Evans was responsive, courteous, honest, and made sure we had all the information before making a…read moredecision. I had originally described "just 3-4 nests," but when he came out and saw the whole house was infested, he didn't bat an eye! We're keeping him!

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

This visit was absolutely disappointing. The technician, Darryl who came did not call me with a 30…read moreminute heads up call, which seems to be standard for any appointment at the house. He did not clean off his boots and brought dirt into the house and is on the runner of my stairs. He did not really care when I mentioned this either. He did not have a ladder ready to bring inside because it was wet and on top of his vehicles so I had to get the ladder for him that I had. He left the floor dirty with insulation that came from the attic and didn't even offer to clean it up....didn't even acknowledge it. He left without saying goodbye...this whole visit was strange and I sent a note to complain. Laurie was very considerate and timely, but I don't think the same for the rest of the company. Her manager Matt does not care for follow up in customer complaints.

WE had a gopher problem. Gopher moved into underneath our outside deck. Digging holes, running on…read moredeck scaring everyone. On The Spot set some traps to capture the critter. Next day, angry gopher trapped inside trap. Taken to forest area miles away and set free. Happy ending for all! Will use again.

Technician came on time, hope he did a good job. The results will be seen a little later. We…read morereceived relatively good price and for now pretty satisfied with the service. Will hire this company again.

Excellent service. I was born and raised in Brooklyn and still live in Brooklyn. No matter what…read moreyour address is, every homeowner must keep a check on rodents. I've had several pest control companies and I I have to tell you this company is top notch! They do way beyond just setting traps and laying down poison. I was very impressed and so was my husband who is very particular and hard to please. Just make sure about price quotes. Besides that this is a really efficiently great company. Book them now.

If you need an exterminator for bed bugs, this man is not your guy. He came for an appointment…read moretoday and was here for 5 minutes. Yes, you read that right... 5 minutes. For a bed bug problem. All he did was spray some pesticides and barely covered any ground. Bed bugs are a very different pest from any other pest you'll deal with, and he accomplished absolutely nothing for us today. I work remote and planned on working at a coffee shop today, and wasted my time planning around the appointment because we were informed that we would need to vacate our apartment while they did work around our house. So much for that! I would have expected at least SOME effort to inspect our apartment and maybe try and look around for where they might be. Nope! Barely even lifted a finger. His colleague stood outside the house the entire time, and Gary wasn't even willing to touch the mattress. I had to pull it out for him. What kind of exterminator is afraid of getting their hands dirty? It's your job to find bugs and exterminate them. At least pretend you're trying dude. Before he came, he had us empty all of our dressers and put our clothes in airtight bins. I'll admit, that's good advice, but that's something you'd probably read online before dumping money and time on someone like this. So yeah, thanks for regurgitating obvious information to me. This guy didn't even bother looking into any dressers or closely inspect any of our beds. He made absolutely no effort on his part. I ended up finding more bed bugs myself after thoroughly inspecting my roomate's room, and putting actual effort into making sure that we dealt with them the best way we could for the meantime. If you are reading this and you've discovered bed bugs in an early stage and it's not a big infestation yet, I highly recommend that you watch Mark Rober's bed bug video and follow it religiously. Buy bed bug traps for your bed, encase your bed in a high quality bed mattress cover, apply diatomaceous earth powder in a thin layer around your room (please wear a N95 mask and do your best not to inhale any of it), etc. Follow everything in that video before your bed bug problem becomes an infestation. Please watch that video. It will do you justice. If you caught your bed bug problem too late, you'll need a professional. In other words, not this guy. He might have good reviews for other pests, but he has absolutely no idea what he's doing in regards to bed bugs. He's afraid of them. He ain't gonna help you. Thanks for nothing, I'm sure whatever my landlord paid you was worth it.

I first hired a national company to take care of yellow jackets nest. A guy came, did some…read morespraying, told me the YJ would be gone in a day. Next day, YJ were having a party and did not appear like they wanted to leave. I found Family Termite & Pest Control on Yelp the next day. What caught my attention is that the company does not have you sign any contracts, they come and take care of things that you ask them to take care of. I left a message on Yelp and received a response from Gary in fairly short timeframe. He was at my door steps the following morning and took care of the problem. That same evening, I did not see a single YJ. Gary took care of the problem in quick and effective manner. Price was also very reasonable. I will definitely consider FT&PC for any future pest needs.

