Elizabeth is a highly professional and knowledgeable loan officer. She provided me with the best options for my auto loan and answered all of my questions clearly. I am incredibly satisfied with her service. If you need assistance ask for her. she also speaks Spanish. Thank you, Liz! read more

ending my membership with this credit union after receiving a new debit card in the mail with no warning, and after waiting 30 minutes on hold, being told I have 3 days to switch my payment details and that the card was replaced because of a new logo and a tap feature I didnt request. read more

Hi there, This is Joyce K., and I want to give a shoutout for Darian S. and Chris Z. who work at the Travis Credit Union on 2095 Diamond Blvd , Suite 115 Concord, CA 94520 They are patient, kind, have excellent customer service, and are fabulous people, who absolutely rock!! They rule at the Travis Credit Union fyi!! read more

Travis credit union on Diamond Blvd. I want to say thank you Darin for all your help. You took great care of me. Your patience with me is much appreciated. You made me feel like everything was going to be ok, and it was. Thanks Darin for all your help. Shelly yoakem read more

It depends on the time of day, the branch, the staff. Like anything once you find the right person they can help you with anything. When you get a good employee it's the best bank in the world, when you get someone collecting a check they are like all the rest. I do love their online banking and mobile app. read more

DO NOT DO BUSINESS HERE. BE AWARE They will discriminate against you during the lending process for your race/religion and other identifying factors that violate the Equal Opportunity Credit Act. They literally had me sign a contract, open a card issued the line of credit issued and even had the card showing up in my account. Then the loan person that had an issue with me personally decided to suspend my card and funding which is now negatively affecting my credit situation because of it. They treated me like a criminal after an approval...I have a 706 score and it was an instant approval with no income docs required...Then everything changed when 1 person got involved well after I was approved...PLEASE SAVE YOURSELF THE TROUBLE!! AND Nobody in their member service departments listen. read more

Both tellers at this location seemed bothered I came in and ruined their conversation time. No smile, no greeting, no nothing. Girl in the stripes , didnt have the decency to ask me how I'm doing, but definitely had an attitude to stare me down our entire interaction. Customer service during these hard times are much needed, and these 2 tellers offered 0. The only one who smiled was a Hispanic short lady who came from the back area, thank you for your pleasant smile. read more

Apparently, they have fixed the payment processing issue at Travis and they contacted me to advise me as such. Let's see how the process is working out moving forward now. I was disappointed in my experience the past couple weeks, but perhaps the issues have finally been resolved. read more

So, I've had my "other" Credit Union for 30+ years and have had too many debit card issues recently (4 issued recently via snail mail). Still waiting for the last one - over a month now. Well, with Travis CU you get one ON THE SPOT! WUUUUTTTTT??!!!! Never heard of such a thing! Wait?! Oh yes, we are in 2022! Way to go Travis CU! Not to mention I made the in-person appointment the day before (online) and went to the Veranda branch in Concord which is not that close to my house by hey remember the debit card thingy?! Yep, it's worth it!!! Online it says the appointment is 60 minutes, it total it was 32 minutes from start to finish. Christian Arellano, Sr. Financial Service Rep assisted me and he knows his stuff! Easy peezy! Debit card, iPhone app, working the same day and I am a VERY HAPPY CAMPER and out the door I go to live my life! Christian called me a few days later to follow-up and check if I needed anything. I mean, who does that anymore? THANK YOU, CHRISTIAN & Travis CU!! P.S. I had to call the 800# recently because I forgot my app password and the rep was amazing! Friendly, fast, and everything was fixed in a few seconds. I HIGHLY RECOMMEND!! read more

