Ray Chevrolet did it again. Real prices and decent folks. They sold me another car. This is the fourth time I have bought a vehicle from salesman Hugo. Besides the great price - these people are very patient and understanding. My wife used to hate the whole auto buying process, but one place she will not give me a hard time to go to is Ray Chevrolet. She always has a good experience there. Thank you Hugo and thank you Oliver (sales manager) for being patient with us. read more

The WORST CUSTOMER SERVICE...Brutal place. They're never honest here. Had a pickup appointment for my new car that the salesman Jeremy said would take 20 minutes....it took three hours. 45 minute first oil change appointment? 2.5 hours. My salesman also agreed at purchase to give me my car with a full tank of gas, but it was only a quarter full. He promised a complimentary gas card to make up for it....two months later, I'm still waiting.. Lastly, I bought a pre-owned car the previous owner had only three months. I realized quickly it had a foul smell that wouldn't go away. After dealing with it a few weeks, finally realized it came from a spilled liquid of some kind in the spare tire holder, in the bottom of the tailgate. Had to throw out the carpet insert between the tire and bottom holder, as this liquid seeped in there and had a terrible smell. How this didn't get noticed while the dealer had the car, or during the detailing before my pickup is beyond me. It's a dealer in an inconvenient location and very poor customer service that isn't honest and upfront. Wouldn't recommend to people, they don't value the customer. read more

From out of state we made arrangements with Francisco "Cisco" to have a 2017 vehicle saved with money down. He promised to save it 4 days until we could get there on a Saturday, and when my spouse (with cancer) indicated we may need to extend that, Cisco was willing to hold it longer or give us a full refund on our earnest money. That was very impressive as we dealt with a dealership in Milwaukee once that would not hold the Camaro we were interested in not even until the next day, no matter any amount of money down (save for the full purchase price). Once there, Edwin took care of us. He was very accommodating. We took the vehicle for a test drive during which he explained many of its features. He offered a very fair price for our trade-in vehicle and was willing to negotiate some on the vehicle we purchased. We had our children - an infant and a toddler - in tow, and Edwin graciously assisted in entertaining them through the always-lengthy paperwork process. There was a children's play room with a low counter, little chairs, wall-mounted tv, toys, books and puzzles. Also a lifesaver with the toddler was the fresh popped popcorn. Though we didn't use it, there was an adult lounge area with couches, a tv and vending machines. We were frequently offered free cold water. In closing, the vehicle, Certified Used, was detailed to perfection. Thanks Cisco, Edwin and those behind the scenes at Ray Chevrolet!! read more

So I purchased two cars Black Friday 2018, my 2015 impala went into service on November 2019, part was on national back order.... 5 months later still on back order, so I think ok I'll just buy another, because my car is there under warranty they say they can only offer me $3000.00 for my car.... my car book value is almost 10K and they say ohh well it's broke GM will fix it, but they only offer 3k for trade in.... sick and tired of this lying dealership.... I called GM to see what they will do....... Ray CHEVROLET sales team only wants to sell you cars and make their $$$ stay away, stay far away !! read more

The best car buying experience in my life!!! That's not a joke or an overstatement, it truly was. My husband went in there on Monday, 04/09/2018 to look at a Lexus RX350 that he saw on their website. He met with Ryan Golden and they went on a test drive and my husband called me and said "this is the SUV I want", he took care giving them his information and while I was at work, I was able to email all my information to Ryan. Pretty simple right? I was pre-approved online so by the time I got off work, we went to the dealership, I took the car for a test drive and signed all the papers! Ryan is an exceptional salesman, he's straightforward and honest and really is passionate about what he does. He spoke very highly about Ray's Chevrolet and told us about the different things that the owner is involved with in the community and I so proud to work there. I told him we would be back there to buy are next car and he's going to keep an eye out for what we are looking for. read more

