What a great experience on a day that could have been bad if I hadn't been able to get my chipped front veneer fixed. I called Dr. Kanemaki's office Saturday morning, and they were able to get me in quickly. I had to wait a little while at the office, but it was remarkably short considering I arrived at the last minute and they were busy. Doc Trent was able to quickly repair a pretty gnarly front tooth that had split on an old veneer broke off. He was quick, efficient, friendly, and above all professional. The front office was also great. I've had nothing but positive interactions! This may be my new dental home. read more

I have been a patient at this practice for 25 years. After reading other reviews, I realize I am not alone in considering finding a new dentist. Since Dr. Kanemaki passed away, I have tried to be understanding of the changes, especially as long as Dr. Shimizu and Dr. Trent Kanemaki remained. However, my experience left me feeling undervalued as a long-time patient. I hope the office will reflect on how these situations impact patient trust and continuity of care. read more

Shady billing and zero flexibility for working professionals. I really wanted to like this place since the dentists, hygienists, and front-desk staff are all genuinely nice and professional, but their billing practices are incredibly predatory. I only go in for standard preventive care, which are the two cleanings per year that are 100% covered by my insurance. Somehow, they still managed to stick me with a bill. The "Surprise" Charges: They charged me out-of-pocket for X-rays because they assumed my insurance would cover a specific type/frequency and didn't bother to verify first. When the claim was denied, they passed their mistake onto me. If your office doesn't do the due diligence to check coverage before performing a procedure, that's on you--not the patient. Impossible Cancellation Policy: Beyond the billing issues, their cancellation policy is a total joke. They charge a $75 fee for any changes made within 72 hours of the appointment. * The Window: Three full days is an absurdly long lead time. * The Price: $75 is a massive penalty just for having a life or a job. If you are a working professional whose schedule can change, stay away. This office is clearly more interested in squeezing every cent out of their patients than providing actual care. I won't be returning. read more

Had a tooth filling done with Dr. Robin and she is by far the best dentist I have had. The office was nice and clean. The staff was very nice and informative. The dental assistant was great and very nice. read more

Excellent service, personal always friendly and professional. They dont over sell and only recommend what's needed.

Care and quality continue as the legacy of doc RK's patience are in good hands with Doc Yoshi, he's a good guy. A bit different in style but at the core similar values of high quality work, not excessive work for billing sales, transparent, and willing to answer questions. I walk away knowing their work is quality and the stand behind what they do since it's not a sham. You have to be careful when seeking care to be within your insurance as well as someone not needing you to pay payroll by giving more work than needed. This is a place I can trust! I've been here so many years. Only wish is we get more like girly pop things, make the space warmer up front. I hate the dentist but I keep my appointments with Dental Assistant Ms.Taz all the time! Taz, don't over book her fam, she is methodical with her care as is Dr. Trent Kanemaki and Dr. Yosh read more

Got a deep cleaning here yesterday and they were so wonderful. Would highly recommend!!

I have been receiving dental care at Randall T. Kanemaki DDS, Inc. in Buena Park for over 30 years. I just recently had a crown replacement done. Dr Trent Kanemaki's work is always great. During my recent visit with Dr Kanemaki and his team (Jessica & Isabella) were personable and compassionate. During the visit I observed the level of professionalism shown to me, other patients & staff and that's what keeps me coming back. They always provide excellent dental care. read more

Very busy office but they always make sure everything goes smoothly. Nice complementary coffee tea station. Huge tv you can watch news. My hygienist Tiffani she did an amazing job very thorough Thank you team, Brenda and lovely ladies in the front desk for taking care of me. read more

Had my 6 month dental cleaning and all went well. Would like to take the opportunity to commend my hygienist Taz. She's always thorough and gentle in her approach. She answers my questions with knowledge and advice. It's never fun to go to the dentist but Taz makes it a less anxious experience. I appreciate her. read more

