Excellent. Timely fast and friendly service with a smile. They had to fit it inside of a tight space and there was no fuss. Very very happy read more

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Stephanie was absolutely amazing throughout the entire process of purchasing our spa from Secard Pool & Spas! She was incredibly helpful, knowledgeable, and patient in answering all of our questions. She took the time to explain everything clearly and made sure we felt confident in our decision. You can tell she genuinely cares about helping her customers. We really appreciated her professionalism and excellent customer service. If you're looking for a spa, I highly recommend asking for Stephanie at Secard Pool & Spas! read more

Manuel, Eduardo and the other guy were awesome. They were very friendly and knowledgeable. Most importantly, they were very careful in not scratching my new built redwood deck during the delivery. read more

Secard Pools & Spas - Hot tub on my new redwood deck. - Hot Tub & Pool Near Me - Rancho Cucamonga, California

We've been using this supplier for our pool maintenance and upkeep, and the experience has been consistently excellent. Brian has been a huge part of that; he's friendly, knowledgeable, and genuinely helpful every time we reach out. He makes the whole process simple and stress-free, and it's clear he cares about getting things right. The products are reliable, pricing is fair, and everything runs smoothly from order to delivery. We're very happy with the service and will continue using them. read more

am writing to share my appreciation for the excellent customer service I have received at your Rancho Cucamonga location. I have owned my pool since 2008, and whenever an issue arises, I contact Laura. She is consistently knowledgeable, professional, and incredibly helpful in resolving my concerns. The entire staff is well-versed in the products they sell and provides outstanding service. They truly go above and beyond for their customers, and I highly recommend this location to anyone in the market for a pool. Thanks, Joe and Betty Garcia read more

I couldn't be happier with the service provided by Secard Pool Company. From start to finish, their team demonstrated exceptional professionalism, expertise, and attention to detail. The staff is incredibly knowledgeable and took the time to answer all of our questions, making sure we understood every aspect of the project and pool system. We were specifically serviced by Gloria and Gary. They are amazing and have gone above and beyond! What impressed us most was their commitment to going above and beyond. Not only did they deliver exactly what they promised, but they completed the project ahead of schedule, which exceeded our expectations. Since completion, our pool and pool system have proven to be an excellent investment. The quality of the workmanship is outstanding, and everything has performed flawlessly. If you're looking for a pool company that combines expertise, reliability, and outstanding customer service, I highly recommend Secard Pool Company. read more

Just had my spa installed by the Secard spa guys and they did a fabulous job! They were very professional and went above and beyond, taking the time to set my spa just right. read more

Secard Pools & Spas - My new spa from the front. - Hot Tub & Pool Near Me - Rancho Cucamonga, California

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I'm a first-time Jacuzzi owner/buyer, and WOW -- these guys made the entire delivery and installation process so easy and seamless! I'll be honest, I was a little nervous about the delivery and installation process and wasn't sure what to expect. But the Spa Guys completely exceeded my expectations! This group of guys showed up on time, were extremely professional, friendly, respectful, and incredibly knowledgeable. They handled everything with care, worked efficiently, and left the area clean and looking great when they were finished. What really stood out to me was how friendly and accommodating they were throughout the entire process. They made sure everything was done properly and took the time to make sure I understood everything before they left. As a first-time Jacuzzi owner, having a team like this take care of the delivery and installation made the experience that much better. I couldn't have asked for a better crew! Huge THANK YOU to the Spa Guys for making my first Jacuzzi experience such a positive one. You guys absolutely deserve the recognition! I highly recommend them to anyone looking for a professional, hardworking, and genuinely great group of guys. Keep up the great work, guys! read more

Secard Pools & Spas - Jacuzzi - Hot Tub & Pool Near Me - Rancho Cucamonga, California

Our spa was delivered on time. The delivery guys were great with setting up. Would highly recommend. 5 's read more

Secard Pools & Spas - New spa - Hot Tub & Pool Near Me - Rancho Cucamonga, California

What a great store and what a great team. I'd like to particularly single out Ms Gloria Linares, who is a superb customer facing leader in the accounting department. I needed to buy new covers for my swim. Spa and Gloria took care of me every step of the way from order to delivery. She kept me informed of the status and then helped arrange for My pick up and insured that the team that was holding my new covers knew I was coming and helped me load the covers into my car. I could not be happier. Keep up the great work!!!! read more