I have watched this credit union decline over the years. A while back, I was given a credit card for balance transfer, then they mistakenly charged me for the transfers. I had to speak with three different people to get this taken care of. The woman who 'sold' me on the card gave incorrect information to me and when I started getting interest on the 0 interest card, nobody cared and I was the stupid victim. Again this week, I had a automatic loan payment debit that comes through sometime between the 20th and 30th of the month and I never know when. I keep the payment in my savings to cover it. Then I had to pay an unexpected bill, borrow from that savings for 3 hours. I went in with the money to replace it and the electronic debit had hit the bank, was pending. I asked Karina if I made a deposit, would the debit be covered. SHE SAID yes for sure. I made the deposit and guess what. It didn't clear. I came in Saturday and she stated it will be paid , as she filed an oh so special report. I saw on MOnday that again it was not paid. Went back to the Veranda branch, spoke with the Manager. She said filed was closed on saturday morning with no help given. She said so sorry there's nothing I can do. That's it. I have had much better customer service 5 years ago. They would go out of their way until the customer was happy. They used to train the employees such that there were not a multitude of misinformation given. They know we are at their mercy and thus they dont seem to care. I am shopping around now for a new credit union. It is too bad as I have been a member for a very long time. I could go on about the people that used to work there and care for customers in way that was not adversarial. read more

Went into the bank to get an Auto loan finalized. I did not have an appointment and was in a time crunch of course. Was in the area for my daughters soccer tournament and stopped in the branch in between games, our time was very limited. Was helped by Stephen W. and couldn't be happier. Told him my time restraints and he went above and beyond to make sure I was out of there in time. He did a 45 minute job in 20 minutes and we were able to get to the game on time. Top notch customer service. Thank you Stephen read more

Travis Credit Union - Need help with a Loan, go see Stephen! - Banks & Credit Unions Near Me - Concord, California

worst branch I've ever been totally unprofessional totally unequipped to handle any customers

Just didn't work out for me. Tried it. gave it five stars a first. When it came to getting a loan, people didn't follow through or too many restrictions. Everyone was nice for the most part. But efficacy's importantly well. read more

Terrible . Can't make a payment . Have to wait hours to speak to someone . End up payo g 10$ "convenience fee" every month on my auto loan .

I tried calling. But after going through menu after menu after menu on the phone, I gave up. WAY too confusing and WAY too many menus. I guess they really don't want to talk to any one and have put up a phone system that is pretty successful at chasing people away. read more

Been with Travis for many years but never knew the kind of great service until last Friday. My Aunt who also banks with Travis got catch up in a scam. She was directed to withdrawal money, well she did but thanks to the employees they noticed she was very upset and ask her to sit down and see if they could help. Well they got the story from her put her money back in her account and calmed her down. She was able to come home and call me and I have been helping her since. I just want to THANK the employees for their kindness to help my Aunt. I have never had a problem with Travis and now I like them even more. THANK YOU THANK YOU THANK YOU for seeing a person in trouble and not just another customer Sincerely Robin read more

Just learned that a note was put on my account without my knowledge. Such a lack of care that I'm really shocked to have to post this. Over 40 years however it was my first venture as a business owner I was hoping for a much better experience. read more

I opened a small business account here and they were very nice. The process was easy and the person who opened out account was very funny. In fact, I find myself quoting her on a regular basis when I find myself in a similar situation. What is so funny? Well, when we are finishing, I say "So, now I'm a member of Travis Credit Union", her response, "No, you're business is". Long pause. Hahahahahaahah, I get it. I have no idea why I found that funny, but I still do. Thanks Travis CU. read more

There is an older male teller, about 30 or so, and he is very very very unapproachable and very very very awkward to get service from. He does not acknowledge you or greet you. He does not look friendly, always looks unamused and unhappy. He just looks at you waiting for what you need done at the bank. Does not even say good bye. It is as if he does not want to be at work. If you cannot provide customer service, why would you work in a place of business like this? When I go back, I will catch his name to update this review. Working in Concord, this is the closest bank to me; don't want to drive to Pleasant Hill. read more

Today I called Travis to get a simple question answered. Hang time on the phone was 11 minutes. When I finally got to talk with a Travis employee, they told me to "just drive into the branch". i have been a Travis member for many years. I've watched as their service slowly deteriorates... read more

