Our garage door worked just fine. Called tech support to get help connecting through Bluetooth. After an hour on the phone with multiple agents our garage door and remote no longer work. They were rude and derogatory. Now we have to go buy a new garage door and have it installed. As retired disabled Navy veterans I am so disappointed in them!!! read more

Mice were entering the garage, coming in from the cold! PROBLEM SOLVED! The technician was great- prompt, polite, efficient and fixed both garage doors. The price was fair. read more

Thorough and knowledgeable in installation of garage door opener. Installed a partial rubber seal to keep cold, snow and mice out of garage

Needed a new garage door and have been impressed with Raynor. They've been responsive, knowledgeable and very easy to work with. Our current Raynor setup has held up great for years, so we feel good continuing with them. Solid local business. read more

Great start with these guys. Good product, solid installation. However, when we had damage to the bottom panel of our $8K fancy door after less than a year (our fault), we were told we needed to replace 3 panels or the whole door to make it match. The price to buy the panel ourselves was more costly than us purchasing it from them and having them do the repair - which they noted might not match. Giant red flag. They also blocked 2 other companies we contacted for repair from being able to buy the repair parts (quoted full door price). Our fault on the damage, but was bummed that we got nowhere with their customer service regarding repair. They're in the door manufacturing business, not the distribution/installation business. We found a local guy to fix our door as best he could ($250 bucks). We'll never use them again. read more

Raynor employees installed a new garage door today at my residence 5600 Lincoln Ave. Morton Grove at Lotus Condos. I had a 1pm appointment. Found I could not exit the garage due to replacement of the door. Couldn't exit other door due to low clearance of the water pipes. Workers said they would be done within 30 to 45 min. I rescheduled my appointment to 3:30. At 3pm discovered work was still not completed as promised. I asked if they could move ladders and truck to let me exit. I expressed my anger since I re-scheduled once already. This prompted the response: "Now I'll really move slowly." They be--grudgingly complied. I was late for my appointment and barely made my deadline. I was upset, but professional courtesy was sorely lacking. read more

Working with Raynor has been a wonderful experience. They provide top quality service and product, attention to detail, and they are most responsive to any call or email. They are a family owned company that takes pride in their work, and they care! I highly recommend Raynor. read more

We hired Raynor Door Company to make the custom wooden doors for our new 3 car garage. One double door and one single (see photos attached). The quality and craftsmanship is unmatched, they are truly beautiful. Easy, one day installation. We had an issue with one door about a year after install and they immediately came out and serviced. Very happy with Raynor and would highly recommend them. read more

Raynor Door Company - Garage Door Services Near Me - Northfield, Illinois

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Called and was told that to fix the spring on my garage door that it is a flat labor rate and I would just pay for the cost of the springs-which started at $600 for a pair for the smallest size. I decided to call around and thankfully looked online to see that there are no springs that cost that much for a pair and I was lied to about how much they cost.. Did not appreciate getting the runaround and dishonest pricing. read more

Texts from my neighbors: "Beautiful garage doors!" I whole-heartedly agree! I am very pleased with my dealings with Raynor. Being a real estate professional and attorney, I am highly detailed and make decisions based on analyzing all of the information and comparing estimates and quality from other contractors. It took me a few months to come to the decision to choose Raynor and choose the doors I chose, and Daniel and Brian were very patient with me and educated me throughout the entire process. The doors I chose were high quality with a life-time surface rust warranty (versus rust-through warranty of the other competitors), wood tone color that no owners have reported as fading, and a life-time warranty on the springs. (It should be mentioned that after the initial labor warranty period expires, I will need to pay for the labor for any materials warranty claims, and I will report on the fairness of those costs and the actual services in a follow-up review if and when that time comes). Additionally, the installers (Jeff and Devein - sp?) were on time and left me with the beautiful garage doors my neighbors are complimenting although I have some water coming into my garage in one area near to the doors. I reported the water issue a couple of days ago and Raynor is already scheduled tomorrow to make the weather seal or any other fixes. These are just some of the reasons we chose Raynor over competitors: the quality and beauty of their doors, their warranties, their patience and attention to the customer, and the responsiveness and skills of the employees. Final footnote: We did not buy our garage door lifts from Raynor as ours are still in great working order. I was surprised to read some of the poor reviews but it appears they are more re: lift masters and repairs. I hope to use Raynor for all of my garage door needs and I hope that they prove the reviews wrong if/when I may need repairs and/or new lifts. read more

