Ray Chevrolet and their dishonest fiance guy strikes again!!!!!!!! NEVER AGAIN. If you buy a car from here, you may just want to bring an atty with you to look over what they are exactly selling VS what they are really giving you!!!!! read more

i bought a spark 2 moths ago and in the Couse of a few day had trouble and then brought it back they thought that they had it fixed but then still had issues so when I went back they decided to get me a different car so I had no worries I am so grateful to them the worked a magic to get me a better car then I had and a way better deal then I had. Was team was great when getting my new car changed over, thank you for all you did for me and my family, Tony Jensen, and Mat , Joe were very helpful with all they did. read more

See all

Had an issue with my vehicle and towed to the dealership. They blamed me and said that the warranty would not honor my repair. I paid the repair (actually friends helped me!). I complained to GM that the reason given to deny my warranty was untrue and I wished a review. They said it was out of their hands and that the dealership would contact me....that was three months ago!!!! I feel taken and quite simply cheated after being a loyal Chevy customer for years!!!! UPDATE**** Thank you for your response Mr. Scarpelli. You are correct I could not provide documentation for oil changes that were completed by a friend who needed a few dollars for changing my oil. I realize now that any work done to a vehicle must be documented or else the dealership and manufacturer will use that oversight to void a warranty issue. My congratulations on your business acumen sir. Indeed I understand your business model much clearer now. read more

Low ballers. Don't use KBB or bring your car here to sell. They will waste your time

So to start I did a quote on Kelly Blue Book for my truck to see about trading it in, while KBB offered me a cash price this dealership proceeded to call me three times a day for two days to try and get me into the dealership. I finally went in with the intentions only to get my truck appraised to try and trade my truck in on a new one. As we all know the dealership will try and low ball you on any trade in value. Well my biggest complaint about this issue was that at first they where telling me a certain amount of money, as I said that is a no go because I know the value of my truck they went up $2000 more dollars for the trade in. Although this still wasn't enough to cover what I have left over on my loan. Now with that being said I told them I didn't want to do anything because clearly they weren't going to give me the value of my trade in. As I stated this then the salesman wanted to "assist" me with getting to a certain price. Also the manager straight up told me well since your truck isn't worth what you are looking for what are you going to do with it. Customer service was terrible at this place, I don't recommended this dealership to anyone. Finally after being called three times a day for two days I emailed the lady stating what happened and have never received a response! Absolutely terrible service and don't tell your customers one thing if you can't go through with the deal! read more

Ray Chevrolet represents itself as an official buying center for Auto Trader. Auto Trader collects extensive information on your car and then guarantees a price that the buying center will pay for the car. To make a long story short, when I prepped my vehicle and brought it in to sell it, they offered me $5400 less! When I tried to leave, they increased the offer to $1500 less. This was the exact kind of low balling and haggling that I thought I was avoiding by going through Auto Trader Trade in marketplace. Auto Trader has now opened up an investigation of Ray Chevrolet for unethical and misleading practices. read more

VERY SHADY BUISNESS!!! In 2013, before Yelp was a thing, our family bought a 2013 Equinox. We were excited and for the past 3 years we've been paying $495 a month to "buy" it. Little did we know, our dealer only leased it! Now we have to buy it, which we don't have the money for, or find an older car via Craigslist. This is completely ridiculous and I do not recommend doing business with these people. read more

I was looking for an SUV on wednesday May 29th. I was looking at used Tahoe's and Yukon's. I wasn't happy with my visit at all. I never had a bad experience in my life like this one. I was first approached by a guy who kept saying he's new and in training which was cool. He took me inside the showroom to speak with a salesman that was showing him the ropes you could say. Well, this Cuban or Puerto Rican looking guy was such an unprofessional pushy salesman. I ask for the simple things like whats the price tag? He goes in circles and starts talking about credit this credit that and dude I'm just looking not ready to buy today. Better off shopping at CarMax the service is great and you can walk away making friends. that's the truth.... I wouldn't buy a thing at Ray. read more