I joined TCU in 2019. My experience with this Credit Union was so positive that I closed 5 Accounts with 3 major Banks. I have interacted with every single employee at the Concord (Viranda Shopping Center) at one time or another enough to rate this branch at 5 Stars. Friendly, knowledgeable, professional, personable, helpful, caring and trusting team of people. After 16 years with Wells Fargo and B of A, Travis has put them to shame in comparison to all aspects of Banking, Loans and any Bank services including their hours of operation...10 AM TO 6 PM 6 days a week. After hours Customer Service is equally efficient. Look them up and experience a higher level of Banking. read more

Walked in here to see if I could get an Auto loan with Travis CU and I met with Alex Gomez who deals with auto financing and more. He got me approved in less than 15- 20 minutes and I walked out with a Pre-Approval. Super friendly environment here and they answered all my questions about interest rate/ monthly payments/ and Gap. Will definitely recommend my friends to come see Alex for anything they need. read more

I came here brought everything that was needed, opening my account, I was told to come back the following week to finish it. I have been here for two hours waiting. The teller is confused, he had to call someone to finish my account process. I was told it wasn't going to take that long. I'm beyond frustrated... I am still here as I'm typing this read more

I went into Travis today very upset. I had a very time sensitive issue with my escrow and things were not going my way with the reps on the phone. Jaime was the one to help me in person and she was the most amazing person I have ever dealt with. She entered all my info quickly, was literally the sweetest thing and verified with her supervisors that my wire would go through today! And it did!! Jaime deserves a huge raise, a promotion and shoot a new car! The best most amazing customer experience I have ever had. Thank you so much Jaime!!! You are a saint! read more

For any business, the most valuable thing you can offer your customer is trust. Trusting that your lender is honest and knowledgeable. Mary is that and so much more. She guided us through the details of our loan and was professional, personable, and patient each step of the way. She let us know of the other offers they were offering currently, but she never pushed or rushed us into anything. Because of Mary, we're going to refinance our home through Travis. We're looking forward to a lesser house payment and, working with Mary again. read more

This Credit Union does not communicate. Just saying people are nice but they don't let you know until after the fact on things that effect your account. Glad to be out of there! read more

Hunni was referred on 7-7-18 to this credit union to get approved for a vehicle loan. When we walked in it was pretty packed and busy. We signed in and less than five minutes we were sitting down with a representative name Mary. We provide Mary with the purchase contract and paystubs and was approved for the loan in five minutes. She asked if we wanted two vehicles and we laughed out loud, then asked if we wanted to refi our current vehicle for a lower Interest rate and we said yes. We had to open an account to receive the loan but we were extremely satisfied with her professionalism and the process. We plan to purchase a home loan through them. One of the best kept secrets in credit unions. read more

Probably hands down one of my worst banking experiences. Called in to get an approval for an auto loan- they told me with my great credit score I would need zero down, 72 month financing. After waiting for hours (yes hours) at this branch I was told so many different things. It changed by the minute. Needless to say, down payment was over $700, 60 month financing and a much higher monthly payment then I anticipated. Credit unions used to be better than this. Hence, why many people preferred them over corporate banks. I see now I would have probably been better off just going to my own bank. This place needs to get their shit together. Oh yeah and they almost didn't finance my loan (again after hours of waiting) because I lived out of county... after I was approved in my county over the phone with a loan officer!!!!! read more

I am conveinced when you call for loan percentage rate they have absolutely no idea what their doing on the phone

Awful customer service, Gabriela all the time said "I'll call you back" and a few days later I did have to call her again because I did never get her phone call back, she did it around 5 or 6 times, then we decided start all over again with a different bank. I don't recommend. read more

I am a member since 2008 and have only good things to say. People in the branch are always nice, friendly and helpful. I joined them because I got tired of "big banks" fees and always changing them. I had accounts with two "well-known" banks, closed them both and don't miss them at all :-). read more