I come here because I always experience amazing customer/shop service (Jeff the mechanic is the…read moreman!) and Jeremy is one of the best salesmen I've met in the industry. His knowledge and personability are rare traits these days, and it's hard to find folks that will go the extra mile who genuinely care about getting you the right tools. We bought a wood splitter this weekend. We are really grateful that the owner held it for us all week! We have been excited to pick this up and we are stoked to keep supporting a local shop that sells quality equipment. There were two gentlemen working when we made the purchase, Jeremy and some other guy named James who I had never met before. They were a bit busy and we weren't in a rush, so we waited for things to simmer down after Jeremy rang us up so we could get a run-through of the equipment and load it up. Really no big deal to wait - I worked retail for years I know it can be hectic - but Mr. Jimbo didnt seem at all interested in actually helping when he could have sped things along. He literally just acted like we were "in the way" or we were some sort inconvenience. I came back in to ask a question about a pin for the hitch mount (Genuine safety inquiry, so a legit concern.) Dude just stood behind the counter sneering at us and snapped at Jeremy to, "Make it quick...." Um, we just spent nearly 3k on a machine, can you at least act like you work here or give a hoot about the customers? He apparently gave us dirty looks the entire time we were there, my husband pointed this out as we were leaving, so I'm not the only one who took note of his insolence. I will remain a loyal customer, but hopefully I can consult with everyone else who works there. Maybe James would be better off working at the DMV...Insufferable people seem to fit in well there.

I am extremely dissatisfied with this business. My husband dropped off our weed stringer yard…read moremachine for repair on April 13th. We were told due to it being the beginning of spring that it wouldn't be done for about 4 weeks. Which was understandable. However, here we sit on July 1st without our machine . My husband has been by on 3 separate occasions and keeps being told 2 weeks and then a week. He has also had to since go and purchase another machine due to the fact that we do landscaping part time and needed this for work. I'm sorry but this is unacceptable.It has been 2 and a half months and it still isn't done. I don't know what the issue is over there but we should be discounted on the price or compensated in some way. When my husband said something to the manager regarding the machine not being done in a timely fashion the manager was like well that's the price we quoted you. Yes it was but we were also told it would be 4 weeks not 10+ weeks. We definitely won't be doing business with this store again.

When I called I spoke with Rob who said he would get out that day to look at our riding mower that…read morewould not start and get back to me. I never heard back from Rob, so I have trued getting back in touch with him leaving several voicemails with no response. I've been ghosted.

My uncle has been in the Farming business for years and took his tractor to several different…read moremechanics. They all told him the same thing. 5-7,000 for the Repairs in several issues and that was just a rough estimate. A friend of us told us about Robert. We figured it was just another run around. Robert found issues other mechanics didn't even see. He completely fixed the transmission in my uncle's Tractor on top of all the other things he did. If you want some one who is straight Forward and Honest " That knows what there doing " give Robert Pringle a call. Thanks again for everything you did .

Blue Star Gas. It's about 5 miles away from my home, but it's still worth the trip. There are other…read morepropane refill stations nearby, but the attentive staff makes all the difference. I'm glad that we have this service in our community.

Over all customer service A+…read more Ladies in the office explained pricing and even showed me benefits of creating an account with them! HUGE PLUS for FOOD TRUCKS!!!! The real STANDOUT was Jim who filled my propane! Super friendly with everybody that came up. I told him it was my first name getting propane with blue Star and he told me I made a good choice because not only do they have good pricing, but all the servicemen are knowledgeable and know what they're doing! Love the confidence of that comment! He unloaded my hundred pound propane tank filled it up fast and even help me put it back in my truck! He assured me if I had any questions pertaining to propane, he would gladly help! Highly recommend BLUE STAR FIVE GAS in Santa Rosa! Extra thanks to JIM

Be aware, I would not recommend this place based on our recent experience. My husband brought his…read moretractor in for an oil and filter change, and when we got it back, we discovered the oil filter had never even been replaced, they left the old one on. We were charged and they didn't even do the job! On top of that, they told him the tractor was ready for pickup, so he made the trip out there, only to be told once he arrived that it actually wasn't ready. That's a complete waste of time and shows a lack of communication and organization. Mechanics are inexperienced, and management is not properly overseeing the work or the customer experience. I'd be cautious about trusting them with your equipment!