Raynor Door Company - My new beautiful garage doors - Recessed colonial grooved auburn woodtone with plastic magnetic hardware purchased from Amazon - Garage Door Services Near Me - Northfield, Illinois

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My garage door fell, destroying the track. I have used Raynor Northfield before and was very happy with the service. This time it was even better! Wayne came out in less than 2 hours. I thought I would need a whole new door and track. But Wayne fixed it all in about an hour. It even works better than it did before it broke. The price was much lower than expected as well. The guy on the phone was very friendly as well. My family has used Raynor Northfield for over 40 years and now I am the second generation to enjoy their service. Thank You Wayne! read more

You lost me as a customer over a Liftmaster belt that you said they didn't make and have to buy a whole new Liftmaster system for $700. I called them. Their response was if find one we will give a call. Not gonna happen. I found out I could get the belt from Liftmaster for free and hired garage door corporation in Skokie to install for $105. Liftmaster products have lifetime warranty people. Watch out for Raynor they tried to pull a quick one on us. read more

I've been using Raynor for over 12 years. Always been satisfied, except in the last few weeks. I've been trying to get someone from their parts/tech division to speak to over the phone to help me with a password problem on my outside panel. I've left several voice messages and have also spoken to the receptionist a few times. I was always promised that someone would call me back, but no one has. Not once. This has been going on now for more than three weeks. This morning I called asking to speak to the service manager so I could complain. I was told she wasn't available, so my name and number were taken, but (so far) no one has called me back. This is very unprofessional service. If they were busy (for three weeks?!?), someone should have at least called me back to tell me that. Very disappointing. read more

A few weeks ago, we found that our garage door opens right after closing, so we called Raynor for a fix as they installed the garage door and operator back in 2020. The technician spent 2 hours identifying that the issue was a damaged sensor wire, the issue was solved by installing a new pair of sensor and costs us $300. Now after just a few weeks, the SAME issue happens again, in addition, the door opens too high and hit the stopper bolt. Yes, we tried setting the travel limit, and it didn't work. This has been a frustrating experience, and we are surprised by Raynor's incompetence. read more

I contacted them about buying parts. I am a severe stroke survivor. They thought it was funny the way I speak. Why would anybody patronize a company like this, who laugh at the disabled people When they cannot speak properly due to the disability. Real high class company!!!!! He commented on my volume, thats how I speak clearly!!!! Thats protect by ada, I can't help that. Wanna borrow my stroke to try it out read more

Service technician wasn't able to keep his appointment time and kept calling to push back arrival time for one reason or another. Once arrival he informed us that that he could not do any work on our garage because it was outdated. He told us that he would have to find out what could be done when going back to the office to see what options were available. No return phone call!! read more

We have been using Raynor Door Company for years. They installed our garage doors many years ago and have been servicing them ever since. First let me say that I love the style of our doors. Of course I did pick them out. That said, Raynor worked with me so we could get the just the look we were hoping for. Since then the service issues we've had are with the openers. They are always super responsive to our service calls and even try to give us suggestions to try to correct the problem ourselves before they come out. When they do have to service the doors the service people are always well trained, courteous and knowledgeable. read more

I installed a Raynor Garage door and could not be happier. I installed this over 7 years ago and it still looks brand new. Well insulated, quiet, the frosted windows light up the garage during the day and MyQ app is awesome. I replaced the original Raynor door that was 40 years old. My only regret is I wish I wish I made the investment earlier. read more

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Good service, fast response, on time, knowledgeable tech. They service the multiple garages at my work. Went to them when I needed maintenance on my garage and also a new remote. The tech came, told me the good and bad, my motor still had life but was just a little slow, loud and old. He tuned it up, greased all the belts, chains and hinges and programed a new remote for me. Even did my car too! Garage hums quiet now and no more squeaky crooked door. Should have done this sooner. Referred them to a friend when their motor died. They serviced him that night, and put in an new opener much smoother and quieter than mine. Highly recommend! read more

