I don't even know where to begin I stated service in May of 2016 and has been nothing but trouble, one mistake after another and excuse after excuse. I had Sparkletts water for over 10 years and never had one problem with them. I switched over to arrowhead which is ran by ready refresh because of the bottle tea options and it been a nightmare so we are going back to Sparkletts, because this morning when I called to see why I didn't get my delivery on Friday I was told that they are under staffed and it would be delivered today and now I just received a phone call saying the driver forgot the key so I will not be getting me water today it will be delivered tomorrow. Like I said excuse after excuse do yourself a favor and go with Sparkletts water. Arrowhead water aka Ready Refresh SUCKS!!!' read more

Horrible Company. Stay away. This is bad business. -Deliver twice the order I set up in my account and charge my credit card consequently. -Spent way too much time to get it fixed. -Delivery on the wrong day. -Unspecified charges on my credit card that I ended up cancelling to stop more charges..... read more

I have cancelled our service because of the horrible customer service the website that is not user friendly. They were supposed to pick up our water cooler since we cancelled service, but instead delivered ten 5-gallon water jugs. The hold time to speak to a live person is at least 30 minutes and when or if you finally get someone, they don't process the order correctly. Don't bother emailing, you won't get a response. Do NOT use this service! If I could give no stars, I would. read more

Ha! Be careful! When you cancel their service, they continue to deliver water and then bill you. The pleasant voice on the phone insists that the service is cancelled; then you receive MORE water! And of course they bill you AGAIN. The really disgusting thing is that my mother, who has the subscription to Ready Refresh, doesn't even live at that address anymore. What a crock! Scam City! Zero stars! read more

Against my advice to buy it at the grocery, my roommate ordered some distilled water three weeks ago, as my mother is coming to visit tomorrow, and she requires it for her breathing machine. It was due for delivery today, so I went against my schedule to wait here on the delivery. We have each called and been given different delivery times. Finally, the third time, they told us that they had both knocked on the door and called. The earliest they say they can make another attempt is Tuesday. Now, I have been sitting right near the door waiting. All day. I have not left this post. There has been no knock, and there have been no calls. Upon our request to just cancel, the Customer Service person said that the contract does not allow us to cancel. However, I am certain the contract also requires that they actually make a delivery. They will certainly insist that the contract allows them to keep the payment. So now, after already spending money on this fraudulent Company, I have to go to the grocery store and buy the distilled anyway, so my mother doesn't die on me before Arrowhead decides to keep the money and not deliver on Tuesday too. DO NOT -- I REPEAT -- DO NOT BUY FROM THIS COMPANY ! ! ! THE DELIVER COMPANY, AT LEAST, IS A SCAM ! ! ! read more

I would give them bo stars if I could .....their customer service is terrible. Everyone they make a mistake it becomes my problem. And this isn't a personal delivery.. this is for the hospital...the employees....this is the 4th time I'm having a delivery issue. I'm on hold with C's and it said 3 min wait....I've been waiting 15 min....so disappointed!!! read more

Do not sign up for this service. It is a total scam. They charged my credit card and never delivered the products. Even worse they sent me a text stating they were delivered. I'm not sure who they delivered them to but it was not to my home. Worse yet, there is no simple way to cancel the service And to date all of my messages on their app have been ignored. Worse Decision I ever made was to sign up for this service. I now have the headache of having to report them to my credit card as a dispute and eventually the authorities if they continue to bill me. Buyer beware!! read more

I have never been more dissatisfied with a company in my life. They have sent me 17 bottles in the last three months. Three of which are too heavy for me to life so i know I never ordered that. I'm so confused and angry why they keep sending me water when I DO NOT SCHEDULE DELIVERIES. this keeps happening to my mom also. It literally sneaks up on us every time and I told them do NOT charge me and pick up all the water and they said they would and when I called back again they said they can't. It's a scam. They're making so much money because they are scheduling random deliveries. It won't even let me turn off my autopay. I've never seen a company so awful ever and I have no idea where else to get my Poland spring because everything keeps connecting me back to ready refresh. This shouldn't make me frustrated enough to write a yelp review yet here I am. read more

