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    Randy’s Pool & Spa Repair

    5.0 (2 reviews)
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    Amazon Pools

    Amazon Pools

    2.5
    (20 reviews)
    15.3 km

    Highly recommend! We…read morehave received nothing but exemplary service every time we reached out to Amazon Pools, Inc. We originally hired them to install a railing for our pool. Installation was timely and the railing is great, so much easier to use the pool. We decided to go ahead and get a railing for the spa as well. With COVID there seemed to be a limited supply, but the owner, Walter Pereira, managed to track one down for us. Again, timely service for installation. But what has impressed us most is Mr. Pereira's helpfulness and willingness to answer questions. We have called Amazon Pools numerous times when we have had trouble with our filter and pump. Despite the fact that we are unfortunately contracted for the moment with another company, for which we receive very poor service; he was always helpful and took time to explain what the potential problems could be. Recently, our pool had been down for almost a week and we still had not received response from our contracted company, so we called Mr. Pereira yet again. After hearing the frustration in my voice on the phone, Mr. Pereira and a staff member actually stop by at the end of their workday on their own time. THAT is customer service you don't find these days! He inspected our equipment for us, taking the time as he did to point out and explain what he was seeing. He found several issues that are clearly causing problems with our system working correctly, including a couple electrical code violations that are dangerous. We now have the knowledge we need to get the other company to do what they have to for the pool to be fixed and work efficiently. I highly recommend Amazon Pools for their customer service and performance. After the service we have received this past year with them, we hope to transfer our service over to them permanently as soon as our contract ends.

    I have used Amazon pools for quite a while. Basically not knowing any better. Being new to Florida…read moreyou go with the recommendations of others. I advise you not to use this company Walter does not return calls or texts. He says he will be at your house a certain day and does not show up. Days later after multiple ignored texts. All calls go to voicemail. Still no show and no response. His excuse is usually family emergency or text didn't come through. Had my phone off etc. I had company coming from out of state. A month in advance I let him know. He acid washed the pool a month before the company arrival. Pool would not filter from there. He said it was a com wire and he would have to get the wire. The com wire came in. No show. No response. 2 days before company showing up. Zero response. I hired another company to fix the pool. They came the day before all the company arrived and fixed the problem. It was not a com wire. He had incorrectly wired the aqualink system. The heater was incorrectly wired along with the salt cell system so nothing was communicating. The system had to be wired correctly. The filter was so full of debris from the acid wash that water would not filter. Some broken new I rings he had installed and the new spa check valves had glue stuck to them so the water level in the spa would not maintain. $700 later the pool is fixed. Walter comes across as very nice but he is a no show. No response. You will not get good service here and he does not know what he is doing in my opinion. Don't be fooled by the nice guy. It was also said that I needed a new heater. The pros at pool Marshall stated the heater is just fine. Other reviews I have read state the same. I have asked for the repair bills to be paid by this company due to negligence and incompetence and am getting ignored. Not surprised by this. You will not get a receipt of any kind nor warranty information. My request from the water dept for the sewage portion of the water fill for the pool was denied due to no receipt. It is my fault for not reading reviews earlier. But now I know a little too late. There area many other instances of being ignored etc. I am guilty of giving the benefit of the doubt but enough is enough. I don't like leaving reviews like this but..you need to know what you are getting into.

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    Amazon Pools
    Don't waste your hard-earned money on this company! Read our story before deciding.
    Don't waste your hard-earned money on this company! Read our story before deciding.
    More than half the tiles just fell off before 6 months, no response from Walter

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    More than half the tiles just fell off before 6 months, no response from Walter
    Ritzcraft Pools & Pavers

    Ritzcraft Pools & Pavers

    2.5
    (21 reviews)
    14.1 km

    What started out as a good experience, turned sour as the job progressed…read more We hired them for an old pool remodel. Start date was slated as 6/27- they started 6/25.... so far so good. Communication was great. Our pool had some major problems once they got into the structure ... so, it understandably was going to cost more and time frame would be longer ( not the 2 weeks they stated). There were rain delays...understandable. But, here we are in late September... some items were left unfinished.... as soon as they got their final payment... crickets....Not to mention that when they came to prepare the pavers for the sealant, they blew all of the debris that was on the deck... INTO THE BRAND NEW FILLED POOL! CONCRETE, TILE, LEAVES, PIECES OF PAVER! They just left it there... We were LIVID. We converted to a salt water pool, they did not put the salt in.... never a word on who would provide the salt and finalize the conversion, never a response to our texts, they FINALLY put the lanai screen doors back on ... in September...and were going to put new door closures on... they just left them here for my husband to do... my sparkling pool rail at the steps is now stained and tarnished with who knows what.... did they try and clean it off... heck no! I have tried numerous products to bring it back to it's original shine. These are small details... but it was the frustration along the way that makes me say I will never refer them. We made the final payment, my husband texted the contact person with questions... we have never heard back from them. We owned a business for over 48 years... if I had left a clients home like this, I wouldn't have been in business for that long. All in all, my pool is beautiful, but, the frustration along the way was too much.

    I so wanted to leave a great review . While we love our actual pool and our salesmen was good , the…read moresubcontractors are ridiculous clowns and project manager not the best at communicating . Our pool was delivered and we made all the payments very quickly. When it came time to do the punch list it's like Ritzcraft vanished . When we reached out , oh we are busy right now , out there as soon as we can ! . So far nothing . My husband had to fix pavers that were busted by electrical contractors and cover up that nasty looking pipe ! You would think $100,000 in few months would get you service and professionalism's ?! Not !

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    Ritzcraft Pools & Pavers
    Pool and patio
    Pool and patio
    Simple resurface

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    Simple resurface

    Randy’s Pool & Spa Repair - swimmingpools - Updated August 2026

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