We went to Raynor for our new construction project because of their reputation for quality. The door itself might be ok, but the communication and service has been horrible. We signed off on initial drawings, understanding that the installer would ensure a good fit. The installer came out and checked the site multiple timed as the building progressed, indicating that everything was fine and that no revisions were needed. The day before the actual installation though, we were told we need to cut our foundation to accommodate the door. Had we known this when the cement contractor was working for us, we would've taken care of it. Instead Raynor insisted it was our responsibility and we were out $200 for the tool we needed to rent. When they installed the door, we discovered that they made it too big for our opening. The weatherstripping, once in place, would rub against the top window. The reveal at the top now looks crowded and if the weather stripping were in place, it would damage the garage window over time. Their proposed solution was to suggest an inferior weatherstripping mounted on the doors interior to jury rig the problem. Since then, we haven't had a solution... I am very disappointed. Update: Raynor did eventually credit us for the $200 footing expense, but nothing was done to remediate the door size. We ended up settling for the weather stripping on the inside as we had no choice. Hopefully there won't be long term consequences.... read more

Twice our garage broke on a weekend. Both times Raynor showed up and solved our problem. The first time it was a $400 service call for a Sunday (seemed high) but our cars were trapped and I had to leave very early on Monday. In any case, the guy showed up, was very professional and repaired the garage. Recently, we had another issue. Of course it was on a Saturday. They charged less than the $400 (I think because we already had paid that before), but they showed up on time and again, solved the problem. They may be expensive, but they really understand customer service! I would use these guys every time!!! read more

Raynor fixed a garage door that would not open and where the garage door itself was the only point of entry. After getting it opened, we decided to replace the 20-year-old door lift mechanism with a new unit, complete with keypad. Our tech, Richard, was polite, knowledgeable, and informational, and unfortunately had to work in less than optimum conditions as the garage was a small, poorly lit space. He did his job well and efficiently. Scheduling an appointment was a breeze and the office staff were polite and efficient as well. All around good experience. read more

My springs broke on my door. They were able to come out the same day. The technician was very polite and knowledgeable. He explained the problem and exactly what he would be doing. He was quick and answered all the questions we had. He was very professional. Very happy with their service!! read more

I am very disappointed in the office staff. Customer service is lacking there. Technicians are very handy, not much communication from them, they just show up and do the job. We were sold a new opener and and a new eye and have had problems with them since they were installed. We are a Senior Community so it causes undue stress on my Residents and when I call the office. I received resistance to offer services. Payment was held until doors were operational. Finally they worked for 3 weeks straight so payment was sent. Door quit working and called and they said they call us back but said because we have a past due invoices not sure when. Ps. payment has been sent 8/27. read more

Uh-oh. Side cable on our garage door snapped. Door wouldn't open or close and was pretty crooked. I called Raynor midday on Tuesday and scheduled an appointment for the next day. Representative on the phone explained it would be about $140 for the service call and then probably another $20 worth of cable to repair. On Wednesday, Ryan the technician called to say he was running ahead of schedule and could fit me in earlier than estimated. Great! He also called when he arrived. Ryan was helpful and courteous. He replaced the cable on both sides and lubed and conditioned all the parts. The best part was that the final price-- $163-- matched what Raynor had told me over the phone the day before. So happy to have a working garage door again. I would definitely recommend this company if you're in the same boat. read more

Please buy elsewhere! When they installed our $4,300 garage door this past summer, the 3 panels were different shades of brown. I called salesperson who insisted that installation be completed & said panels will match when washed. They did not match. Then they said it must be shade of the sun and the shadows. Was not! We sent photos. Then we were told Haas mfr. will do nothing as this has never happened before. Thank God I had not paid final paymt. which was half of total, so I had some recourse & got it replaced weeks later. Otherwise they would not have done anything about it & it looked awful. A month ago, door came off of track with a huge bang & damaged rail and pushed inside lower panel inward and buckled it. They insist that we hit the door! We absolutely did not!! They came out to inspect and said installation was perfect and THIS DOOR WAS HIT! I replied check my car for any damage & I would have had to scrape my car if I hit the garage door immediately next to the track. If we had done this damage, we would have owned up to it, we are not liars! Today I received a call declining all warranty. Unbelievable, but did not expect anything else, considering that the only reason they replaced mismatched panels is because I said I would not pay the rest and use the money to have panels painted to match instead. Go to another dealer & do not buy a Haas garage door. Both have no idea what customer service means. read more