Absolutely great service! I stopped by Garton Tractor…read morewithout an appointment looking for a same day tractor purchase. Gary Peterson Jr. helped me and I could not be more satisfied with his customer service, patience and expertise. Gary was able to set up and have the tractor ready in just a couple of hours. He took the time to explain the tractor's functionality and ensured I had everything I needed when I left. It is so refreshing to find great and personable customer service. Thank you Gary for all your help. Thank you Garton Tractor management for empowering Gary to take such care of customers.

I was recently referred to this company by an appliance store for a repair. I gave them a call the…read moremorning of 8/20 to inquire about their services. An older woman customer service rep answered the phone who had a short temper right away. I told her about my situation and she gave me a short answer and then hung up on me without a chance to speak. It's unfortunate that she works here since multiple people seem to have experienced the same customer service rep under the same circumstances. I will not be using their services in the future and recommend they take care of this ongoing issue.

Armando was always on time. The repair to our exhaust hood was not straight forward. Armando was…read morecreative and relentless until the job was complete. We have run the exhaust fan for 4 straight hours today. It is working great.

Arrived on time with a modern, well-equipped van. Expertly fixed my Deere riding lawnmower and…read morecleaned it up as well. Reasonable charge, especially for service in my yard. My go-to mechanic from now on.

Three years ago, I researched and bought a field and brush mower. It's been perfect for me until it…read morewon't run. The nearest dealer service is more than an hour distant, one way. I hauled the mower into the local saw service twice this spring. It still wouldn't mow for more than 90 seconds. Another go-to small engine shop in town wouldn't even look at it. After searching and searching online, before I broke down and spent another $5000 on a new mower, I heard about Bill's Lawnmower in Santa Rosa. A Yelp review said that shop was closed, but Bill was now operating a mobile service van called Mower Medic. Bill responded quickly to my call and addressed the problem with great expertise and persistence. I appreciated a mobile provider who could observe what was going wrong when I operated the equipment in my own field. It took a couple of trips to resolve the problem, which gave me the chance to understand Bill's exceptional business and customer service ethics and enjoy his entertaining delivery. He could be teaching classes in business school if he weren't busy repairing engines. Bill ultimately solved the problem completely and charged an extremely reasonable fee for his services. Save yourself time and trouble; call Mower Medic first.

I also worked for this individual for more than 1-1/2 Months, and NEVER got paid either…read more He had no idea how to complete the project that he had promised to his client, and used me to get it done. I don't think this business-owner is serious about maintaining any sort of positive reputation amongst his fellow Santa Rosans. Let alone amongst his ex-employees. I wouldn't hire him for anything, and I would NEVER work for him again. Este hombre es un perdidor.

I am very angry & disappointed in Scotty Witbrott…read more Just like several others that I read about here in the Yelp Reviews, this friggin' guy hired me to come work for him and never paid me either! After a short time there it became obvious that I was working for a alcoholic. His breath smelled of Fireball Cinnamon whiskey every day after a certain hour. Not long after figuring that out I figured out that my promised wages were never actually going to get to me! After my second week I asked him for a paycheck multiple times and NEVER got ONE check for my labors. I stayed for over a Month before I just bailed. While I was there I also had the chance to see him "in-action". What a goofball. He screwed up 2 separate orders AND overcharged a local neighbor for some left-over scrap. ( WAY over-charged !! ) If you want REAL metalwork or fabrication, or even just a decent price on some materials -- GO SOMEWHERE ELSE..! GO ANYWHERE ELSE..! This guy and his "shop" have earned the title of Worst of Sonoma County among me and my family & freinds. Run and never come back. -Sage.the.Maige

I called Hansen Tractor to bleed my fuel lines of my MF30 after I foolishly let it run out of…read morediesel. Can you imagine? Robert called me back that day and came out and took care of the problem in less than 15 minutes. I invested probably 4 hours reading the manual, You-Tube videos on the subject and fiddling with my tractor... but decided in the end to call a professional. Robert's truck has a hoist, welding rig, generator, 30 gallons of grease and all manner of tools so that he can fix most any problem in the field. He's also got a shop in Penngrove where he can do major repair work. He fixes generators also if you have a generator on your remote site. He fixed my tractor and charged me "whatever you think is reasonable" - which was quite reasonable to me - but worth his time to come and take care of the MF30. (I have some tire work that I'll have him do later.)

Guy is a flake. Read reviews for him. Makes business deals and then dissapears with no…read morecommunication not even courtesy of a text. So I waited and waited and waited NO REPLY EVER. BEWARE OF THIS PLACE