I don't know what is happening with this company, but their service has completely went downhill. Their deliveries are NEVER on time, and they NEVER deliver the complete order. Their customer service indicates that they have no control over the water delivery, which makes absolutely no sense. The use outside delivery companies for delivery, therefore they are in control of the vendors that they use, the products that are provided, and the dates of delivery. They NEVER have any resolution to offer. THE WORST!! Unfortunately they same to have the corner on the market for some unknown reason, but we will be switching to Crystal Water moving forward since they do not use ReadyRefresh. read more

Don't do this! I cancelled my order on Dec 6, 2021 and still trying to get my account credited. No one ever answers the phone and it takes days to get a reply via email. I would give 0 stars if possible. This has been the biggest headache. read more

I spoke with a representative about putting my account on hold due to me moving and not knowing the address to where I was moving to yet. The representative never put my account on hold and now they the charged me for a service I haven't been using for 3 months. Such a scam company. I will never do business this company ever again!!! Wouldn't give them a star at all but it forcers you to do so!!! read more

This company is a scam! Terrible rude customer service! I cancelled my service today because the service at customer "support" is dismal and rude. If I could give them no stars I would! read more

What a waste of time and money with this company they are in business to rip hard working people of they're money , cheaters , always late with they're deliveries they keep lying to us , stop supporting this company as soon as they answer the phones I will ask for my last month money they took away from me with out delivering my water and then I will cancel the membership, bunch of non professional people starting with the CEO I assume the rest are a waste as well read more

Horrible policies!!! They dropped off water that I never ordered. Then when I told them to come pick them up they charged me not only for the water but for the pick up charge. I canceled the service and went with another water company. They charge my credit card every month so I have to call their customer service department to get it taken off. They still haven't picked up my water dispenser and my gallon jugs because they don't have a guy in my area to pick it up. In the meantime they're charging me rental fees. Now they're telling me I have to pay a $50 refurbishing fee for my water dispenser. I never signed anything regarding a refurbishing fee. She said it's not on the paperwork it's just their policy. Do not go with this company they are shysters!!!! I have had to call numerous times with this company Nestlé / Arrowhead to resolve many of their billing problems overcharging me and charging me for water I never received. The customer service representatives are generally very nice however they stick by their policies and be grudgingly give me credit when they not only should give me credit but apologize for the inconvenience of me having to call them every single month to straighten out THEIR issues!! read more

I was going to post about my experience with this company , poor service, non existent customer service, incorrect delivery, random charges without my prior authority. Then I saw all the one stars others had posted. Enough said . These guys are going to go out of business treating customers this way. Taking my business elsewhere since these guys just don't care!!! read more

Do not expect to get what you order from ReadyRefresh by Nestle. They can offer you no guarantees or assurances that what you ordered will be delivered even on reoccurring deliveries. In a step further, you are not even guaranteed your delivery day! It is solely up to your delivery driver for what you get and when you get it. If you speak to a rep about a delivery error, essentially what they say is that they replace it but "we don't know when." They have a zero (0) accountability policy. read more

They are the most unresponsive company they purposely make it hard to deal with them so you will just give up DO NOT use them you will end up being screwed read more

Two weeks ago canceled our contract with them due to moving out of state. They said they would be out the next week to pick up tge empties. They never came out so we had to call them again and they saud they would be out the next day. Overnight they changed their policy that we had not ordered enough for pick-up. Now they want 19 dollars to pick them up the empty bottles. The sad thing is we were a loyal customer for years read more

Never had a problem with our delivery. We get 6 five gallon bottles a month, right on time, every time. The delivery guy walks up 3 flights of stairs with all these bottles- but we don't live in LA- we live in the inland empire. Saves me time! Also, I get an email telling me when delivery is expected, and I can modify it if I want: add other products, teas, etc to the order. No problems so far, once my delivery date was changed due to a holiday, but that wasn't too bad. I will leave a holiday gift for my delivery guy or woman, because they work hard and provide good service to us. Sounds like all the problems are only in the LA and LA county areas, they do well in Riverside county. read more

