5 stars I brought my…read more2016 BMW 335i GT to C&D after BMW diagnosed a cooling fan issue but couldn't fully identify the cause. Charlie and the team took the time to properly troubleshoot it and found the actual issue was wiring/harness related. They also helped coordinate the tow, repaired the problem, replaced the needed components, and tested everything afterward with no current or pending codes. Straightforward communication, fair pricing, and better diagnosis than the dealer. I'll definitely use them again.

do not go to this shop if your a single female! they will take advantage of you, (I wish I read…read morethe reviews before taking my car to this shop!!!) back in december i called c & d because they have a tow truck and i thought it was convenient at the time! i spoke to tony and charly since day one and i specifically mentioned to both of them that me & my husband were gonna pay out of pocket because our insurance didnt cover for vandalism according to geico it was only gonna be $2000 estimate repair! mind you they took 2 months to give a quote because supposedly they were waiting for the insurance'! but i told them it was going to be cash! (our insurance estimate was $2000) after two long months of waiting-c & d sent us an estimate for $14,000 + on a car that brand new costed me $16,000!!! they included paint job etc etc which i didnt need! they up their prices because they were involving the insurance! even though i told them it was going to be cash and out of pocket and not involving the insurance!! then we spoke to charly and tony and told charly we didnt need a paint job he lowered the estimate to $8000+ for only 4 tires, front window! side windows, one front headlight and one side mirror! thats all i need! $8000 for this????? such rip off!!! we tried taking out our car from this shop but they were trying to carge us $2,500+ for storage fees, even thou they were the ones that took months to give us the estimate!! so just be aware and do not go alone if your a female! they will rip you off!!

If you need an Honest opinion Honest quote About Service is the go to…read more I have had a number of services over the years and always provided with excellent service. They value long time customers and always give recommendations when needed but not pushy. Oil change/ alignment/ tire rotation and more. They have been in Escondido for a very long time. Through the transition of ownership they still offer quality service at a fair price. Honesty can be found here

Growing up in Escondido I have known of About Service for years and for the first time ever I…read morefinally took my car in to get serviced here. I called and talked to Mark on the phone who was so kind and easy to talk to and was able to get me in the next morning for a few things I needed. I feel like when you think about going in to get anything done with your car you never think of the quality of service and sincere care that the workers provide but that is what this spot is all about. They truly are the kindest people who you can tell care about you and your car and not trying to screw you over. I got my car back later that day running better than ever. I will 100% be coming back here next time I need anything serviced!

I've been here a total of 3 times over 10 years., nothing has changed. Jaun is a trash…read more Don't give them your business.. I would give this business zero stars if I could. Dealing with them was an absolute nightmare, the staff was openly hostile and treated basic questions like a personal insult. Worse than the appalling attitude is the blatant dishonesty

I have been to this place more than once and tried to get my car repaired... Only to be turned away…read morebecause the owner is not on site... I'm not sure if this place actually does auto repair or not but I would highly recommend that you stay away from this place. The lady work in the front office could care less about your issues but really focuses very well on her phone... A complete joke

I had the best experience taking my 2014 Ford Edge to get a big repair…read more Very friendly and knowledgeable staff. I was so happy with their service. It was fast and a great price. Dealership wanted 3 times more than what Alternative Automotive charged me. I would recommend them to any person that needs their car worked on. Awesome place!!

I received excellent service. The mechanics were very knowledgeable. The repairs were completed in…read morea timely manner at a reasonable price.

I cannot recommend this shop enough. Both my husband and I now bring our cars to Mastertech and…read morewon't be looking back. They are incredibly helpful, knowledgeable, and transparent. I originally came in for a VW-specific repair but also asked them to look at a couple of items my dealership had deemed "necessary," including a complete brake job based on specific measurements. Not only did the team complete the needed repair quickly (even with having to order a part), but they also ran a thorough diagnostic, took precise measurements, performed in-depth inspections, and test drove the vehicle. They clearly outlined what actually needed attention and, most importantly, identified that a major repair the dealership was pushing was absolutely not necessary at this time. That alone saved me a significant amount of money. They were honest, detailed, never pushed unnecessary services, and consistently put their customers first. They also handled work specific to my VW that not every shop is equipped to do. The owner and his team carry a level of expertise and knowledge that you rarely come across. On top of that, they completed everything quickly despite the amount of work I was having done. It's rare to find an auto shop that makes you feel taken care of rather than taken advantage of. We will definitely continue to come back and encourage you to as well!