Orkin is a total disaster. Unprofessional, disorganized, and completely useless…read more If I could give zero stars, I would. Orkin Pest Control has been the most frustrating, unprofessional, and unresponsive company I've ever dealt with. We've been paying for monthly service, yet the pest problems continue and the service we're supposed to be getting simply doesn't happen. From the start, things were a mess. When we first set up our account, they sent a technician out for an initial visit. He showed up, greeted us with "What's good?" and immediately came off as unprofessional. We explained we wanted a general inspection around the home and some preventative treatment for insects. He flat-out refused and said they don't do that. I asked, "Then what are you here for?" and he sarcastically pointed at a cobweb and said, "Oh, I see one there." At that point, I asked him to leave because he clearly wasn't taking the job seriously and was acting like an entitled fool. I called to complain, and a manager sent out a different technician and this one was more respectful and gave us his personal business card, saying we could call him directly anytime we had issues. But when we actually did call him, he blew us off and told us there was nothing he could do, and to call the office. Of course, the office doesn't answer or return voicemails. Trying to get a same-day appointment which Orkin advertises as something they offer was a complete joke. I was passed from one customer service rep to another in what felt like a game of musical chairs. Each one would type my info into a system and say someone would call me back. Nobody ever did. To make it worse, one of their main numbers has a recorded message saying, "If this is an emergency, call this number." I called that number, and the person who answered said there's no such thing as an emergency line. So why are you telling customers otherwise? Then, a rodent got caught in one of the traps they placed, and when I called to have someone come remove it, I was told they don't offer that service. So I'm paying for pest control, but I'm expected to deal with the pests myself? On top of all that, they double charged me for a service, and the first rep I spoke to tried to brush it off like it wasn't a big deal. I had to demand a refund before anyone actually did anything about it. That's unacceptable. This company is completely disorganized. The technicians are unreliable, the customer service is useless, and the communication is non-existent. They're happy to take your money every month, but when it comes to actually doing their job, they vanish. Orkin is not worth your time or your money. Save yourself the frustration and go with a company that actually cares about its customers and stands by its service.

They don't tell me when they're showing up they just come and expect for me to be home . That's not…read morehow this works ! The pest control guy showed up and then he sent out the message that he was on his way , he didn't do it before! Completely unprofessional

Great service. Quick response and Get the job done next day and done professionally thank you.read more

Management needs to do a better job of assigning a service window of time. Both appointments were…read morean hour late. The tech did text 30 minutes before arrival. Kyle was polite, informative, and efficient.

my technician Dan is excellent. I have never experienced a company that not only knows what they're…read moredoing but cares , cares about your property cares about your problem with pests whether it be spiders ants mice. I am so happy I found this company because now zero carpenter ants are in my house no nests around the property and he takes his time and does his job right. He explains what he's doing and is extremely thorough which is very hard to find these days. I will use them always.

Jimmy is very attentive to the customer's needs and customizes to each location. He also provides…read moreservice with education and respect. A true asset.

Heads up -- this is a detailed and honest review…read more I reached out to Atticare after PSE&G completed a home energy assessment on my hundred‑plus‑year‑old home. The assessment wasn't bad, but they did recommend re‑insulating my attic due to the age of the existing insulation. When I contacted Atticare for an estimate, I learned they partner directly with PSE&G on home energy‑efficiency projects, which immediately made the process smoother. Stephen (Inspection & Sales) - Stephen arrived exactly at the scheduled time and was friendly from the moment he walked in. He inspected my attic, measured the square footage, and walked me through all available insulation options. No upselling...just available options. Based on our conversation about my high winter heating bills, he also suggested that my outer walls likely needed insulation. Before giving me any pricing, he made sure I understood that Atticare would secure the best possible PSE&G rebate. They ultimately obtained a sizable rebate (free money!) and a 0% loan for 72 months billed as part of my monthly utilities bill, which allowed me to insulate all three floors of outer walls in addition to the attic. Nick & Crew (Attic Insulation) - Nick and his team also arrived right on time. He explained the scope of work clearly and determined the most efficient way to complete it. His crew worked quickly and had the entire attic insulated in under a day. Victor & Crew (Outer Wall Insulation) - Like Stephen and Nick, Victor and his team were punctual and professional. Because my home's exterior is stucco, he explained the indoor insulation process in detail. His team moved furniture away from the outer walls, covered everything with plastic sheeting, and got to work. I will note that dust mitigation could be improved for walls and furnishings -- not a dealbreaker, but tightening that up would elevate the experience even further. The outer wall insulation work took a bit longer than expected due to the number of holes that needed to be drilled, patched, and painted, but the team handled it diligently. Overall, I'm extremely happy with the services provided and am genuinely looking forward to seeing a decrease in my heating and cooling bills. Not only would I recommend Atticare -- I already have.

Really amazing how efficiently the Atticare crew works. They unloaded the attic, removed the old…read moreinsulation, vacuumed the space clean, sealed what might be leaking air or critter access, installed new higher R insulation and then put everything back in the attic neater than the way it was found. All this was done in half a day. The access room to the attic was left clean. They are courteous and easy to work with. Highly recommend the Atticare crew.