I live around the block from their location on High Ridge Road. Michael was really helpful this…read morepast winter performing some repairs and general service to my Ariens snow blower. Michael communicated clearly and honestly on timing and estimated cost. He picked up and delivered the item consistent with our discussions.

Honest and reasonably priced service. Gene and his crew always go above and beyond. Would recommend…read moreand have recommended them to friends and family.

Their surcharge for Suvs was a disappointment, when they already charge plenty for the car wash,…read moreand they don't spend much more than on a regular car. They did a poor job on the inside of the rear window, leaving it all streaky.

Very good service. Will always go here when I need car service. Good value for the money.read more

Convenient and a competitive price. Just don't fall for the: "You need wipers, or you need an Air…read moreCabin filter" ploy. It will cost you dearly, if you do. Get your oil changed, and get outta there - ha!

Do not go here. A routine oil change was messed up, led to oil leak, ended up costing me $340+ in…read morediagnostic + repair + labor to fix. Gross negligence.

My car started pulling and shaking and making some sketchy noises right before I was about to pack…read moreup and leave for 4th of July weekend. I've never had to get my own car serviced and repaired before so I wanted to know that I was in good hands. I went on facebook and asked the harbor point group what people recommended for auto repair and the great reviews of scottys caught my eye. I called up scottys and they let me know they were booked for the next 2 days (it was the first) but they said to drop it off and that they would do their best to look at it beforehand. sure enough I got a call the next day with a breakdown of what needed to be done. They gave me an estimate which was HALF WHAT THE JEEP DEALER QUOTED US, plus it didnt include some of the nonsensical stuff they suggested to fix that scottys said did not need to be done. ultimately they were able to get everything done before we headed out for vacation. when I went to go pick it up, they had admitted there was a communication error and that it wasnt ready just yet and that it would be another hour or so. I mentioned that I had just took an uber and had a lot of other things to try to work on and to see if they could try to give me an accurate time estimate. the guy there (isaac i think) just handed me a set of keys and said heres a loaner ill call you! that alone made this a 6 star experience! talk about admitting to a mistake and making up for it with phenomenal service. anywho, i know where ill be getting my oil changed moving forward! thank you guys!

Is 0 stars possible?…read more I went to this place by accident after confusing it with universal auto body (who does a solid job by the way), to get my brakes inspected. After telling me they were going to waive the diagnosis fee, they took three hours to diagnose the problem and falsely told me I needed to get multiple different things replaced, costing over $2800. After telling them I was going to try and get a 2nd opinion, they charged me $180+ just for the diagnosis. I am now getting it fixed at another place for less than $1000. These guys are thieves!

This place is the best auto repair I've been to-- they did massive work on my ancient car --…read morereplacing the front axel and replacing the universal drive shaft, and more. At first, I brought my car just for brake replacement, but they did extra inspection and found other issues that were endangering my car. The mechanics, especially Chris are fantastic -- really knowledgeable and dedicated, careful with the car, and paid attention to the details. Not to mention, they work so fast and get the job done within a day or matter of 1-2 days! Also, the front office staff is communicative, and on top of it, getting back right away. After receiving my car back, it now actually runs better than when I first bought it nearly 2 decades ago! It is smoother, lighter, and the worrying sounds are gone. I would trust this precision center with my car and recommend them to any friends, family, or strangers.

We would give them 10 stars, if we could. We were traveling and had a brake caliper give out. My…read morehusband managed to get that repaired, but then discovered that the brake line was leaking(it had popped). They were able to get it in and repaired the next day. They were all very professional and pleasant to deal with. The final repair even came $100 under the initial estimate. We can't say enough good things about this shop.

The service technicians who work here are top notch and always do a fantastic job. No hard sell,…read morejust the facts. Wilson was extraordinary today with my service, and I really appreciated his candor with certain aspects of the condition of my vehicle. The whole staff is friendly and knowledgeable. An extremely reliable place to get your car serviced!

