Ray Roberts Realty and staff are responsive, reliable, and reasonable. We were with them for 3 years and unfortunately had to move due to space (we moved from a one bd). We had a few "emergencies" - getting locked out, the power going out (our panel is located in an area we can't access), and we had small plumbing issues. Every time we contacted Ray Roberts, they were responsive and had someone respond to fix the issue within a reasonable time. Rents and terms are also reasonable especially for the area. Their payment processing is online and we never had problems with that or any other administrative issues. read more

RR Realty made it easy to schedule maintenance requests via an online portal. Repairs were always made in a prompt, friendly, and thorough manner. Correspondences with RR personnel was always clear, kind, and conscientious. read more

Sadly this company builds their reputation with Owners and not tenants. If you look at their website, their 'PriNciple' is Owner pleasing. Their line of business Is satisfying the Owners we rent from. The tenants are treated poorly. If you have a complaint know that as a tenant you will be shut down. There is no regard for you as a tenant. I had the displeasure of speaking with one of the Roberts and he is unprofessional and a bigot to say the least. If you want a repair done, it will get fixed...remember they work for the Owners... if you have a concern as a tenant... good luck. Their clients are property owners but they do a lot of tenant interaction. My suggestion to them is to sign up for interpersonal skill classes. They will train you how to treat ALL people with respect. I rented from them 2 years. I saw the way they profiled tenants. They would look to replace the same type of tenant into the community I lived in. Ethically, they rank poorly. read more

where do i start? DO NOT RENT FROM RAY ROBERTS REALITY. if you are tempted too, just stroll into the office before so and have a chat with one of the rays of sunshine running the office.. i would rather be homeless than deal with them again. i had NOTHING but problems with these "ladies" (i use that term loosely)- the amount of information they omit is CRIMINAL.. they (not just the bitches in the office) will frequently "VERBALLY CONFIRM" things- GET EVERYTHING IN WRITING. not only do they omit info, but they will also bold face lie to get a nickel.. i lived at my apt for over 2 years, paid rent on time and had the cleanest unit in the building- NO CONTEST..i was charged for damages done prior to my move in, & when i asked for a copy of my inventory from my move in day they simply "couldn't find it". THERE IS NO WAY THEY LOST A COPY OF MY LEASE. i called in the middle of the month to let them know i would be moving out after the following month.. i talked to 2 office ladies and mark roberts himself. NONE OF THEM TOLD ME I HAD TO PUT IT IN WRITING SO I HAD TO PAY EXTRA DAYS.. i called the office to ask MARK- THE OWNER why he didn't tell me i had to put it in writing- his response- a dial tone. yes, he hung up on me. i called back immediately asking for him again and they told me he was gone and that "i should have read my lease, and not to expect a call back" security deposit laws/ protection have time frames for what can be deducted.. things considered "normal wear and tare" they cant charge you for.. for example, if you live at a rental for more than 2 years BY LAW, they CAN NOT charge you a painting fee- no matter how dirty the walls... I was told at my move out walkthrough by brett, brad, bran whatever that i needed to replace the blinds and toilet seat, so i did.. im 99% sure the nasty blinds that were yellow when i moved in would fall under "normal wear and tare".. and im sorry, but a TOILET SEAT? really? that should be replaced when tenants move out- regardless. i had receipts and photos but that wasn't enough. still got charged.. i guess the newer ones were what they wanted. you have been warned... read more

I have never experienced a landlord that was this greedy in my entire life. Throughout the two years that I lived in one of their properties we had nothing by trouble. I've never been late on a payment, and all the landlords I've ever had have told me that I'm a great tenant and are sad to see me go. But Ray Roberts feels the need to not behave like a normal business. Flat out lying to my face, charging me for pluming repairs, telling me that it doesn't matter if they verbally promised me something if I didn't get it in writing, and allowing people to steal from our house when they are doing walkthroughs. Now that we are moved out the problems are still happening. Even though we left the house SUPER clean and spotless they still found a way to take out $1300 of our deposit. Never-ever-ever rent from Ray Roberts Realty. Ever. read more

I have been living at my apartment for 71/2 years managed by Ray Robert's Realty. They have been nothing but respectful to me and my children. All of the workers have. Anytime we needed anything they were Very prompt to respond to resolve the issue. I'd definitely rent from them again.. Thanknylu!! read more

