Corey repaired our very old and discontinued gas fireplace after another company came out and said…read morethey could not. Nancy did the homework to identify an alternative pilot assembly replacement for the discontinued one. Corey (clearly an experienced and skilled technician) came out to do the repair, worked around some problem issues, communicated well, and fixed it--all for a fair price. He was meticulous about cleanup leaving the fireplace and immediate surroundings cleaner than before. While their service backlog was a month, the knowledgeable, efficient service was well worth the wait.

Corey was very professional, knowlegable, and stayed on task until the problem was solved. It was…read morenot an easy one! Would reccomend!

Four years ago I decided to buy a hot tub. I did my research on the internet and then went to the…read moreSuburban Showplace for the Tub and Spa show. I talked to probably every vendor there. I chose Glenn because he answered every question that I had. He was a local vendor and available for any follow up service that I may need. He sent the electrician to my house for the electrical work. The next day Glenn delivered my hot tub and the electrician came back to do the final hook up. Two years ago I decided I wanted the cover turned so that it opens in another direction. I called Glenn and in a couple days he was there to fix it the way I wanted it. I've had a couple minor things happen and when I called Glenn he walked me thru the problem over the phone, no service call needed and no charge. April 2020 my hot tub has been cold for about a month. I think the heat pump went out. We are in the middle of the Covid 19 pandemic and the store is not open but I called anyway and left a message. Glenn called me back within an hour. I just wanted to know how much a heat pump costs. He asked me what it said on the display and when I told him SL he said there's nothing wrong with my pump that I had put the hot tub in sleep mode (you can stop laughing now). So he told me how to get it out of sleep mode and it's working fine again. I can't say enough about the excellent customer service I have received from him which is probably the most important part of the whole purchase. So if you are looking to buy a hot tub do yourself a favor and go see Glenn. You won't be disappointed.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Amazing deals on vented fireplace log kits. We really like this system. It's simple and really…read morecompliments the space

Very helpful when I was shopping for mantels. Let me know an estimate when it would be in. Then…read morecloser to the date they let me know exactly when it would arrive to their warehouse and ready for pickup

Technition Keith was amazing. He was extremely professional, kind and helpful. My husband and I…read morewould recommend Keith for any further future projects.

We had an older fireplace gas log system, with problems well beyond me, a semi-talented DIY guy…read more Mr. Foster stayed with it until he figured out what was wrong and what had caused the problem ( improper initial hook up). My thanks to Keith, whom we highly recommend

Why I won't go anywhere else. Fireplace insert..... Had a…read moreissue with my transmitter and receiver, what was going on that I could not figure this out. Recently replaced the batteries of both, which calls for a learning of the system. Which I did and still nothing. Calling the store and prepared to have a service call to house I was walked through a issue with the manufacturer and their shitty directions. The gentleman today k ew his product and I am now a warmer and happier person. Problem solved.

This place is fantastic! I went in for some info and a quote for gas fireplace logs and the staff…read morewas so helpful !

I had a really good experience with this fireplace store. Back in May I went in to look at getting…read morea new gas log set, a remote start kit and a new fireplace surround. Alec locked me around the store and showed me everything and gave me all of my options. He said they would be getting new gas logs in if I wanted to wait and look at them, which I did. He called the day the logs came in and by end of day I was over there looking at them made my selection, and paid my deposit. The fireplace surround is custom-made steel which means I had to wait to get it but not that long. Not long after I made my choice someone came out to do a very thorough measurement to ensure everything was made to order. This past Friday I got a call to say the fireplace was in and ready for installation. Three days later, today Monday, it was installed. It looks beautiful. The installer did a really good job. From start to finish everything went smoothly. I'm ready for fall in winter with a beautiful new update to my fireplace.

I'm so glad others had such a good experience. My experience was abysmal. Right when we walked…read moreI. the door the gentleman at the counter wanted nothing do with us. The young lady had to defer to the gentleman for everything. Overall their customer service was horrible. I give zero stars.

Al is wonderful. He knows what he is doing, he is truthful and honest. He did a wonderful job…read more He figured out and fixed why my chimney had a draft.

They did a great job cleaning my chimney and when I was having a problem with a Smokey smell in my…read morebasement they called me back while they were on vacation to try and help me figure it out and put me in touch with a great mason for some tuck points. Will always use these guys

The installed my home sprinklers system in 06-22-1990 It's been working since 2025 When DTE dug…read moreup 1/2 of my driveway looking for a gas line and found nothing. A treasure hunt but no gold to be found. So they tore up the left side of the driveway and bingo the found the line. They also replacement an electrical tubing W/ wires to get the street lamp to work. But still no lights. So they dug another hole on the right side of my driveway. And bingo they finally hit gold. So What they did to fix the three sprinklers lines. All failed due to poor workmanship. With the help from Aqua Mist I have the parts to do the job the right way. No bubbling water coming up from the ground because of the lack of skills. I will do the job the right way and they won't leak. Great staff very friendly Thank you, Florian Nowicki, Riverview, MI

I have had my fireplace for over 10 years. It still works great, I get the glass cleaned once a…read moreyear and they check it. I have never had one problem with it, and it's one of the best things I put in my house. This house had one of those old-fashioned woodburners which was dangerous and always smelled like ash from creosote falling behind it. I hated it so replaced it with this and I love it.

Mike came out and serviced our three fireplaces and did an excellent job! He was very neat,…read moreprofessional and knowledgeable. I am so thankful to have found this company.

When we were in the market for a fireplace insert, we went with This is it Shop's House of Fire…read more They were very knowledgeable and steered us to the best choice for our home. They delivered and installed the insert without a hitch and instructed us on how to care and maintain the unit. We can't say enough about this company. They obviously take pride in their products and the services they provide.

he started when he said he would, kept me appraised during the whole process, did a quality job,…read morecleaned up after job was completed. Would certainly use him in the future

Working with Ken was a great experience. His communication was top-notch--from coordinating the…read moreinitial quote through the completion of the job. He took the time to answer our questions promptly and provided my wife and me with options to address our home's chimney repair needs. His work looked great, and he left the worksite clean at the end of the job. I would not hesitate to recommend him.