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    Randy’s Pool & Spa Repair

    5.0 (2 reviews)
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    FLA Pools

    FLA Pools

    2.8
    (11 reviews)
    61.0 km

    We are very happy with our pool resurfacing. It was done on time and looks beautiful. The job was…read moredone as promised. Nancy N Valrico, Fl

    Horrible company please save your money and find another pool company. They really reel you in with…read moretheir small family business motto and make you feel like your working with good reputable hardworking people. Everything was going great with the company until it was time to install the pebble tec inside our pool. Per our contract we paid for pebble tec to be installed in our pool... we later found out they decided to go with a cheaper company stone scapes and never told us. Not only that whoever they contracted to install it did so incorrectly and caused dark stains in our pool, sponge marks and discoloration. Once realizing the discoloration we contacted the company nicely asking them to come out and look at the pool they Kept sending out their pool cleaner guy who continued to add chemicals to hopefully make the discoloration away. Week after week they ignored us but kept sending this guy out with more chemicals. We continued to contact the owners to ask them to come out to see with no responses. it's now been months since we have heard from them they don't want to call us back or bear responsibility for their mistake. We have paid them in full so they got our money and don't need to respond to us anymore. Please save yourself a headache and find a different company!

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    Not grouted
    Not grouted
    Grout missing
    Grout missing
    FLA Pools

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    Amazon Pools

    Amazon Pools

    2.6
    (19 reviews)
    15.3 km

    Highly recommend! We…read morehave received nothing but exemplary service every time we reached out to Amazon Pools, Inc. We originally hired them to install a railing for our pool. Installation was timely and the railing is great, so much easier to use the pool. We decided to go ahead and get a railing for the spa as well. With COVID there seemed to be a limited supply, but the owner, Walter Pereira, managed to track one down for us. Again, timely service for installation. But what has impressed us most is Mr. Pereira's helpfulness and willingness to answer questions. We have called Amazon Pools numerous times when we have had trouble with our filter and pump. Despite the fact that we are unfortunately contracted for the moment with another company, for which we receive very poor service; he was always helpful and took time to explain what the potential problems could be. Recently, our pool had been down for almost a week and we still had not received response from our contracted company, so we called Mr. Pereira yet again. After hearing the frustration in my voice on the phone, Mr. Pereira and a staff member actually stop by at the end of their workday on their own time. THAT is customer service you don't find these days! He inspected our equipment for us, taking the time as he did to point out and explain what he was seeing. He found several issues that are clearly causing problems with our system working correctly, including a couple electrical code violations that are dangerous. We now have the knowledge we need to get the other company to do what they have to for the pool to be fixed and work efficiently. I highly recommend Amazon Pools for their customer service and performance. After the service we have received this past year with them, we hope to transfer our service over to them permanently as soon as our contract ends.

    Do Not Use This company. Gave them a deposit for pool pavers. Never did the work and absconded with…read morehalf of the deposit. Walt is unresponsive to our calls and messages

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    Amazon Pools
    Don't waste your hard-earned money on this company! Read our story before deciding.
    Don't waste your hard-earned money on this company! Read our story before deciding.
    More than half the tiles just fell off before 6 months, no response from Walter

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    More than half the tiles just fell off before 6 months, no response from Walter
    Ritzcraft Pools & Pavers

    Ritzcraft Pools & Pavers

    2.5
    (21 reviews)
    14.1 km

    What started out as a good experience, turned sour as the job progressed…read more We hired them for an old pool remodel. Start date was slated as 6/27- they started 6/25.... so far so good. Communication was great. Our pool had some major problems once they got into the structure ... so, it understandably was going to cost more and time frame would be longer ( not the 2 weeks they stated). There were rain delays...understandable. But, here we are in late September... some items were left unfinished.... as soon as they got their final payment... crickets....Not to mention that when they came to prepare the pavers for the sealant, they blew all of the debris that was on the deck... INTO THE BRAND NEW FILLED POOL! CONCRETE, TILE, LEAVES, PIECES OF PAVER! They just left it there... We were LIVID. We converted to a salt water pool, they did not put the salt in.... never a word on who would provide the salt and finalize the conversion, never a response to our texts, they FINALLY put the lanai screen doors back on ... in September...and were going to put new door closures on... they just left them here for my husband to do... my sparkling pool rail at the steps is now stained and tarnished with who knows what.... did they try and clean it off... heck no! I have tried numerous products to bring it back to it's original shine. These are small details... but it was the frustration along the way that makes me say I will never refer them. We made the final payment, my husband texted the contact person with questions... we have never heard back from them. We owned a business for over 48 years... if I had left a clients home like this, I wouldn't have been in business for that long. All in all, my pool is beautiful, but, the frustration along the way was too much.

    I so wanted to leave a great review . While we love our actual pool and our salesmen was good , the…read moresubcontractors are ridiculous clowns and project manager not the best at communicating . Our pool was delivered and we made all the payments very quickly. When it came time to do the punch list it's like Ritzcraft vanished . When we reached out , oh we are busy right now , out there as soon as we can ! . So far nothing . My husband had to fix pavers that were busted by electrical contractors and cover up that nasty looking pipe ! You would think $100,000 in few months would get you service and professionalism's ?! Not !

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    Ritzcraft Pools & Pavers
    Ritzcraft Pools & Pavers
    Ritzcraft Pools & Pavers

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    Randy’s Pool & Spa Repair - swimmingpools - Updated June 2026

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