a paying customer. read more

I'm writing this as a lover of "chicken wing". I paid $4.78 for 2 wings and they were the size wings of a quail wing. Chicken wings are entirely too small for the price! read more

Not To too big but has everything you need. I walked it twice, isle by isle. Bought California Mandarin and Macarons. Macarons were a new brand, I Have never tried before. The taste was good but half of them were either hard or crunchy which is weird. Below average when compared to trader Joe's or Costco's Macarons. read more

Ralphs - Macarons: someone tell brand half Macarons were crunchy. No good. - Grocery Near Me - Rancho Cucamonga, California

Mom gets preferential VIP treatment here at this Ralphs in Alta Loma. Mom loves to shop here and always wants to go by herself to shop and she is so independent even at 92 years old. I give her a couple minutes and I always sneak out of the car and check on her from a distance. This time I got a little closer and observed managers saying hi to my mom and some employees greeting my mom by her first name (Martha). How awesome these employees are, and always asking if mom got everything. From the managers and guy in the produce with perfect displays of produce to the gal pushing a broom and saying hi to my mom to Ray at checkout and the cartpushers thanks from the bottom of my heart. This is the cleanest grocery store I've ever seen and great customer service from everyone. read more

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One of the nicest employees Ralphs has!!! Went to another Ralphs earlier today and asked if they could check the back stock for an item I wanted unwrapped, they didn't. So I came to this Ralphs here on Haven and Baseline!! The customer service is excellent!! Johnathan was kind enough to check the back stock and bring me not 2 cases but 4 still wrapped cases of Kiwi Strawberry Ice drink I needed!!! He was so nice & helpful!! Will definitely be making the extra few street lights to come to this Ralphs as my first choice!! Kuddos Johnathan for your great servoce read more

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My card was skim here, PLEASE WATCH OUT!!! I only use one card for gas and it's only at this location! I try telling the gas attendant, he didn't seem like he care and he probably brush it off. Stay safe read more

Ralphs - Someone skim my card here - Grocery Near Me - Rancho Cucamonga, California

The Black Lady Butcher who helped me at the fresh Seafood corner provided Excellent Customer Service. She made sure that she greeted me with professionalism and kindness. I truly appreciate it. We had a pretty nice Cashier Janet B. was professional throughout our transactions. We appreciate it! read more

Great customer service especially from Debra at the Self Checkout, love it! You can find anything you need and if dont help is always on the way. read more

Finally the store got some good help. This teenager I believe his name was Dylan, was a big help with us in the parking lot getting the cases of water put in to our trunk. I see such a turnover at the store and a lot of kids not wanting to work. Thank you Mr. Dylan for your help today read more

I was just thinking I should give a poor review to keep this gem a secret. Lol, just kidding. If you are in the area , come here for a great deal on gasoline. They offer club bulk store prices, but you don't have to be a member of anything. If you have a Ralph's card you can get discounts depending on how much you spend on groceries. I will be a repeat customer. read more

Ralphs - Grocery Near Me - Rancho Cucamonga, California

First time at this Ralph's location, unfortunately it's the last time. Thanks to the white male working in the service deli today 04/17 at 1:30PM. I understand being short staffed, employees calling out leaving you by yourself, management unable to help, but you chose the wrong customer to give attitude. Express your frustration to management, don't take it out to customers. I knew this was going to be a bad experience as soon as we walked to the counter and the employee gave the customer before us a big eye roll as he was ordering. The same food has been sitting in the hot case since 10AM and still being served over 3 hours later. NOT OKAY. read more

This Ralph's is a staple of Rancho Cucamonga. The whole neighborhood shops here and it's not terribly spacious it's packed with liquor, gift cards and everything in between. I've been able to find everything here I could think of except for fly paper. read more

Attendant left booth to empty trash knowing the gas pump was not printing receipts. I wondered why the person in front of me kept running back and forth to the booth after she was done pumping gas. Pump screen stated no receipts printing see attendant in booth. The attendant left the booth knowing I would have the same problem. When I asked him when he'll be returning so I could get a receipt, he said when he was done emptying the trash. I asked him how long that would be, and he said when he was done. Needless to say, he took his time in about 15 minutes later, he came back to the booth and took another 10 minutes to print me a receipt taking other customers in between. He could've avoided the frustration if he would put a note on that pump that the receipts were not printing, at least it would have given me a chance to switch pumps. This isn't the first time that the attendant has had an attitude, different person but same attitude not customer oriented. If he hates his job, they should change jobs. Since I always have Ralph's fuel points to use, I come here because the price is excellent. Too bad the service is not. read more

When the service that I received was less than ideal. My complaint to a manager fell on deaf ears when trying to communicate the situation. I just got a lot of push back from her and attitude, An apology would have been nicer. Will not be coming back to this store anymore. read more

This review is for DOVEY! Not the store. The store is great, been coming to this Ralph's for years, never had any problems with anyone. Everyone that works there is pleasant and helpful. This lady should not be working with people. She has the worst attitude borderline psychotic. I'm not even kidding. I walk up to her line, smile and say "hi" she immediately has this ugly look on her face as if I did something wrong. I proceeded to put my groceries on the belt, no reaction, no "hi", nothing just an attitude the entire time. She's done ringing me up, she stands there doesn't give me the total or ask for my Ralph's card. Just plain rude, ugly attitude. She wouldn't bag my groceries and waited for someone else to come and do it. When clearly the girl was busy. The entire time she has this angry look. Then as I'm about to leave she looks at me with a very sinister almost psychotic smile and says, "bye, have a good day" She should not be working with people. There's something wrong with her. I did complain to others that work there and they said, "they've had problems with her" and "others have complained too" and apparently she just came back? She needs to go before Ralph's starts getting more complaints regarding her. Ralph's shouldn't be hiring people that are mentally unstable and can't give simple basic costumer service. Awful women! Btw, I hardly ever post reviews BUT people need to be aware of this DOVEY woman. read more

My number one place to go to fill up! Incredibly affordable gas prices in this fluctuating market, a pleasant attendant on sight, enough pumps to keep lines moving, and above all- NO ATM FEES (and you don't need to be a Ralph's card member to take advantage of the prices). In the early afternoon, during the week, there is usually a short wait time (10-20 minutes) before your turn at the pump. Weekends aren't actually all that bad either! I definitely recommend stretching your dollar and visiting this fuel center if you're in the area. read more

Super clean and the staff is so nice! Lots to choose from and a fresh deli with sushi!

Best Ralph's ever.......Haven & Baseline, Rancho Cucamonga. Love the prices and the staff is hands down the best Staff of any grocery store I've been to. I am a late night shopper so it's especially the night crew that I encounter and like I said it's always a great experience. Thank you read more

Ralphs - Happy Girl! - Grocery Near Me - Rancho Cucamonga, California

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