BEWARE SUCKERS! Ray Roberts Realty mismanaging proprty. They did not fix my backed up sink when it was overflowing onto the floor from use by the apartment next door. They stated that it was my problem even though the drain is shared by the apartment next door. This is outrageous! Not to mention in violation of the law. Irresponsible and careless management. Rent from them or hire them at your own peril. Some people are surprised by such harsh criticism coming from an owner who is hiring Roberts to work for him. But yes indeed I am an unfortunate owner in a building Roberts manages for my condo association. Abysmal arrogant service and attitude to boot from Ray Roberts. Convinced yet? STAY AWAY OR IT WILL COST YOU! All these people on Yelp are not wrong when they warn you! read more

All I know for a fact... is that your security deposit is a flat fee you will NOT get back. I lived in my apartment here for 11 years. Never a day late on rent. We were quiet, cleaned up the walkways when appropriate. We tried to be excellent tenants and neighbors. They upgraded units every single time a tenant vacated that apartment. SO WHY WOULD YOU TAKE MONEY FROM MY SECURITY DEPOSIT WHEN YOU"RE GOING TO UPGRADE IT ANYWAY? Its like I paid for the upgrades for the new tenant. They charged for cleaning of things that I know 100% were getting ripped out like carpet, paint, and kitchen cabinets. All of that crap was old as heck. Just shady. Also, I just bought a house.. Promise you my mortgage paperwork was close in length to the lease we signed for Ray Roberts. You suck Ray Roberts Realty. read more

I wish I could give no stars!!! The worst agency I met. I really wish I could post the list they charge me. They said they used 3 hours to clean balcony(super small balcony, only a few trash as normal!!), 2 hours to throw away my washing machine( only washing machine! seriously? I'm the first unit of the whole building!!!), at least 2 hours to clean kitchen(we only cooked 3-4 times, and I cleaned it as a totally new one when I leave!!) 1-3 hours to clean my refrigerator(!!! Only two vegetables in it!!!!) ... A short but pretty expensive list I lived there around 10 months, only me and my roommate, we didn't buy anything cause we wanna live soon after we live there like 1-2 months. We don't cook, don't have pets, seldom invite any friends to our house( 5-8 times includes boyfriends), we even not often at home, and this company only leave a little bit deposit (kind of nothing) to us at the end. Don't believe any promise from them. Even you double check, triple check, even you sign paper, even you have record/evidence to prove, it's useless! They insist it's your fault and yelling to you, even you just look at them, didn't say anything! read more

DO NOT RENT WITH THEM!!!! Literally the worst and most unprofessional business. It has been 2 times that I have scheduled a viewing for an apartment and they just cancel and say I can't apply anymore. Without ANY notice. I sent in my application and paid the fee, and THEN they decide to tell me I can't view it anymore. An absolute joke. Worst fucking business if you can even call it that. Not to mention everyone there is incompetent and has no idea what's going on. I doubt any of them have any knowledge in the leasing business. So unprofessional and idiotic. read more

Ray Roberts Realty is a good managment company. They are responsive to tenents maintenance requests and work to keep properties looking and working good. Recently after a power outage, we lost just power to the hot water tanks. Jasenka worked with the power company and others to trouble shoot and ensure we got power back. Greatly appreciate who taking our feedback and being responsive and ensuring it was taken care of promptly. Thank you Jasenka - Maintenance Team. read more

Our first problem (among MANY) was when we requested they fix the screen door to the patio about a week after moving in. The repair man came while we were out (we gave permission) but could not enter the apartment. They sent us angry phone calls and letters stating that we were violating our agreement by changing the locks. Changing the locks? We had just moved in! Their employee had the wrong key. Why would we even request a repair if we thought they couldn't get into our apartment? When we explained this to them, they were incredibly unsympathetic and rude. Later on we got charged $160 for a plumbing service (garbage disposal) a month AFTER they came out to fix it, and only after we put in our 30 days notice. You do the math on that one. They know no one wants to take a $160 charge to small claims court, especially when they're moving out. Sketchy. Sounds like the same problem Candice B. wrote about in her review. The final straw came during the walk-through when the guy who came to audit the place tried to put water damage from a leaking roof on us- as if we had somehow caused the damage from their old, crappy roof. Anyway, my husband and I did get some of our deposit back- after they took out over $300 for "cleaning service." Whatever. If you choose to rent from them, do so at your own risk. They're a middle-man group and do not actually own the buildings. Therefore, they will probably be unsympathetic to any of your requests or issues, and just claim to be following the owner's orders as they did with us. Additionally, the women (they seem to all be women) who work in the offices are HORRIBLE with customer service- woe to you if you call in with an issue. The rent may be reasonable, but you'll probably make up for that with all the ridiculous charges and fees. Never again. Good luck to you. read more