While I'm not particularly a fan of car dealers (who is?) Ray Chevrolet is a great organization which gives back to the community in a variety of ways. From donating HUGE dollars to local high school sports programs, lending Brand New cars to Driver's Education classes, and holding food drives, Ray is a community minded individual who runs a decent dealership - plus he just picked-up Chryster, Dodge, and Jeep!! read more

I saw a used car online that I loved that was slightly above my price range. I called Ray's, and I told them that I needed my out-the-door price to be X. I was told by Ryan and Donny that was possible and spent a day going back and forth with them on details. I paid a deposit to reserve the car and asked Ryan to send me an email confirming what we had worked out. He didn't, and I was unable to get a hold of him the following day. (Which is more than inconvenient considering I was supposed to drive four hours to pick up the car that day.) I called the dealership and spoke with Oliver. He pulled up my file and told me the interest rate they are offering me: a staggering 4% higher than any other offers. I once again asked for an email with the financial details of the car and was told that my price of X is actually the price of the car MINUS my 23% down payment and my trade in. I explained that's not what I agreed to. He said he would call me back. He didn't. I finally got a hold of Ryan, and he denied ever agreeing to a price the previous day. (Explains why he never sent it in writing.) It shouldn't be this complicated to get a price.. or an email.. or a call back. I shouldn't have to beg you to tell me what exactly you are selling me. I am not talking monthly payments or interest rates here. That's a separate conversation from what I am willing to pay for a car. They intentionally convolute the conversation, so you don't know what you are paying for. THE LESS YOU KNOW, THE LESS YOU CARE, and THE MORE THEY CAN SCREW YOU OVER. They want you to be uninformed. read more

Anthony Oviedo is awesome, very helpful & super funny. He works very hard to make sure you leave this dealership happy and in a great mood.

Worst customer service ever. Arrogant sales people and managers. Went in looking to purchase my first vehicle and walked out in the process due to the way I was treated and spoken to. read more

Took the day off work to buy a car. After extensive research, narrowed down to a car this dealer had in stock. Received a quick auto-response and a follow up message. Called 1st thing Monday morning to check inventory. Car was in stock. Scheduled appointment. By this time, I was contacted by Ashley Johnson, Cassie Christensen, Alisa Hunt and was also told to talk with "George." When I arrived, they told me the car was sold......Saturday (reminder: I was told it was in stock multiple times). It was very apparent there was another story as to why the car was not available. The dealer was caught in a flat out lie. Read the other reviews and purchase at your own risk. My recommendation is to buy elsewhere. read more

They are the worst dealer ever. They told me my car had a perfect record and did not tell me about the after market parts and paint job that was done. Turns out it there was structural damage. If I didn't take it to a different dealer for a routine oil change I would have never known. I paid full price for a dud. I lost so much value in the car with that on the record. I went back to see if they would rectify the issue. I was polite and patient and they showed me no mercy. They were terrible people to work with. I ended up getting a better deal with a different dealer. Don't go with this dealer. They deserve to go to hell. read more

I've been here in the past to look at possible extra SUV. I also sat down to talk numbers and financing and the guy could not be more pushy and impatient, did not take the time to answer my questions either. I'm a car guy and know my facts and at times I test the salesman there knowledge on the product. At the time I took one of my trucks and off the bat talking numbers on how much it's worth. First off the bat I wasn't selling it as I made it clear I was buying an extra car in the beginning. It was a waste of time your better off going to Libertyville Chevrolet or even Rock Chevy. read more

I was at Ray's several months ago looking to trade in my sonic for a comaro and had a very unpleasant experience with the sales man John. He was pushy and a liar, he then proceeded to yell at my 80 year old grandfather after he called him out for lying right to our face. This all happened while other people were in the store looking at us amazed that this man is actually employed here and talking to customers this way. His manager came to speak to us at one point and he was even less help than John not willing to work on the price one penny from the discount we already receive as GM employees. Knowing that you get all the money back from Chevy that we are discount you really aren't giving us any deal, but your sales team seams to think otherwise. read more

