I would not recommend Dash's to anyone. My experience has been disorganized, dishonest,…read morediscriminatory, and unprofessional. I was initially sized for a custom tux shirt early June 2024 for my wedding on July 26, 2024. I paid $300 for the shirt. The shirt was not ready until August 8 and the shirt did not fit correctly. I knew there was a chance the shirt wouldn't be ready in time, however, I was told by Dash's that it was possible. I ended up purchasing a shirt from Brooks Brothers for my wedding that fit perfectly without any alterations needed. There was a major issue with the upper button/section of the shirt that you wouldn't expect from a custom shirt. I took the shirt back to Dash's on October 12 and the owner Victor assured me that they would get it fixed. On November 2, I returned to the store after being told the shirt was ready. When I arrived at the store, Victor told me there was a mistake and the shirt wasn't ready. He said they would have to send it back to the manufacturer. I did not hear back from the store until January 8, 2025 - in which I received a text letting me know that the shirt was ready and that they've been trying to get in contact with me. Prior to this, I never received a call or text with an update. Nonetheless, I proceeded to go back to the store to pickup the shirt, only for Victor to tell me it wasn't ready. He told me that there's a piece he was looking for on amazon and other sites that he couldn't find. He went on to ask me to look for that piece as well. Then he alluded to my height as being an issue. Mind you, Victor is an inch taller than me. Not only that, it was a custom shirt. So that's a poor excuse. At this point, I am frustrated because I paid $300 for a custom shirt that wasn't done correctly. Till this day, I have yet to receive the shirt. I've requested a refund and Victor refuses to give me one. His reasoning - "they are a small business." There has been no attempt to make things right by resizing for a shirt, or offering me anything to make up for the mishap. I've attached two pictures showing the issue with the shirt.

If you value customer service or your time, money, and energy, avoid this place. I made an…read moreappointment and got an initial fitting in early February, paid, and was told by Victor that it would be ready in 6-8 weeks tops (mid March to early April). I called in late March since I hadn't heard anything yet, and he said to call back next week. I called a week later and was told it's not in yet but should be by April 15th. I called again on April 12th and he said "rest assured it will ship from Italy by April 18th." I was leaving for my wedding on April 23rd, and when I relayed my concerns he started yelling at me over the phone saying I don't know what he has to deal with, he "has to work with Italians," and said he has no control over it, then said it "wasn't my issue" which it certainly is. He rarely got my name right, he would call me by the wrong name often and even when I told him he would come back ON THE SAME PHONE CALL with someone else's order info. Incredibly unprofessional, rude, inconsistent, and all around a bad business. It's a wonder he's still in business. You can get this quality suit anywhere, you're paying more here for customer service and the personal touch. Save your money and go to a name-brand chain. Only reason this isn't one star is because I did end up getting the suit the day before I left for the wedding. If I hadn't called repeatedly, I doubt I would have it. Not once was I called first from Dash's about the suit I purchased. Not worth the hassle and headache.

Good selection of casual attire, workout, jackets. Limited shoes, jewelry. Staff not the…read morefriendliest but I have been several times & usually find a few gems amongst the racks.

I've been to the Old Town location 2x now and most likely will not be returning anytime soon…read more Overall, it's pricey for most of the pre-owned items. You are not getting much of a bargain and may pay close to the same price brand new. This store is extremely selective accepting what you bring in. Despite bringing in clean, well-kept items (some have never been worn) very little was accepted, which made the experience feel like a waste of time. After reviewing most of their inventory on the racks, it was hard to understand why many of the items I brought in were not accepted. It may be the "manager's" bias as she inspected the items. She was polite in a very insincere way trying to explain to me what she would accept and not accept, which was all very random. Was that really her natural voice?!! Also, when I brought my items in they were pressed and neatly folded but were given back to me not folded, bundled together and wrinkled. I have a much better experience with TheRealReal.

I'm not sure why some reviewers are so tough on Joelle. She is a hard working entrepreneur,…read moreoffering a hand selected high end product. She doesn't want people grabbing and ruining her clothes. It's not like some chain store where she can send damaged goods back to corporate. I strolled in a few weeks ago, for the first time, looking for a dress to wear to a wedding. Joelle was all over me, in a good way. She seemed to have a blast pulling dresses that she thought would fit my body well. She was very complimentary when dresses fit nicely and she was straightforward (but never rude) when she thought I could do better. She loves the clothes in her store and sees them as wearable art. If I'm going to spend my money on something like a cocktail dress, I do appreciate a tailored and personalized experience. I felt that Joelle genuinely wanted me to walk out of her store happy and return again. Which I will.