9.18.2021, I don't recommend this delivery service. Last month delivery LATE by FOUR Days. This month FAILED TO DELIVER OUR WATER FOR OVER THREE WEEKS NOW. I sent Ready Refresh yesterday to cancel my service. I tried to call them on Monday morning 8:30 am. The automated phone service said, "Due to high call volume we're unable to receive your call!! In short, you will be happy with this company. Read the reviews..... We're not the only ones to have this experience. read more

Horrible horrible horrible!!!!!!! canceled my service after my water delivery was "canceled and re-scheduled" every single day for the entire month of February! Funny how when i called and complained no one even tried to make it right with me, not at all!!! And ironically enough they most definitely had someone available for the pick up of the machine and empty water jugs, that wasn't canceled for a month! its like they don't even care that they are loosing customers and don't even care to offer people anything to make them stay! very disappointed. Pick up guy was nice and said the company is going down once they sold to Nestle. SAD!!!!!! read more

If I could give Ready Refresh zero stars, I would! Terrible company. You will be on the phone holding for hours/days, maybe weeks. No one calls you back or emails you. They just want to take your money! Worst water delivery company! read more

Very bad Services! I am an old customer with ReadyFresh since 2016. I used to be use auto-pay, but from this year April I found my bill a lot of mistakes, and I spent a lot of time wishing to resolve the problem, however, ReadyFefresh bad services make me very disappointed. On 06/03/2016 10:25 AM, 08/08/2016 talked with your customer's service, I do not need your water dispenser but you did not come to pick up and charge my rent fee serval years. On 04/22,05/10, 05/22,07/13 2021, I called you regarding you did not send me the water but you still charge me the money, and I need correction, then I stopped the auto-pay, but you did not take care instead give me 2 times the late fee. Very bad service! Cheat my money!! The more funny thing is, I write a bad Serivice review on readyrefresh Website, the company always blocks my review. So bad experience! read more

0035708700 I never buy a machine from you guys and you guys haven't deliver any bottles to the shipping address. They said I got it a year ago? I never live in that house. I need clarification. I been calling and calling and nobody has an idea about my account. They say there is a something not right here. But nobody tell me what? They tell me I have an account in Lancaster. And they will let the billing department call me but nobody call. I have a machine which I bought in Costco and the only machine I have for years and the del read more

What a terrible company!! They don't have phones, they don't reply to emails, and most importantly they don't even deliver your water!! I have been waiting for a delivery for over 8 days now and each day they just go in and change the delivery date to the next day and never show up. Cant call them to get an answer as to what's going on! This is the worst customer service I have ever dealt with. Lets see how difficult its going to be to cancel them now. STAY AWAY FROM THESE GUYS! read more

If I could give zero stars, I would. This service is more of a disservice. I tried to change my address and when they finally got back to me nearly 2 weeks later, they delivered my order to an old address. Thought they corrected the problem but my address never changed 2 months later. This whole time I have been trying to cancel my account but have been unable to get in contact with them. Their customer service is 100% unreliable and prices are crazy. read more

ReadyRefresh has been a reliable delivery service for a year. The problem is now I am moving and want to cancel the account. There's no way to do it online. When I call, I get a recording that says they're too busy to answer and I can make account changes online. When I use the contact form to e-mail, they respond that I must call. So - the runaround means I can't cancel. Moreover, while I can re-schedule deliveries - they now intend to charge me $7.00 a month whether I take a delivery or not. So they intend to charge my card as long as they can get away with it and make it very difficult if not impossible for me to cancel the account. To be sure - whether their service is available in my new location or not - I am done with them. read more

Beware! I moved and I've been trying to cancel my service for over four months. You can't get through on the phone they don't answer your messages through their website. I have to keep canceling my delivery so that they don't deliver it. This company is horrible! read more