I LOVE this place!!! My husband and I come here and only here to buy our cars and get maintenance. I got my first 2014 Chevy Cruze here and just a few weeks ago traded it for a 2017 Cruze and I'm in Love! George Zakrzewski knows exactly what we want and doesn't try to get us into anything we don't want. He's patient and is willing to work with us no matter what. If something doesn't work, then we just wait. He is very professional and calls to make sure if we are happy with our purchase. I HIGHLY recommend going to him. If I could remember the rest of the guys up in front I'd shout out to them too! They are also amazing up there and like to see all their customers happy. Lots to choose from and they make you feel like family. Btw, if you are hungry, they have popcorn! read more

We purchased our 5th car from John Lesniak at Ray Chevrolet in Fox Lake, IL on 1/16/14. Lesniak makes an otherwise tedious and stressful process much more bearable. John took the time to understand our needs and our budget, and he never tried to steer us towards something we could not afford. Over the years, we have come to know something about each of our families and we have grown to trust John - that's not a character quality I say about very many people. Each time we bought from John, we got a reliable car at a great price. Thanks again John! read more

Ray chevrolet sent me a price watch and it was 21000$ for a new 2019 2500 4x4 double cab, when you click make my deal the price jumps to 45000$, called and they blamed it on Chevy, their motto is "the price you see is the price you pay" read more

Just bought our 2nd car at Ray Chevy. Adam Walker was amazing with getting us the right deal and the perfect car I wanted. Always a great experience with Adam and the entire Ray Chevy staff. Thanks! read more

We came in knowing what we wanted and it was such an easy process with George Z. He helped with our new Chevy equinox. We were in and out with a new car in 2 hours. We were there till 10pm. 1 hour after closing time and he didn't care. He wanted to take care of us. I suggest not doing that because then you're keeping the finance guy and cashier there too lol. I loved that George is so blunt, honest, and very personable. He listened to our concerns and worked so well with us! read more

I had to come here from Wisconsin, because they are the closest repair shop for Suzuki. And since it's a recall repair, I had to use a Suzuki shop. I have been here for two and a half hours (for a repair that should take an hour and a half per their service dept) No one has bothered to update me on how things are going. Now, I know I could get up and go find someone but that isn't my responsibly as a customer. Maybe it's just the service advisor? But, after this experience I will not come back. read more

If you use Blue Book to get an estimated used car sale price and Ray Chevrolet contacts you afterwards to buy your car, be very cautious. They contacted me and said they would buy my car for $500-$2,500 higher than my Blue Book estimate. I then drove the hour round trip to them and they offered me $1,000 LESS then Blue Book. Classic bait and switch. Update: immediately afterwards, I went to a different dealer and sold the car for $400 over blue book price. Like I said, be very cautious with Ray Chevrolet! read more

Having no credit and wanting to get the absolute nicest car possible....Josh Kiscellus did a wonderful job at making this happen for me. He was honest about everything and bent over backwards to get me the car I wanted with the financial situation I was in. I will recommend him to anyone looking to buy a car. Thanks Josh for making my beautiful new Chevy cruze happen for me :-) read more

I went here to purchase a Traverse. It was 95% a sure thing. 30 minutes later I was still waiting to test Drive the car. Everyone was getting mad waiting around. I heard another customer say this is taking way to long. It was like the customers are bothering the sales people here. I got up and left. If you have time to waste, by all means go here. If you want to buy a car go somewhere else. This is my first ever YELP post, that is how pissed I am at this place!! read more

Buying a car is often a painful and time consuming experience that is an unnecessary evil. However, our experience at Ray Chevrolet was much less painful due to Luis Herrera. He was so pleasant from the start, never pressured us & made sure we were comfortable throughout the entire process. If just rating Luis he would get a 5 but I'm giving this a 4 due to things out of Luis's control, like the negotiations taking much longer than necessary. I would definitely buy my next car from Luis. read more