Since someone at Ray Chevy proceeded to delete my comment/review on Facebook I will leave on here. I have been in the auto industry a LONG time (15 years) and never in my life was I treated so rudely by a dealer before like my husband and I were here. *Side note we did not start out buying from the dealer I work for because they don't sell new Tahoe's & at the time had nothing used etc. and that is what my husband wanted. Our experience starts with we stopped in to Ray Chevy around April of this year. We were looking to trade in our 2016 F-150 for a new or comparable used Tahoe. We were open to either as we knew and made Ray Chevy aware we had a unique situation with our negative equity on the Ford. So the salesperson said okay, lets go inside first and see if we can even help you by starting with a value for the Ford, okay no problem we follow him in. *Again.....I am reminding them of the situation with the negative equity on the truck - continually I am told. "don't worry we understand, we have seen worse". Their used car manager evaluated the Ford etc. the normal procedures. then they all (salesperson included) proceed to chat for almost 30min leaving my husband and I just sitting there - HORRIBLE customer service. Then finally the UC manager decides to come over and after giving us an INSULTING ACV on the Ford Lariat super crew ($2000 UNDER auction value for a 2016 with 29k miles) they proceeded to tell us; "we cant help you - we have NOTHING new or used in our inventory that we can flip you into with the negative equity you have, you are going to have to wait it out." I told them we are in no way asking them to lose money OR lower our payment - ideally we wanted to keep it the same, but that the truck wasn't working for us etc. Nope they completely shut us down and blew us off. So we left. We ended up buying from where I work, a used Escalade and kept our payment the SAME & they did not lose money on the deal either. We were given a FAIR honest ACV on the Ford, which is all we expected from Ray! Not only that, they offered to show my husband vehicles that would work for our situation. Ray did NONE of this, they kept us waiting around for over an HOUR only to continually blow us off - that "it just cant be done". This isn't the advertising Ray puts out there. I would never step foot or recommend anyone to this dealer, they only like to take deals they can apparently do maybe they need a more educated or experienced staff, because a deal WAS possible and DID happen. Ray had plenty of vehicles on their lot (used) in the same price range as what we bought our Escalade for so they COULD have made an effort to help us. They chose not to, and the part that got to me the most was; I expected follow up calls from the salesperson (typical of dealers)...NOPE not one call. never heard from them again. Just as well anyway, they cant provide the customer service they advertise anyway. read more

Ray Chevrolet - Car Dealers Near Me - Fox Lake, Illinois

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If one could give less than one star this place deserves it. My experience would best be described as insulting. Classic bait and switch. I would not consider doing business with this organization and would encourage others to avoid their unpleasant and unprofessional demeanor. If you value your time and money steer clear of Ray Chevrolet. read more

They're not willing to negotiate at all. Drove over an hour to look at a car they had. Sales manager refused to budge at all on the price. Proceeded to ask me to show him other cars in the area that were cheaper. I did and he went and pulled the carfax to try to criticize the other cars we were interested in. When I showed him the same car with less 14k less miles for the same price his excuse was "That's not a real car dealer". I'm not interested in having my car serviced by a dealer so I don't really care about the service dept. Why is it so hard to just sell somebody a car without all the ridiculous stuff these dealers pull. read more

I bought a car from here about a little over a year and a half ago. I had driven over an hour to come here because they were the most wanting for our business. I did my research before I went there, with a list of three cars that I would be interested in. My wife and I go there at 2pm and I meet with Dan, a very pleasant man. We talk, I tell him of the three cars that I'm interested in, and he says that he'll make it work. Excited, I give him all of our information, and before we know it, it's nearing close. Now, we desperately needed a vehicle , because the one that we had before that, broke down and was scrapped. I told them that, which was my gravest mistake. Dan says that he's going to get one of the vehicles, and says that we're really going to like it. He comes back and pulls up in this bare bones, Chevy Aveo. I asked him what it was, and he proceeded to tell me (I had never researched this car, because I would never have even thought of owning one.) I told asked him what about the used cars on my list? He said, just get in and test drive it, you'll like it. So I begrudgingly get in and start driving it. I immediately notice an issue with the electrical system, the lights would dim if I stepped on the gas. I was was assured that "it was normal" for that car. That was the quickest test drive that I had ever done. We got back to the dealership, and I look at the tag, and it's listed for more than two of the cars that I had on my list (which I saw one of them in the lot). He said that we were approved with $1,000 down. I asked him about test driving the other two cars to try and get a feel of which one I wanted. He proceeded to tell me that he can only get me into this car and if it isn't this car, it isn't any of them. He also said that its part of a "credit repair program" and that The banks wouldn't approve the other two because they weren't Chevys. I wanted to just leave, but my wife pointed out our desperation for a reliable vehicle. , so I tried to reason with him some more, but there was no give, only take. I bought the car, and I have regretted it since the day I did. To their credit, they did let me have a loaner while the Aveo was being fixed for the electrical issue that was "normal". But, it did take 2 weeks for that to happen. All in all, 6 hours worth of travel and a car that I still despise to this day. I would not recommend this place. read more