The practice isn't the same after Dr Kanemaki's passing. Everything from the front of the house to hygienists to the dentists themselves has gone downhill since the practice was bought. The last time I came in for my regular cleaning my hygienist was the same lovely woman, but she took on new additional responsibilities like checking gum depth which used to be something the dentist did. When the dentist arrived, I mentioned that my night guard didn't fit very well and the first thing she did was throw the previous dentist under the bus saying it was horribly done. Not an ounce of professionalism. The tech that adjusted my mouth guard was cold and honestly just plain rude. From my perspective the new ownership is most interested in improving their margins, increasing efficiency, and upselling at the cost of honest dentistry and care for the patient. If you're looking for a new dentists look elsewhere. If you're an existing patient you've probably also come to the same conclusion yourself. read more

I received great quality dentist work and quality care from the office to the back room. The Office staff was very nice and has a warm ambience Dr.Robin provided the best service Karina, Jessica, Jancy, Nancy, Brenda, Genesis We're all very kind and helpful! read more

Since Dr. Kanemaki passed away, his son Trent Kanemaki has been our dentist. He is wonderful and kind. The hard thing is that this practice was sold to another dentist in the 32 years that I have gone. I've never had to deal with financial issues. This time I had to go in to get a crown replaced And I was told that I couldn't get it done. Unless I paid for half of the procedure. I was not going to get it because I felt like I was just another number like I was not a human like I was just a dollar bill, but I did, and I'm glad I did because Dr. Trent was amazing as always. Unfortunately, because of the billing issues. My family and I chose to go to another dentist. I hope that whoever goes knows that Dr. Trent is amazing. And Dr. Shimizu is amazing as well, but they have to be careful with the front office and all of the financial billing and anything to do with the insurance. read more

Excellent Dentistry Practice in N. Orange County CA. 20+ years of caring for my teeth and gums. When I first came to Dr Kanemaki DDS I wasn't sure if my teeth were going to out live me, however with there recommended treatments and care directives my teeth and gums are strong and healthier than ever. Great people, honest, trustworthy and knowledgeable of negotiating the complexity of insurance world. Thank you all at Randall T Kanemaki DDS read more

I had to reschedule my appointment and they accommodated for me quite easily. My actual visit was great. New faces at the front, and they were nice and friendly. My dental hygienist was Kristin if I recall correctly, might be wrong though. She's cleaned me before, very friendly, professional and made the whole experience comfortable. Was seen also by a Dr. Robin who was also wonderful. Great bedside manner, listened and asked great probing questions to further investigate my issues. I used to live 5 minutes away, but have since moved 30 min away. Ill still keep coming here for now, but am a little apprehensive about what recent reviewers are mentioning. However I do have Delta PPO which probably helps. The music choices were great! 5 stars! read more

Feedback for Dr Kanemaki and Dr Yoshikane. I had my first visit with Dr Robin. During our discussion about a treatment plan, she stops looks at my face and says I should see a dermatologist. What?!? She then proceeds to ask me if I had a primary doctor! If Dr Robin is a clinical dermatologist in addition to being a dentist then here-here. If not, she should stay in her lane! I have nothing but respect for the old Kanemaki practice but the culture and harmony is gone. read more

This is a class customer service buisness. All of the personnel from the front desk to dentists are personalble, qualified, and professional. Just was there for the replacement of a crown and I am so happy that the quality of care continues to be exceptional. I had Dr Robin and Jessica as my team and it was par excellence! Dental procedures can be quite scary for many...if you want to walk into a place in peace and leave in peace, with a few smiles and zero stress, check out this location. You will be well-served! read more

Great staff, great service. I am always comfortable with the procedures and recommendatikns.

I had to change dentists when I moved to the OC area. I chose Dr. Trent for my dentist. He is nice, friendly and educational. I like how he agrees with the watch and see method when things are not bothersome. I grew up with a dentist that like to drill and fill everything. I am glad he is not. If the affected area has more change, then he will recommend an action plan. I have gone through a few hygienists (some may have been dental assistants) before I got Jorja. She has been wonderful in all aspects of care. She is friendly, professional and knowledge. I look forward to our every 6 months visits. read more

I've been coming to this dentist for years with my husband and two children. I love the dentists. The hygienists are hit or miss with how much pain they cause and how thorough they are. Too bad I cannot get in without a 3 month or more wait. Don't even think about trying to reschedule if something comes up unless you're willing to wait another 3 months. Sadly, we will be moving on to another dentist so we can get our regular checkups. read more

