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    Re-Bath

    2.3 (36 reviews)
    Open 8:00 am - 7:00 pm
    Updated 1 month ago

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    Shower shelves gap

    Frankly, we paid $40k for this to be a low stress project done with quality products and installed with at least the level of care that I would have put into doing it myself. I feel cheated on every one of those points, and I am not amused. After 2 attempts the end result is still not the level of quality that we are paying for. If there were a way to go back and undo this decision I absolutely would. The fit and finish of everything is just terrible, despite Damion putting in a real effort. The materials are just crap and the end result is a mess. We contacted Rebath in February 2022, and after an in-home consultation agreed to pay $41,229 to have the shower, floor, toilet, and vanity replaced in 1 5x7 ft bathroom, and just the toilet and tub w/surround replaced in another. Our renovation began on April 4th and was scheduled to take 8 days, with the installer arriving between 8-10 every weekday morning. Despite some setbacks, the bathrooms were both "finished" on time, with the exception of the glass shower door. We were not informed beforehand that it needed to be custom ordered after install had begun, and would be ready in approximately 2-4 weeks. That being said, the "finished" product was so bad that after Rebath came to inspect our complaints, everything but the toilets and flooring needed to be ripped out and replaced. The labeled "First attempt" pictures show these issues, which were all found by us after the installer had finished and given us our house key back. Rebath was happy to try again to fix all of the major issues, including: Large cracks in the tub skirt (3" and 10"), there were more than 12 scratches in and along the tub edge, brown grout was used instead of gray for tile repairs, there was a small drill hole in the shower pan, the bottom edge of the shower surround (where it meets the pan) was cut freehand and left scalloped gaps along the edges, caulk/grout/wall texture were heavily smeared everywhere,and the caulk lines were extremely sloppy throughout. I felt it was important to show just how absolutely careless the first attempt was for the simple fact that, despite assuring us that that installer would not be back, they tried to schedule him for the second attempt anyway without telling us. I found this out by accident while messaging Vickie, about yet another bathroom issue,1 week before the second attempt was scheduled to start. They did this specifically because they could schedule less time for the project because he was already familiar with the bathrooms. After I explained that that was not acceptable, he was quickly replaced, but the start date was moved up 2 days to compensate. While the installers for the second attempt were very nice and the project was again completed on time, the end result is still marred by the use of cheap materials installed in a sloppily rushed way. Though the list of our final grievances, after the second attempt, is much shorter and the bathrooms are fully usable, the end result was not at all up to the standard of workmanship and quality that we were promised. Using Rebath was a major mistake and if I had the ability to go back I absolutely would not have chosen to trust Rebath.

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    4 months ago

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    11 months ago

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    7 months ago

    Non-stop sales calls even after blocking their number and advising I'm not interested.

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    7 years ago

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    9 years ago

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    12 years ago

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    Ask the Community - Re-Bath

    Review Highlights - Re-Bath

    Re-Bath did a FANTASTIC job starting with Bailey and Vicki in the office with scheduling every appointment with no snags & perfect paperwork, to sales reps.

    Mentioned in 7 reviews

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    Bed Bath & Beyond

    Bed Bath & Beyond

    (57 reviews)

    $$

    This is the worst return process I have ever experienced. I purchased four barstools online and I…read moreput one of them together so we could see how it looks in our home. My wife did not like it. When I called to make the return, I was told I had three options. One option was to pay for the four separate shipping labels I needed to get at a cost of $248.14. despite the total of all four barstools was $623. The second option was that I can make one return per month as a member and since I wasn't a member, I could only do that if I became a member. The person on the phone said it's free to make the return but I had to pay $19.95 Plus tax to become a member in order to make that "free shipment". And I could only get store credit . The third option was that I could go to any carrier I wanted and pay for them to ship it back. None of these options allowed me to take it to any store as I was told there are no longer any stores. That was false. I also had to disassemble the one barstool that I had assembled, and I needed to make sure they were all wrapped up and placed back in the box in the manner in which I received it! That alone is a very special talent. Given that this is Presidents' Day weekend, and I wanted to take advantage of the sales that we're going on, they could not expedite anything such that if I wanted to use the store credit to now purchase a different set of barstools, the timing of their process would not make that happen. And we noted that the same barstools we looked at went up $50 per barstool from the pricing. It was the other day. The return process was that once they received the boxes in hand, they would take up to five days to review and determine if everything was satisfactory and then if it was satisfactory, it would be another 24 to 48 hours to actually get any credit. Basically we would miss the window of the sale. On the phone I was told that if they could see that the item was scanned, they would give me the credit early so that I could use the Sale pricing but then in my follow up on the email after having shipped the items back that was reversed. This is absolutely the worst return experience I have ever experienced in all my years of purchases in store and online. ! If there was a way to give zero stars I would. These people are absolute crooks !

    Just stopped by to look for a Rowenta iron. They had 3…read morestyles, the one I wanted was there but it was on the shelf as new, but a return. No back stock. Keep looking.

    Re-Bath - contractors - Updated May 2026

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