My experience was a wild ride filled with insults and lies. I am looking for a work truck and cannot afford to put money down. I found Ray Chevy on auto trader and spoke to Alec on the phone. He set me up with Dan Borke. Dan was as friendly could be. I explained my situation and he said we will see what we can do to help you out. I said great. We found a truck I liked and did a test drive, it was perfect for me. Dan got my wife's and I credit info for financing. We went through financing for hours as Dan was trying to find a lender to approve a no money down deal. Being in our situation this was great. He asked if I could come up with anything, I said no, I can't, he said OK hold on. Came back saying you got it. You have a truck. Come back the next day with 2 pay stubs, a electric bill and 6 references and you go home with the truck. I said that's all I need, he said yes. Twice I asked this, each time he said that's all I need. So I go home tell the wife, we both are thankful and excited. Oh how 24 hours change things. So we come back the next day. The first thing we both notice is. The truck I am supposed to be buying. It's not being prepared for sale, it's still in show. We walk in, find Dan. Dan says he's really busy and offered us up to another sales person. Wtf? We decline. So we wait for Dan to make time for us. He sits down with us and asked us for our info again. Wtf? Thought you did that yesterday. So I speak up, he says he didn't run anything in the computer. Wtf? Then he says. So we talked about money down, how much are you putting down? We talked about that the day before, and you said we were cleared to go. My wife jumps in and says that's not what you told my husband the day before. Dan says no, your husband lied to you. Wtf? We start packing our stuff as the deal is going south. Dan says hold on. Dan comes back with the sales manager Matt Douvikas, this is were things definitely get worse. Matt says we need 1,000 dollars down. No if an's or buts about it. We tell him, no way we can do that. Matt and Dan leave again. When they return Matt tells us we are 100% financed. But someone has to pay TTL and that's 1,000 dollars. Needed up front. (OK we aren't stupid) that's not what Dan said the day before or what Matt said 10 minutes earlier) Again we go over our situation. Matt, the sales manager, says why don't you call your mom? ( wtf, call my mom?) He proceeds to say we need yet another co signer, my wife was mine already. And that I should know my mommies credit score. Wtf? We say, no way. He proceeded to ask for more people to call and get us 1,000 dollars. Wtf? So needless to say, we walked. 2 days later I get a call from Dan stating he hasn't given up and will get us a no money down deal. A day goes by, I get yet another call, asking for 1,000 dollars. I proceed to tell Dan, we are going to pass. Be careful going here,. That is my warning. I would have much rather the first day known if they couldn't do anything for us. It would have saved us a day of hassles. read more

They gave me a loaner car years ago with a broken windshield and came back when they repaired my car. Then tried to sue me for 400 dollars for a replacement window. They are crooks. Employees clearly don't do any inspection. Also came to sell my vehicle too then and got an offer for a good amount. Go too take it in and these scumbags try to buy my vehicle for 2k after it was appraised for 9-11k. DO NOT GO HERE FOR ANYTHING. Snakes read more

I brought my vehicle in to be serviced for a check engine light. I was told that they weren't exactly sure what it was but recommended changing the spark plugs, getting an oil change, and replacing the cabin air filter. I had the work completed with the exception of the cabin air filter ($100 for the diagnosis and $507 for spark plugs and oil change....), and they told me that the check engine light had been reset and to bring it in if it went back on. Meanwhile, I received an email trying to entice me to sell my car back to them, offering me a check for 5% of my service bill on the spot to have it appraised. Since I was looking for a new vehicle anyway, I had them take a look at it and they told me they would give me $2K for it. Since Ray didn't have a vehicle that would fit my needs, I decided to wait on selling the car back, and paid my $600 service bill for what I was led to believe were the check engine issues. I never did get the 5% check from them, but decided to let it go. A week later, I decided to take it back and accept their $2K offer for the car...but when I got there to go through the process, I was told that the INITIAL price they could offer me was $2K but that it would need to be inspected for issues and it could reduce the value. This was only one week after bringing it in to have the check engine light taken care of, and a $600 service bill for what they deemed to be the issue with the check engine light. Their "inspection" reduced the price they were offering me for the car now to $1K, telling me that they simply reset the engine light and didn't really address the issues with the car. In the end I ended up selling the car to someone else, but I feel like Ray Chevy was not upfront with me about neither the vehicle service nor the appraisal, and I'd have a hard time going back to give them more business. We have bought every one of our prior vehicles from Ray, but I feel like it's changed and not for the better. I gave 2 stars because the guy who was helping us look for a vehicle to purchase was nice and didn't try to sell us something we didn't want. So there's that. read more

Wonderful experience. They all worked hard to get us in a new car and were able to do it. Made a usually painful process bearable. Would recommend this dealership to many others. All of the people their were so helpful from the salesman Jay Conway to Internet manager Alec Thatcher including Oliver the new car manager and Dan the finance guy. We were so surprised at how great it actual turned out. In love with our new Mailbu!! read more

