"Good Time" is the perfect name for this company because working with them was truly a breath of…read morefresh air. My husband and I recently bought our first home, and while trying to complete some minor upgrades, we discovered mold. We immediately panicked, assuming the absolute worst. After reading their excellent reviews, I decided to give them a call--and I am so glad I did. Everyone who came out to our house was incredible, friendly, and deeply professional. They made an incredibly stressful situation completely painless, and they treated our home as if it were their own. One important tip for future customers: This company focuses strictly on remediation, meaning they do not handle the reconstruction or repairs (like replacing drywall) once the mold is gone. This wasn't an issue for me--I simply called around and found a local contractor to patch things up afterward--but it's important to go in with the right expectations and always ask questions! The team members we worked with deserve individual recognition: Brandan came out first to rule out any active plumbing leaks. Once he confirmed the mold wasn't plumbing-related, he kindly offered to inspect the rest of our new home's plumbing. He caught a few minor issues, explained his recommendations clearly, and provided no-pressure quotes. We are so relieved to finally have a trustworthy plumber on speed dial! He then immediately looped in their mold specialist, Ruben. Ruben arrived the very same day to assess the mold and provide a fair quote. He was incredibly sympathetic to our situation and reassured us that he would remove as little material as possible while keeping the home safe and thorough. We immediately knew we were in good hands. A few days later, Ruben and Ivan completed the work. They were punctual, efficient, and surprisingly quiet. Not only did they finish on time, but they also managed to save an entire wall and our builder shelves. Because they saved the wall, Ruben actually adjusted our final invoice down to reflect the lower material removal--a massive financial relief for first-time homebuyers. Ruben took extensive photos, walked me through the containment zone to explain their findings, and even returned the next day to walk my husband through the exact same breakdown so we were both fully informed. The final report they provided was incredibly thorough, detailing every single step with photographic evidence. My husband can be very picky about contracted work, and even he was completely impressed and had zero critiques. We were so incredibly stressed, and the calm presence and expertise this team brought into our home was invaluable. After a separate, highly disappointing experience with a different local plumbing company just days prior, "Good Time" completely restored our faith in local businesses. I cannot recommend them highly enough!

I had an emergency leak problem & Good Time Plumbing came to my rescue the same day and worked…read morediligently until it was resolved. The technician was Azriel He was fabulous. He explained everything clearly & kept me in the loop step by step. Azriel work was impeccable. I highly recommend Good Times Plumbing & I highly recommend Azriel. I will use them in the future & I will be requesting Azriel. Thank You for a job well done.

Avoid at all costs. It has been over two years (26 months) since the work on my bathroom should…read morehave been completed and they have still not given me back the money they have stolen from me and from the insurance company. Here are the cliff notes: -Referred to salt water restoration by a family friend that has referred a lot of business their way. -Get insurance approval and the work begins. Bathroom is torn apart, toilet removed and drywall is put in. -All monies from the insurance company are released to salt river restoration. I literally handed the person in charge of the job a $5k check. -Company keeps telling me they cannot complete the project because they have not been paid. -I keep sending proof of the payments including proof from the insurance company and my bank statements over and over. (Only monies not paid out are $500 that were to be paid by the insurance company once the work was complete) -Keep being told over and over they cannot find the money. -Talk to representative at the company (this is after two years) and threaten legal action. -Money is all of a sudden found. -Tell them I expect all of my monies returned as I will not be doing business with them as they blatantly lied to me about not having my money and have made myself and my wife feel like liars when they literally were sitting on our money. -Find out the person in charge of the job was fired because of this situation. Did he pocket the money and this is why it wasn't found? -Have continued outreach to the representative that keeps telling me he is taking the issue up to his executive team with no answers. -Threaten legal action again along with letting them know I will be going to the BBB, the insurance company and getting my lawyer involved. And here we are today...Two years without a finished bathroom with an exposed toilet opening. I have been beyond patient with this company and have asked over and over for them to do the right thing and give me back my money as they are holding it hostage. The only work they completed was putting up some drywall. I am fed up and will now start sharing my story everywhere I can.