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Thank you to the spa guys for the delivery, amazing job delivering and installing the spa. Definitely recommend Secard Pools and Spas read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Rancho Cucamonga, California

I was blessed to have Javier come to my home and get me up and running and reassuring me the whole time everything will be okay , your spa will work. He is the best part of secard . Ty Javier read more

The delivery of our spa was on time. The guys worked with us to determine the best placement and were very helpful and knowledgeable. We appreciate their patience and professionalism . read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Rancho Cucamonga, California

We visited their showroom and looked at a swim-pro spa. It seats 12 comfortably and has 2 river jets where you can turn on and swim in place. Laura Roa helped us. Love her! She was kind, very patient with all of my questions and it was a plus she owns one of these pools/spas herself. No pressure sales, even encouraged us to think about it, consider the electrical needed, and the crane for delivery. She gave us recommendations for each. We had purchased a 14x22 vinyl pool from them back in 2020. Still have it, it's great but thinking of upgrading. Thank you so very much Laura for taking us around today. read more

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Laura Roa is very knowledgeable, helpful and provides excellent customer service. Thank you Laura! read more

Purchased our hot tub during the LA Fair sale and we couldn't be happier. The sales team and delivery guys were all awesome. Very professional. I highly recommend these folks. read more

Called in and spoke to Brian Anderson who was super helpful! I know nothing about pool chemicals, but he took the time to explain everything in a way that was easy to understand. He made sure my pool was properly balanced and gave me the confidence to keep it that way. Thanks to his help, my family was able to enjoy a great 4th of July, and we're ready for an even better summer. Great customer service! Thanks Brian, really appreciate all the help! read more

I had some issues with the water chemistry for my pool, & I reached out to the Rancho office & a gentleman buy the name of Brian helped me at the counter. Brian was super nice & friendly. His customer service was excellent, & he was very helpful. I definitely will be back. Thank you Brian! read more

Amazing spas ,discounted and excellent delivery service . Everyone handled our requests professionally read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Rancho Cucamonga, California

The staff is very friendly, they are knowledgeable and helpful. They go above and beyond and I am happy to give them my business.

Had a few questions regarding a pool they installed a few years ago with the pump. Called in talked to Brian he was very friendly and listened to my concerns. He coached me step by step and very quickly the problem was resolved. He has excellent customer service. Highly recommended this company and if you have any concerns or questions ask for Brian he was a ton of help. read more

I bought a spa from them and Brian was a huge help with everything I needed to do and get I wouldn't go anywhere else but here fantastic customer service read more

Needed a new pump for my pool and called around to several places. Everyone gave me the run around or was giving me quotes out of my price range. With the weather warming up I needed to get it working. A friend suggested Secard, when I called I spoke with Brian and told him about my issues. He came to the house the next day and checked out my pool equipment and was able to get me what I needed at a price that didn't break me. He was friendly and very knowledgeable. Would recommend to anyone that has pools. Thanks for your help Brian! read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Rancho Cucamonga, California

Brian is amazing very helpful answered all my questions and explained everything in detail. Thank you so much will definitely recommend him to all my friends and family. read more

We bought our hot tub last month after several months of scouting from different vendors. Gloria was the Sales Manager who accommodated us and she was great from start till now (every now and then I'd call/tx being a first time hot tub owner and she would take time to answer all questions and make some recommendations). We wanted a WiFi on the hot tub that we liked and Gloria made it happen by placing one for the first time. Upon delivery, the guys Eddie or Edward, Elio and Daniel (sorry if I forgot the names) were also very good. However, the hot tub stopped working when they turned on the high jets. I was nervous thinking the tub might be a lemon. They changed the fuse and it worked. We decided to buy the Aqua Lounge Plug N' Play so it took the next day for us to soak wt the desired temp. Then we had another setback when the tub stopped working again once the high jets were turned on. The bluetooth of the hot tub was still working fine so it meant that it was not our electrical/outlet problem. At that time, we were really nervous and sent a tx msg to Gloria that night. She texted back, "don't worry, we got your back". We wanted the tech to come over the next day but they couldn't so I was a bit frustrated as we were having a family event that weekend. The tech Vincent finally came after a week and did a few tests and tightened the fuse holder and it worked. He also recommended to place a 30 amp outlet. It's been two weeks and we haven't changed into a 30 amp outlet yet and the tub is still running great! Aside from the competitive pricing among other vendors, we are very pleased with the after sales service. I hope that the tub's fuse won't blow off again but God forbids it will, I know that Gloria and her team is just a phone call away. So yeah, go buy your hot tub to this branch and ask for the famous Gloria that every happy buyer is raving about! read more

