Clean rooms, indoor rooftop pool and hot tub... great service from all the staff and employees…read more Resort fee is $25/room per day but parking is free and the rooms are spacious. Really love the bathrooms with dual sinks and the water pressure was really good in the showers. The bed was a little lumpy in the rooms we were in and the bed itself was very soft... There were some knicks and marks in the rooms too so I think they might need a little refresh soon. The mattresses in the rooms we were in really needed to be replaced. Good location and easily walkable to main street. Very easy access to get into the parking from the HWY and they have a Starbucks inside the property. Overall we had a great stay and will consider to stay again when we're in Black Hawk.

Extremely disappointing experience involving a cash discrepancy, surveillance, and management's…read moreresponse. I have been a frequent patron for approximately three years, visiting 2-3 times a week. I am an ELITE member and have spent hundreds of thousands of dollars here. I have always treated the staff respectfully and have regularly shown my appreciation for their work. Tonight, I played more than $10,000 and participated in the casino's Mercedes-Benz promotion/finale. After leaving a table, I had $400. The casino's surveillance later confirmed that I had $400 at the table. I went to the bathroom, then immediately checked the money in my hand and confirmed with my partner that I still had $400 before going directly to the cage. I handed the money to the cage employee, who said I had given them only $300. When I questioned the discrepancy, I was told to "look on the floor," and another employee suggested I may have lost the money in the bathroom. I requested a manager. The manager initially said surveillance showed only $300 at the cage, but after reviewing the table footage, he confirmed that I had $400 there. Despite that confirmation, I was told I must have lost the additional $100 somewhere between the table, bathroom, and cage. I asked to see the surveillance footage so the matter could be resolved objectively. I was refused and told I would need to subpoena it through court. The manager's conduct was especially concerning. He personally represented himself as the "head manager" and highest-ranking manager at the entire casino. However, when I requested his name, business card, or any other identifying information so I could formally document the complaint, he refused. I also attempted to photograph his name badge and was told I could not. When I continued asking questions, I was told that security would be called if I did not leave. This is not about losing $100 while gambling. It is about a cash discrepancy, the lack of transparency, and how a legitimate concern was handled. The casino confirmed I had $400 at the table, I personally confirmed it before approaching the cage, and the cage employee said only $300 was received. I am asking management and corporate leadership to review the surveillance footage, cage transaction, employee conduct, and management response. Customers deserve honesty, accountability, transparency, and respect--regardless of their status or how much they spend. After three years of loyalty, I will be seriously reconsidering where I spend my money.

Casino games, hotel, restaurants, bars! They have it all at Monarch. Free parking, daily restaurant…read morespecials. If you need a break go to the mountains in Black Hawk where you'll find plenty of casinos. Take a wad of cash, get their free reward card and play the games! Know ahead of time you will be taking home less cash... unless you get super lucky!

I met my cousin at the monarch casino for a few days of fun and boy was it…read more Our room was lovely and we had fun gambling. We ate at several restaurants in the casino each very good. The pool area on the roof is pretty fantastic w an outdoor hot tub where you can see the surrounding mountains. The place was clean and smoke free. We're already planning our next visit.

Clean and friendly casino. Didn't win anything, but enjoyed visiting with all the dealers. More…read morerelaxing that Vegas casinos.

Just another generic casino in Blackhawk... like it honestly looks the exact same on the inside as…read more90% of the casinos in Blackhawk, like I can never tell when this casino ends, and another one begins...

This is my to go casino! Staff is very friendly. Clean casino, bathrooms. It's not over packed…read morewhere u can't move around, it's just right. My only complaint is the restaurant on 3rd floor needs later hours. And the lady in the front behind the desk at the restraunt is rude but I'm still giving 5 stars because I enjoy the atmosphere and ppl are very friendly! Coffee always hot all u can drink and soda! Food is also great!

All I can say is, YUCK!!!…read more No care or concern by the City to allow driving to the upper road to access the top of the property; road closed, snowed in... wow... first time I've ever seen that. The place... SMELLS... inside the elevator, the main floor, the restaurant... the gaming floor... are you kidding me... YUCK! Don't you people know how to clean your building and restrooms... obviously NOT! GROSS!!! I walked around the floor at this casino and their other two properties; Golden Gulch... TOTAL GROSS OUT OVER THERE and if you're not a local that demands the spots in front of there favorite slot machines, you can't play! Perfect example of a place that has well worn out their welcome... SHOULD BE TORN DOWN and better off as a parking lot! Golden Gates = The Poker casino... YUCK!!! Smells, stains on the floors, people "smirk-smile" at best, very unfriendly and "ugly" place... Do yourself and your family and your friends a big favor and... SPEND YOUR TIME AND MONEY ANYWHERE ELSE...! AVOID BLACKHAWK AND CENTRAL CITY ALL TOGETHER!!!

Love the Horseshoe, just wish it was so expensive and didn't nickel and dime you at every meal…read more However, great hotel, deals and food.

