‼BUYER BEWARE - DO NOT TRUST THIS DEALERSHIP WITH YOUR PERSONAL INFORMATION.‼…read more
My experience with Prestige Chrysler Dodge Jeep Ram was beyond unacceptable, and I believe every potential customer deserves to know what happened.
We purchased a vehicle for $100,000 and paid for it outright. We wrote a personal check, which the dealership accepted without issue, and the vehicle was purchased in the name of our trust. As part of the trust paperwork, I had to provide my Social Security number for tax purposes.
The following day, the dealership called asking to run my credit to "verify my identity." I told them absolutely not. I made it crystal clear that I did not authorize a credit inquiry. I even offered to immediately replace the personal check with a cashier's check if accepting it had suddenly become an issue. The very next morning, as soon as they opened, I was there with a cashier's check and exchanged it for my personal check.
Despite my explicit refusal and despite receiving the cashier's check, I later received an official Notice of Adverse Action showing that my credit had been accessed.
What happened next was even worse.
When I called the dealership, I was repeatedly told that no one had run my credit. After I sent them the official letter proving otherwise, they didn't apologize. They didn't explain what happened. They didn't investigate. They simply ended the conversation, refused to take responsibility, and I never heard from anyone again.
That told me everything I needed to know about how this dealership treats its customers.
In my opinion, if they are willing to use personal information that was provided for one purpose after I expressly refused permission for a credit inquiry, I have serious concerns about how they safeguard customer information. If they'll ignore a clear "no" from one customer, ask yourself how they might handle yours. To make matters worse, we never signed a single document authorizing them to run our credit or use our personal information for that purpose.
Because of this experience, I have filed complaints with the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), the Nevada Attorney General's Bureau of Consumer Protection, the Nevada DMV Compliance Enforcement Division, the Better Business Bureau, Chrysler/Dodge/Jeep/Ram Corporate Customer Care, 700Credit, and Experian so this matter can be independently investigated and this dealership can be held accountable.
I hope no one else has to go through what I did. Protect yourself. Monitor your credit. Get everything in writing--that documentation is what is supporting my case right now. Think twice before trusting this dealership with your personal information.
The worst part is that we were already in the process of purchasing another vehicle from this dealership when this happened. Not only did they lose another sale, but now I'm left dealing with the consequences of their actions.
Ironically, all of this could have been avoided. If someone in management had simply been honest, accepted responsibility, apologized, and had a conversation with me, I never would have felt the need to file complaints with multiple agencies or leave this review. Instead, they chose denial, silence, and avoidance.
That, more than anything else, is the true reflection of this dealership's management and how they value their customers. Potential buyers deserve to know exactly how this situation was handled before deciding to do business here.