My family and I have been coming here for nearly a decade now, so it pains me to leave this review. The dentists are wonderful - Dr. Kanemaki, Dr Trent and Dr Shimizu are excellent at what they do and the staff are all helpful and kind. I've never had to wait for my appt time. I've recommended many family and friends. Over the last year, after Dr K passed and the business was sold, front office staff also changed, and there has been a noticeable decline in front office practices, service, and billing issues. I had an appt for a dental cleaning. Without notice, they made my appt 30 minutes earlier bc they decided to open the office earlier. I specifically made this appt months in advance because that was the time that worked for me. I only learned of the change when they called me to confirm the appt. Not thrilled, but sure I would try to make it work. I get there the following week at the updated time and they couldn't find me on the schedule, turns out my appointment was accidentally cancelled. Now I need to wait another 3-4 months for your error, no real effort to make it right. Next, their billing practices are poor. I keep receiving paper and email notices of "balance due". When I call to ask for details, either receive no response or when I finally reach someone, they say "don't worry about it, it's just an auto notification while your insurance is being billed". I've received over 5 letters of "balance due". I'm not blaming the front office staff, but whoever is managing this process needs to clean it up. It just feels different. The front office staff used to be reliable, respond confidently and have everything in order. And unfortunately, while I want to support the practice, we'll be looking for a new dentist. read more

My dentist was very friendly and actively listened to all my concerns. She was extremely professional and paused to check on my emotional state & any sensitivity to pain as she worked on my teeth. Absolutely No Pain all SMILES - I will recommend this dental office to everyone who wants a dentist who cares about you! read more

Just had a wonderful visit from the sweet front office girls to the back office staff. Isabella was a great assistant and took care of me with such gentleness along side Dr. Financials were clear and understood. Great music in the back was a plus :) read more

Very pleased and happy with my cavity getting filled. Dr. Robin is very courteous, pleasant and professional. I feel really safe in her hands. This office is over overall top notch. The dental hygienists are also very friendly, personable and professional. I've been going to this office for only a few years. I'm very happy I made the change. And I'm very impressed how well they clean your teeth. You can tell you they really care about the patients. My previous dentist did the bare minimum and I didn't know better until I move to this office. They also clean your teeth very well. They take their time, they are never in a rush. I invited you to give them a try, you will not regret it read more

My family just learned today about Dr. Kanemaki's passing. He was a great dentist and friend of the family. My grandparents had Dr. Kanemaki, as well as, my mom and sisters. He was the dentist to my uncles and cousins too. Dr. Kanemaki even came to my grandparents funerals. We are all saddened by his passing. He was a very kind person and has excellent office staff. I don't go here anymore, but the last time I was there I met his son, who i know will take care of all the patients. To anyone considering coming here, you will be in good hands. read more

Dr. Trent and his staff provided prompt, professional and caring service. I highly recommend them.

My regular hygienist was out and they brought in a sub. She was terrible. She didn't even finish cleaning my teeth. Dr Yoshikane came in to do his exam and after that the gal didn't even finish cleaning my teeth. She didn't clean my top teeth nor did she polish my teeth. Horrible hygienist. Why is it everytime I go in the front office people are different. We have been going to Dr Kanamaki for years. Since he passed and the practice has been sold to a corporation the care has gone down. Going to start looking for a new dentist. Sad to say. read more

I was a patient of Dr Randall Kanemaki for more than 50 years. Sadly he passed away. I went for my routine cleaning today and learned that the practice was sold. The new office manager tried to strong arm me into $400 xrays which I was not prepared to pay since I pay cash. Rather than try to work with me, they refused to clean my teeth. I am a medical professional and would never treat a patient so poorly. Shame on them. read more

I would like to give an excellent review to the Assistant Jessica. She has great knowledge as well as customer service. Great addition to this office! Keep up the great work Jessica. read more

This office has a serious lack of attention to billing my insurance and being upfront with cost of services. I wasn't told how much it would cost for installing a dental implant upon first appt. On second appt, I was told service estimate and asked to pay 100%. I asked how much my insurance would pay and was told their office would file a claim. Well, 3 weeks later, they didn't file a claim! I had to call insurance and Dr Kanemaki's office several times to follow up. A month later I get notice from insurer that they adjusted bill for partial coverage. I expected a refund from Dr Kanemaki office to arrive. A month later- nothing. Called dentist and they asked me to email billing. Seems like they need a new Billing department or person! BTW, dental care is good. This rating is a 0 star for service and 4 star for dental. read more

They were able to get me in the next day for emergency service. Staff is very friendly and helpful!