This review is for the South Florida Ready Fresh bottles water delivery service. I've been a customer for 3 years now and their deliveries are the most frustrating thing I've ever had to deal with! Sometimes they don't even show. Other times they come at 9:00 am and other times they come at 4 pm. So basically you wake up early for them and wait around all day until they decide to make their delivery. No consideration for their customers at all. Most normal deliveries are scheduled for a half day morning or afternoon but not Ready Fresh they make you sit around all day like an idiot! You can't even step out of the house for a minute because you know that's when they will finally show! read more

Too bad. I really like the water and the friendly delivery folks. But the customer service is horrible. I should have never signed up since the very first time I called the representative was discourteous. Changing back to Sparkletts! read more

I wish everyone would read these terrible review before starting doing business with Ready Refresh - they are the ABSOLUTE WORST. We had been a customer since 2017, over that past 4 years at least six times we scheduled a deliver and they just don't show - then it is on me, the customer to call, wait on hold for 35-45min each time to speak to a 'customer service' associate who can't ever tell you why your order was not delivered, only tell you that they can reschedule it for 2 or 3 days later (what's the point of scheduling a delivery if it's not going to show up when you need it?). This last time was the last straw, we placed a delivery order for this past Monday, 8/16/21 - it didn't show up - when I called, around 3pm, they said "the ticket is still showing open, it should be delivered" - so I have to wait until after 5pm to call back to let them know that it was officially not delivered - they tell me they'll reschedule for Wednesday (the earliest they can reschedule)... we get an email Wednesday morning saying our deliver is now coming Thursday... then Thursday morning we get an email our delivery is now coming Friday... we kept calling 'Customer Service' (should NOT be called that), and they have no answers, no accountability... nothing... totally useless - we finally cancelled our order. We just signed up with Instacart, placed an order for some 5 gallon water bottles - it was delivered within 1 hour this morning. Same price as ReadyRefresh - do yourself a favor and sign up for Instacart if you don't want the headache of dealing with a joke of a company like readyrefresh. read more

We decided to go with a promotion held at a membership club. Thinking that water delivery would save us from having to purchase large quantities of store size bottles. Initially the service was good then overnight like a light being turned off. Service went from bad to worse. Missed delivery dates, overcharged service fees, in some cases no payment for service until months later. Continued lies by representatives of the company. I would not advise anyone looking for reliable customer friendly service in get involved with this company. read more

Strongly suggest not using ReadyRefresh. They never listened to our instructions concerning when to leave deliveries (when we are open), and were generally difficult to work with. We rented a simple dispenser from them for $10/month, paying a total of $600 just for this over the 5 years we used them (I know--we should have switched long before, but it just didn't seem worth the trouble). I strongly suggest that you spend the ~$150 on a dispenser and don't rent. Then, to my dismay, a month after cancelling our service, we received an invoice with a $50 "dispenser reconditioning fee"! What?! Could not be more disappointed. read more

I just canceled our deliveries with this company. They do not deliver when they say, they do not bill when they say, but they have no problem adding a late fee before you are even late. If you try to call the company you get cut off and have to wait on hold again when you call back or if you do get to talk to someone no one has an answer to your questions, and are quick to blame someone else. Oh and if you try to make a change to your order by phone..... you get charged a fee! Are you kidding me!! They have a fee for everything. Don't use them if you want to keep your money. The water is not even very good, its by arrowhead incase you didn't already know that. I was made to transfer my service from a great water company to this one and I could not be more disappointed. I will find a way better water company who cares about their customers more then this one. read more

This has been the most disappointing membership ever. Firs toff I was not sampled Arrowhead water I was sampled a different water when I signed up. Then Arrowhead arrived. I did not even open the large dispenser cardboard box or any of the 5 gallon jugs. I emailed 4 times to cancel for pick up. No response. I called to cancel and after speaking to someone about canceling (25 min wait) she then said she would transfer me but instead after 5 minutes hung up. DO NOT SIGN UP FOR THIS SERVICE...THEY DO NOT LET YOU OUT. I am currently still on hold after being hung up on. But I suspect it will be over an hour as I am sure they have now put my number in their system to not answer. SCAM!!! read more