The first salesman that we had, we didn't like. The second salesman was amazing! His name is William Ruiz! We got along great! The actual purchase of the vehicle was great until 3 weeks after the purchase was made and my vehicle ended up in the shop... all sorts of problems and the Manager, John, was not very pleasant t ordeal with. The problems that I was having I should not have had to pay anything because I had JUST purchased the vehicle. They told me that my extended warranty WOULD NOT cover the problems wrong. So if that was the case, then why do you want/need my deductible? He as becoming more and more unfriendly and the more I had to deal with him the more I wanted to punch him in the throat... they had my truck for almost a week. When I got it back I was grateful. However I have had my truck back for 2 weeks and I am STILL having the same problems that caused it to go into the shop in the first place! I'm afraid to call or bring it back over there for fear that I will have to deal with John again. I don't have the money for the deductible but I don't feel that I should have to pay for it because it obviously wasn't fixed when I got it back. He is not a people person at all. I would rather drive an extra 30 minutes to go to your Antioch sister location rather than deal with him again. I would really like for someone to contact me about my experience. Thank you read more

I admit, I am now a believer. Before I visited Ray Chevrolet, I read some of the reviews online and was a little skeptical. I was mostly satisfied with the service I received when I purchased our vehicle from the dealership; but once we discovered a couple of minor issues with our purchase, my first thought was, "Well, here we go... They're just another car dealership and I'm just another drop in the sales bucket." I'm happy to say that I was very wrong. Once our situation was communicated to management, I saw exactly why Ray Chevrolet is rated so highly. Brian, the Sales Manager, reached out to me directly and apologized for the difficulties we were experiencing. He assured me that the issues would be resolved. Within a couple of hours of first speaking with Brian, he was calling back with a game-plan which they followed just as he said they would. I think my experience at Ray Chevrolet was very revealing. There was a point in our transaction when things could've gone one of two ways: leaving me a Dissatisfied or a Satisfied customer. Most dealerships would've taken the easier (for them) route and moved onto the next sale. Ray Chevrolet did not. George, Brian, and Randy made it clear that they value their customers and are willing to go the extra mile for them. They certainly did so for us. I'm happy to report that I was wrong when I assumed that Ray Chevrolet was just another dealership. They are not. I'm very happy with my purchase and I hope to do business with them again. Thanks for taking the time to read my review. read more

I purchased a used car at this Chevy dealership. It was a Lexus Hybrid I had seen on cars.com. When I called to see if it was available, Ashley the very nice customer service rep said it was and set up an appointment for me to come see it (Fox Lake is quite far from Chicago and I didn't want to make the trip for nothing). It took forever to get there but we made it! TONY JENSEN was the salesman assigned to us. He's a soft-spoken, direct and respectful salesman. Having bought cars before, this was quite refreshing! I did not have to arm myself with nerves of steel in a high-pressure sales situation. He acknowledged my children and was patient with us throughout the process including the noisy test drive as we evaluated the vehicle. There were a couple of items that needed fixing but this could not be done right away - a visit to the Lexus Dealership was necessary, which the dealership agreed to. Tony took the car to the Lexus dealership and got the items corrected/fixed. Because of the distance between Fox Lake, IL and Chicago, IL, Tony met us more than halfway and delivered the car to us. A very nice personal touch!! Plus, he called me with updates throughout the process. For the service we received from the time we met to the time he delivered the vehicle several days later, TONY JENSEN did a great job and gets FIVE (5) stars from me for his personalized service, respectful approach and gentle disposition! I am very happy with my new car and thankful to Tony Jensen for his professionalism. Go see him if you go to this dealership! Three stars to the dealership in general - they did not give me a fair trade-in value for my 2003 VW Jetta and I opted not to take the meagre offer. Chris (did not get his last name) who held final approval on the deal almost let it go burst for Tony. Through this process, Tony Jensen was the total gentleman, no complaints and a sign of appreciation when I negotiated with Chris one last time to close the deal. read more

Life happens and we no longer needed a massive vehicle or the matching monthly payment. Auto Trader to the rescue! Ray Chevy was one of the places eager to buy not only my 2010, but my high mile 2005 and gave me a very generous trade-in value. Ryan Borke was a tremendous help, running the numbers many times to find various options that met my strict requirements and provided replacement options that were reliable. We finally found a great single owner used SUV and are now enjoying $465 less a month in payments, a great ride and the added bonus of a sun roof. Thank you for restoring some hope in Chevy dealerships. After vowing to be done with them, we'll be back when its time to replace our pickup. read more