I so badly wanted to give this shop a 5 star review and make them our go to shop for our 5 vehicles…read moreas well as referring to other families and friends, but unfortunately I am unable to in good conscious. I was pleased by their location. It was the most convenient of all in my area. The 2 stars I'm submitting is solely based on the 2 pluses I personally encountered. The initial contact I had with the shop via telephone was with an actual person whom answered the call; it wasn't an automated recording, making the customer feel the shop offers a more personalized service. The owner's involvement and attempt to make things right after lack of communication and untruths holds the value of the second Star. I scheduled my appointment with Bob for 830 am the following morning. I arrived on time and communicated the maintenance services I was hoping the shop could and would perform. Bob and I discussed the services and he provided me with an estimate focusing primarily (75%) on labor with an understanding there would be additional charges for parts that would be communicated later. I was not aware the cost of parts would NOT be presented to me until I picked up my truck and I was presented the final bill for the services performed on my truck. Bob told me at the time of drop off I would receive a phone call for the cost of parts (fluids) which I never did. The maintenance estimate for my truck was for 4 1/2 hours of labor. I left the shop at 9am after explaining I had to walk to and from my home (2 1/2 miles one way) for drop off and pick up and should any additional work or parts be necessary I would need to be called by 4 pm in order to arrive promptly by the time the shop closed to pick up my truck (5pm). Because I did not receive any calls by the agreed upon time of 4pm I started to walk to pick up my truck. While walking to the shop I received a phone call at 421 pm but due to the urgency to meet a timeframe and because I didn't recognize the phone number I did not stop to answer the call. I later learned it was Bob. When I arrived at the shop at 440 I was surprised to learn my truck was not ready for pick up. I was informed they weren't even halfway done with it ? Which meant only 2 of the 4 1/2 hours were completed. Bob told me he left a message that my truck was not completed and it would need to stay overnight, but in fact the message did not say that. Not that it matters at this point but his message only said he had some information about my truck and it was obvious they were going to hold it over til the following day. No mention of not being finished which could have meant because I was unreachable or because Bob thought I wouldn't make it to them on time they would hold it over. If my truck was not even halfway done by the time I arrived to pick it up at 440 I'm finding it hard to believe that no one knew before the voicemail Bob left for me at 421 that my truck would not be finished by closing. Basic math tells me otherwise. Leaving me with many unanswered questions that will never get answered. Perhaps I'm guilty of comparing "owners" "shop managers" "service writers" and "technicians" to my husband and son and I hold them accountable to similar work ethics. The buck stops with the business owner. To excuse yourself from the lack of communication and staff professionalism is wrong. Employees should be trained that every customer deserves the same time and treatment. My family and I appreciate the "discount" and the comp tire rotation. Unfortunately our final bill was still far more than discussed but will accept it as a learning experience and will demand prices for ALL parts And Labor be communicated by other shops prior to signing any agreement. Thank you Jason for offering a car rental but that wouldn't have done us any good if I needed to transport my husband in the 26 hours you had possession of my truck for 4 1/2 hours of labor. My truck isn't just a vehicle that can get me from point A to point B like any other vehicle. This truck is custom tailored for my husband's now disabilities and needs. It transports him, his motorized wheelchair and hoyer lift to and from places. I also appreciate the offer of a "ride" but that didn't make up for my time my energy and my trust and faith I lost in your shop. My hopes are to educate Any future customers They should definitely ask for a detailed cost estimate including labor AND all parts as to avoid any shock in any additional charges to their bill and hold the shop more accountable to communication. Lesson learned trust is earned and not given freely.

My check engine light came on, and when it didn't go off after a few days, I took my car to…read moreAutoZone to have the codes read. They identified the issue, but they didn't have the part. I created a project on Yelp to get repair quotes, and most shops quoted between $1,000 and $1,500. This shop gave me a quote, but then went a step further and told me it was a known Subaru issue that should be covered under an extended warranty. I contacted the dealership, and sure enough--they were right. The repair is fully covered. This shop could have easily taken my money, but instead they chose honesty. Although I didn't need them for this repair, they'll be the first place I call the next time I need work done. Not one of the other shops mentioned the warranty or that it was a known issue. These are exactly the kinds of local businesses we should be supporting. Thank you for saving me over $1,000--I truly appreciate your integrity!

Extremely crooked. They will clean you out and sell you parts and services you don't need…read more Avoid. Get a FIXD device and don't let them take advantage of you.

The staff here is very professional, knowledgeable and quick. Scotty and Noe in the office are very…read morepolite and friendly and you will feel home while you wait for your vehicle to be repaired. My abs light came on and my brakes went spongy. They tested everything conceivable that could be the root cause of this issue, ordered the parts and installed them quickly and best yet, they kept me up to date with everything they did. Very honest and no hidden fees. Everything is agreed upon before they begin the work and once they begin, it's over before you know it. This place is highly recommended!!

miracle workers, take it in for misfire on 2 cylinders, water in cylinders, exhaust gasses in the…read moreradiator coolant and over heating, confirmed by another mechanic that refused to work through the extended warranty company, the extended warranty covers power train only and i confirmed they will pay to do the gasket if needed, counter guy kept giving me a price to replace the had gasket at like $3k and the radiator has a small leak and that would need replaced as well, he said they have pictures but i never got them either by their web login thing or email, never saw it, radiator not covered under service warranty. the counter guy mentioned blue devil a couple times that it worked on his car, I just wanted the gasket done under the contract and i will pay for that radiator, $1900, they did the radiator and wow, the misfires are gone and the head gasket miraculously fixed itself, I just dont get how this could happen??? on 2 other notes from previous service work done here, Before Ralph sold the place I never had an issue, but since then my son took his 98 ranger in to find a vacuum leak, they said it was done, paid the bill, when he picked it up the ac vents didnt work, took it back and there was an entire foot of hose that was corroded and fell off, guess they didnt take a test spin. 2013 expedition transmission service, probably not a big deal but worth mentioning, they did a filter and fluid swap, it calls for Mercon lLV, they used type F fluid. Just lost all confidence in this place now. As of today misfires came back cylinder 2 and 3. Same 2 cylinders in question iriginally, Overheating badly. Water in oil. Guess the problem was not address/fixed properly by a radiator replacement, Less than 1000 miles after so-called repairs.

Tony! I had a Tacoma shutter / vibration coming in. Removing my 6" blocks and springing my up,…read morethe shutter was gone and I was stoked my sled was working properly. The axel wrap was gone, the drivetrain angle was set correct. Great guys. Go here is you want it done right.

YES! LOVE THEM! DISABLED FRIENDLY!! Mr. Tony and team are…read moreamazing! I cannot thank them enough for such amazing Customer Service and the phenomenal work they did to help fix my rear springs. They help to lift my wheelchair lift in the back to be much further off the ground. It was scrapping badly before. Now my miniVan sits higher, drives like a dream and the lift no longer scrapes. YOU GUYS ROCK!! From the bottom of my heart, THANK YOU!!