Secard Pools & Spas - Hot tub under enclosed patio - Hot Tub & Pool Near Me - Rancho Cucamonga, California

We bought our above ground jacuzzi two years ago and the customer service has been incredible. Specifically, Gloria sold us the jacuzzi and for the past two years she has helped me countless times with questions or concerns we've had with maintenance. We had no idea about maintaining a spa and are still learning but Gloria has gotten back to us quickly every time, helped us solve any water issues and steered us away from spending money on chemicals that we don't need. It seems harder these days to find great customer service but I really can't say enough about how much Gloria has helped us. It's obvious she takes great pride in her job and cares about her customers. If you're looking into an above ground spa, I highly recommend that you see Gloria at this business. read more

Secard Pools & Spas - Great product, phenomenal customer support. - Hot Tub & Pool Near Me - Rancho Cucamonga, California

Edgar and crew are knowledgeable on the spa very helpful on setting up our spa. Thank you read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Rancho Cucamonga, California

Thank you Edgar and Team they showed up and put everything together for me. Great Customer friendly Service.

I couldn't be happier with the installation of my jacuzzi! The three gentlemen who did the setup were outstanding. They were professional, knowledgeable, and incredibly friendly from start to finish. They took the time to make sure everything was installed correctly, answered all of my questions, and left the area clean when they were done. Their positive attitude and attention to detail made the entire experience stress-free. I truly appreciate the excellent service and highly recommend them to anyone looking for quality work. Thank you for a job well done! read more

Update: Carl, the manager at the Hesperia branch reached out to me today and put together a conference call with Aaron the operation manager. Aaron had reached out to the liner manufacturer and they have agreed to replace the liner. It's not a cheap thing to do between the materials and labor. Thank you Secard Pools for going to bat for us. I'm very impressed with this company. read more

I had a great experience with the customer service at this business. The staff was friendly, and Brian Anderson, who I believe is the construction manager, took the time to answer all of my questions. When I was unsure about the next steps, he walked me through the process and made sure I understood everything before I left. He made me feel welcome and went above and beyond to make sure I was satisfied. I really appreciate the excellent service and would definitely recommend this business to others. Thank you for such a positive experience! read more

I came into Rancho and had some questions after buying a pool. I spoke with Brian who was very helpful and kind in helping me with my new purchase. Not only was he understanding he was really sincere. Excellent service and would recommend. read more

I called over the phone and Stephanie was very helpful explaining the permitting process!

Hello everyone. Today I went to Secard pools in Rancho Cucamonga CA. A very polite & respectful woman by the name of LAURA assisted me. She had great communication skills and had lots of knowledge about my situation. She replaced my pump & I'm very grateful to her for helping me. I highly recommend this place for all your pool needs & ask for "LAURA". She's the best. read more

Aaron and Gabe at Secard are fantastic. we made several visits to their warehouse location in Rancho Cucamonga while we looked for the best spa for us. we never felt pressured. We were walked through our choices with detail and care and made to feel comfortable. We were looking for a local company to work with and Secard was the best choice. read more

great crew, Landon, Edgar and Mundo did a great job!!!!! thanks for the great service and help!!

Edgar, Elio, and Danny were fast and efficient! They answered all of our questions. Highly recommend them. Thank you, guys!

I liked the selection they had to choose from in store initially. The sales person was very friendly and the delivery drivers were very polite and professional. read more

The pool is well-built and has held up great over time. Installation was straightforward, and the overall design looks excellent in our backyard. We're very happy with the quality and value. Laura was incredibly supportive throughout the entire process. She was always helpful, professional, and made sure all of our questions were answered. Her excellent customer service made the experience even better, and we truly appreciate everything she did for us read more

Took excellent care of my parents, great Service before and after the sale, Laura is a sweetheart