I DID READ ALL REVIEWS FOR THIS COMPANY BEFORE HAND PRIOR TO APPLYING WITH THEM! I REGRET MY EXPERIENCE 100%! This company uses people with no knowledge of the unit/apt/home being shown at Open House. Information given is minimal, and there is absolutely no professionalism provided by said person/staff. They don't even greet you, they just arrive to unlock doors and let you have a look of the place, can't tell you ANYTHING about the unit, electricity, gas, water, trash, parking...any basic or normal questions HAVE to be directed to the main office. Main office gives limited information as well...this should've have been my giant Red Flag, but I chose to give them a fair opportunity, an awful choice! I was critical in filling out the application. Personally came in to drop off app & credit fee for a unit: 4 hours later told unit was given to other applicant, despite my credit report not being processed at all. Saw another unit, not in good shape at all. They kept my Credit Fee for 2 weeks & refunded in Cashier's Check w/improper spelling of my name. Actual owner does present themselves to client in case of issues, crucially unprofessional. One lady felt entitled to inappropriately brush me off, (an attempt to be reductive) I did not allow such poor clientele service to arise, I stood my ground. I believe that the office staff does not appear to understand what that clients/people have rights. Attempting to not help/fix an issue their company caused is against policy/law for renters rights. I had to do a lot of the leg work myself to retrieve my own refund instead of receiving immediate resolve from company. Although, one young lady did attempt to help resolve the matter, but it was futile, not her fault though. It was a terrible experience, not making that mistake again. However, I'm incredibly glad that I did not have any further business with Ray Roberts Realty Inc.. Going forward I will be even more critical and heed other reviews/warning of business practices. read more

Stay clear of this company! My husband and I were so excited about a beautiful house they had available. The price seemed super fair as well. However, there are several red flags that made us run as far away from the as possible: 1. The employee showing us the house had no clue whatsoever and could not give us any information. 2. We paid $70 application fee. 3. An employee called us about 10 times after we submitted the application and demanded a ridiculous amount of information and documents from us. We went with it, because we really loved the house. 4. We were asked to bring a check in person to their office for the holding deposit (more than $2000). Their office is super sketchy, the employees that greeted us were extremely unfriendly and REFUSED to show us the deposit agreement we were supposed to sign. They demanded that we give them the check before they shared any documents we were supposed to sign. 5. You will not sign a rental agreement before you actually move into the unit. So you will not sign a lease until the move-in date. You cannot even see the lease until this day. This is a huge red flag! 6. They told us at the office that we could only rent for 6 or 9 months, not even 12. They had never mentioned that before. We should have checked the reviews before we put in any time and money into this ridiculous process. STAY CLEAR!!! They are only using the low rent price to lure people into submitting an application. read more

We greatly enjoyed our time with Ray Roberts. They were very responsive and always helpful.

This company is a rip off Most of the stuff on the contract is false. I lived there for 2 years before they installed the new wall heater but in the contract it stated that appliance was already replaced prior to me moving in read more

We have been staying in our apt for years and this company has never changed our carpet, matience hardly anything and of course as you read in the previous reviews which is true, their staffs are RUDE including Ray Robert himself. Your staff are the forefront of your company and treat working class people who is CONTRIBUTING to your business and that's what people deserve. Try to bring awareness to any issue and they want to come running a bill behind. Know your rights and BEWARE of this company. Also, Ray Roberts staffs, stop with the fake reviews the 3-4 sentences and overused word particular usage is giving it away. read more

