We're so glad we came to DNA for our complex suspension swap on our van. Their ability to execute…read morethis project and identify collateral issues paid off in improving the ride of our van. Communication was stellar from the start and pricing was very competitive. As San Rafael residents we couldn't be happier to finally find a shop we can trust & support.

I brought my car in for repair work after an accident, and while that portion was completed, the…read moreoverall experience was frustrating and poorly managed. Once my car was transferred to the auto body shop, it became a completely separate system, team, and process--and the two sides clearly do not communicate. This disconnect caused confusion around payments, delays, and unnecessary out-of-pocket costs on my end, including having to pay $700 for a rental car that I originally was told I wouldn't need for that long. I was told my car would be dropped off in Novato once I made a payment. I paid the auto body shop, but the repair shop had a separate payment link that I couldn't access from my phone. I showed them the issue in real time, but instead of helping or offering another way to pay, they dismissed it and said it "worked fine" for them. Because of miscommunication between their teams, my car was not actually in Novato as promised, and I had to wait around for them to figure it out, which caused even more delays and inconvenience. On top of that, the person I was dealing with refused to call and help coordinate getting my car released or delivered until I paid through their system, even though their payment link was not working properly for me, which delayed me further and resulted in additional out-of-pocket costs due to their poor communication. No one took ownership of the situation, and the staff was rude and dismissive throughout the process. While the repair work itself may have been completed, the experience across both businesses was disorganized, unprofessional, and lacked basic customer service. I would not recommend.

They fixed a transmission issue that the Ford dealership tried to fix THREE times!!!…read more And they replaced my rotors and brakes for a reasonable price! 10/10 would recommend

These are good honest people who do a great job! Couldn't recommend them more. Quoted me $1,200 to…read morereplace the brake pads and ended up charging me $600 because the job was easier than they thought.

I had an excellent experience with D & K Collision Repair Center and can't recommend them highly…read moreenough. Francisco and his team did a phenomenal job repairing my 2011 Chevrolet Silverado after it was hit in a parking lot. From the very beginning, they operated like a true first-class shop--professional, organized, and clearly experienced. They didn't just handle the repair; they also walked me through how to deal with the insurance company, helped set up a rental car, and made the entire process smooth and stress-free. The communication was outstanding from start to finish. I always knew what was going on, and the work was completed in a timely manner without cutting corners. The final result exceeded my expectations--the truck looks great. Before choosing them, I asked a few local mechanic shops I trust here in San Rafael for recommendations, and more than one pointed me to D & K. Now I understand why. While I hope I don't need collision repair again anytime soon, I wouldn't hesitate to come back if I did.

Our car looks beautiful. Working with this company has been a dream. Not only are they diligent,…read moredetail oriented, as well as creative, they did not try to force repairs or additional work on me as has been the case with other premium body repair places. Honest, hard working and providing beauty to vehicles. Love it and thank you to them!

They did repair on my Lexus NX , replacing the power arms of the hatchback door. I'm happy from the…read morework but I got charged "arms and legs " A lot more compared to what the deal would have charged me . This is not Right . Yoram ,

Fast and fair service. Excellent on explaining and prioritizing our service options and…read morerequirements.

I just had the most pleasant experience with the team at Japan Auto…read more I brought my truck in to see if they could diagnose a problem that I couldn't figure out on my own. They asked a lot of good questions and listened. They took it for a drive and threw it on the rack. They actually spent a good deal of time on it. They solved part of the problem on the spot and are working up an estimate for a fix that needs to happen eventually. Super honest and knowledgable with no pressure. I like these guys!

Japan auto was great. They had clear communication, delivered as promised, and were friendly to…read morework with.

Yes this is a stellar branch! I get so many tasks done here! For example: I got my TSA precheck…read morecomplete at a AAA sponsored TSA pop up! By appointment only so don't expect to walk in for this. Was only this week for members. Anyway friendly staff, ample parking and multiple services provided!

I requested for an oil change service in this shop, and everything went smoothly which is great. It…read morewas fast and affordable at the same time.

My Tiguan needed an oil change and an inspection, and knowing nothing about the local options, I…read moredecided to go with JP Motors. And I definitely hit the mark with that decision. The mechanic, JP, is knowledgeable, friendly, and really cares about doing a thorough job and getting the best possible result for his customers. He takes the time to explain things, both before and after he takes care of your car, and is happy to answer any questions you may have. The service is professional, thorough, and surprisingly quick. The prices are fair, and the shop itself is absolutely spotless and well organized. I was very happy with the whole experience and can recommend this shop 100%.

Every business should be this organized and well run and every auto shop should be this clean well…read moreorganized, and well run. I am beyond impressed with JP and his shop. I arrived early for my appointment and he came right out ready for me. The smog check and paperwork took less time than any other place I've been to. She has a special for Yelp, so mention Yelp when you book your appointment. His work is by appointment only. The price is very competitive.

Needed comprehensive air conditioner repair or replacement for my 2012 Outback 3.6r…read more My mechanic for the past 15 years couldn't get the job done over 2 weeks. I went to Marin Auto Care in the past for Smog check and asked them to evaluate my A/C. Owner Kambiz took the challenge and made my A/C run like new in 2 days. I have been a loyal customer ever since. These folks are honest and highly experienced!

My Smog Test was performed quickly and professionally at the price promised. I couldn't ask for…read moreanything more.

These guys saved by bootie. Fair and fairly priced, they came through for my family when we had a…read morereal crisis.... With a Jaguar no less! They will have all of my business from here on out. Thank you Marcam motors

My Volvo XC90's AC gave up right as summer hit, blowing warm air like it had personally given up on…read moreme. I brought it in and got fantastic service -- clear communication, seriously knowledgeable techs, and the car was ready exactly when promised. No upsells, no runaround, just honest, expert work. Eaven was amazing and restored faith in keeping older cars running with good old fashioned honest service.

Dear Robert and the Collie Autoworks Team,…read more When you become excellent at what you do, you become unforgettable. That is exactly how I feel about you personally, Robert, and about your entire team at Collie Autoworks. Thank you for bringing my 2006 BMW M3 Convertible back to its very best. It looks and feels effortlessly beautiful--elegant, refined, and powerful, just as it was meant to be. I truly appreciate the care, craftsmanship, and passion you put into your work. It shows in every detail. With sincere gratitude, IC

Love these guys for my sprinter. I had an odd smog fail issue that required driving to resolve and…read morere-set the system codes. I swung by several times for a quick scan and they were always willing to help. It finally cleared. They have my loyalty and they know their sprinters.