Paul provided absolutely outstanding service!…read more We woke up to discover our refrigerator had stopped working and everything was beginning to defrost. I messaged the bargain busters before business hours and received a response within minutes. Within an hour, Paul had diagnosed the problem and helped us schedule a replacement as repair didn't really make sense in my case. He was knowledgeable, friendly, and kept us informed every step of the way. It's rare to find someone who acts this quickly while still providing such excellent customer service. I highly recommend Paul to anyone needing appliance service.

Paul is outstanding, I found him on yelp because I needed gas stove repaired ASAP before my tenant…read moremoved in the same day, and Paul arrived in 1.5 hours after we spoke and was able to fix it on the spot, I am so grateful, and highly recommend him!

My rating is based on a telephone conversation with a gentleman at Elite named Steve. It isn't…read morebased on a service experience--and that's a good thing. I called about an LG refrigerator I wish I had never bought, but that horse is out of the barn. I thought the cooling section was not running cool enough (the freezing section is (barely) okay). After explaining my observations, Steve explained some things about temperature variation in refrigerators and indicated it was probably doing the best it could. No repair would improve performance. He said he could come and look at it, but that would cost me a $90 service call and probably yield nothing. We discussed the situation a bit more and I decided to take his phone advice, rearrange the food in that section, and see what happens. I also told him that if ANY appliance in this house needed attention, he is the first person I will call. He has earned my loyalty and he has never put a hand on anything here! Directly, at least. I am gratified and impressed with this kind of honesty. I'll be in touch, Steve.

Michael came, evaluated, fixed and did an excellent job. Very nice, courteous, and knowledgeable…read moreyoung man. Thanks Michael. That's why I continue to use them. Highly rated by others and me!

Our washing machine wouldn't stop pushing out water and it made a mess. I had several businesses…read morereach out to me, but AZ Appliance provided a quote for their service fee, labor for what they thought might be the problem. Their quote was more affordable than the others, and when they came to the house and diagnosed the issue, it was what they thought --an inlet valve. They were polite, fast, and replaced the valve with a new part so we can wash our clothes again. We are so happy we found AZ Appliance! They will definitely have our business for our future needs.

Called for a refrigerator issue, they gave me an estimate that was accurate, came the same day,…read morefixed the problem and was a reasonable cost. Very happy with their service and would highly recommend!

Otkay was professional, knowledgeable and honest. Reasonably priced too…read more Was available to come to my house right away also. I had a washer that stopped working, an error code came up that indicated broken door lock. The new door assembly would be very expensive. Otkay took apart the door and told me it was fine; that digital error codes can often be wrong when the mother board is going. The spinner basket was off balance too, so he told me to get a new one. Even recommended some good brands and suggestions where to shop. He could have charged me allot to replace door lock assembly and fix off balance basket. I appreciate his integrity, and I will definitely call him again.

I highly recommend this company... once again he provided honeston service and pricing. It is the…read morefifth time I've used to services and will continue to do so in the future.

Starfix Appliance is a stand up company! I was contacted by…read moretheir representative Sabi and she resolved the entire issue within a couple of hours! She was understanding and directly responded and solved the issues! I will be happy to use them again and I know service and quality will be excellent!

Our refrigerator completely shut off, and after finding Starfix through a Yelp search, I'm glad I…read moregave them a call. They diagnosed the issue quickly and ended up replacing the fan and doing a full coil clean. We had some access issues on our end that complicated things, but the technician stayed patient and worked through it instead of giving up on the job. Pricing was on the higher end for this type of repair, but given the scope of work involved, it felt fair. Would recommend them if you need reliable appliance repair.

Came out to clean my old dryer and get it running again. Great job. Came on time and was very…read morecourteous.

Great follow-up and honest repairman. Thanks for getting my fridge fan fixed and not charging an…read morearm & a leg.

Reached out this company because it was recommended in our Facebook group for city of Surprise…read more They replied with a quote and availability within the hour when they came out to service my dishwasher. They were friendly and timely. I would recommend this company. Brian was a great technician, and the charge was less than what other companies were quoting.

We scheduled a dryer inspection with Mallard Appliance for $69.99. After the inspection, Rebecca…read moreinformed us that the required part had been ordered and scheduled a follow-up appointment for the following week between 2-4 PM. However, at 1:39 PM on the day of the appointment, she called to say the UPS package had been lost and the appointment would need to be canceled. We were frustrated by the last minute notice after planning our day around the scheduled repair. The following morning, Rebecca called again and stated that a replacement part would need to be reordered and would take another 7-10 business days to arrive. We politely asked whether any discount or other accommodation could be offered due to the delay and lack of timely communication. Instead of addressing the concern, Rebecca immediately suggested that we could use another repair company if we preferred. When we expressed concerns about the communication and asked to speak with the owner, Rebecca stated she was part owner and insisted the answer would still be no. During the conversation, the call was abruptly disconnected. When we called back, Rebecca stated she had been speaking with Brian, the owner, but we were never given the opportunity to speak with him directly. Fortunately, we contacted another appliance repair company that had the part immediately available and complete the repair the very next day. Overall, the experience with Rebecca from Mallard Appliance was disappointing due to poor communication, last-minute cancellation, and an unprofessional response to reasonable customer concerns.

Robert resolved our issue very quickly and efficiently.. we were very pleased with the schedule and…read moreproject repairs.. Thanks Lux and Robert

Sultan came out to service my dryer which had a button stuck inside the door. A very simple issue…read moreturned into a catastrophe, as he ripped off a metal ring from the dryer drum and could not get the pieces back in/on. I had a fully operable dryer before he came out.... he then told me it would be $600 to fix and I told him no way. I paid the $99 service fee, which later was refunded after 2 days of back and forth. They actually defended what he did. Here are the photos. Don't trust this service. Now I have to buy a new $1000 set because he couldnt remove a simple button. Massively disappointed I chose this business.

Technician was at my home for over two hours and was clueless of the problem. He had several…read morethoughts on the issue but continued to take the entire refrigerator apart. He finally left without fixing it, not to return Actually a minus 1 star

I asked technician if he could jump on the phone with insurance before he left and he said no bc he…read morewas busy and that they could call him and he'd give them the info then. my insurance has called and he never answered. i've reached out like 20 times and i've been told they'd tell his manager, they'd contact him, or they'd contact the insurance but my insurance has yet to be reached. insurance has called them multiple times and they told me they hang up after the first ring of the phone. on top of that, my gas stove wasn't fully fixed. they replaced the ignitor but my oven can't hold temps above 400 and drops rapidly, something I feel like they should've caught. $300 i can't get refunded bc they refuse to take a 5 min call with my insurance. horrible service,

Quick response, good teck, didnt ask for money up front..suggested origional parts, didnt want to…read moreput in after market parts..I agree.! Very pleased with service..ill do business with these folks from now on.!

took a $180. deposit from my friend to fix her fridge. never called back with updates for days and…read morehas now blocked her because she asked for her deposit back. ghosted her.