My project was unique and unknown if they could help. They came out anyway and determined there was…read moreno damage to correct but the sitting water needed to be removed. Chris said he needed to remove the water despite there not being a restoration project. Chris was genuine in his concerns and removed the water. It is clear that this company actually cares about the job they do and the people they help. I hope to never have to call them again but if I needed a restoration company in the future- salt river restoration would be my first call. The propery manager for my rental homes will also be adding Salt River Restoration to my profile to my profile for first choice companies. It's hard to find companies that actually care so I hope this review helps others. Big thank you to Salt River restoration and Chris!

WOW! WOW! WOW! ASAP Restoration and Construction is the real…read moredeal! If you're dealing with fire or water damage, do yourself a favor and do your research before hiring just anyone. We learned the hard way that many companies make big promises just to win your business. In our case, we had over $500,000 in fire and water damage, and it seemed like everyone else was more concerned about their profit margins than helping us. Some even tried to play games with the insurance company by requesting payment for items that weren't warranted. ASAP Restoration was completely different. They were honest, upfront, and transparent from day one. They took the time to review every budget, selection, and step of the process with us, making sure we understood everything along the way. The entire team is outstanding, and Josh, the owner, truly leads by example. He tells it like it is, doesn't overpromise, and works tirelessly to make sure things get done the right way. His communication is second to none,I'd much rather have someone who over-communicates than leaves me wondering what's happening. Our biggest delay wasn't ASAP at all, it was our mortgage company and lender taking their time to release funds. Throughout that entire process, Josh worked alongside us every step of the way, helping us navigate the challenges and keeping the project moving whenever possible. The finished product looks incredible, and looking back, the extra few weeks it took to get on their schedule was absolutely worth the wait. If you're looking for a restoration company that values honesty, quality, communication, and truly cares about its customers, I can't recommend ASAP Restoration and Construction enough. Thank you to Josh and the entire team for making a difficult situation so much easier!

What an industry! I was up north with my family for the weekend and came home to standing water…read morethroughout the first floor of my house. My first call was to a plumber for help. Before the plumber even arrived, three different restoration companies showed up at my door. The strange part? I never called any of them and nobody told me anyone was coming out. I did overhear one of the technicians I allowed in for a "free evaluation" on speakerphone with the plumber asking if a $2,000 finder's fee sounded reasonable. I kept my mouth shut but it definitely raised some red flags. I listened to all three companies separately and then decided to do some serious research online. While some companies have plenty of glowing Google reviews, once you start looking at other sources like Yelp, the Arizona ROC, and the BBB, the picture can look very different. Consider this a friendly warning to homeowners: do your homework. After digging deeper, I was fortunate to find ASAP Restoration. One thing that immediately stood out is that they do not work referral deals with plumbers, do not pay kickbacks, and do not play games with deductibles. They simply focus on doing the job correctly. The team was extremely professional. The mitigation/demo crew handled the water damage quickly and thoroughly, and the reconstruction team has been excellent. We're now about 90% finished with the rebuild and everything is coming together great. I just felt the need to share my experience before heading out for spring break. If you ever find yourself in a similar situation, take a breath, do your research, and call a company that focuses on integrity and quality work. For me, that company was ASAP Restoration.

I had a water pipe break in the wall, a plumber came and tore open the wall to fix it. I was…read moreconcerned about mold. Another company told me they'd have to tear out the bathroom to check for mold. I called Arizona's Restoration Experts for a second opinion. Jesse & Chase came out right away to check. They did a moisture check of the inside wall / base boards, and at my request, widened up the existing wall opening and checked for moisture / mold. To my relief they found the panels around the drain to be dry and clear of mold, but just to be safe they sprayed a microbial agent on the walls to prevent any future mold. Jesse and Chase refused to accept any payment for this inspection, although they saved me a huge headache of having to tear up the bathroom as suggested by the other company. THANK YOU guys for your awesome customer care and integrity. I will recommend you to all my friends and family!! It's so nice to find an honest, reliable, and caring company with integrity who has the customer's back.

This CO is rated by me as WOOHOO as good as it its! 4-22-15 I had a broken inside water pipe from…read morethe Bathroom wall. They were fast, did a excellent repair with water extraction and remediation. They had lots of repair wotk to do with tear out ,drywall fix,carpet/pad cleaning ,dehumidifier and HEPA Vacuuming. I would recommend this CO for any of your mold/water /damage restoration.