This company is a joke. I originally found them via Houzz and wanted them to come out for a quote. The sales guy never showed up because "he forgot to put the appointment in his schedule" so I gave him another chance and rebooked but he didn't show up the second time neither. This time because apparently Glen Ellyn is too far to conduct business for him. I called the company and expressed my disappointment but didn't get much except simple sorry. I wasted 3 weeks, could have had an order elsewhere by now. read more

Excellent. My garage door went out of whack on a Sunday afternoon. Called the emergency service. Was contacted within 15 min. The repairman " Fred" was at my house within an hour. Very knowledgeable and had the needed parts with him. Door was functional within 2 hours of my request for service. Highly recommend. read more

This company is awful. Do NOT do business with them if you want to avoid headaches. Our garage door was supposed to be ready weeks ago. We keep calling them to get a status, any kind of status. They never return phone calls. If we weren't so far into the process, I would cancel the order and start over with someone new. The worst customer service I've ever experienced! read more

Outstanding Service!!. I called on Thursday--couldn't open my 20 year old automatic garage door. Today is Friday, less than 24 hours later!! They came out with all the right parts and fixed it within 2 hours for an exceptionally excellent and reasonable price. In today's service oriented world, I consider this an incredible response and "quick fix" to a difficult problem. read more

Rearranged my work schedule to accommodate an estimate for a new garage door. First appointment cancelled by Raynor. Second appointment, no show! Proceed on using Raynor with caution. read more

Our garage door developed the nasty habit of going up on its own. We contacted Raynor Door with whom we've done business for about 20 years. The tech was booked that day, but came out the next day, as promised, and determined that most likely when we were pairing the garage door opener to our new car, a nearby opener was being used and our opener picked up that code. He de-programmed and re-programmed everything and fixed our problem. We have found the employees to be polite, knowledgeable , and dependable. We definitely recommend this company for garage door opener concerns. read more

Bought new garage door from Raynor and had them install along with a new opener. Trace did a great job and both the garage door and opener work perfect. Very happy with our purchase and service. read more

I don't know how Raynor stays in business. It took them 3 months to get me a quote, which was outrageously priced so I asked for a revision using less expensive materials and they never got it to me. I called and emailed probably 6 times and they kept saying they would get it to me and they never did. I left a message for the CEO, who then had a different salesman contact me. That salesman swore up and down that he would take care of it and get me a quote that week but two calls and two months later I still have not received one. read more

My garage door was in need of replacement. I went to all the big box stores and was not impressed. So I was now searching for a company that had a good reputation. I found Raynor Door Company and bought my new garage door from them. Raynor Door did such an excellent job I am writing this review and recommending them with 5 stars. If I highly recommend Raynor Door. Excellent job well done! read more

Do not buy anything from this company. In the 6 weeks I've owned my new opener, it's malfunctioned 5 times. Their 24 hour service that they advertise is non-existent. None of my calls have been returned. They also hid my other review because it was not positive. read more

Called Raynor twice to fix an issue with my garage door. First time, they were hesitant to replace the operator since it appeared to be okay after adjusting the limits, which I appreciated their concern to save me $. After a few days, the garage went back to it's original issue and called Raynor again to replace the operator. The service guy was extremely friendly and hard-working. They didn't charge a service call the 2nd time and went above and beyond to adjust a couple more issues with the door the service guy noticed. You will be pleased if you contact them for your garage problems. read more

They've always been prompt and courteous. The tech most recently saved us money because it was a simple fix that we could do ourselves. That was awesome because-- what do I know about garage do read more

Door was busted, sounded like a stripped gear. Called Raynor, they were here in under 30 minutes and without even looking said he thought it was a stripped gear train. All within the service call charge it was fixed (part was extra), PLUS he programmed the integrated remote in my car that I have never been able to get to work. Superb. read more

Second chargeback on them. Customer service is a joke - technicians / installers are great, but when something goes wrong you'd think the customer works for them. I live in the same town and this dealership and will NEVER buy anything from them again - and I'll maker sure my contractor and friends know just how bad they are to deal with. read more