I purchased a used vehicle from Ray Chevy in 2016 which I was satisifed with, just recently I went in to see what my options were with that vehicle and possibly get into a different one. I spoke w/ the same salesman too, so he's familiar with my credit and information. After everything was said and done spending 5 hours there, I left with a brand new 2017 Chevy Cruze, and left the used car as a trade in. They advised me to change over my insurance right away and I would be hearing from the bank shortly after. As time went on I never heard anything so I gave them a call, it took a couple days to finally reach someone and I finally spoke with the finance department and was told they were still processing it and nothing was finalized (this was about a month into it). They claimed my job wasn't verifying what they needed which wasn't true because my job didn't receive anything! (The same salesman I have been working with decided to shoot for a low APR rate), which he knew no way in hell I'd get approved. So after such a long process I decided to be done with the headache and return the car back to them! I don't think it's right for them to make it seem like everything is approved and finalized when a bank wasn't even settled. If they were to tell me this before I drove off the lot and had the vehicle for quite sometime it would have been different, I would have never decided to take the new car. I will never go back here and go through that again! Be careful if they put you in a new vehicle...make sure everything is finalized with an approval from the bank before you drive off the lot! Im highly dissapointed in them! They have lost not only my business but my family's as well! read more

See all

This is my 2nd year going to Ray Chevy I just traded in my 16 Cruze which Keith sold me last year for a 16 Malibu this time around I worked with Rupe which is amazing for getting me my remote start for nothing and Finance was able to get me a much better deal this year on the Malibu. Great experience both times and Service is amazing I've been going to them for a year and have no complaints. read more

This review is long overdue but I purchased my malibu last year and recently my 2014 Impala in Aug of this year from Ray Chevrolet!RupeAyala did an awesome job in making sure I was satisfied. Thank you so so much for making my experience great:) I will always recommend others to Rupe/Ray Chevrolet, they know the meaning of true customer service! read more

I see why Ray Chevrolet is on of the leading dealership in the nation because of salesperson like will I've bought a few vehicles from Ray Chevrolet and will has been my salesman every time I highly recommend ***** read more

Great dealership. Friendly people, who are not too pushy. Ray Scarpelli Jr. is a great salesman to deal with.

Sean Runions, thank you soooooo much for all your time, help and knowledge!! I had a great experience, and that is usually hard to say when shopping for a car! I recommend anyone to do there car buying HERE!!! :) read more

Something has changed at Ray's. My first few visits to the service department were not that great. The staff wasn't very friendly. New people, new staff really makes a difference. Keep up the good work Ray's and you'll keep getting my business. read more

They are a convenient location but the service department prices are way out of the park. When you ask for a quote they give you the highest possible price, and its up to you to negotiate the price with them. Otherwise, you will pay much more than you should. When you buy a new car from them you can get a good deal if you are a smart shopper. You get good sales perks like free car washes when you bring your car in for maintenance or service, but you have to ask for it. The service people should automatically ask the customer if they want a car wash, not the other way around. I have had my car come back dirtier than when I brought it in. read more

DECEPTIVE dealer!!! Will be contacting better business bureau! The 2010 suburban with 47,000 miles does not exist. Just trying to lure you in!!!!!! Myself and others have dealt with this. Make sure you read all the yelp reviews, even the ones that aren't recommended! the Don't waste your time with this unethical dealership. I've looked up reviews on this dealership on other websites and they're not good. Save yourself some time and effort and probably a lot of money and go someplace else. read more

Hello I was looking for another chevy camaro and John lesniak helped me find one I was looking for and everything came back good and called him and said I'd be back on Thursday if it was possible due to work and was able to and by time I got there new car was all cleaned and gas up already for me. Great experience glad I went there and not rock Chevrolet in grays lake. They are real pushy and after they get u in a car they don't care about u. Thank you ray Chevrolet for great experience read more