We submit an application around 10 days ago to rent an office at Ray Roberts office location in Los Alamitos on Katella in between Chase and MacDonalds. We were called last Friday and told we were approved and to come down and pay the deposit and first months rent. FIRST RED FLAG: We were very surprised that a lease agreement was not prepared to be signed when they requested the money for their unit. This was the first time in 10 years of doing business that this occurred with a rental agency. SECOND RED FLAG: By the following Tuesday after hearing nothing from them we called and spoke with Erika and she told us the lease wasn't drafted yet and she was waiting on her supervisor to draft the lease. Which is odd because of the 3 lease agreements we have signed in 10 years everyone of them was a template they hand wrote our name, address of unit being rented, the cost for unit, and the terms in time for the lease. THIRD RED FLAG: Thursday had rolled around and still no response what so ever from anybody at Ray Roberts. I had to call for the update for the credit check. I had to call for the update for the lease. Now I had to call for a third time for the update on the lease again. This time Erika told me they were waiting for my check to clear although it had already cleared my bank (Southland Credit Union) on Monday. So it wasn't the "lease wasn't drafted" it was now my check hadn't cleared which was complete BS. FORTH AND FINAL RED FLAG: Erika transfers me to the "supervisor" Mark "Roberts" who out right tells me he has a pile of paper work and writing my lease isn't something he is concerned with or rushing to do even though he had collected payment a week ago. Mark then starts accusing me of giving him red flags because I had the audacity to expect some communication after giving them $1500. While on the phone he said repeatedly "Why do you want to move in so fast?, why do you want to move in so fast? why do you wan to move in so fast?" as though it was my son at Disneyland asking for cotton candy. When I explained we didn't want to move in at any speed we just wanted communication and a specific date as to when our lease would be ready as running a business is already difficult enough having to schedule a moving date makes things much more complicated. Then he goes on to ask what is going on in my life that I cant be patient? Be patient?! I gave you $1500 a week ago and you gave me a receipt from a book you buy at office depot. Not even a deposit agreement and he has the audacity to accuse me of giving off red flags because you didn't do your job properly? It was wildly disrespectful and after speaking to council it was clear that we could not move forward in doing business. I would absolutely not suggest anybody rent or buy from Ray Roberts or Mark "Roberts". In 10 years I have never once experienced such unprofessional behavior from a "supervisor" let alone the owner. Ultimately when you have representatives that are poorly trained it is generally a sign of bad leadership. When we spoke to Mark "Roberts" it was very clear this was the case. For a gentlemen of his age to run a business so irresponsibly its almost pointless to leave this review as it is certain there will be no changes implemented. read more

Awful management. Not willing to work with you at all. When moving out, I requested a move-out inspection, to which I was declined. Isn't that basic practice? I would like to know what will be taken from my security deposit. On top of this, office staff is condescending and blatantly rude. Talks down to tenants and is extremely disrespectful. Worst landlord/property management company I have ever dealt with. read more

Don't deal with this company! They were very rude to me when we tried to rent a place. Excellent credit etc scores but they always acted like They were doing me a favor. Very rude! Finally I pulled out of renting from them and ran. I have met several people who have horror stories about them. Some companies post fake reviews ...note some of their praise reviews read exactly the same .. like scripted. I was told they work to get bad reviews removed. read more

I wish I could give this company 0 stars. I applied for an apartment with my roommate and co-signer and got the confirmation that they received our applications and were processing, they said they'd give us a call in 3-5 days. They never called me back so I decided to give them a call 5 days later, after they had already ran our credit and took our application fees. Now suddenly the apartment is no longer available and they will NOT refund us the money. They are completely unprofessional and told me to look online for a new apartment, too bad none of them were in the area we are looking for or in our price range. Never would I ever refer anyone to them read more

Worst company ever....very very rude and I totally agree with the others that lived the nightmare of dealing with them....the customer service rating is basically 0 .... they are nice at first until you want repairs or start asking questions, for those that have good experiences good for you nevertheless it doesn't mean others experience are not legitimate, I know for a fact they are monsters, be aware of smiling faces.....good day read more

I was happy with the property management through Ray roberts realty. We needed our AC looked at and they responded quickly and sent people out. We never had any issues. read more

New to the rental market. I'm renting while I sell my home and Ray Roberts Realty has made the process of renting very easy. We moved on a holiday week and discovered a non-functioning kitchen faucet and non-functioning air conditioner. Temperatures were 115 inside the house! With 12 hours we had a repair person on site. Within 24 hours we had free standing units and a plan to replace. When the first repair person fell through they still got us a new unit within 1 week AND discounted our rent for our trouble. They also fixed the faucet within days and have been extremely quick on follow up. Very pleased so far with our experience. read more

