The food is delicious, and I've never had any problems with the food. It's the service that bugs me. The host or hostess seats you, the waiter takes your order, brings the food, and then they forget about you. I always go when the restaurant isn't busy so I can avoid the wait, but it never fails. I sit there for an extra half hour waiting for the check or a refill. And when they do come back to check on you, they act as if you're inconveniencing them somehow. I feel like saying, "It's your job! Lose the attitude!" I love the food, hate the service. read more

This is my absolute last time eating at this particular Red Lobster. Every single time I've placed a To Go order it's always messed up. Today the issues was the fact that I ordered the 1 1/2 snow crab legs, baked potato, salad, and shrimp scampi. Well upon deliver of my food at the bar by Alyssa S my salad was bagged leaning on one side of the bag and the scampi leaning on the other side in which the scampi sauce spilled over into the bag. Now the crab legs; they looked as if they just came out of mud (dingy looking) and the clusters were broken pieces and terribly small. $35.77 bill for mess and I will absolutely be completing the survey on the Red Lobster site. I'm tired of always having to call for a manager and this is no longer acceptable. read more

Went to have dinner here. Food was good and waitress was very attentive also. The things I did not like was the ambiant music being way to loud and the heat being cranked all the way up. Also there was a party near us who let her kids run around. Other than those few things it was a good meal. read more

Extremely disappointing. We used the on-line waiting list 30 minutes ahead of time before we arrived. Arrived 10 minutes early. Sat while over 20 walk-in people were sat before us. 30 minutes later we were sat down. We waited for over an hour for our food, and it was wrong. Other than the helpful host, service & food was sub-par. read more

We just enjoyed "crab fest " is was soooo good. Our waitress, Amber, was excellent. Probably the best service we have had in a long time. Thank you Amber for the great service. When we come back, we'll be asking for you! read more

Not many choices for good seafood in Montana. Whenever I am in Billings I usually stop here. I don't understand the low overall ratings. Jennifer, my waitress recommended the red shrimp. So I ordered them with lobster. What a DELICIOUS combination. Everything was cooked perfectly. The asparagus was superb!! read more

Service was excellent. Restaurant was almost full, but food came out quickly and was prepared perfectly.

We've been waiting for ten minutes just to get seated. Restaurant is 75% empty. Clearly understaffed and mismanaged. Yet they offer "early bird" menus. I hope the food turns out OK after this avoidable delay. read more

Food: eh. I'll be honest, been to red lobster about 10 times in my life, probably my least favorite this go around. Probably because I came in at 9, and didn't order food until about 9:15, so they probably wanted me out of there, but I don't blame them. I also bet they were rushed, so no legitimate complaints from me. Got the ultimate feast, crab was a little cold and same with lobster. Still ate all of it cuz I ain't no... Service: amazing. Main reason I'm giving it 5 stars. 1. I sat at the bar due to the hostess's suggestion that service would come sooner. 2. Kierston was the bartender, and she was fantastic. I had a question about the local beer on tap (angry hanks imperial pale ale) and she said "well I don't know much about beer, but I'll go ask Randy because he knows a ton about beer"... (I'll get to the rest in 3.) She was good about filling my water and asking if I would like another beer. And I'm from Arizona so it was awesome talking with her about Montana and Billings and nightlife, among other things. I wish I could have stayed a little longer hut I felt bad because I was still there at about 10:30 (30 minutes past closing) thank you Kierston! 3. Randy. Beer connoisseur. Came out from the kitchen (I think he's a manager/cook) and answered my questions about beer, and we talked about our certain preferences, and he told me about how he brews his own beer and gave me some tips if I wanted to eventually try that out myself. I asked about scottish ales, and he gave me his opinion and suggested the one they had. I tried it and I liked it! Angry hanks imperial pale ale was great as well as the Red Lodge Scottish ale. As I was leaving I apologized for staying so late and he said it wasn't a problem and we talked even more about beer and life. It was a great experience. Really wish I was in Billings and Montana in general a lot longer, I love it here. Thank you Kierston and Randy. If I'm back in Billings I will stop by again :) Red lobster is great, please just realize you're in freaking Montana, and try and enjoy the company around you! read more

I love love love seafood, so of course I love the food but it's a bit pricey. Nice, quiet, and private setting. We have great service every time, and when my lobster was delayed they gave me a free dessert read more

Hmmmm...I knew there was a reason it had been many many years since I've patronized a Red Lobster. They haven't improved since my college days, that's for sure. read more

Disgusting! Its been 10yrs since I have been to a Red Lobster. This place has ruined for the future. We went cause a friends daughter picked it, sure I'll try it. What a mistake. All four of our meals were very sub-par for any restaurant. The shrimp were slimy in texture. I was not looking for a gourmet meal, at least have some flavor. Even Taco Bell can serve shrimp without slime. They only plus was our waiter was great! That's the reason for the two stars. Even on a busy night, he was on the ball. Can't save the food though. BEWARE! read more

My mom received the wrong meal. My food was heated up after waiting 30 minutes for my moms wrong meal.

