What a lovely stay. We needed a quick stay nearby, and we got to book same day. We got seen…read morepromptly, check-in went smoothly, and got to our room without issues. Our floor and room was quiet; we slept on nicely without concern. We got to use the pool; it was clean and warm. Breakfast was a treat: they had everything (eggs, pork and turkey sausage, biscuits and gravy, make your own pancakes, cereal, breads, fruits, yogurts, and drinks). Easy check-out process as well. Highly recommend.

This hotel was 5 star compared to the Hyatt Place in Fairlawn/Paramus, NJ. I had stayed there and…read moredid not shower or watch TV. It was so dirty and disgusting. After checking out. I checked into the Holiday Inn and was greeted by a very nice woman at the front desk. The location is great. The hotel was safe and clean from the moment, I walked in Nowadays, all hotel smell like smoke and this hotel did not at all. The hotel room for exceeded my expectations with name brand, dove, Shampoo, conditioner, and body stuff. I have known of this hotel for over 20 years and never stayed here once I can't believe it. I think this is the best hotel between Bergen and Morris County and will stay here again anytime I'm up in New Jersey in the future.

Highly recommend this hotel! I've stayed here a few times for work and always had a pleasant…read moreexperience. The staff are friendly, the rooms are modern and clean, and they have a great selection for their complimentary continental breakfast!

Great service and beautiful rooms I went to this hotel couple weeks ago and I totally recommend it!read more

Had a good stay here. Staff was very friendly. Pool was clean enough but very very dated. Room was…read morevery good and clean and quiet. Starbucks coffee from lobby was solid and nice to have option of mini coffee in rooms. Lobby area updated and had nice fireplace.

Bedbugs If I could give zero, I would I am writing this…read morereview with absolute disgust and disbelief after our recent stay at [courtyard ]. What was supposed to be a standard stay turned into a living nightmare due to a severe bed bug infestation and a complete breakdown of basic hotel management and customer service. We discovered bed bugs in our room. When we immediately contacted the front desk (around 1 AM), the nightmare really began. It took an unacceptable 27 minutes for a staff member to even show up to speak with us. To make matters worse, they refused to come up to the room to inspect the bugs and shockingly declined to even view the video evidence we had clearly captured. Their apathy was staggering. We were finally moved to a new room on the opposite side of the hotel at 7 AM. After almost no sleep, we were then woken up shortly after by loud, pervasive construction noise directly outside our new room. When I went to the front desk to complain, the manager was incredibly rude and, in a breathtaking display of dishonesty, completely denied that any construction work was happening at the hotel. Furthermore, we were unable to use the pool or gym during our entire stay as they were closed or unavailable, a detail not disclosed to us beforehand. As we were attempting to check out and leave, our exit was physically blocked. The construction crew was using the only functional exit door, making it impossible for us to leave with our luggage for some time. This is not only unacceptable service but a major safety hazard. The manager has refused to refund us for the night we spent with the bed bugs. We are longtime guests who have stayed here twice a year for years. This experience was not just "bad service"; it was a total failure. This hotel is garbage, the staff is unprofessional and rude, and the management is dishonest. We will NEVER stay at this property again and strongly advise every traveler to steer clear for their own health and safety. I have full photo and video documentation of the infestation and the construction noise to back up every word of this review.

This is a mid level hotel in the Marriott family. This location is good. The property is perhaps…read morea little tired. But it's right off route 17 and that makes it perfect for some people and travelers. The breakfast starts at 6:30 and was well laid out and fresh. The tv in the breakfast lounge wasn't screaming loud, which was great. Plenty of people coming out for coffee and breakfast. Easy checkin and parking both. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

Back at the Fairfield inn in mahwah. Snowy day after…read moreChristmas - friendly staff & clean rooms. Some of the carpets and furniture are showing wear. Location is convenient to highways and where we need to get to.

Located right on a noisy roadway, but some rooms are quietly nestled in the back. Design is…read moremoronic. Large lobby area with nothing. No coffee, no pitchers of chilled water, cookies, apples.....No signs to indicate where the elevator is, which happens to be quite a distance from the lobby. Rooms are spacious, nicely appointed and very clean. Service? Well we arrived at 11:30am and were told no rooms were available and that they would text us when one was ready. We stored our bags. Having received no text, we returned at 2:15 to find out that there were a number of rooms ready. Oh well, sorry to say overall this is a pretty dismal experience, not one that we have come to expect from Doubletree or other Hilton properties.

Staff was rude and not helpful. We first experienced it ourselves thinking it could be an isolated…read moreinstance, but then we witnessed two other customers treated rudely, too. Hotel was clean. Room adequate for a two night stay.

This review is for Comfort Suites Mahway - Paramus at 229 SR-17…read more THIS HOTEL IS OWNED AND MANAGED BY A PERSON WHO DOESN'T HONOR CHOICE HOTEL REWARD REGULATIONS... AND DOESN'T RESPECT CONTEMPORARY WOMEN OR PEOPLE WHO ARE IN LONG-TERM PARTNERSHIPS. My 15-year-old son won a local tennis tournament and needed a last-minute hotel room, so I booked a room at 11:30 pm using reward Choice points for him and his mother. The manager and owner refused to let them stay at the hotel because her driver's license didn't have my last name. The Choice Hotels Rewards program clearly says immediate family, children and partners can stay at hotels booked using reward points (see below) The manager said 'there's a lot of fraud these days' in the Choice Points Hotel program and DEMANDED a marriage certificate (which is not required by Choice Rewards rules). Bottom line, at midnight, the owner and manager kicked my family out of the hotel. They wouldn't let them stay there EVEN THOUGH I USED 6,000 REWARD POINTS AND PAID AN ADDITIONAL $48 for the night. And they kicked them out without refunding my credit card payment or points. I swear this is the truth. IF YOU'RE A MODERN WOMAN who believes you should be able to keep your own last name (and not have to carry a marriage certificate to prove you're married) - or if you're a man who supports women keeping their own identity, STAY ANYWHERE ELSE. IF YOU HAVE A LONG-TERM PARTNER as part of your immediate family and you believe businesses should consider your long-term partner as part of your family, STAY ANYWHERE ELSE. IF YOU BELIEVE IT'S NOT OKAY FOR A HOTEL OWNER AND MANAGER TO KICK A CHILD AND HIS MOTHER OUT OF PAID HOTEL ROOM AT MIDNIGHT, STAY ANYWHERE ELSE. IF YOU BELIEVE A COMPANY SHOULD HONOR THEIR REWARD PROGRAM (see picture for points redemption rules), STAY ANYWHERE ELSE. Where we spend our money sends a message, I'm asking you to send a message to this hotel owner and stay somewhere else instead of here. Thank you.

Welcome to 2019. This is my annual review of Comfort Suites.... this time for room 320... one…read moreaway from where we stayed last year. Nice. Same quality service from Comfort Suites. Rooms are still great. Very happy with the experience. Looking forward to staying here again in 2020.