After writing my first review, Ray Chevy reached out to me to follow up with my concerns. The management admitted what I had experienced was not ok or acceptable, and I appreciate finally hearing that. Matt Douvikas and Dan Borke are no longer with Ray Chevy, and I believe that Ray Chevy is better off now because of that. Since no one who was a part of my initial sale works for Ray anymore, George Gigovski, the new general sales manager, was the one to follow up with me to try and make amends. From the beginning, he treated me with MUCH more respect and proved himself to be far more helpful and negotiable in finding a solution for me than any other previous employees had been. I had made a promise to myself that I would never enter Ray Chevy's premise again, as I felt very intimidated and unwelcome from my prior visits, but George set aside time from his schedule to personally meet with me after his work hours and made it so that I did not have to deal with any other employees besides himself. He offered a very generous trade-in for my car, which I did decline as I still would have been at a loss in the end. However, George then offered to make more substantial repairs to my vehicle, which I found to be an acceptable resolution at this point, because I firmly believe many of the issues that have occurred over the past year since purchasing my car very well may have been preventable if the car was simply inspected prior to sale. There was an alarming safety issue with my rear suspension causing uneven wear on my rear tires, but I will not go too much in depth on here, as this is a problem stems from GM's terrible design, rather than Ray Chevy, but I highly encourage everyone to research rear suspension on 07-08 impalas before making their purchase - link: http://topclassactions.com/lawsuit-settlements/lawsuit-news/1243-gmchevrolet-impala-defect-class-action-lawsuit/ George had his shop cut down my struts so that they can now be adjusted, and hopefully from this repair, the suspension will no longer cause my rear tires to wear bald in under 20,000 miles. I will definitely be keeping an eye on this as time progresses. They also replaced my water pump which I believe has been the cause of my non-fully functioning heat since purchasing the car. Overall, I am satisfied with the resolution George and I were able to come to regarding my car. I truly feel George wanted to make things right, and I believe Ray Chevy did put in substantial effort to right their wrongs. Their expression of genuine concern is the #1 reason I am updating my review, because before this, I feel like I was treated as an inconvenience and shrugged off. I do not feel comfortable removing my original review, simply because it did still happen, and it is something to be weary of when going to purchase a vehicle (at any dealer, for that matter). Hopefully Ray Chevy has weeded out some of the bad seeds within their staff, and I can only hope that future customers will have a much less stressful car buying experience there than I did. read more

Oliver the manager just hung up on me. I am a girl who signed paperwork without reading the fine print. I trusted the salesman. 6 Year's later a dealer offered me 1.00 for my HHR super sport turbo Chevy, because they said it was sold to me as a "lemon". I did not know this, although Oliver, can only insist, I signed the paperwork. Ok yes, I signed, but never was this talked about with me. I was told this was the PERFECT car for ME. All I cared about was safety, and Now I'm being told, it's illegal to sell this car to anyone, in the condition of having a safety concern as a lemon. Oliver only escalated his voice to me..." ma'am, YOU SIGNED. I said this is how you show you care, after all the business we have done with you over the years? He told me " he reads what he signs", I said I trusted them, upset, I said he's full of shit..his response..No! Your full of shit, and hung up on me. Leaving me in tears. My recommendation, if your a girl, and don't know much about cars, please bring male backup with you, so you have someone on your side to help you that will be trusted. Otherwise, you may find, they have the PERFECT car for you too. As for Oliver, if he's divorced or on the way to a divorce, I see why. He is a disrespectful person, I say person, because a true man, isn't degrading Women, as he. He took advantage of me being upset that he kept pressing " I Signed,I signed, as a manager he should have, given the circumstances, and as a gentleman, kept control In an empathetic way, and let my words roll off, that enabled him to overpower me with his striking back. He is a manager, yet r like a beast! I will write a more hopeful Review after his manager George calls Me back. So George called an apologized to me so that's good. But my biggest issue was it should have been better disclosed to me that the car had issues and not put on me from their mngr saying you signed you signed. Like an asshole, then part two of why I was upset was when I called them to say it should have been better disclosed, I should have received respect and better understanding from a manager rather than when he knew I was upset, being a manager and a man, should have not stooped to the same level as an upset customer and yelled back I'm full of shit too and hang up on me. As a manager, he should have better skills at dealing with people when they are upset by something wrong with their car and not point fingers at them in a way of too bad for you, you signed! And tell me, "he reads what he signs " he was just an ass. All led up to a drag day for me. But yes George said he was sorry for the overall experience. read more

I worked there for a short time. A very nice couple came in with a bad credit. Over and over they explained that they don't have money and asked if the car is really going to last. The "friendly" salesperson confirmed over and over that they will love the car. I will not mention the name of the specific salesman. Ray Chevrelot got them approval for their credit. Oh, what heroes! Or no? They gave them a car with technical problems. They knew about the problems because the car had been returned for that. How low can you sink to make a few bucks commission? I feel sorry for the honest car salespeople (I am sure there are some.) People like that destroy the reputation of salespeople. read more