I hope Nathan is proud of himself for popping on here again. I have never ever heard of someone…read moretreating a hotel guest the way that this "manager" did. My parents are now changing hotel rooms on their first night of vacation after traveling all day for the sin of asking for a working air conditioner. He even explicitly told maintenance not to service their room. I have a hard time believing the hotel was full and there wasn't another room available with service like this. I see Nathan's name in other review sites and wonder why this man manages anything? He can't even manage his behavior.

Great casino..points earn cash and you can win..the machines do not lock up st 140 or 200 do a…read morelarge payoff involves a very small wait. Very great employees bathrooms and casino cleam..smoking room out back..check them out! Points also earn food..nice smaller feel to top it off

Female manager on duty last night was seriously lacking in customer service and professionalism…read more Will not be back

The hotel and casino/bar were both great. We checked in and went up to our very clean and large…read morerooms. They are in great shape. We could tell they have been remodeled. After we were in our rooms we went down and over the sky bridge over the street to the casino. I went over to the bar but a couple of twenties and the bar tender asked me why I wanted to which I responded "Jameson on the rocks". I was surprised to hear that he could not offer me Jameson for free but he did offer Tullamore which is also an Irish Whiskey. And it's good too so I had no problem. I really enjoyed sitting at the bar and talking to the bar tender about the area. The casino is really nice although the girls were not very successful at this casino. In fact most casinos in this town. That is unusual for my wife who normally does pretty well at most casinos we go to in So Cal and Vegas.

Let me tell you about this place…read more.. The frustration started the second we checked in. There was absolutely NO ONE at the front desk. And I don't mean for a minute or two... we waited 10-15 minutes before anyone finally showed up. Once we got into our room, it honestly just felt... dirty. I'm pretty sure the carpet has been there since dinosaurs roamed the Earth. The whole room just had that gross, grimy feeling. The customer service didn't get much better. Around midnight, I called the front desk to ask if they had feminine products. The gentleman on the phone said, "Yes, just come down to the front desk." So down I went... only to find myself standing there waiting. Again. After about 10 minutes, I noticed a sign that said to call a number if no one was at the desk. I called and was told no one would be there until the morning. Seriously? Thankfully, another employee happened to walk by and told me there *should* be feminine products in a few of the vending machines. Great! Except... nope. I checked three different machines, and not a single one had any. By this point, I felt like I'd walked a marathon. You know how casino hotels are... everything is somehow a mile away. I ended up rushing over to a different casino and made it with about five minutes before their store closed. The entire stay was one frustration after another. Between the lack of staff, the dirty room, and the poor customer service, this place was a huge disappointment. I won't be staying here again.

Great legacy microbrew right in Central City! No need to venture far from town when you got a…read morecasino and brewery in one! Located off the Main Street, parking free in back. The bartender was friendly and chatty, and was from another country so he was eager to talk. They have a two part building, with a nice large downstairs too. The brewery has been going for over thirty years, which is a lifetime for this industry. The beer selection was fairly limited compared to the dozens you get at some breweries. They had basically one offering of each type (stout, ipa, lager, ect). There's recipes seem to have been going for years and they have all sorts of old labels from decades ago. Lots of video poker machines if that's your thing, and a cool swag shop. The rest 2/3 of the building is more your typical independent casino. I opted for the Chocolate Stout, and it was fantastic! Never know what you'll get with a new brewery but this was a nice dark beer with lots of malt and sweet Carmel flavor. One of the top stouts I've tried, and I've had a lot! Definitely would be back for that same beer, and to try more!

I first visited Dostal Alley when they opened, during the early years of gaming in Central City. My…read morefamily has deep roots in the area from long before gaming arrived, and we've always made an effort to support local businesses and owners. In those early days, Dostal was a place where people came for a good pizza or sub and enjoyed a little gaming on the side. It was part of the community. Unfortunately, the place today feels like a shell of what it once was. The food has always been average, which is something many customers can accept, but poor and disrespectful service is never acceptable. I brought my concerns to the owner, Lisa, hoping they would be taken seriously, but the response was disappointing and dismissive. It's unfortunate to see a longtime local establishment lose the character it once had. Good food and good ownership go hand in hand, and when both are lacking, customers notice. After many years of supporting Dostal Alley, I won't be returning. Farewell, Dostal Alley.

Came here tonight and sat at the bar area and immediately me and my friend were hit with an…read moreoverwhelming sewer smell, it was freaking AWFUL! I assume they were having some kind of sewer issue..? We ended up quickly leaving because of how bad it was... sooo freaking gross.

I don't want to recommend this place because I lost $5k which is nothing to some lol but when the…read moredevil wears Prada you gotta pay for the curtains. This location has two buildings or maybe 3 but I fersure know you gotta walk across the street to get to the jail. The sign says OH SNAP! GAMBLE INSIDE A FORMER JAIL! Bally's #BALLYSBLACKHAWK It's newly renovated-ish but they still have a lot of work to do. The women's bathroom next to the blackjack tables (curse you blackjack lol) was missing a whole sink! So there's that. All the slot machines worked and you can tell at least the slot machines were well taken care of. Until next time Bally's see you in 10 years , can't wait to see what you've don't to the place.