I went with my self and 4 other people, and as usual for a Friday, we had to wait about 45 mins for seating. They first tried to seat us at a table that was really for four while there was seating near the back of the restaurant available including a table for 6. The manager told is we could absolutely sit there and he found us a server. Our server was an awkwardly friendly. He seemed to take awhile between seating us and taking our drink and food orders. The food was hot and delicious but not quite worth what it all cost. Our server never did bring the condiments we had requested. The manager however checked on us quite frequently and delivered our drink orders quickly. The bathrooms weren't very clean though and the staff working in the front didn't seem to care when I informed them. read more

We come to Billings regularly to shop and go to the doctor and always stop at Red Lobster. Tonight will be our last visit. My husband ordered a top shelf lobsterita on the rocks. He was given a regular frozen margarita. When he asked for the correct drink they told him that if he drinks the one he has, they'll buy him the next one. He didn't want the next one right. He wanted one margarita and he wanted it the way he ordered it. Half way through dinner someone finally brought him the correct drink. He never drank the first one. We ordered the mussels for an appetizer. Over half of them in the order were still closed. The manager said they came pasteurized, precooked and frozen to the restaurant and that they probably froze shut in transit. Huh? If they were frozen shut, then shouldn't they open up when they were reheated? I ordered a dinner that came with hand breaded shrimp. It came with 4 shrimp which was plenty to eat, but one of the shrimp was actually a ball of fried dough. No shrimp. Just a gooey fried dough ball... The waiter kept telling us how lucky we were to get extra food. I didn't want extra crappy food. I wanted my order done correctly the first time. Maybe the manger should spend more time being attentive to the customers and a busy line instead of following the wait staff around with a flashlight making sure the tables were clean enough. He actually had one waitress on her hands and knees at the table next to us cleaning the carpet with a brush. He came by with a flashlight looking at the floor and table after she cleaned it. This happened during a busy dinner service. If I had been that waitress, I would have brushed out his colon with that brush. I felt bad for her. It was humiliating. The kitchen was messing up. He should have been in there or cleaning the tables so she could attend to get customers. For $110 I expect better. Next time I want shrimp, I'll go to Popeyes! read more

Red Lobster - This was passed of as a hand breaded fried shrimp. Unfortunately, they forgot the shrimp. Just a gooey fried dough ball - Seafood Near Me - Billings, Montana

Our kids beg us to go to RL every time we drive by. We do not go out but maybe once a month and this was our time. To make this short my Mahi Mahi was burned and a very small portion of potatoes were served. The rest of the family's meal was also over cooked. Lastly the service was very slow. read more

Had one of the lobster fest specials. Very good. Waitress was really good and fast. Was during noon hour and still had great service. The portion was so large I couldn't finish the whole plate. read more

Seated quickly on a Tuesday evening, service was efficient and food very good. We even had a glass of Pinot Noir each. Moms always about the breaded shrimp,... me, steak and shrimp. The sirloin steak was tender, the broccoli great, I guess I was hungrier for beef than seafood. By the way they will up level your mashed potatoes with lobster meat chunks in sauce but I didn't think it was worth the $3.99 extra. Took cheese biscuits home. read more

We were part of a larger group at this place Sunday night starting at 6 PM. Over all the service was poor at best, our wait person was rude and surely and had every excuse in the book for slow service. One part of our group waited for over 30 minutes to get a cocktail and when we asked about this we were told to be patient we were not the only customers in the restaurant. Really? One of the meals served had raw shrimp as part of a sandwich. We were there 2 hours and one member of the group still had not been served her meal. We will not go back to this place ever and I will share our feelings with all that I know. Being short staffed is not the customers fault, don't indicate that it is. There are a lot of places to eat in Billings, competition is keen, wake up Red Lobster, you too could be one of many empty buildings in our fair city. read more

The food was good but we were there for two hours. Way too long for this type of restaurant. The salad alone took 45 minutes and then it wasn't right. The meal wasn't delivered properly either. Just getting a raspberry lemonade was a long time too. The bill was never collected by the waitress. Had to get the manager to pay the bill. read more

In town, on our way to Denver and my dad and I decided to go here for dinner. Great choice, I must say. Service was excellent and our waitress Jordan was full of enthusiasm. She made an effort to relate to her customers and also memorized the menu by its pages and gave great recommendations. There was a moment when it took her a little time to bring back some butter (which was understandable seeing as it was fairly busy that night) but she made up for it with free dessert. I ordered a steak with shrimp and the food came out amazing. Steak was cooked to perfection and the shrimp was seasoned perfectly. My dad ordered a lobster and was very much pleased with his meal also. Thanks for the great Red Lobster experience, Billings Staff! read more

We love Red Lobster! they are under new owners & added a few new items! cant and won't complain. customer service was very friendly!

This is usually one of our favorite restaurant when we're in billings, but tonight...worse service ever.