I was going to sell my 2016 Silverado HD to Ray Chevy and got a hard value from KBB and was told all I had to do was show up at the dealership with my title and my truck cleaned out. I arrive and some lackey starts doing another KBB evaluation which of course ends up being 2k lower than my previous eval. Then I am about to leave because I won't waste my time with scheisters and the head clown at the sales counter chases me outside and says my truck isn't appealing to customers BECAUSE I DON'T HAVE A SERVICE HISTORY WITH THE STEALERSHIP. Why do I need to do anything with them outside of a warranty issue? My truck was in PERFECT condition and had less than 30k miles. NO DENTS, CHIPS.....LOOKED AS NEW. You will never get a fair shake from a dealer. BTW, I had purchased the truck from them. How's that for treatment? I ended up selling to Carvana and got 4k more than the KBB price and they were happy to have my truck and the whole process took 20 min. read more

My husband and I went to Ray Chevrolet on 07/04/19 to purchase a new car. The first person we met was Tim. He was very friendly and found that due to an email correspondence earlier in the week that they had set up an appointment for us with a gentleman named Arnold. My husband knew exactly what vehicle he wanted to look at and they already had the vehicle prepped and ready for us to test drive. My husband liked the car and we also had a vehicle we wanted to trade. Arnold was not pushy and let us know what the price would be if we decided to finance and what he could do for us if we wished to lease. We waited while Arnold worked with management to see what could be offered to us for the trade in. We were happy with what was offered for the trade after some bargaining. While we were waiting for processing to take place, I mentioned to Arnold that my lease would be up in October. I let him know the original plan was for me to purchase my lease, but after seeing the new features in my husband's new car, I was envious and wished I could get a newer vehicle. Arnold did some investigating and found that I was on a "turn in" list of some sort and they were able to help me end the lease early an I was able to lease a new car. We were very happy with the whole experience. If there was anything we could change, it would be the time we had to wait to get into the finance office. They were just very busy that day and honestly the wait time was beyond anyone's control. We did get into the F&I office where we signed all the paperwork with Ivan. Ivan was very nice and not pushy either. Did I mention that the fed us lunch? They did! They had a cook out and we had burgers and chips! It was delicious! I did want to point out that in all of my excitement, I misplaced one of the key fobs to my new car. I had been cleaning out my old car and threw away some garbage and thought that I might have accidentally thrown out the key fob. Arnold went through the garbage twice very patiently and then combed through the old car twice. It turns out it was under the seat in the old car. Arnold was very professional, patient and just made us feel comfortable with our purchases. We are happy, loyal customers of Ray Chevrolet thanks to Arnold and Ivan. read more

We had an amazing experience with John Lesniak with helping us choose the right vehicle for us. He was very patient and took the time to go over all options with us. I would recommend to go see him to anyone and would go back for another car in the future. Thank you John and Ray Chevrolet!! read more

I bought a brand new Chevrolet Volt on 9/29/2015 and I still do not have the paperwork to register the vehicle. It was promised to me that I would receive it by 10/15/2015, but that was a lie. Here are some other lies and shady practices: 1) This was a new car and they lied about the odometer. They said it had about 40 miles when really it had more than 80. Not a big deal, but why would you lie about it? 2) I paid cash, but they still insisted that they pull my credit. They made me sign a credit check form from Ally Bank. They said it was for my protection. It made no sense. 3) They made me sign a binding arbitration agreement so I could never sue them for any reason. 4) Even though this was a new car, I found a pack of Camel cigarettes under the seat after taking it home. I will consider removing this review if I receive my MSO paperwork to register the vehicle within the next two days. I don't think this is unreasonable since I paid cash with a certified bank check and the paperwork was promised to me by 10/15/2015. read more

I love Ray Chevrolet! When I went in they were very helpful and not pushy at all. I feel they're more than just a good car dealership though. They are a business that sponsors worthwhile local events. I'm constantly seeing them sponsor events that kids are involved in. That really makes me feel they care about the community. Any business can get their name out there with a pro sports team or a similar flashy route. I respect the businesses that do it through charity and community. I will go back in there! read more

George zakrzewski is amazing! So helpful! If your looking for someone honest and that will help you he's the guy to go too! Thanks for all your help! read more

I was SCAMMED DO NOT GO HERE!! They are really nice to you and ask you to write a review while you are waiting for your credit check. They sold me a car they hadn't looked at yet. When we got the car it smelled like an ash tray, there was an awful whining noise on the wheel, the car stalls out in the middle of. the road, and makes a noise when you turn on the air, and they didn't replace the brakes which I specifically mentioned were poor when I test- drove it. We took it back and they fixed the brakes but they didn't fix anything else and claimed it was stalling because of an "adaptive transmission" THEN the check engine light came on today so we plan to take it back tomorrow. Poor customer service, lazy mechanics. read more

