Employee's backed through a tree while delivering a dryer. They were belligerent and combative about it. Employees took no responsibility for their actions, actively prevented clean up of their mess, and littered on the property. read more

Recker & Boerger - Demolition Delivery Driver - Appliances & Repair Near Me - Cincinnati, Ohio

Vivian at Recker & Boerger went above and beyond to answer my questions about some features on my new washer. She was not my original salesperson but she took the time to help me anyway. Kudos to her for excellent customer service! I would highly recommend R&B. I used them for all my furnace and a/c work too! read more

The customer service on warranties. You can use them to get any warranty taken care of instead of having to go through the manufacturer of the item that could take weeks They deal with the manufacturer reps. read more

Well if I could I would definitely give this place 0 stars. The sales aspect was fast, we purchased a fridge, dishwasher, stove. Paid set up delivery for Friday. They said installation would be no problem at all and they'd send mike or Ed. Friday comes they call and are 5 minutes away, lovely quick panic to clea. Out the fridge. They show up and start with the fridge, old out and new in. Next the stove. Old out new in. Dishwasher .... well he looks, then says something unintelligible then grabs his phone and makes a phone call and talks with him about the water line. Says there's not enough room or "play" in the water line for him to install. Then says he can't hook up the fridge water line because it's not a copper pipe. We call the store and he speaks with someone there for a while and then says he won't install and they're giving us a credit for the install for the refrigerator and the dishwasher. Also we would need to call and electrician and a plumber about having them install the dishwasher. We went to this place to buy what we wanted and now sits my brand new dishwasher in the middle of my dining room not hooked up and I don't have ice cause the ice maker on the new refrigerator runs off of a supply line. I will never EVER buy from this place ever again, the installer kept huffing and rolling his eyes like this was all and inconvenience for HIM!!! I just paid over 3,000$ for new shit that isn't working to the fullest now. This place is the worst please don't waste your money or time, I know I won't be. Also the installer said he COULD NOT INSTALL THE DISHWASHER CAUSE THE WATER LINE WASNT LONG ENOUGH. Well it's over 3 feet of line underneath he could have used if he would've looked . (See pictures) read more

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They were very helpful and appliances were delivered quickly. The water heater was delivered the next day I have used them several times and would highly recommend them read more

If a zero star as possible that would be my vote. After a prolonged dishwasher installation with a trainee and multiple re-directions my dishwasher was installed. After running it for the first time unbeknownst to me there was a leak between the connection of the dishwasher in the sink disposal. The water sat under the sink and subsequently destroyed the hardwood floor in my kitchen in front of the sink. The company has been evasive and difficult to deal with. We had a appraiser from the company out who clearly verbally indicated that it was the fault of the dishwasher and company however the company is Denying any wrong doing yet cannot produce a paper copy of the evaluation. They have now denied any wrongdoing and payment for any of the damages. My simple hope with this post is that no one else uses this company as they are certainly not customer friendly. read more

We have used them multiple times for service and unit replacement at our home and rentals and they have been great. Alway timely and straight forward. Their prices are fair and reasonable. We will only use Recker & Boerger in the future. read more

Went in to do some research see if we could find a good washer and dryer. The rep came up to us and I told him just that he basically said okay then sat down. His coworker asked if he was going to help. The guy said "I'm a salesman if they aren't here to buy they aren't worth my time" we were planning to come back when it was closer to our move date and We were literally the only only two people in the store...place is garbage and the employees are worse read more

Was looking at getting a 2nd fridge for my garage. Looked at their scratch and dent listings online. Within 5 minutes I was talking to salesman on the phone and arranging delivery. Was delivered the NEXT day. everything went smoothly. great experience. read more

Terrible experience. We bought a new washer & dryer - Both - which broke outside of warranty. The first broke the first month out of warranty and the second the second month out of warranty. Now, I'm sure we could all have long conversations about being out of warranty, but here's my bottom line. First, 2/2 appliances is a pattern. Second, they both suddenly broke immediately after warranty. So, regardless of who is right or wrong I ask you one question: WOULD YOU WANT TO BY A WASHER & DRYER THAT BROKE IMMEDIATELY AFTER THE WARRANTY EXPIRED ONLY TO FIND THE NEED TO BUY 2 MORE? My answer is a resounding no. They might have saved a few bucks up front, but word of mouth & the fact that we will not shop there again, I'm guessing will prove more expensive to them in the long run. read more

I went in there a few weeks ago to purchase several kitchen appliances. There were no other Customers in the store. One woman sat at her desk looked at me and kept doing what she was doing. Another gentleman was on the phone and when he hung up, he didn't pay any attention to me either. I finally said "Excuse me". I told them I was interested in Some Whirlpool appliances. They responded that they didn't sell them because they felt they were junky, but would be happy to special order them for me. They eventually realized that I really wanted to spend money and gave me a book with pricing. They wrote in pen. They said they couldn't discount much from the list price. Why would I pay list price from them with Lowes and Home Depot around. In addition HH Gregg will negotiate. BTW they quit installing appliances. Not worth their time. read more

I had a great experience with Recker & Boerger--came in for a fridge--there was a great selection and prices were fair. I agree with earlier comments that the salespeople were not attentive upon arrival but I liked the no pressure environment. Once we asked for help they were able to assist us. They worked with us on price and reduced the already discounted price another $100. The delivery was seamless--they gave a 1/2 hour window, arrived on time, installed carefully and quickly. After hooking up the fridge they cleaned every surface of it, inside and out and gave us a quick tutorial. read more