Never had bad service at this location and we've been coming in for special occasions for many years. Almost always good food (every now and then something goes wrong) and nice looking restaurant. Sometimes feel a little crowded, but its a chain restaurant so can't complain about it too much. read more

Worst service ever. We have been waiting over 2 HOURS and still have not gotten our food. There are open tables everywhere but the lobby is full of people waiting. Yes, the manager is aware. We will not be back. read more

went there for grandmothers 88th birthday took over 30 minutes to get seated then took another 10 minutes for them to get drinks was slow on refills then sat around waiting for side orders and no it wasn't during rush hour i asked for spicy Cajun chicken Alfredo and i asked for it to be way hotter then what was served i got the total opposite i could have fed it to my 3 year old grand child she would have complained she likes wasabi with her sushi then also had bottom of the barrel crab legs way to salty and the serving proportions were so small not worth the prices they asking the only way of returning there is if its a special day for someone and i will suffer knowing its not worth the time Delete review read more

I really like the food at Red Lobster. Not sure why the previous poster had such a negative response. We are in MT lady which is pretty far from any ocean. If you want "fresh out of the ocean" seafood then stay in LA. Red Lobster has by far the best selection in Billings and the wait staff are wonderful. I eat here regularly and never had a bad meal. read more

Horrible service...we sat there for 25 minutes before the waitress took our drink orders. Save your $

August 21, 2015 we picked up guest from Billings airport. We arrived at Red Lobster at 8:45 p.m. We were seated and the waitress came and asked what we wanted to drink. After our drinks were delivered the waitress asked what we wanted to order. When we put in our fish order she told us there were no fish except for crab legs and deep fried shrimp. Why weren't we told this before we ordered drinks or at the door? This was embarssing taking guest into that restaurant for a nce fish dinner. What kind of managment runs out of every type of fish at a seafood restaurant? The waitress could not look us in our eyes when she told us that. We will never go in that restaurant again. We always loved eating at Red Lobster but this one is off limits. Not only that my husband ordered Walt's Favorite and the shrimp was raw. This restaurant gives all the Red Lobster a bad name. read more

The problem my family has with the Billings Red Lobster is an unfailing issue with service. The last 3 times we were there, our food arrived less than one minute (literally) from the moment our salads were served to our table. We don't experience this issue at any other restaurant. We hope they remedy this so we can return again. read more

The hostess was pleasant, however the wait was going to be 25 min for a table of 2, which only took 5 min. that was the only part of our visit that was worth while. It took a long time to take our order, and even longer to get our meals, after about an hour they brought meals for the table next to us, we were told it would be another 10 min. I left money on the table and left. We will not return:( read more

I worked at Red Lobster for years and I can tell you that this is the worst Red Lobster I have been to. I have been here twice and both times were awful. The service is terribly slow and the last time my boyfriend and I went our food was under cooked and cold. We left feeling sick and didn't want to eat. We cut our unlimited shrimp short because of this. When we complained the server, Keirsten did not do anything but hand us our check. It is sad that this is the only RL in Montana. We will not be going back for a very long time. read more

I was telling a friend about our less than fun visit for dinner Friday the 12th 2016. She said Yelp it! We expected to wait for seating. Friday night, Montana High School State Wrestling in town. So the hour wait was just the beginning. Once we were seated our waitress Tina was the classic meth head. She was sweating and wiping her sweat with her arm and then flipping it on the floor. She would make it half way to our table then turn around and go back to the kitchen. She was like watching a dog chase it's tail. The couple with us made a substitution on their meal. When it came she hadn't substituted it she had just added the item as a side. Everyone's meals came except for mine. She said it was because there wasn't enough room on the grill. Well, by the time it came my husband was about done with his meal. My tilapia was a bit under cooked, rushed to get it to the table. She did have it removed from the bill. We had to ask for the cheddar bay biscuits. She stated they don't just serve them unless you ask. Our total time there was 3.5 hours. So much more I could say, but don't want to sound like a big complainer! read more

We had dinner on 1-4-2018 around 5:30 pm, the restaurant was just starting to pick up, we were seated quickly by a very nice young man, never got his name, I was pleased that he sat us away from the register as our last experience there was not a good one... This time was better, we had a nice server named Megan, she was very personable, knowledgeable & assisted us with our choices, she even brought my husband a sample of the Bisque as he wasn't sure what it was, our only reason for giving only 4 stars was because we were cold the entire time. It appeared that the air conditioner was on, mind you it is January, Megan had tried several times to get it turned off, but I would say only about 5 minutes it was warm. The food was great, steak cooked perfect, love the mashed sweet potatoes, my thought, make the customers comfortable not the employees, we were not the only ones complaining about the cool air... read more

Very much enjoyed your restaurant Saturday evening, May 25,2013. The food was superb but I wanted to give a special thumbs up to our server. Holly T was more than just pleasant, friendly and efficient. She instantly became part of our family though we had never seen her before. Wherever you found her, you need to do whatever it takes to keep her. She is a prize. Thanks Holly!!! read more