I don't like to write negative reviews, as I try to just promote the good, however I have given Real Water soooo many chances over the years. I really enjoy the water, but their delivery is completely unreliable and customer service non-existent. I have even had their own employees tell me they are quoting due to the poor management. My last delivery had cilantro floating in the water and the delivery that was supposed to here on Friday is still not here today, Wednesday. read more

HORRIBLE WATER ! They delivered water with bird feathers inside the containers and nobody at all has returned phone calls or wanted to replace the water they delivered to me. No numbers are working good numbers for the company and emails do not work read more

Real Water Gold Coast, LLC - Water Delivery Near Me - Oxnard, California

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This place should go out of business. I've been dealing with them for over a year trying to get a simple address and phone number changed and they can never get it done. I have an elderly parent who used them for several years but once we had to get Conservatorship over our parent the accounts changed and real water never fixed the issue afte many many attempts calling speaking to James They stopped sending water to the home After 5 phone calls to get it delivered James promised it would get done I paid a balance on the account then cancelled the service I had enough run around from them They continue to call and harass my elderly for the payment that was made and now they have added interest and late fees on top of the payment already made. This place is terrible to deal with and I'm sick of companies like this who can't get thier accounting in order. Don't use the delivery service and if you do You've been warned if you try to change or cancel the account read more

The water is great, and it is really nice to get alkaline water home delivery. LaTeefa is always pleasant on the phone, as well. However, this company has many issues with disorganization and a lack of communication. I've tried giving them the benefit of the doubt numerous times, but I am about one mistake away from cancelling my service with them. When we first signed up, our crock (dispenser) was supposed to arrive 2 days later. I called a week later and was told they were out of stock. Not a big deal, but an update would have been nice. We got the crock and water soon after. We had a regular delivery date set up, and when the date passed, I called to ask about the water, and was told the truck broke down and they weren't sure when deliveries would start up again. We had a few regular deliveries, then the week of Thanksgiving, the delivery did not show up again. When we returned from our vacation, 5 days after the delivery date, I called Real Water and was told the driver quit. We did not get the water until 12 days after our delivery date! If I hadn't called, I don't think we would even have gotten an update. I had a credit card on file, but was paying by check. As soon as I received the invoice, I would send the check in. I noticed after sending in the check, my card was also charged. LaTeefa told me they charge the card if the payment is not received by the 15th, but I was not receiving statements until the 20th, if at all. That month I was triple charged. Last month, I did not even receive a bill, and my card was again charged an incorrect amount. I was told that sometimes clients aren't receiving bills because the address is not showing through the envelope. This makes absolutely no sense. I also tried calling the phone number listed on the charge on my statement, and the guy who answered didn't even work for them anymore. I have also received other people's billing information sent to my email, no clue why. 2 weeks ago, we started getting text reminders about putting out the bottles, which was great. Unfortunately, if things don't change soon, I will be cancelling my service and buying my alkaline water elsewhere. read more

We have been a customer since 2014 when we bought our first bottle in a store. When we found out about "home delivery" we signed up immediately! The water is delicious and the way we feel now that we are only drinking "proper" water is like nothing else! When we are out and have other water, it is not the same. The health benefits are amazing and I can't imagine ever going back!!! Ignacio, our account man/delivery, is top notch!!! Always in contact with dates, changes and checks in mid month to see if we are in need of more water or just have questions. The water never "sits" in the truck, the customer service is outstanding and billing is a breeze! If you have not tried this water, do it! It will make a difference in your life!!! Thank you REAL WATER for all you do! read more

I own Espirit Colon Hydrotherapy in Ventura CA and we use Real Water to give to all of our clients as well as drink it daily ourselves. We know the value of Alkaline water and how it actually does hydrate the body. I encourage all my clients to purchase Real Water. Ignacio is an amazing human being...responsible, caring and genuinely interested in keeping the world a healthier place. WE LOVE THAT HE DELIVERS!!! Great water, great price and great Ignacio! Call them today and start getting healthier! read more

First off the water is very good and the lady I work with is always nice on the phone/email. With that being said the company is very unorganized to the point I have to cancel service. From the first water delivery date being late a couple days and when it did get delivered there was no water dispenser so I had to drive to their location and pick it up the next day- it was either that or wait another 4-5 days till they could deliver it. Now we were told we would have water before we go out of town and guess what? Still no water delivered even after confirmations were made. Sorry to say but till the company gets things dialed in this one is a risky gamble to use their services. read more

I used to love this place. We are newer to town and last month with no call or warning they just stopped delivering and keep promising a delivery but no water in a month because their one driver for the area quit. They're also invoicing me incorrectly and charging me for water I never received. Numerous kind inquiries and no water. Feel badly for the woman taking angry calls. Top bad. Great product. Have to find someone new. read more

Horrible customer service and lack of water delivery..Be very careful..Good water of you get it ontime

I've been getting this water service since June of 2016. Service has been great since but in the last 2 or 3 months their service has been slipping huge!! From delivery service, billing and getting any return calls from someone in the company to call you back! Their communication is horrible! They've missed my deliveries 3times, and have made numerous excuses why there's no delivery. I explained I wanted a paper bill instead of autopay and still was charged. I was charged an over draft fee with my bank, and the company has yet to compensate me for their mistake. I've been in and out of the hospital so it's hard for me to get out of the house to run errands, like go to the bank or grocery shop. That's why I rely on my water delivery service. I'm very close to canceling my service. I've called 5 times in this last week and I have yet to get a return phone call. I'm not pleased at all. read more

No one ever answers the damn phones or returns calls. Worthless! Don't know how they keep the lights on.