I have been a loyal customer for over 20 years. In the past year I have gone in on several…read moreoccasions to purchase product and tried to pay with cash and they couldn't give me change because of the lack of funds in the register. Today, after the 6th or 7th time of this happening I made the decision that I can no longer support them. I was purchasing $50 worth of product and handed the employee a $100 bill and they couldn't give me change. I was then told to go to the bank and break the bill and come back. I'm this isn't a dollar store, this is a "high end" pet food store that can't take cash.

the shop may be small but they have plenty of choices inside. They have a lot of brands you can't…read morefind at other locations in the area. Also the staff is always super friendly and helpful. I've had numerous occasions when the staff go above and beyond for me.

After leaving a review highlighting my dissatisfaction with recent visits to this store I am happy…read moreto report that the manager, Julio has implemented some great changes. I received excellent customer service from several associates during my last visit. I noticed that the grain storage area was tidy. Thank you, Julio, for addressing my concerns and making our local store easy to support.

I wish there were Negative Star ratings available. This store has the worst customer service I have…read moreever seen. I sat in the managers (Julio) office on March 17th, 2023 and placed and order for an item from Behlen Country. He said 6-7 weeks. At 7 weeks I called only to find out he never placed the order. So on May 2nd, he had Gary get in touch with me and Gary said he would place the order and it would be about 6 - 7 weeks. I just called on June 5th to check on it and Gary never placed the order. Claimed I said I didn't want to wait 6 weeks. Told him he was out of his mind. I have 42 animals waiting on that item to arrive so they can have additional living space. Why in the He!! would I say no to the order. These people must be smoking some the wacky weed. The store has set our ranch back now 12 weeks and it will be even further back by the time we find another business that can get this item for us. I will NEVER spend another dime at Bomgaars if at all possible, and especially at this location. Both of these idiots need to be on the unemployment line.

I brought my Toro snowblower in for service, and I could not have been more pleased. The staff…read more(e.g., Ron, Matt, Jim, and others I interacted with) is very knowledgeable, provides very helpful suggestions, and exceeds my expectations in terms of competence and service. Toro's website does not list this Jax location as an authorized service center, but it is (Ask to speak with Ron). I could have taken my Toro to a closer service center, but its Yelp reviews were mixed. It was certainly worth the longer drive to Jax.

Saturday 5/23 at the Stihl/shop counter a lady called another Jax store to have a spark plug that I…read moreneeded sent to the Lafayette store. Said it would be there Tuesday and they would call me. I called today Wednesday 5/27. Guy at the Stihl/shop counter said they don't call anyone and deliveries between stores are unreliable. May or may not happen and they have no control over if it happens. He also said they won't call anyone if there's an order. You have to call or show up at the store to see if it happened. Really! Very Unprofessional! On my way to Lowe's

Great local pet store with a huge selection and friendly staff. The only place I get pet food!read more

I was just in the store on Drake and Taft hill rd.. I have literally done thousands of dollars…read morethere in the last 6 years! I walked up to the counter with a 30 lb bag of dog food and a couple cow flat bones.. I didn't get the lady's name at the register but she totaled up my purchase at 82.08$ I had exactly 82$ in my wallet I handed it to her and laughingly said I owe you 8 cents.. she took my cash and then said do you want to put the 8 cents on your card? I was like you're kidding right? She then said 8cents is 8cents.. I was dumbfounded with disbelief.. so I said I'll be right back I went out to my truck and dug up a quarter brought back into her and said keep the change maybe you can help out the next good customer that's short a few cents! I'll never set foot back in that store or any other pouder valley pet supply store if this is the way they do business with good long time paying customers! it may seem petty to some but good business is good business and this was not good business!

Amazing customer service. Every time I go in there, the employees are always so kind, knowledgable…read moreand helpful. You can also really tell they are a bunch of animal lovers!

The customer service employee at the Taft Hill location on Tuesday was extremely rude. I try to…read moreshop local and I love the North College store, they are always helpful and always offer carry out, even though I've never taken them up on it. but this location is on my way home from work. I knew what I was looking for and brought it to the front. The employee was annoyed because I did not put my bag of dog food on the counter where she wanted it. I couldn't tell which register she was at and set it on the counter near the east door. She was standing in the middle of the two registers. She slammed it down on the center counter and proceeded to complete the check out process. She seemed really frustrated and bothered that she had to stop what she was doing to help. Very disappointed in the service I received today.

Rude people!!! Absolutely heartless management and staff. DO NOT RECOMMEND! They over charge on…read morefood and supplies anyways, better off taking your business to Pet Supplies Plus where the management and staff as well as prices beat this company over and over

The store is a good size, but not massive, so I was surprised how many great high quality food and…read moresupplies they have, and all attractively laid out and easy to find! My dog is a VORACIOUS chewer and makes short work of anything I give her, but their beef tracheas in the bulk bins held up longer than almost anything I have ever seen, and for just $4.99! The tripe stick was gone in 30 seconds. The cod skins don't last long, but they are only 99 cents, so they are a fun and different treat for them! They had lots of really awesome toys and the staff were wonderful. I think this is a great place to shop for all your pet needs. They also have a doggie self-serve wash there! (obviously, it's you serving the dog).