John Lesniak did a great job helping me find the car I wanted. I highly recommend talking to him for all your car needs! I got a great used 2013 Chevy Captiva sport. read more

-5, Horrible Horrible service. Had appointment for oil change and waited 1-1/2 Hr for truck to get done. Told them I was disappointed and kid actually argued with me. If my truck wasn't on the lift I would have drove off. Will NEVER EVER GO BACK!!! read more

I dealt with Kyle in Chevy Service who was very helpful, friendly and knowledgeable. They were able to provide me a loaner and have my car washed for me when I picked it up. I also recommend Al Stoll in sales. He will help you pick the right car for you! read more

I am currently dealing with a situation where this dealership is luring people into their doors with the assumption that they have a vehicle for a great deal, however the vehicle is sold the moment you step foot in the door. Lets go thru my Experience. Tuesday evening-I see a listing for a 2010 Chevy Suburban Stock# P11329A1. I use the website to check the availabilty. Wednesday morning-I receive an email from Nancy Pantoja. The email states that the vehicle is available. I reply that I will be there with my wife around 6pm. We arrive and we sit down. The salesman says he is going to get the truck for us to test drive it. So far looks good! After a short while he pulls the vehicle up, but states that he says it is "SOLD". They try to show us other vehicles and we entertained the idea. However only interested in the one. Emailed, Nancy, my disappointment....no reply. Thursday-I see the truck still listed on the website for sale. I call the dealership and ask if the vehicle is available and if a sale is pending. I was told that the truck is available. The woman also asked if I would to put a deposit on the truck so that it will be there when I arrive. I state that I would not and that I was headed there now. I live approx. 45 mins from the dealership. I asked my wife to call when I was within 10mins of the dealership to confirm yet again, that the truck is available and no pending deals.They said that it was and she gave them her contact info, so if it did sell, we weren't wasting our time. However I was moments away from arriving. Upon my arrival I am greeted and asked which vehicle I am there to see. I mention the vehicle, and the first question was, "Are you interested in any other vehicle?". No. He returns very promptly stating that the truck is sold. Convenient! I told them I was going to post a bad review because of their deceptive practices! A short time later they attempt to contact me, but I was not able to answer the call. They called again and the woman politely asks if I was able to see the truck. I recap my experience and she quickly asks for me to speak to her manager. Fransico gets on the line and begins to try and smooth things over. I recap the experience with him, no apologies...nothing. Even when I was speaking, simple muttered, yeah, yeah, yeah...no interest in what I was saying. He began to give silly excuses like they might be waiting for paperwork to release the truck, they might be waiting for a part and explaining that the sales team and customer service were different departments. However he did say there was a deposit on the truck and it is sold. I told him, that now every corner of the building knows now, that the truck is sold. Friday Afternoon(today)-I check the website and low and behold the truck is still listed for sale. Contact the dealership, guess what they said..."The truck is available!" I would bet my savings, If I were to drive there, it'd be sold. They can try and deflect all they want. They can try and play dumb all they want. Bottom line, they are using deceptive practices to lure people into their doors. I will be filing a formal complaint with the BBB for deceptive practices. I have screenshots and emails. It really isn't difficult to be an "Honest Dealership" or an "Honest Salesman". I would recommend to not shop at this Dealer. There obviously are some happy people with them, however, under no circumstances, should this happen. read more

I bought a 2013 Chevy Malibu from here with 63,000 miles on it. 3 previous owners no accidents, etc. I've only had the car for 5 months now it has over $3,500 in repairs maybe more, the sales rep I talked to basically shoved this car in my face, gave no other options, no chance to test drive anything else they just wanted to get rid of this car as soon as possible and I was the fool with no where to go and no other options. When I went into discuss the issues the Manager I spoke with Keith who was very short with me and basically told me it was my fault that I didn't come in sooner. They offered me no warranties, sold it as is non c.o.p. they just wanted to get rid of it they knew what they were selling and lied to me face the entire time. I will never return to this location again and I will tell everyone I know to avoid them like the plague because that's what they are. Stay Away From Ray Chevrolet And Don't Buy From Them They Are Liars And Thieves. I wish I walked away there and then because now I'm forced to pay for a shitbox I don't want and can't drive, this place is no good unless you have tier 1 credit if you don't you'll end up like me. read more