My heart goes out to anyone who innocently walks into this store to browse like my girlfriend and I…read moredid this weekend. We got the same confusing speech as everyone else, were told that we had nice legs - but "not in a gay way" even though "god loves the gays." We we're trapped and eventually I just walked out while she rambled on about how poor American healthcare is. Why has no one mentioned the smell? It smells like my great aunts house in there. We left BAFFLED by the experience. Absolutely no idea how this place is still open if no one is allowed to shop.

It is one of the best boutique stores in Old Town. They…read morehave good selection of clothing, shoes and accessories. It is on the expensive side, but the shoes I got here get compliments every time I wear it. I like the store clerks do not bother you when you look around. I hate it when someone is on my back nonstop. That may be my favorite part.

Me and my girlfriends Usually love this store- however, it is definitely more on the expensive…read moreside! As someone who works in a customer facing role dealing with marketing- just experienced horrible customer service and left. They sent out an email blast to all clients stating summer sale and An EXTRA 40% off in store only. Went in to purchase a dress and the girl had no idea of what email i was mentioning. I pulled it up and she proceeded to say "oh sorry I've been gone for two weeks"... again terrible service to not have employees in the know. And would not honor the email THEY sent out. I also planned to purchase other things as well but I was so turned off by this. They lost a purchase and a customer- will not be purchasing from here again as good customer service would be to honor the email mistake they had seem to make. Plus the dress is still more expensive than other places - give business to those that value customers and are willing to own up to their mistakes!

I've now had encounters with 3 employees at this location (on different days) and all 3 were rude!…read morehorrible staff!

This place sucks, no ties for men, no staff to be found, big department but standards are low…read morecomplete disappointment

I've always been a fan of this store when I lived in NYC so I was thrilled to find this location in…read moreAlexandria. Great service upon walk in Excellent selection of clothing, very stylish and true to the level of class that it's known for. I was excited about their Easter deals as some of the prices were a steal! Can't wait to return

I have shopped at WHBM for years because of their stylish, quality clothing and their great…read morecustomer service. This used to be my favorite store. Until today. This evening was not a good experience and I was very disappointed. Upon entering the Coconut Point store in Estero Florida, I was not greeted even though there were no other customers in the store. There were two women working there. One appeared to be texting on her phone. In the past, when I picked out clothing, the sales associate would put them in a fitting room with my name on it. Not today. I carried all the clothes around the store until I was ready to try them on. In the past, the sales people would check on me and offer to find things in different sizes or offer suggestions on what accessories would go with the clothes. Not today. My husband went out and found things in different sizes for me, while the sales people watched him, or texted. When I was ready to purchase, my husband asked if we could get some customer service for a change. One woman ignored us and the other responded that she didn't know we needed any customer service. I guess it's not in her job description to ask if we needed any help. Then she proceeded to ring up the merchandise. She was pleasant enough, but I would have received more help at Macy's. Their service has gone downhill and I'm not a happy customer. I'm giving two stars because the clothes are still nice, but their customer service is more than lacking.

My mom and I had the most wonderful experience today at Donna Lewis! Liz helped us with their…read moreamazing selection of MAC denim. I had seen MAC before in Chicago and in California, but not in the DC Metro area. I was so excited to see that Donna Lewis carries them! Liz was so knowledgeable and kind. We are already looking forward to our next visit.

Unbelievably rude. Have never been so disrespected!…read moreI will never step foot in this shop again. The entire time I was in the store, this man talked down to me and literally dared me to try on something to prove that I was a certain size and basically told me that I was lying about my size. Also, treated me like I wasn't his type of customer. He had NO idea and basically judged me by what I was wearing,. I have been a long time resident in Alexandria and his store is nothing special. I travel all over the world and have never been so disgusted with someone in retail or just anyone ever, for that matter.