Great maintenance staff! I've rented from them for 7+ years. I've never had any issues with them, we have a good tenant, landlord relationship. read more

Absolute worst realtor I've ever dealt with. DO NOT RECOMMEND!! We have a few college students and we're looking for a house and came across one of the properties managed by RRR. We spoke on the phone and it was made clear we had college students, none had any credit or previous renting history, and we were having one guarantor sign the lease which had excellent credit and more than enough income to support the lease. We each pay 30$ for our credit check and fill out the application and we get DENIED BECAUSE OF NO INCOME AND NO PREVIOUS RENTING EXPERIENCE. We carefully explained to them our situation before and they had us continue the process knowing our exact circumstance. Very unprofessional and shady place. read more

Horrible service the lady at the office placed me on hold half way me speaking to her in regards to making an appointment to vie an apartment. That is horrible service! Ill take my search elsewhere. read more

Extremely rude staff/management. When I asked to speak to management about the way I was being spoke to, I realized they are family members, which I think is great, but has proven to eliminate accountability in terms of customer service. They did not paint or replace the carpet before I moved in, and when a wet, moldy spot started appearing the first week I moved in, they told me it was too late, that "I already signed." Then after multiple months/phone calls/reviewing of my renter rights, they finally agreed to replace the carpet, but only one section. Some time later, one of the staff came to show another apartment, the prospective renters asked me how I liked it, I said I love it, just make sure you check the condition before you sign, and I got a phone call later that day from Mark (quite literally) screaming at me, illegally threatening eviction, telling me I was being unprofessional, which seemed ironic considering he was the one at work raising his voice to a tenant. I left a Yelp review at the time, and they saw my name and threatened me to take it down, again threatening eviction, so I did, I did not want to risk the living situation for my family. The old oven broke, and they replaced it with a used oven that didn't close all the way, and then replaced it with a third used oven that was leaking gas. I was harassed to clean up the trash left on my side yard that was left there by the owner who was flipping one of the units into an Air BnB, and was actually told "you didn't listen when we asked you to clean up the trash". This is only to name a few. I understand limiting expenses for homeowners, however, the treatment was hostile and extremely unprofessional. read more

There are no issues with the apartment however, the staff at Ray Roberts is extremely rude and difficult to conduct business with. They do not have any compassion for the tenants. I have encountered at least 4 issues with the secretary/receptionist or whatever you call the young lady that answers their phone. She is ignorant to housing laws/practices and even Ray Roberts policies. Suggestion: Train your employees on customer service ethics. read more

Worst place to rent from. They are so rude I talked to Angie in regards to a big hole they left open on my roof and she told me I had to wait till Monday the 14 when they left that hole open on the 9th. I told her I can't take a shower the shower from upstairs is leaking she said there's nothing I can do u gotta let it dry so they can cover it. She had the nerve to tell me that's my problem on where I take a shower..I also complained about the roaches and she said it was my fault I have roaches. I guess it's my fault the building is infected with roaches. People that work here are not professional at all. read more

WOW, this company is horrible. They are the leasing agent for a rental house I'm looking at. They "do the work for the owner" to find a tenant but will not manage the property itself. Every conversation I have with them is frustrating. They do not listen and give strange robotic responses that do not answer the question. They dont have answers to the simplest questions, like are there washer and dryer hook ups. They constantly tell me they have to check with the owner about every thing, which is fine, except they aren't conveying what I'm actually asking to the owner. this means multiple games of tin can telephone where they repeat back information that is completely off point. A simple question, like "does this thing work" shouldn't require multiple phone calls (and never got the answer). They are beyond unprofessional, rude AF, and no owner should ever use them. Eventually the 'owner' of RRR got in on the action and actually yelled at us. Wanted me to sign things saying i agree to all the terms of the lease without letting me look at the lease, no receipt for my deposit. WFT? read more

So far its been good dealing with them Today i spoke to (Ericka) she took my work order for a repair to a property they manage in santa ana She was very nice over the phone Sounded so sweet Great customer service very efficient And most important she did it in a timely manner They need to have more staff like ERIKA working there Once i move out we'll see how it goes With ray roberts realty This review is just for the great customer service experience i had today read more