This place is just a scam sold me a lemon and wouldn't help me. The service guy told me that the sales guy lied to me about my warranty when I bought my 4 year old truck. The service department purposely breaks your truck to sell you on more labor. Worst dealer GM had to get involved to try and fix there problems. ....................... Tom why did your service department try to sell me 3300 plus dollars worth of repairs when I only needed a 50 dollar sensor that took your service department less then an hour to install... seem odd just saying... read more

I purchased a 2013 chevy traverse a few weeks ago from Ray Chevrolet. I am very pleased with the level of professionalism I received from my sales rep Ed Dembski. Ed was very willing to work with me in finding the right vehicle for my family at the right price. I drove an hour and a half to the dealership on a Saturday night to purchase a vehicle as I had seen very competitive prices on their web site. We ended up finalizing the purchase about an hour and a half after they closed and I never felt pressured to hurry up. When I'm ready to make my next vehicle purchase I will certainly contact Ed Dembski at Ray Chevrolet. Bart Warren read more

Horrible Communication Skills. They need to be upfront with customers instead of trying to get them in the door. Their prices are good, but I feel lied to the entire time I was there. From the first person who called me and told me the car I was scheduled to come see was available to the finance person who added an extra $2000 to my loan for a warranty I didn't want, each person lied in their own way to make it seem like they were trying to help me. They ultimately fixed the situation, but I ended up buying a car I'm OK with buying instead of a car I love. read more

Went in to get some repairs done my Suzuki. Turns out I broke it pretty bad. Talked to Dennis Lazzara about showing me my options around the lot. I wanted a sonic, but the monthly cost ended up being too high. dennis ended up showing me a Chrysler 200. I took one look at him at said there's no way I was going to be able to afford it. I was wrong. Dennis took care of me and made sure I was comfortable with my purchase and walked me through everything. He was very professional and we even shared some jokes during the test drive. Fantastic experience all around. And I will continue to purchase my vehicles from Ray Chevy. read more

I have been a GM driver for over 35 years and FINALLY bought a new car at Ray Chevrolet. While we took delivery of a 2013 Volt in 2013 from Ray's, the reason we decided to do business at Ray Chevrolet was due to Ray doing SO MUCH for the community. Ray Chevrolet is not just a business, but an integral part to the communities that surround the business. We have been back to Ray's for routine maintenance on the Volt and every experience at all levels of the organization are always pleasant. When it comes to our next Chevy, it will be at Ray Chevrolet. read more

A few days ago I walked into Ray Chevrolet with the hopes of getting a new car. With the wonderful help of Fabian Rebollar I was able to accomplish this. It took awhile to go through all the paperwork, which is typical when buying a car, but with patience and a little joking around he made it pretty easy. If your looking for a new or used car, make sure you check out Ray Chevrolet and definitely ask for Fabian!!! read more

I've had a terrible experience with the sales side of things. Tyler was my salesman and I traded in a car for a truck. They said they would pay the car I traded in off and it's still not paid off but currently for sale on their lot... I also haven't heard anything from the bank about how to pay for my new truck! Tyler called me yesterday saying "we forgot to have you sign some documents"... first of all what reputable dealership "forgets" to have you sign documents... everything about the employees and dealership is shady. Very shady dealership and very dishonest people. I would never recommend going here for anything unless you like getting destroyed. Very terrible people. Good thing this is the exact reason we have attorneys. read more

These guys are absolute scam artists and thats why after I purchased my first car from them almost two years, I'll NEVER buy another car from them ever again nor recommend them to anyone!!! I purchased a car from this dealership almost two years ago and although I received an absurd interest rate, I figured it was the price of not having a consigner for my first car loan. Yesterday, I get a call from Lauren (account manager) and I'm told that after she reviewed my account, that I should be able to come in and get a new vehicle at a lower monthly payment and interest rate. So, I drive the hour and 15 minutes from Milwaukee to Fox Lake and ended up talking to Rupe Ayala. He asked for my info, but only asked for my take home pay for my full time job but didn't take any info for my part time job. Oddly, most sales people ask for gross annual pay and not net monthly pay. He comes back and says that I can't get a truck because the payments will be $700 a month, which is shocking because I had done quite a bit of research on prices, interest rates, etc. He informed me I qualified for the EXACT same vehicle just 2 years newer for $45 MORE a month than what I'm currently paying. Mind you, my credit has gone up 50 points and I make $20,000 more than when I made my last purchase. I realized at that time that Rupe had written down full sticker price without any discounts such as my GM loyalty discount or my VETERAN discount!!! FULL STICKER PRICE OF ALMOST $27,000 FOR A BASIC EQUINOX!!!!!!!!! After sitting at the dealership for over 2 hours, Ryan, one of the sales managers, informs me he can't finance me for an Equinox, which is the same car I got approved for 2 years ago with crappier credit. I asked how getting a truck would bump me up to $700 and he explained it would be hard for me to get approved for anything in the $30,000 range. However, while I was at the dealership, they had a Chevy Colorado 4x4 brand new with a sticker price of $30,000. He had originally told me he could get me approved for an Equinox at $27,000, but that a truck would be $200 more a month when it's only $3,000 more at sticker?!?! Sounds mighty fishy right here!!! He told me to wait a couple more months and stop back in and he was sure he could get me approved for the Equinox. No thanks Ryan! Why buy the EXACT same car for more money?!?! These guys are your typical scam artists. Trying to con their way into having customers pay full sticker price. Go anywhere else!!!! These guys are crooks!!!! read more