The fiirst 2x times I went there over the summer , the guys were amazing ! which is why I went…read moreback a 3rd time . This time , however a young kid seemed unsure of what he was doing , maybe he was new ? at first he thought my car was a Mazda .. ( it's an Infiniti ) he said he gets them confused, he didn't know how to open hood , the manager had to assist, he couldnt scan my coupon said scanner didn't work .he was unsure of tire pressure, . ( I had to tell him ) thankfully the general mananger helped him.

These guys are actually solid. Did an oil change and they did an above and beyond by securing some…read moreextra clips under the car for me.

On January 9, I visited this Firestone location intending to drop my car off for a scheduled 5:30…read morePM appointment. I had called ahead to arrange the drop-off because I needed several services completed, including an oil change, installation of a passenger-side light, and rear brake service (which had been recommended during a prior oil change visit). I arrived a bit early, expecting the vehicle would need to be kept due to the appointment time, only to find out that there was no record of my 5:30 appointment. I'm not sure if this was a system issue or an error during scheduling, but I was willing to move forward. At the counter, I was assisted by an employee named Neal. He was polite and helpful in reviewing and booking the services I requested. I was quoted roughly $900 for the total work, which I initially accepted since I am preparing to move to Maryland and wanted my car fully serviced. After leaving the shop, I did some price comparisons with other service providers and found more affordable options for certain services. I called back to remove the brake flush and rear rotor replacement from the order. That decision itself was not my main issue. My concern was with the checkout experience. Neal was no longer available, and I was checked out by another employee older gentleman black hair. The interaction felt rushed and impersonal. My name was called, the price was stated, and my keys were left on the counter rather than handed to me. I was not informed where my car was parked and had to ask--unlike my previous visit, when the car was pulled up front and clearly presented upon checkout. Whether this change in service was due to removing some of the quoted services or not, the customer service at checkout was lacking. Regardless of pricing decisions, professionalism and consistency in service should remain the same. I recommend that customers do their research before committing to services here. While not every interaction was negative, the experience reinforced the importance of choosing businesses that value transparency, communication, and customer care--not just revenue. We all work hard for our money, and it's important to spend it with companies that genuinely aim to do right by their customers

I have been taking cars here for 25 years: Jaguars, Range Rovers, BMWs, Porsches. Bob does…read moreexcellent work and is always responsive. True, as one below noted, he is not bubbly and effusive and coming from behind the counter to join you for coffee, but if you're taking your car anywhere for that... Bob's has always been honest about the issues with my cars and either fixed them (always reasonable in pricing) or advising I'll need an advanced specialist or that he sees no solution (I'm talking about you, Jaguar). But in nearly all cases, the car is fixed and ready to go.

Like others, I came here for an emissions test. I was immediately treated like an outsider and a…read morenuisance. This guy clearly does not want to be doing emissions tests, and will make you wonder what the heck is going on because there is no communication or instructions provided... except maybe via a grumble or something. If any of his pals come along they will get right in before you. This 5-minute test easily took over an hour to complete, and all the while I was made to feel like a huge inconvenience. Just terrible.

Glenn was recommended by AutoZone as a preferred mechanic. I called him with my issue (check engine…read morelight) late on a Monday and he made time to see the car first thing the next morning. He ran a diagnostic and gave me quick and honest feedback; super responsive and helpful, I definitely recommend.

I had my car serviced by Glen last week, he was efficient, knowledgeable and the service was great…read more Great place to get work done on your car!

I'm sure the work they do is fine, but it's sad to me that the gentleman with the ponytail is…read morealways yelling at pedestrians. Your cars are frequently blocking the sidewalk so they have to cut through the parking lot and he yells at them. I drop my granddaughter off at preschool every now and then and he does it enough that I've seen it multiple times. It just seems unnecessary. He should worry more about his lungs that he is ruining with cigarettes.

These guys really help me out. The stem of my tire broke and I needed air. They don't fix tires,…read morebut the owner was so nice. It was even gonna let me borrow the pump and just have them hold onto a credit card for collateral. I would highly recommend doing business with these people. they're a diamond in the coal mine.