On July 25 we ordered a new dishwasher and were told that it would be installed on August 1. We were told that we would be receiving telephone calls to confirm the timing of the installation. After receiving no calls I contacted Recker and Boerger and was told that I "mis understood" the delivery date. Not true. My wife and I were both present at the purchase and heard the same date. The store manager has now told us that the dishwasher was never ordered from the manufacturer. A totally different story. So bottom line we are stuck waiting and additional week for the installation. Terrible customer service at best. Please look elsewhere when purchasing appliances. read more

Went in for a dishwasher and was kindly greeted by Hank. We explained that we had trouble getting an install since we had hardwood floors in our house and the floor under the dishwasher was lower than the hardwood. It's a quarter inch difference but Costco made two attempts and failed. Hank gave us simple instructions to measure certain spaces to determine if we really had a problem. We came back. Hank said there was no problem. We gave our price range. No pressure. We found a great deal. The install team was awesome. We will be back to buy from Hank again. Thank you for great service read more

We try to shop local when we can so we purchased an A/C system from this company less than 4 years ago and the compressor just broke and needs to be replaced. The unit is under warranty but they are still charging us $1200 to fix it and they could not fix it for 4 days!! The unit should have lasted much longer. And the customer service person was a young teenage who was NOT helpful and very short on the phone. Do not use this Recker & Borger!!! read more

We had them come out and look at our furnace for our air conditioning and they said everything that we had was junk and we were going to have to pay eight to $10,000. So I called a friend in the business and he fixed our unit for $200 and said everything is fine and warned us of Recker and Boerger's strategies to make you think that all your equipment is garbage and you have to buy all new. They are nothing but con artists and will try to make you think that your stuff is not usable when really you should definitely get a second opinion because itCould save you a lot of money I would not recommend this company to anybody. Hopefully this helps somebody else out read more

Full of crap. Whatever we agreed on never went through. 2 weeks ago we agreed on a date and price. When the time arrived they didn't even have my name in the system. I called them and they said they would charge extra for rescheduling. read more

I was in a panic to order a new microwave that could replace my built-in unit that died shortly before Christmas. My prior model was no longer available, so it was a challenge to find something that was not too big and not too small. Although we ultimately struck out on finding something that worked, Chris Auel was VERY helpful throughout the process. He is a great representative for Recker & Boerger, and I give him 5 stars for customer service! Thanks again, Chris. read more

Had a coupon sent to me through the mail for a yearly cleaning service on my furnace . I mentioned my furnace pilot light kept blowing out when the tech arrived After only 20 minutes I was told by the tech I needed a new furnace !! (even though mine is only 9 years old) ... Then the sales pitch began. I told him I'd get back with them. Had a second opinion . Guess what?? no new furnace needed AND he didn't even finish the job I paid him which was to CLEAN my furnace. Seems the problem were dirty hoses that he should of cleaned ...What a rip. I'm so sick of these techs trying to rip off consumers .... Don't use , and if u do always get a second opinion read more

Had my water heater and furnace replaced. They did a great job and were over $1000 cheaper then Apollo! Techs did a great job and even fixed some issues that the prior company had left. No sales pressure to upgrade anything. Highly recommended. read more

I'm only giving two stars because Dan the guy who came out today to do a check up on my furnace was very nice. After the service I tried to use my Recker and Beorger dedicated store card to pay but it was declined. Dan proceeded to tell me that there was a minimum limit of 500 to use the card. I told him I had used it last year and could pay for the service but I wanted to use the card so that it wouldn't be canceled for non use. I asked him if it was store policy or the bank policy for the limit and he didn't know. After he left I called the bank and was told there was no minimum limit on the card and to call the store and tell them they were running it wrong. So I did......... Megan answered the phone and made me feel as if how dare I ask to use the card for less than 500. In her condescending voice she told me that it was the store policy and not the banks so NO I could not use the card to pay for today's services. That wasn't why I called them. At this point I was no longer interested in paying with the card I had already paid it. I was just doing as the bank asked me to do and let them know they were "running it through wrong". I told her I am speaking nice to you and I would appreciate if you would do me the same curtesy. I explained to her that I had asked Dan when he was here who's policy it was and he didn't know. This is not the first time I have experienced rudeness when calling this business. But it will be my last. read more

Dan Simpson w/ R & B did the maintenance recently n Eric Baker installer were honest n fair. Dan found a long time leak on refrigerant line. I got two other estimates all higher n they told a different story. Unit was over 10yrs so Eric Baker installed next day. He did the work of 4 men n did job in one day. Incredible and in 90+ temp. They were a great team n highly recommend. read more

We lost our AC this past summer during the hottest week - Recker & Boerger returned out call immediately and had someone out the next day. The price was fair, the installation was smooth and the associate was nice and professional. This past week we'd had some furnace issues. 333 HELP had said we had the wrong blower in our furnace which was why we weren't getting air to a specific bedroom. Steve Winters with Recker & Boerger came out and found the TRUE diagnosis and was incredibly knowledgeable and honest. We truly valued his opinion without trying to sell us something we didn't need like 333 HELP - ! Thank you Steve and Recker & Boerger - your'e the only heating/cooling we'll ever call! read more

Had my blower motor go out on my 20 year old heater, called on the phone told due to age would need a whole new system, my wife called the next day and made an appt. They were prompt in inspection but quoted me $1035 when the national average for the repair was $525. I Then called the company who I had fix my heat pump 5 years earlier called Kellerman Heating and Cooling and gave them the quote from Recker, and asked if they could give a 2nd opinion. They informed me they would fix it the next day for $435. One of those moments you wished you called the smaller company 1st. I don't want to bore anyone, but the Recker tech contradicted 3 items I was told on the phone. I advise against this company for any heating needs. read more

Excellent and professional customer service and install. I have used Recker and Boerger for over 20 years. I tell them what I need and they find the perfect appliance or hvac to fit my needs. They install and clean up as if they were never in your home. I highly recommend Recker and Boerger for all of your appliance and hvac needs. read more