They tried to Bill me for last months delivery again. Even thought my check cleared the bank. They doubled billed me & doubled talked to me about billing since they took over company. Do not put them on any type of monthly credit card payment. Total crooks but you can't file complaint with BBB unless Nestle agrees with you. What a joke BBB is too! Trust no one these days. read more

NEVER AGAIN. Their customer service is non-existent. They don't deliver on your scheduled dates, nor within the giant time window that they give themselves, giving you no option to choose a narrower frame. On more than one occasion, I basically stayed home all day to wait for the driver, who never showed up and later made some bs excuse. When I made the mistake of giving him the bldg door code, I specifically asked him to please NOT leave the giant bottle at my doorstep, as it was too heavy for me to flip it on my own. This was the whole reason I started ordering water in the first place, so that I didn't have to carry it. He completely ignored my request and started leaving the bottles outside my door, time and again. Then, they made changes on my online account without my permission. They set my account on autopay and even added a note, as if it was written by me, asking for the water to be dropped at the doorstep!! Unbelievable! And forget trying to reach their customer service. They will do absolutely nothing for you. But the cherry on the icing was to see that they were now charging me for water I never ordered! They ignored my request to close the account and kept sending me statements for orders I never placed! As I was out of the country when this started to happen, I didn't deal with it right away, but certainly didn't pay for it. I tried getting a hold of Debra, who was 'assisting' me with this ordeal. Left her several voice messages, all of which were ignored. Upon my return to the country, I kept getting statements in the mail and by email. I even got a letter where Ready Refresh was threating me with a collection agency. Again, for orders I never placed!!! Ah, and they're also adding late fees to those orders! I contacted customer service and got an automated response that I would hear back from them within 2 business days. I never heard from them. I followed up a couple of times and received more automated responses. A month later, a Kim K. calls me, and after half an hour on the phone with this woman, she can't help either. Should I really have expected any different from Ready Refresh at this point? I asked for someone else and she said she's the top person and there's no one above her that talks to customers. Then tells me those are valid charges! I tell her about them messing with my account, setting it on autopay without my permission and adding notes there as if I had written them! She tells me those things are 'irrelevant' (she actually used this word) and that I still owe them the money. But... she would be happy to waive a couple of the late fees. So now I owed them $70 for water I never ordered. It's beyond messed up and there's no one there capable or willing to help. All around horrible, stressful and frustrating experience. How can a company charge you for something you never ordered, then add late fees to it when you don't pay and subsequently threaten you with a collection agency? At the end of the day, they robbed me of the $70. It's not worth stressing so much over it. They don't care. They want your money and will rip you off any way they can, all the while making sure you understand that they could care less about you as a customer or about the quality of the service they provide. They pretty much have a monopoly over water delivery in a lot of places, so why bother? It's unfair and preposterous but at the end of the day, I chose my sanity. Stay away. read more

Horrible service! Charged my credit card twice second month on the row. Customer service is NOT EXISTED AT ALL! Please read reviews first and stay away from them. read more

Customer service is literally ass. I can never get a hold of anyone and when I do, they're no help. I've been trying to cancel my subscription for months and I finally just got it canceled after numerous emails and calls and going through the chat system. And on top of that I apparently have 2 accounts, so 1 account I canceled and now the lady is telling me I have 2??? Why tf would I create 2 accounts?! I'm out of work and got charged for something no one I spoke to even tried to mention me having 2 accounts! Sickening people dude, save your money and go with anyone else but this company. read more

Wanted to dispute charges on their $50 "refurbishing fee" that I did not agree to. Then, I call and see it is $4.95 to speak to someone! They will be in a class action lawsuit, just wait. read more