Good evening, I have added the GM of Ray Chevy in Fox Lake to this email. I was just there 6/21/19 after my initial visit on 3/30 when your team ran my credit 21 times and dropped my score 62 points without my permission. 21 times??? Are you on meth? Usually after the 3rd reject you consult the customer but your team decided to take it in your own hands, great selfish choice. I went in to buy out my lease on 6/21,which i still owe $28,000 after 3 years. Your team ran my credit again on 6/21, 7 times and no one would finance it. I was told "you put too many miles on the lease and all the banks say you owe more than the cars value". Ok, understood. Then one of your managers, who is a HUGE asshole (delt with him multiple times) says "i can put you in a used truck for 28,000 dollars but you have to role over 9,000 dollars in mileage fees. How stupid do you think people are? So the bank says they wont finace my truck for 28,000 because i owe more than what it worth but they will finance me $37,000 for a truck you have listed at 28,000? How is that not the same thing. You people are scammers and should be ashamed. Absolutely pathetic you try to pull shit like this with your customers. I then proceeded to say, " let's talk about the used truck price and bring it down since i have to role over $9k in mileage fees. Your manager says "nope, price is what it is, were not coming down". Who the hell in the history of car sales has ever paid sticker price? Its like your crew didnt want to do business with me and was doing everything they can to get me to leave.  I have been in customer service for 22 years and I have never, ever in my entire life dealt with such rudeness or uncaring people. I went to another delaer the VERY SAME DAY, guess what? They ran my credit once and got me approved. Corporate really needs to take a look at this dealership in Fox Lake because these people are giving Chevy a horrible rep. You should be ashamed.  I am absolutely disgusted by the treatment that I received.  You're team is supposed to be there to provide customer service not a neglect customers and push them out the door I do not care what the situation is I really hope someone loses their job over this because this I have never seen in my entire life.  I have talked to several people since this last visit and every single one of them has had something bad to say about Ray Chevrolet.  The employees here have no class and no respect whatsoever your sales men are swearing trying to be funny and interact with customers how is this a professional environment?  I am just absolutely disgusted with the way this situation was handled you guys are a bunch of scumbags who try to screw your customers over into every penny you can get.  I will be going to every news outlet every newspaper station all social media everywhere to write this review about this dealership I hope nobody ever buys a car from this dealership ever again absolutely disgusted my stomach has been turning since I've left. Stay classy Ray Chevy, scumbags Sent from my T-Mobile 4G LTE Device read more

Ray Chevy is probable the best place to get your car serviced at ! The crew is knowledgeable helpful and courteous as you're waiting they keep you informed as to what is going on and the owner is always giving back to the town And if you need to buy a car believe me if they don't have it they will get it for you Ray is the best read more

Very disappointed in the mechanics safety inspection and the customer service response to our calls. We purchased a vehicle and we were told that we would receive an inspection report from their mechanic. The sales pitch repeatedly mentioned the dealerships high safety standards. How every vehicle they sold went through "the gold inspection" or they would not sell it. We purchased the vehicle but for some reason the inspection report was not readily available and we were assured that it would be sent via e-mail asap. Within 4 days of purchase we needed to replace the front break calipers. Within 2 weeks of purchase, while driving on the expressway the passenger windshield wiper flew off the car and the next day what appeared to be (in the rearview window) the heat shield cover first dragged then fell off the vehicle. We contacted the dealership 4-5 times during the first 3 weeks trying to get the inspection report. Spoke with several different people including the salesman who sold us the vehicle and everyone assured us it would be sent right away. After 3 weeks of frustration we did receive the report. read more

DO NOT SHOP AT THIS dealer, they use the bait and switch trick which is they tell you they have the vehicle but they don't. I drove 75 miles to purchase a pick up truck and when I got to the dealer they told me they haven't had the vehicle for over a week. I called the following Monday and once again they told me they had the vehicle. PLEASE BEWARE OF THIS DEALER and go some place else!!!!!!!!!!!!!!!!P.S. I would of gave them less stars but they wouldn't let me. read more