Friday was my first visit to this location. I'm so excited to have a store near my home. I'm not…read moresure if this is a good thing or not. I was able to go in and find exactly what I wanted. The service was outstanding. Elle assisted me. She was professional and knowledgeable. #HappyShopping #PinkAndGreenLife

The associates working here are very helpful and engaging! 5 stars…read more The store doesn't have as many options as I see online, although that's increasingly common with stores these days. The sizes seem to fit inconsistently from style to style. My main concern is with the returns... they gave me two free gifts when I spent $300+ (a luggage tag and a shoe bag) and if you decide to later return an item but don't have those with you, you can't return it. (You can't even buy the free gifts, or only get store credit.) Maybe it's a brand policy but, wow, how unwelcoming. I didn't buy and return this dress just to steal your free gifts. Maybe tell people that when they receive their unasked for free gifts. I also noticed this part of the policy wasn't mentioned at all on their printed return policy framed and put on their checkout desk.

Seemingly ignorant and Frumpy Saleswoman was too pushy…read more Encore was much more pleasant

*Pre-COVID Review* I…read morehave scored some great finds here, but other reviewers are correct in stating that the owner (Eleanor) is sketchy. Yes, I suspect that she does cut the tag off of newer items in order to pass them off as vintage or luxury. And yes, I have been followed around the store and been treated with suspicion during some visits to the store. One visit in particular stands out to me. I received an email stating that everything in the store was 20% off. So I arrived to check out the sale and, as someone who manages retail, I recognize the associate's (blonde woman who said she was a costumer designer from southern VA) relentless customer service as a tactic to prevent people from stealing. Like, she wouldn't leave me alone to try on the clothes and make my decisions in peace - this is an anti theft tactic. The idea is that the potential thief will be discouraged from stealing if the associate provides suffocating customer service: following the individual closely and being overly attentive in the hopes that it will make them think twice about skipping out with merch. Literally, she was with me the ENTIRE hour I was in there to try on vintage trousers. She had this uncomfortable, concerned look in between talking to me. I really resent this because I used to work up the street, and would come in pretty regularly to check out new items and make purchases. Eleanor even offered to give me a discount since she said she liked my figure, and since I could fit a lot of the smaller items in her store. So the service is bizarrely hot and cold here. In regards to duping customers with fake vintage items. She tried to tell me that velveteen skater dress was an original Betsy Jonson. HAHA! She had multiples of the dress and the quality of the velveteen sucked, in addition to the fact that there was no tag on it. It didn't have the quality or construction worthy of a handmade original, and Betsey Johnson isn't that hot anymore so it was a pretty dated dupe. I suggest learning of some new, coveted designers if you're going to try to impress or rip off someone I'm their 20s. My mom is a vintage and antique dealer, and we're from San Francisco: I grew up shopping vintage so I know ehat to look for. Instead of this place, I suggest visiting Mercedes Bien Vintage in Adam's Morgan (neighborhood in DC). She is the longest operating vintage dealer in DC, has fab finds, and a younger clientele (so stuff you actually want to wear vs victorian skirts...)! She also doesn't discriminate against her customers, so go check her out!

I never leave negative reviews... but this store has completely fallen apart under the new…read more"owners". The quality of the inventory is terrible, and pricing makes no sense--lower-end items are overpriced while real luxury pieces are undervalued because they don't understand designer brands. They also don't authenricate so you may be buying fakes. Additionally, when I asked to get my consigned items back (brand-new Ferragamo black pumps and YSL boots (worth $2,000 retail)) the staff seemed lost in their own system. They first said I'd already been paid for it (looking at my other sales), then claimed my consignment had "expired"after 90 days--even though it had only been about 70 days. They eventually admitted they couldn't find my items and said it must have been "stolen" and gave me just a $50 credit (Their contract states they aren't liable for lost or stolen goods, so consigners get no reimbursement), so please don't bring your high-end items here. They are disorganized, inexperienced, and unprofessional. If you want real expertise, integrity, and quality good go to New To You, where I've shopped and consigned for over 15 years--they know their brands, have high end goods prices right and take care of their consignors. Or any of the Current Boutique locations! (I don't work or get paid for promoting these stores..I just don't want anyone to be a victim of Mint like I've been)!

I am a huge fan of the store! I'm converted their move has made this place everything you could…read moreever want in a consignment store. Great selection, amazing deals, wonderful for buyers and sellers. Great selection across the board, high-quality great vetting, very respectful, seasonal curated, and clean.