Bad customer service guy with glasses really lazy didn't want to assist any further don't come here…read moreO'reily's helped right away . Go to O'Reilly Auto Parts - 5523 Van Buren Blvd, Riverside, CA 92503, United States

Very customer friendly and knowledgeable. I use them fairly frequently and highly recommend them.read more

I wanted to give 5 stars for the parts manager - Joshua Luke - my boyfriend called prior to…read morearriving asking for certain parts for his truck and told him we would be by to pick them up. When we arrived Joshua had all the parts right there at the front ready for us and also asked about another important part we needed. Superb customer service on his part. We went back about 4 times as we ran into other issues and needed different things but no fault to him at all. But when we went back to exchange a tube and Reggie helped my boyfriend this time - he needed to return the tube he got for another and he gave him a return receipt and then told him to wait in the line again after he already did. So that was pretty weird. But this 5-star review goes out to Joshua! You the man! Thank you

first of all the AutoZone on Van Buren in Arlington customer service in this morning on the…read more1030 crew that was horrible all standing one not one can I help you not even a goodbye they all look like they had shit for brains no wonder why they're a three star O'Reillys is a spot for me now!

Auto Zone #05578, Riverside, CA Re: Rosa cashier…read more PCI #491940 To Whom It May Concern, Today on Saturday, August 23, 2025 at approximately 5:00 p.m., I visited AutoZone store #05578 in Riverside, CA, to exchange a blinker light bulb for my Jeep. The service clerk who assisted me on a prior visit had sold me the incorrect bulb, so I returned to the store seeking an exchange for the correct part. When I explained the issue, a woman from behind the counter came forward to assist. After looking at the bulb, she insisted it was the correct part. I explained to her that it did not fit my vehicle. Instead of working with me to resolve the situation, her response was dismissive and unhelpful. I left the store feeling frustrated, unassisted, and dissatisfied with the service I received. As a customer, I expect AutoZone staff to provide accurate information and courteous service. This experience fell far short of that standard. I am requesting that this matter be reviewed and addressed so that future customers do not experience the same treatment. Thank you for your attention to this matter. I look forward to your response. Sincerely, Claudia Gonzalez Bikerdoll2@yahoo.com

I'd only give 5+ stars for the store manager Octavian very helpful, patient and did not look for…read moreexcuses to turn us away. The reason for my one star wishing I can put negative stars is for a female who assisted us first but before that while in line they are having a conversation with another employee and cussing out loud not showing professionalism. Once we were assisted by this female worker, just finding excuses to turn us away not understanding our request and not taking their time to look for our previous purchases or receipts. I feel very bad for the store manager as it shows she does not respect Octavian as a manager. I hope this gets looked into by district managers because imagine how many other customers have to receive bad customer service and be turned away feeling like there's no solution to their requests. But BIG 5 stars to store manager Octavian thank you.

They always have what I'm looking for very good customer service and very knowledgeable and…read morehelpful..

This location is absolutely terrible service is terrible it's a revolving door of guys who work…read morethere same standing around not helping anybody I've got here several times the same thing every time never going back now on I'm going to O'Reilly's always get great service even though it's further away from my house advise anyone to go to O'Reilly's instead

So, my daughter is testing for her driver's license today and I noticed my windshield wipers…read moreweren't in good shape Not wanting to chance a reschedule I popped in to get new ones The kid helping me was Jacob K and he was outstanding Not only did he sell me the best windshield wipers on the market for my particular car but he installed them Not was I was expecting It's customer service like this that will bring me back again and again and again.

I was treated like a queen here. Jacob K. answered all my questions, made sure I took advantage of…read moreprevious warranties, found me the best deals on all everything I needed and took his time with me. He shared tips for my car and made an unscheduled car emergency easy. I didn't even come in for my battery going bad but him suggesting I get it tested saved me so much time and money. He installed my battery, cleaned up the terminal, took care of my wiper blades. He really took care of everything, and made me feel like he was helping out a friend. Very thankful to him and his manager Kristen. They were so pleasant and helpful, can't recommend them enough.

Jordan was the absolute best and helped me with all my car needs today. He even went out of his way…read moreto install my wipers Thank you

Worst costumer's service we ever received. Man in front of me and i were waiting alone at store…read morefor 20 min till representative red shirt came to answer his personal phone ryan M was so rude and condescending when I ask a questios DONT COME HERE!!

Sergio, is one of the managers here, and he helped me out. He knew exactly what to do when I came…read morein with my old battery to get a refund on the core charge. I'm very surprised by his professional attitude, customer service and great work ethic. It's refreshing to have a nice experience. I hope y'all are taking care of him over there cause he's an invaluable member of y'all's team!

Wow what amazing customer service I was helped by the wonderful young man named Dylan He really…read morehelped me out with my concerns. Even though they don't provide that kind of service here would definitely come back to him

Great experience here purchasing a new battery. Jeremiah and the staff are super nice and…read moreefficient, I was in and out within 15 minutes. I really appreciated that they helped me with installing the battery too!

Jeremiah the manager is amazing ! Very knowledgeable and such a nice guy . 100% recommend this…read moreautozone location . He deserves the best.