I am a fairly new patient (2 years) and came to this dentist based off of reviews on Yelp. At first the practice was In-Network for me, then all of a sudden at my scheduled appointment I was told to sign to acknowledge that the practice is Out-Of-Network. When asked when this happened because I was never notified and I chose this dentist because they were In-Network based off of my insurance. They just replied, "it's been awhile". Before the scheduled cleaning appointment I was not disclosed any out-of-pocket costs until I received a bill a month later! When I contacted my insurance they confirmed the dentists are In-Network (and he still remains in the insurance website as an In-Network provider). The insurance had been going back and forth to determine whether the dentists are in fact "in-network". Now I have cancelled all my future appointment with them, paid off my bill with them (to avoiding going to collections) and changed to another In Network dental provider that has been upfront with treatments and costs. ***Before selecting this practice be sure to check with the dental office if they are in or out of network for your insurance, or you'll be surprised by a bill for "Out of Network" costs*** read more

I would recommend this dentist office to anyone who needs dental work, routine or otherwise! They take great care. From the time you check in the office to your treatment and leaving, everyone is so friendly. And- they have the latest of everything. My daughter received this new foam fluoride treatment that was SO much better than the gummy or brushed on ones! We also have sensitive teeth and the hygienists always make sure we get a good cleaning with a gentle touch! Unfortunately I have needed fillings and get so anxious when I get the shots, but they make it so you almost feel nothing! A+++ for Dr Kanemaki's office! read more

I have been coming to this Dentist since I was a kid. They are all amazing. I've been seen by different drs at this facility. They all have a very light hand. I am never in any pain. I am always very comfortable. Super clean. I don't like going to the dentist, but they make it more enjoyable! read more

Kanemaki dental office is professional, courteous, detailed and always gives my family the best dental care. They have high-tech equipment with the most up-to-date technology, providing you with the best oral care one can hope for. This place is top notch with a superb staff, from the lovely reception ladies, hygienists and doctors. Dr. Trent and Dr. Brian have the most pleasant bedside manner, thorough and answer all your questions. Dr. Trent is always happy to see you with a smile on his face and well-equipped with a funny joke or story. Jill is one of our favorites. She is so pleasant, kind and gentle, as are all the other hygienists there. You can't ask for a better place for the oral care of yourself and your loved ones. Dr. Randy's love, humor and presence fills this practice as his care and legacy lives on. read more

I'm a new patient at this office. The front office greeted me warmly and even made me a cup of coffee. I had to have two fillings done. I had zero pain, Dr Yoshikane was great. I get nervous having dental work but Dr Yoshikane and Jessica helped me feel very relaxed and comfortable. You guys are awesome!! read more

Randall T Kanemaki, DDS - General Dentistry Near Me - Buena Park, California

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There was no waiting and every person treated me professionally. It was a great experience.

Everything is black and white, all of the "workers wearing black. Horrible. No communication, Georgia has cleaned my teeth for 30 years or more, no communication to say why she's not around. When I walked in "oh hi", "no insurance,right?" your bill today will be $443 or whatever ever, the technician was efficient and pleasant, the doctor was in such a rush, oh well. The lady that took my money was okay. That's me done . read more

Great service and work, never had a bad experience. The Doctors and staff are professional and I've been a patient for over 40 years now.

Everyone in the office was very helpful. My Hygenist was very understanding as I get anxious sometimes when I get my teeth cleaned. She helped me get through it The office is beautiful and clean and neat. I have been going there about 31 years. Would recommend to anyone. read more