My rating is based on a telephone conversation with a gentleman at Elite named Steve. It isn't…read morebased on a service experience--and that's a good thing. I called about an LG refrigerator I wish I had never bought, but that horse is out of the barn. I thought the cooling section was not running cool enough (the freezing section is (barely) okay). After explaining my observations, Steve explained some things about temperature variation in refrigerators and indicated it was probably doing the best it could. No repair would improve performance. He said he could come and look at it, but that would cost me a $90 service call and probably yield nothing. We discussed the situation a bit more and I decided to take his phone advice, rearrange the food in that section, and see what happens. I also told him that if ANY appliance in this house needed attention, he is the first person I will call. He has earned my loyalty and he has never put a hand on anything here! Directly, at least. I am gratified and impressed with this kind of honesty. I'll be in touch, Steve.

Michael came, evaluated, fixed and did an excellent job. Very nice, courteous, and knowledgeable…read moreyoung man. Thanks Michael. That's why I continue to use them. Highly rated by others and me!

January 15, 2026, Adam returned to our home with nearly every part needed to renew our December,…read more1997 Kenmore Heavy Duty Dryer. It took 31 years for the motor sealed ball bearing at the fan end to fail. Not bad. $370 plus the first $75 service visit and analysis, $445 total. All Original Equipment Manufacturer (Whirlpool) parts. Adam is an Ace repair technician. $800+ for an equal type dryer right now. This repair will last the rest of our lives, plus.

I wanted to repair a carpet-cleaning attachment. I received an honest evaluation (broken part was…read morenot worth the cost of fixing it), asked about replacement vacuums, got a candid summary of the ones on display, and have been very happy with my German-made Sebo (which is a brand that's new to me). Also got an amazing grout cleaner. That was a nice, unexpected, find.

Our washing machine wouldn't stop pushing out water and it made a mess. I had several businesses…read morereach out to me, but AZ Appliance provided a quote for their service fee, labor for what they thought might be the problem. Their quote was more affordable than the others, and when they came to the house and diagnosed the issue, it was what they thought --an inlet valve. They were polite, fast, and replaced the valve with a new part so we can wash our clothes again. We are so happy we found AZ Appliance! They will definitely have our business for our future needs.

Called for a refrigerator issue, they gave me an estimate that was accurate, came the same day,…read morefixed the problem and was a reasonable cost. Very happy with their service and would highly recommend!

Came out to clean my old dryer and get it running again. Great job. Came on time and was very…read morecourteous.

Great follow-up and honest repairman. Thanks for getting my fridge fan fixed and not charging an…read morearm & a leg.

Second time I have used Appliance Care. First time was for a range and this time it was for a…read morerefrigerator. Always prompt and fixed right the first time. Recommended.

I had to replace the SAMSUNG refrigerator. I bought a Whirlpool. The service tech I paid him close…read moreto $200 just so he could tell me that he couldn't fix it. He came out once and said the refrigerator was working. 24 hours later everything was thawed. He came back and looked at again and said the "closed compressor" was shot and said he was new and didn't know how to replace a closed compressor. He estimated a repair cost of $700. The refrigerator cast $700 new (9 years ago). $200 wasted and a whole freezer full of food gone. The tech was a nice guy. He recommended that I go to a used appliance store to buy one for less. I don't think I want someone else's problem. BTW Do not buy SAMSUNG. They don't stand behind their appliances. (Costco had the same size Whirlpool for $700 which is working perfectly.)

Chip did a great job with my refrigerator & freezer... it was icing up and leaking. Chip repaired…read morethe issue and replaced the old ice maker, everything has been working well since then.

Chip was so convenient the OTHER COMPANY i called transferred me to a foreign call center. Not chip…read morehe answered reviewed the situation and showed up early. Dont waste your time and just have chip fix it, he was awesome.

I called 3 times - they said they would send somebody - didn't show up and didn't call…read more I guess I can find somebody else to fix my dryer.

Family owned business with a great group of people that just the right thing because they want to…read morehave a positive impact on the community. The owner of the business helped me move a side by side refridgerator freezer (after hours) and we had to remove the doors of the appliance to get it out of the kitchen. Not an easy task, but they know what they are doing and they do it well. I would go to these people before calling anyone else. If they can't do it, they would find someone that can do it for you.

Phoenix Arcadia/Biltmore 85018 - I've used Paul's services for years. He is fast & wants the best…read morefor you! On my last washer, he said the fix was not worth the squeeze - & go get a new washer. 11 mos later w/ this LG - he fixed the problem with 1/3 the pricing he thought! He's honest & trust worthy. Thank you so much, Paul!

Paul was out to my house and assessed the dryer. He discovered that the dryer was clogged with lint…read moreand was the vent. He was prompt, friendly, thorough and affordable. When I saw the pictures I was very thankful that I didn't have a fire.

I needed a service repair order on my MayTag washing machine. They came out very fast, and even…read moreone day earlier than originally quoted since I had both days off. Christian was professional , friendly, fast, and very kind. He replaced the actuator. I am not sure how much that would have cost with no warranty, but am grateful it was fixed . Best service visit. Highly recommend.

Efrain knew how to fix my fridge and keep us going without buying a new one…read more Condensate line was leaking in freezer making frozen puddle

Tech called said he was in his way and never showed. He said I'm 10 minutes away but never showed,…read moreI called him back and no answer. He sounded like a younger kid. Do not use this company. I am not stuck with an expensive fridge repair because it's now out of warranty.

If I could leave a zero I would. I have been without a refrigerator for 3 weeks now! I got the…read moreLowes Extended warranty and they sent out the yahoos. The first guy walked in, opened the door, looked at MY thermometers and said it was the compressor. He did not check anything else out. In and out in 1 minute and I asked and he said it's "always" the compressor. A week later they replaced the compressor and it was still not cooling. I called back and the customer service lady (if you want to call it that) said I had to wait 8-12 hours to report it. I called back next morning and they had closed my claim and said I needed to make another claim (ie they got paid and I got screwed) They were magically able to send another guy out 5 days later. He came out and said there is ice in the back and I have to make ANOTHER claim!!!! It has been 3 weeks without a refrigerator. Run fast away from this company!