BEWARE OF THIS COMPANY!!!!…read more When they come out to do a FREE inspection, they will have you sign a contract that day! They will not let you know that the form on the phone you are to sign is a contract that if you sign, you will have to pay a $750.00 cancellation fee AND if they leave air dryers at your place they will now charge you that and for the gas to and from your place plus the hourly pay for each employer that came out one both trips and for other fees. DO NOT SIGN ANY THING ON PAPER OR ON THEIR PHONE!!! I have a friend in a lawsuit now with them because the sued her for over $2500.00 just for coming out for free inspection and leaving their air dryers. Nothing else was done, but she signed that contract on the phone that the employee said was just a paper saying he come out to do the inspection. There was no lasting damage to her house and she did not need any services from any companies. I HAVE ATTACHED A COPY OF THEIR CONTRACT (the one they will have you sign on the employees phone). On their invoice to her they charged with tax: (I also attached the invoice) $298.04 for the phone call to them asking for the free inspection $83.89 for air dryers $791.44 cancellation fee $944.15 for the employees they sent to do inspection and come back to pick up air dryers $423.50 inflation fee $110.86 sales tax Also attached SOME of the courts when cases where Thomas Restoration has filed lawsuits against people who had signed that contract on the day they came out for inspection. Over 30 cases that I know of.

Our commercial property in Queen Creek was badly damaged due to flooding and fire. We were looking…read morefor the best Water Damage Restoration company in Phoenix and are sure glad to have found the professionals at Thomas Restoration. The provided top notch services in Commercial Water Damage Repair Commercial Fire Damage repair services Top Notch Customer Services 24 Hour Emergency Flood Damage Remediation

We had a great experience with Owo when he came to clean and repair our grout throughout our house…read more The job ended up being a much larger job than anticipated because the previous owners had put a coating on the tiles that Owo had to get off before he could do his work. We also had voids under the tile which he did his best to fill. He went above and beyond and worked so hard to get our job done as fast as he could and it looked fabulous! Thank you Owo!! Also, great pricing!!

I hired Owo to clean and seal the grout at a house we have by ASU. It was rented out to college…read morestudents so to say the grout was in rough shape is an understatement. At first I was a little shocked at the price but I didn't realize the amount of work that went into it. The cleaning is only a small portion of the cost. Its the sealing (and re-staining the grout) that costs so much because its a very manual process on your hands and knees applying the stain/sealant. Owo was there from about 10 AM to 6 PM. He did an AMAZING job. The grout and tile has gone back in time and now looks brand new again. Its pricey, but worth it. If your tile/grout looks really dirty, its really not worth just cleaning it. The grout has to be re-stained and sealed to bring it back to looking new again. See attached before and after pics. I would definitely recommend Owo and Groutsmith.

Kolton and his team have been absolutely outstanding. He has been incredibly patient with me…read morethrough this whole process as I had both mold and asbestos in my condo. I was also diagnosed with CIRS and was super sick. We brought my HERTSMI-2 level from 16 to a 4 which is a passing score. Nelson was also an amazing project manager for repair the flooring. They care a lot about the customer and will go above and beyond. Thank you Diamond Disaster Services for all your help!

We had extensive water leaks and damages to several rooms of our home. We contacted Diamondback…read moreDisaster Services and spoke with Andrew. He was so quick to come to our home that day and provide us with a quote. His team showed up the same day and spent 13 hours non-stop to begin the restoration of the interior of the home. They have come back each day since to check the multiple fans around the home to insure the saturated areas are becoming dry. Andrew's staff, Cory, Cam, Diego and Anthony have been the most AMAZING young men to work with. While they are aware of the disruption to our special needs son's room, they have been beyond compassionate, so understanding of the urgency, and just overall genuinely amazing guys to work with!!! And one thing that I can also say is each night before they left, other than the fans running....you truly could not tell they had been here because of how well they cleaned up the areas!! I have never been so impressed with a company in an emergency situation as I am with Diamondback Disaster Services! God forbid you have a disaster such as ours, PLEASE reach out to them!! You will be over the moon happy that you did!!!!