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Tracy, CA

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Real Estate & Mortgage Store

5.0 (1 review)

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8 years ago

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Travis Credit Union - Flier advertising interest rates with OR CURRENT RESIDENT addressee!  Invited my patooti!

Travis Credit Union

(28 reviews)

I've been lucky enough to be helped by Razan at this branch, and she is by far the most helpful and…read moreknowledgeable representative I've dealt with. She gives great advice, explains everything clearly, and is incredibly efficient. I always feel confident that I'm going to be well taken care of when Razan is there

Today I tried to open a money market account with this branch and I can now understand why so many…read morepeople are having negative experiences with them. I saw someone at the office front - a younger man with glasses who although seemingly polite in his words clearly didn't trust or believe me. I had received an advertisement in the mail with an introductory interest of 4.5%, he asked if I had this on me and I responded that I did not. Nothing on the advertisement directed me to keep it and bring it into the branch. He then queried me about what the ad card stated and I gave him the details that I remembered. He said not everyone gets one of these and you have to be 'invited' to receive one! He then stated he had to have the correct code on the flier, but was able to look it up online after making a call and also confirm the details that I had earlier described. I provided a personal check drawn on a local financial institution and he stated he would have to place a hold on it for 7 business days with a tiered release of $225.00 immediately, and additional amount two business days later and then the remaining balance 7 business days or 11 calendar days later. When I got home from this transaction, I realized how uncomfortable I felt with him and how they ran their 'ship' -- there was NO attempt to shorten the holds even though I've sent checks out of state that have cleared in less than 4 business days. So much for being 'invited'! I decided to close ALL of my accounts there. When I returned, I was told I couldn't close the money market account until the check was returned because it had already been submitted through ACH. I immediately placed a stop payment on the check. And I could not close my other accounts until the next day because they placed another hold on another (government)check. My other financial institution knows me, trusts me, and attempts to provide some level of customer service by analyzing what's in front of them. Goodbye, Travis- Southampton, your interest rates were enticing, but your customer services suck enough for me to never want to return again. Oh, and when I went online to share my experience with them, they obviously muted any ability to share anything... I couldn't even type one letter in the box provided.

Real Estate & Mortgage Store - mortgagebrokers - Updated July 2026

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