I've lived in one of their complexes for almost 5 years. I have NEVER had a problem with them whatsoever. All of my maintenance requests have been taken care of almost immediately. (Seriously, they usually send someone out that same day). We have never had any problems at all. I am really surprised to read the reviews, because, unless their initial rental process has changed dramatically in five years, they were awesome to work with even in the beginning. Everything is well-maintained on our property as well. The people working in the office aren't the sharpest tools in the shed, but that's no big deal. Highly recommend this company. read more

I work for a garage & gate repair and installation company, and we had the pleasure of doing business with Becky T. from Ray Roberts Realty. They had a motorized gate at one of their properties that was in need of a new motor. Sometimes when we work with big management companies, it can be tough with all the back and forth and messaging between different people in charge of different things in regards to needing to get a job done, which sometimes prolongs it much longer than necessary. Becky was always the person I spoke to and she was always on the ball with sending us the right information in a timely manner. We got the job done for them within a couple of days - we are very happy with the professionalism and timeliness of Becky T. and her correspondence with us, and will not hesitate to work with Ray Roberts Realty in the future because of her helpful, friendly demeanor and high reliability. Thank you! read more

I called to express interest in a few properties. Krystal was extremely attentive and knowledgeable with all my questions. Thank you!

Angie Marquez is the employee in Ray Roberts Realty that has been in charge of taking care of problems that have come up after signing our rental agreement. This lady has been prompt and effective in making arrangements in order for those problems to be taken care off asap. This is the great experience that anyone in my position as a tenant would like to receive. I thank you Angie for treating these problems as if they were your own and would recommend your services to anyone interested in having you as a part of their team. read more

After Roberts Reality took over the management of our apartment complex the place fell into disrepair. The first warning sign was when they took over, the first thing they did was come to the property and put up a rather large Ray Roberts Reality sign on the front of the building disregarding the cob webs on the lamps just adjacent to the sign. the sign itself is an eye sore. When they were contacted to fix certain things on the property they said the previous management should've done it and refused to do anything. Originally, the complex was quite nice. It is located in Los Alamitos, which is a nice city. The girls who work as receptionists at his office are unfit to work a speaker at a fast food restaurant. They answer the phone improperly and will leave a long pause until you begin to speak rather then asking you if "they can help you?" They seemed indifferent to my concerns and they convey the feeling that they are doing you a favor by speaking with you. To keep this short I will offer some sound advice and suggest you stay away from this company. I was thankful to have found this on yelp as to give warning to those who may read this review. Beware of the positive reviews for this place as they are pretty clearly written by the company. Cheers read more

Ray Roberts Realty does not believe in customer service. Spoke with Mark regarding water damaged to our apartment and all the dust due to construction. He was very rude and obnoxious. Kept telling me that it's not they're fault and they are too nice because they are going above and beyond to compensate us. When I told him we have a 5 month old baby and my 10 year old daughter has asthma. Mark didn't want to hear it. He kept running his mouth and called us liars. Then he went on and said, if you don't like it then you can move out. That's his answer to our problem. By telling us to move out and calling me and the other tenants liars... Stay classy Mark!! FAIL!!!!! read more

I called in for a maintenance issue and I appreciate that the maintenance department is attentive and they follow up frequently to see if the plumber came to my apartment. read more

I found an adorable place on Iris Ave in CDM, but then I got cold feet once I realized that management has no apparent concept of customer service. I called to ask the dimensions of the rooms. They abruptly said, "I don't know." I offered to give them my number so they could call back when they found out. They said, "You can measure it yourself when you do a walk-through." I explained that I did not want to do a walk through bc my roommate had already done a walk-through and filmed it for me, and I did not live nearby. I asked if the person who would normally have taken me on the walk through could measure the room for me to save us both some time. They said, "He doesn't have a tape measure, but we might be more helpful after you apply for the place." And I'm just thinking to myself, you had one chance to make a good first impression and sell this place to me, but it's like you were trying to fail. If this isn't a red flag for my future relationship with management, IDK what is. (BTW, I did apply for the place against my better judgment. My application was approved, but they were not any more helpful.) read more